Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
380 Service and Maintenance
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
.Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see Interior Care 0366 and
Exterior Care 0361.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
. Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear. .
Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
. Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.
Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
. Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10446639) - 2018 - CRC - 8/18/17
Customer Information 391
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 403
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 403
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 404
Security . . . . . . . . . . . . . . . . . . . . . . 405
Navigation . . . . . . . . . . . . . . . . . . . . 405
Connections . . . . . . . . . . . . . . . . . . 406
Diagnostics . . . . . . . . . . . . . . . . . . . 408
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 409
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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408 OnStar
3. Say the entire number withoutpausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply. Advanced
Diagnostics requires an active
OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly
reports of the vehicle’s health.
Or press
Qto have an Advisor
initiate a remote diagnostic
report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, pressQto speak to an
Advisor, or see www.onstar.com.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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410 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 399.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 415
IndexA
About Driving the Vehicle . . . . . . . . . 3
Accessories andModifications . . . . . . . . . . . . . . . . . . 280
Accessory Power . . . . . . . . . . . . . . . 221
Add-On Electrical Equipment . . . 277
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 409
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 378
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 62
Agreements Trademarks and License . . . . . 188
Air Cleaner/Filter, Engine . . . . . . . 293
Air Conditioning . . . . . . . . . . . 190, 192
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 196
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 195
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 82
Passenger Sensing System . . . . 84
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 82
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 83 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 81
Where Are the Airbags? . . . . . . . . 80
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 88
Passenger Status Indicator . . . 129
Readiness Light . . . . . . . . . . . . . . 129
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 88
System Check . . . . . . . . . . . . . . . . . . 78
Alarm Vehicle Security . . . . . . . . . . . . . . . . 49
Alert Lane Change . . . . . . . . . . . . . . . . . 252
Side Blind Zone (SBZA) . . . . . . 252
All-Season Tires . . . . . . . . . . . . . . . . 320
All-Wheel Drive . . . . . . . . . . . . 234, 303
AM-FM Radio . . . . . . . . . . . . . . . . . . . 170
Antenna
Multi-band . . . . . . . . . . . . . . . . . . . . 173
Antilock Brake System (ABS) . . . 235
Warning Light . . . . . . . . . . . . . . . . . 134
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 361
Interior . . . . . . . . . . . . . . . . . . . . . . . . 366
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Index 417
Center Console Storage . . . . . . . . 108
Chains, Tire . . . . . . . . . . . . . . . . . . . . 339
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 120
Charging System Light . . . . . . . . . 130
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 130
Child Restraints Infants and Young Children . . . . . 92
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 97
Older Children . . . . . . . . . . . . . . . . . . 90
Securing . . . . . . . . . . . . . . . . . 103, 105
Systems . . . . . . . . . . . . . . . . . . . . . . . . 94
Circuit Breakers . . . . . . . . . . . . . . . . 312
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 361
Interior Care . . . . . . . . . . . . . . . . . . 366
Climate Control Systems . . . . . . . 190 Air Conditioning . . . . . . . . . . . . . . 190
Dual Automatic . . . . . . . . . . . . . . . 192
Heating . . . . . . . . . . . . . . . . . . . . . . . 190
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cluster, Instrument . . . . . . . . . . . . . 122
Cold Weather Operation . . . . . . . . 262
Collision Damage Repair . . . . . . . 396
Compact Spare Tire . . . . . . . . . . . . 353 Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 108
Compass . . . . . . . . . . . . . . . . . . . . . . . 116
