Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
322 Customer Information
.Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle .
Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Customer Information 327
.Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 062.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner
’s Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner ’s Manual, and Warranty
Manual.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
328 Customer Information
RETAIL SELL PRICE: $35.00–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner ’s
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday –Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170 Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference. 2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Index 349
L
Labeling, Tire Sidewall . . . . . . . . . . 257
LampsDaytime Running (DRL) . . . . . . 123
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 126
Exterior Controls . . . . . . . . . . . . . . 122
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 123
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 127
License Plate . . . . . . . . . . . . . . . . . 247
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 105
Reading . . . . . . . . . . . . . . . . . . . . . . 126
Taillamps . . . . . . . . . . . . . . . . . . . . . 245
Lamps, Bulb Replacement . . . . . . 245
Lap-Shoulder Belt . . . . . . . . . . . . . . . 49
LATCH System Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . 81
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 75
Lighter, Cigarette . . . . . . . . . . . . . . . . 96
Lighting Entry/Exit . . . . . . . . . . . . . . . . . . . . . 127
Illumination Control . . . . . . . . . . . 126
Lights Airbag On-Off . . . . . . . . . . . . . . . . . 103 Lights (cont'd)
Airbag Readiness . . . . . . . . . . . . . 102
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 107
Brake System Warning . . . . . . . 107
Charging System . . . . . . . . . . . . . 104
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 105
Cruise Control . . . . . . . . . . . . . . . . .110
Engine Oil Pressure . . . . . . . . . . 109
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High-Beam On . . . . . . . . . . . . . . . . .110
High/Low Beam Changer . . . . . 123
Low Fuel Warning . . . . . . . . . . . . .110
Seat Belt Reminders . . . . . . . . . . 102
Security . . . . . . . . . . . . . . . . . . . . . . .110
StabiliTrak OFF . . . . . . . . . . . . . . . 108
Tire Pressure . . . . . . . . . . . . . . . . . 109
Tow/Haul Mode . . . . . . . . . . . . . . . 108
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . 108
Locking Rear Axle . . . . . . . . . . . . . . 190
Locks Automatic Door . . . . . . . . . . . . . . . . . 31
Cargo Door Relocking . . . . . . . . . . 30
Delayed Locking . . . . . . . . . . . . . . . . 30
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Lockout Protection . . . . . . . . . . . . . . 31 Locks (cont'd)
Power Door . . . . . . . . . . . . . . . . . . . . . 30
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Loss of Control . . . . . . . . . . . . . . . . . 165
Low Fuel Warning Light . . . . . . . . . 110
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 75
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 313
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 307
Maintenance Schedule . . . . . . . . . 303 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 310
Malfunction Indicator Lamp . . . . . 105
Manual Mirrors . . . . . . . . . . . . . . . . . . 36
Manual Mode . . . . . . . . . . . . . . . . . . . 185
Manual Windows . . . . . . . . . . . . . . . . 38
Media Avoiding Untrusted Devices . . 138
Messages
Engine Power . . . . . . . . . . . . . . . . .116
Vehicle . . . . . . . . . . . . . . . . . . . . . . . .115
Vehicle Speed . . . . . . . . . . . . . . . . .116
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374212) - 2018 - crc - 2/2/18
Index 353
Tires (cont'd)Pressure Monitor Operation . . 265
Pressure Monitor System . . . . . 264
Rotation . . . . . . . . . . . . . . . . . . . . . . 268
Sidewall Labeling . . . . . . . . . . . . . 257
Terminology and Definitions . . 260
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 273
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 275
Wheel Replacement . . . . . . . . . . 275
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 270
Winter . . . . . . . . . . . . . . . . . . . . . . . . 256
Tow/Haul Mode . . . . . . . . . . . . . . . . . 185
Tow/Haul Mode Light . . . . . . . . . . . 108
Towing Driving Characteristics . . . . . . . . 202
Equipment . . . . . . . . . . . . . . . . . . . . 209
General Information . . . . . . . . . . 202
Recreational Vehicle . . . . . . . . . . 290
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 205
Trailer Sway Control (TSC) . . . .211
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 289
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . 108 Traction Control/Electronic
Stability Control . . . . . . . . . . . . . . . 188
Trailer Sway Control (TSC) . . . . . . . . . . .211
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 36
Towing . . . . . . . . . . . . . . . . . . . . . . . . 205
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 182
Fluid, Automatic . . . . . . . . . 223, 226
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 324
Trip Odometer . . . . . . . . . . . . . . . . . . . 99
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 125
U
Uniform Tire Quality Grading . . . 273
Using This Manual . . . . . . . . . . . . . . . . 2
V
VehicleCanadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 164
Identification Number (VIN) . . . 314
Load Limits . . . . . . . . . . . . . . . . . . . 169
Messages . . . . . . . . . . . . . . . . . . . . .115
Personalization . . . . . . . . . . . . . . . .116
Remote Start . . . . . . . . . . . . . . . . . . . 28
Security . . . . . . . . . . . . . . . . . . . . . . . . 34 Vehicle (cont'd)
Speed Messages . . . . . . . . . . . . . .116
Towing . . . . . . . . . . . . . . . . . . . . . . . . 289
Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . . . 263
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 330
Ventilation, Air . . . . . . . . . . . . . . . . . . 161
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Voltmeter Gauge . . . . . . . . . . . . . . . 102
W
Warning Brake System Light . . . . . . . . . . . 107
Caution and Danger . . . . . . . . . . . . . 2
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . 97
Warnings Hazard Flashers . . . . . . . . . . . . . . 125
Washer Fluid . . . . . . . . . . . . . . . . . . . 235
Wheels Alignment and Tire Balance . . 275
Different Size . . . . . . . . . . . . . . . . . 273
Replacement . . . . . . . . . . . . . . . . . 275
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Where to Put the Restraint . . . . . . 74
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . 335