2018 CHEVROLET EQUINOX radio

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Customer Information 389
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 389
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 391
Customer Assistance for Text Telephone (TTY) Users . . . . . 392
Online Owner Center . . . . . . . . . 392
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 393
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 393
Scheduling Service Appointments . . . . . . . . . . . . . . . 395
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 395
Collision Damage Repair . . . . . 396
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 398
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 399
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 400
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 400
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 401
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 401
Event Data Recorders . . . . . . . . 401
OnStar . . . . . . . . . . . . . . . . . . . . . . . 402
Infotainment System . . . . . . . . . . 402
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
392 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 385.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Customer Information 399
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner’s Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner ’s Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00 –
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner ’s
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday –Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Customer Information 401
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
410 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 399.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
OnStar 411
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0277. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Index 415
IndexA
About Driving the Vehicle . . . . . . . . . 3
Accessories andModifications . . . . . . . . . . . . . . . . . . 280
Accessory Power . . . . . . . . . . . . . . . 221
Add-On Electrical Equipment . . . 277
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 409
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 378
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 62
Agreements Trademarks and License . . . . . 188
Air Cleaner/Filter, Engine . . . . . . . 293
Air Conditioning . . . . . . . . . . . 190, 192
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 196
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 195
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 82
Passenger Sensing System . . . . 84
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 82
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 83 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 81
Where Are the Airbags? . . . . . . . . 80
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 88
Passenger Status Indicator . . . 129
Readiness Light . . . . . . . . . . . . . . 129
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 88
System Check . . . . . . . . . . . . . . . . . . 78
Alarm Vehicle Security . . . . . . . . . . . . . . . . 49
Alert Lane Change . . . . . . . . . . . . . . . . . 252
Side Blind Zone (SBZA) . . . . . . 252
All-Season Tires . . . . . . . . . . . . . . . . 320
All-Wheel Drive . . . . . . . . . . . . 234, 303
AM-FM Radio . . . . . . . . . . . . . . . . . . . 170
Antenna
Multi-band . . . . . . . . . . . . . . . . . . . . 173
Antilock Brake System (ABS) . . . 235
Warning Light . . . . . . . . . . . . . . . . . 134
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 361
Interior . . . . . . . . . . . . . . . . . . . . . . . . 366

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Index 419
Filter,Engine Air Cleaner . . . . . . . . . . . 293
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 159
Flashers, Hazard Warning . . . . . . 160
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 340 Changing . . . . . . . . . . . . . . . . . . . . . 348
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 369
Fluid
Automatic Transmission . . . . . . 293
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 302
Diesel Exhaust . . . . . . . . . . . . . . . . . 30
Washer . . . . . . . . . . . . . . . . . . . . . . . 300
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 161
Folding Mirrors . . . . . . . . . . . . . . . . . . 51
Forward Automatic Braking . . . . . 250
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 248
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 399
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 61
Heated and Ventilated . . . . . . . . . . 66
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Additives . . . . . . . . . . . . . . . . . . . . . 258
Biodiesel . . . . . . . . . . . . . . . . . . . . . 261
Cold Weather Operation . . . . . . 262 Fuel (cont'd)
Diesel Engines . . . . . . . . . . . . . . . 258
Economy Driving . . . . . . . . . . . . . . . 29
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 270
Filling the Tank . . . . . . . . . . 266, 268
Filter Replacement . . . . . . . . . . . 266
Foreign Countries . . . . . . . . . . . . 258
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 127
Low Fuel Warning Light . . . . . . . 137
Requirements, California . . . . . 257
Running out of Fuel . . . . . . . . . . . 265
Water in Fuel . . . . . . . . . . . . . . . . . 262
What to Use in Canada and Mexico . . . . . . . . . . . . . . . . . . . . . . 260
What to Use in the U.S. . . . . . . 259
Fuel for Diesel Engines . . . . . . . . . 258
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 312
Fuses and Circuit Breakers . . . 312
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 315
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 318
G
Garage Door Opener . . . . . . . . . . . 154 Garage Door Opener (cont'd)
Programming . . . . . . . . . . . . . . . . . 154
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 306
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 127
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Odometer . . . . . . . . . . . . . . . . . . . . . 126
Speedometer . . . . . . . . . . . . . . . . . 126
Tachometer . . . . . . . . . . . . . . . . . . . 126
Trip Odometer . . . . . . . . . . . . . . . . 126
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 121
General Information
Service and Maintenance . . . . . 371
Towing . . . . . . . . . . . . . . . . . . . . . . . . 271
Vehicle Care . . . . . . . . . . . . . . . . . . 279
Glove Box . . . . . . . . . . . . . . . . . . . . . . 108
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 393
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 308
Hands-Free Phone . . . . . . . . . . . . . 186
Hazard Warning Flashers . . . . . . . 160
Head Restraints . . . . . . . . . . . . . . . . . 59
Headlamps . . . . . . . . . . . . . . . . . . . . . 309Aiming . . . . . . . . . . . . . . . . . . . . . . . . 308