Compressor Kit, Tire Sealant . . . 341
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 406
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 238
Control of a Vehicle . . . . . . . . . . . . . 201
Convex Mirrors . . . . . . . . . . . . . . . . . . 51
Coolant Engine Temperature Gauge . . 127
Cooling . . . . . . . . . . . . . . . . . . . . 190, 192
Cooling System . . . . . . . . . . . . . . . . . 295
Courtesy Lamps . . . . . . . . . . . . . . . . 162
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 395
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cruise Control . . . . . . . . . . . . . . . . . . 241
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Cupholders . . . . . . . . . . . . . . . . . . . . . 108
Customer Assistance . . . . . . . . . . . 392 Offices . . . . . . . . . . . . . . . . . . . . . . . . 391
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 392 Customer Information
Service Publications
Ordering Information . . . . . . . . 398
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 389
D
Damage Repair, Collision . . . . . . . 396
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 402
OnStar . . . . . . . . . . . . . . . . . . . . . . . 402
Data Recorders, Event . . . . . . . . . 401
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 159
Defensive Driving . . . . . . . . . . . . . . . 200
Delayed Locking . . . . . . . . . . . . . . . . . 42
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 179
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . 408
Diesel Exhaust Fluid . . . . . . . . 30, 226
Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . . . 137
Diesel Particulate Filter . . . . . . . . . 225
Distracted Driving . . . . . . . . . . . . . . . 200
Dome Lamps . . . . . . . . . . . . . . . . . . . 162
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418 Index
DoorDelayed Locking . . . . . . . . . . . . . . . . 42
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Power Locks . . . . . . . . . . . . . . . . . . . . 42
Drive Belt Routing, Engine . . . . . . 388
Drive Systems All-Wheel Drive . . . . . . . . . . 234, 303
Driver Assistance Systems . . . . . 244
Driver Behavior . . . . . . . . . . . . . . . . . 199
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 139
Driving Assistance Systems . . . . . . . . . . 248
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 271
Defensive . . . . . . . . . . . . . . . . . . . . . 200
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 201
Environment . . . . . . . . . . . . . . . . . . 199
For Better Fuel Economy . . . . . . . 29
Hill and Mountain Roads . . . . . . 208
If the Vehicle is Stuck . . . . . . . . . 210
Loss of Control . . . . . . . . . . . . . . . 202
Off-Road . . . . . . . . . . . . . . . . . . . . . 203
Off-Road Recovery . . . . . . . . . . . 202
Vehicle Load Limits . . . . . . . . . . . 210
Wet Roads . . . . . . . . . . . . . . . . . . . 207
Winter . . . . . . . . . . . . . . . . . . . . . . . . 209
Driving the Vehicle . . . . . . . . . . . . . . . . 3 Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 192
E
Electric Parking Brake . . . . . . . . . . 236
Electric Parking Brake Light . . . . 133
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 277
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 312
Fuses and Circuit Breakers . . . 312
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 315
Overload . . . . . . . . . . . . . . . . . . . . . .311
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 318
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 404
Engine Air Cleaner/Filter . . . . . . . . . . . . . 293
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 130
Compartment Overview . . . . . . . 283
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 127
Cooling System . . . . . . . . . . . . . . . 295
Drive Belt Routing . . . . . . . . . . . . 388 Engine (cont'd)
Exhaust . . . . . . . . . . . . . . . . . . . . . . 224
Heater . . . . . . . . . . . . . . . . . . . . . . . . 220
Oil Life System . . . . . . . . . . . . . . . 292
Oil Pressure Light . . . . . . . . . . . . 136
Overheating . . . . . . . . . . . . . . . . . . 299
Power Messages . . . . . . . . . . . . . 145
Running While Parked . . . . . . . . 224
Starting . . . . . . . . . . . . . . . . . . . . . . . 217
Engines Diesel Fuel . . . . . . . . . . . . . . . . . . . 258
Entry Lighting . . . . . . . . . . . . . . . . . . . 163
Equipment, Towing . . . . . . . . . . . . . 276
Event Data Recorders . . . . . . . . . . 401
Exhaust Fluid Diesel . . . . . . . . . . . . . . . . . . . . . . . . 226
Exit Lighting . . . . . . . . . . . . . . . . . . . . 163
Extended Parking . . . . . . . . . . . . . . . 223
Extender, Seat Belt . . . . . . . . . . . . . . 76
Exterior Lamp Controls . . . . . . . . . 157
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 164
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Replacement (Fuel) . . . . . . . . . . . 266