Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
394 Customer Information
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given. .
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
OnStar 403
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 403
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 404
Security . . . . . . . . . . . . . . . . . . . . . . 405
Navigation . . . . . . . . . . . . . . . . . . . . 405
Connections . . . . . . . . . . . . . . . . . . 406
Diagnostics . . . . . . . . . . . . . . . . . . . 408
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 409
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 405
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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406 OnStar
2. Say“Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
OnStar 411
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0277. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 413
unzip:
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Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Index 415
IndexA
About Driving the Vehicle . . . . . . . . . 3
Accessories andModifications . . . . . . . . . . . . . . . . . . 280
Accessory Power . . . . . . . . . . . . . . . 221
Add-On Electrical Equipment . . . 277
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 409
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 378
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 62
Agreements Trademarks and License . . . . . 188
Air Cleaner/Filter, Engine . . . . . . . 293
Air Conditioning . . . . . . . . . . . 190, 192
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 196
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 195
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 82
Passenger Sensing System . . . . 84
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 82
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 83 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 81
Where Are the Airbags? . . . . . . . . 80
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 88
Passenger Status Indicator . . . 129
Readiness Light . . . . . . . . . . . . . . 129
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 88
System Check . . . . . . . . . . . . . . . . . . 78
Alarm Vehicle Security . . . . . . . . . . . . . . . . 49
Alert Lane Change . . . . . . . . . . . . . . . . . 252
Side Blind Zone (SBZA) . . . . . . 252
All-Season Tires . . . . . . . . . . . . . . . . 320
All-Wheel Drive . . . . . . . . . . . . 234, 303
AM-FM Radio . . . . . . . . . . . . . . . . . . . 170
Antenna
Multi-band . . . . . . . . . . . . . . . . . . . . 173
Antilock Brake System (ABS) . . . 235
Warning Light . . . . . . . . . . . . . . . . . 134
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 361
Interior . . . . . . . . . . . . . . . . . . . . . . . . 366
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 417
Center Console Storage . . . . . . . . 108
Chains, Tire . . . . . . . . . . . . . . . . . . . . 339
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 120
Charging System Light . . . . . . . . . 130
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 130
Child Restraints Infants and Young Children . . . . . 92
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 97
Older Children . . . . . . . . . . . . . . . . . . 90
Securing . . . . . . . . . . . . . . . . . 103, 105
Systems . . . . . . . . . . . . . . . . . . . . . . . . 94
Circuit Breakers . . . . . . . . . . . . . . . . 312
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 361
Interior Care . . . . . . . . . . . . . . . . . . 366
Climate Control Systems . . . . . . . 190 Air Conditioning . . . . . . . . . . . . . . 190
Dual Automatic . . . . . . . . . . . . . . . 192
Heating . . . . . . . . . . . . . . . . . . . . . . . 190
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cluster, Instrument . . . . . . . . . . . . . 122
Cold Weather Operation . . . . . . . . 262
Collision Damage Repair . . . . . . . 396
Compact Spare Tire . . . . . . . . . . . . 353 Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 108
Compass . . . . . . . . . . . . . . . . . . . . . . . 116
Compressor Kit, Tire Sealant . . . 341
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 406
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 238
Control of a Vehicle . . . . . . . . . . . . . 201
Convex Mirrors . . . . . . . . . . . . . . . . . . 51
Coolant Engine Temperature Gauge . . 127
Cooling . . . . . . . . . . . . . . . . . . . . 190, 192
Cooling System . . . . . . . . . . . . . . . . . 295
Courtesy Lamps . . . . . . . . . . . . . . . . 162
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 395
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cruise Control . . . . . . . . . . . . . . . . . . 241
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Cupholders . . . . . . . . . . . . . . . . . . . . . 108
Customer Assistance . . . . . . . . . . . 392 Offices . . . . . . . . . . . . . . . . . . . . . . . . 391
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 392 Customer Information
Service Publications
Ordering Information . . . . . . . . 398
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 389
D
Damage Repair, Collision . . . . . . . 396
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 402
OnStar . . . . . . . . . . . . . . . . . . . . . . . 402
Data Recorders, Event . . . . . . . . . 401
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 159
Defensive Driving . . . . . . . . . . . . . . . 200
Delayed Locking . . . . . . . . . . . . . . . . . 42
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 179
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . 408
Diesel Exhaust Fluid . . . . . . . . 30, 226
Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . . . 137
Diesel Particulate Filter . . . . . . . . . 225
Distracted Driving . . . . . . . . . . . . . . . 200
Dome Lamps . . . . . . . . . . . . . . . . . . . 162