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Customer Information 327
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
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328 Customer Information
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
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Customer Information 333
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
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OnStar 339
1. To retrieve Wi-Fi hotspotinformation, press
Qto open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
|or call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
For myChevrolet mobile app
information and compatibility, see
www.my.chevrolet.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
www.onstar.com for details and
system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
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OnStar 341
.Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, press
|to speak to an
Advisor, or see www.onstar.com.
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
. Prior to vehicle purchase. Press
|to set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
Press|to request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
Press|and follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
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Index 347
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 217
Accessory Power . . . . . . . . . . . . . . . 182
Active Fuel Management . . . . . . . 184
Active Rev Match . . . . . . . . . . . . . . . 191
Add-On Electrical Equipment . . . 214
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 341
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 310
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 59
Air Cleaner/Filter, Engine . . . . . . . 233
Air Conditioning . . . . . . . . . . . . . . . . 149
Air Dam, Front . . . . . . . . . . . . . . . . . . 178
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 153
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 153
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 75
Passenger Sensing System . . . . 77
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 75
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 76 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 74
Where Are the Airbags? . . . . . . . . 73
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 81
Passenger Status Indicator . . . .110
Readiness Light . . . . . . . . . . . . . . 109
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 81
System Check . . . . . . . . . . . . . . . . . . 72
Alarm Vehicle Security . . . . . . . . . . . . . . . . 41
Antilock Brake System (ABS) . . . 193 Warning Light . . . . . . . . . . . . . . . . . .114
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 292
Interior . . . . . . . . . . . . . . . . . . . . . . . . 297
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 325
Assistance Systems for Parking and Backing . . . . . . . . . . 208
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 45
Door Locks . . . . . . . . . . . . . . . . . . . . . 38
Headlamp System . . . . . . . . . . . . 139
Transmission . . . . . . . . . . . . . . . . . 185
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348 Index
Automatic (cont'd)Transmission Fluid . . . . . . . . . . . 232
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 187
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 247
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 245
B
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 142
Power Protection . . . . . . . . . . . . . 142
Battery - North America . . . . 244, 287
Blade Replacement, Wiper . . . . . 247
Boost Gauge . . . . . . . . . . . . . . . . . . . 107
Brake
Parking, Electric . . . . . . . . . . . . . . 193
System Warning Light . . . . . . . . .113
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Antilock . . . . . . . . . . . . . . . . . . . . . . . 193
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 195
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 157
Break-In, New Vehicle . . . . . . . . . . 177
Bulb Replacement
Headlamp Aiming . . . . . . . . . . . . . 249
Headlamps . . . . . . . . . . . . . . . . . . . 250 Bulb Replacement (cont'd)
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 250
License Plate Lamps . . . . . . . . . 250
Buying New Tires . . . . . . . . . . . . . . . 272
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 98
California Fuel Requirements . . . . . . . . . . . .211
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 217
California Proposition
65 Warning . . . . . . . . . .216, 244, 287,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 318
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 184
Hatch . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Winter Driving . . . . . . . . . . . . . . . . 172
Cargo
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 95
Cargo Net . . . . . . . . . . . . . . . . . . . . . . . 95
Caution, Danger, and Warning . . . . 2 Center Console Storage . . . . . . . . . 94
Chains, Tire . . . . . . . . . . . . . . . . . . . . 278
Charging System Light . . . . . . . . . 111
Check
Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . 111
Child Restraints
Infants and Young Children . . . . . 84
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 88
Older Children . . . . . . . . . . . . . . . . . . 83
Securing . . . . . . . . . . . . . . . . . . . . . . . . 89
Systems . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 292
Interior Care . . . . . . . . . . . . . . . . . . 297
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 149
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . 101
Clutch, Hydraulic . . . . . . . . . . . . . . . 233
Collision Damage Repair . . . . . . . 328
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . . 98
Competition Oriented Tires . . . . . 260
Competitive Driving Mode . . . . . . 201
Composite Materials . . . . . . . . . . . . 178
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Index 349
Compressor Kit, Tire Sealant . . . 279
ConnectionsOnStar . . . . . . . . . . . . . . . . . . . . . . . 338
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 196
Control of a Vehicle . . . . . . . . . . . . . 157
Convenience Net . . . . . . . . . . . . . . . . 95
Convertible Top . . . . . . . . . . . . . . . . . . 52
Convex Mirrors . . . . . . . . . . . . . . . . . . 44
Coolant
Engine Temperature Gauge . . 108
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .115
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 149
Cooling System . . . . . . . . . . . . 236, 239
Courtesy Lamps . . . . . . . . . . . . . . . . 141
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 327
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Cruise Control . . . . . . . . . . . . . . . . . . 205 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Cupholders . . . . . . . . . . . . . . . . . . . . . . 93
Customer Assistance . . . . . . . . . . . 324 Offices . . . . . . . . . . . . . . . . . . . . . . . . 323
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 324 Customer Information
Service Publications
Ordering Information . . . . . . . . 330
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 321
D
Damage Repair, Collision . . . . . . . 328
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 334
OnStar . . . . . . . . . . . . . . . . . . . . . . . 334
Data Recorder Performance . . . . . . . . . . . . . . . . . . 143
Data Recorders, Event . . . . . . . . . 333
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 138
Defensive Driving . . . . . . . . . . . . . . . 157
Delayed Locking . . . . . . . . . . . . . . . . . 38
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . 340
Differential, Limited-Slip . . . . . . . . 205
Distracted Driving . . . . . . . . . . . . . . . 156
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .118
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 37 Drive Belt Routing, Engine . . . . . . 320
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 118
Driver Mode Control . . . . . . . . . . . . 198
Driving Competitive . . . . . . . . . . . . . . . . . . . 201
Defensive . . . . . . . . . . . . . . . . . . . . . 157
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 157
For Better Fuel Economy . . . . . . . 25
Hill and Mountain Roads . . . . . . 171
If the Vehicle is Stuck . . . . . . . . . 173
Loss of Control . . . . . . . . . . . . . . . 159
Off-Road Recovery . . . . . . . . . . . 158
Track Events andCompetitive . . . . . . . . . . . . . . . . . 159
Vehicle Load Limits . . . . . . . . . . . 173
Wet Roads . . . . . . . . . . . . . . . . . . . 170
Winter . . . . . . . . . . . . . . . . . . . . . . . . 172
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 149
E
Electric Parking Brake . . . . . . . . . . 193
Electric Parking Brake Light . . . . 113
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 214