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Customer Information 321
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 321
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 323
Customer Assistance for Text Telephone (TTY) Users . . . . . 324
Online Owner Center . . . . . . . . . 324
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 325
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 325
Scheduling Service Appointments . . . . . . . . . . . . . . . 327
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 327
Collision Damage Repair . . . . . 328
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 330
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 333
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 333
Event Data Recorders . . . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . 334
Infotainment System . . . . . . . . . . 334
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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324 Customer Information
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 317.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner ’s manuals.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 331
Without Pouch: Owner’s
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday –Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170 Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of
the Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 333
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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342 OnStar
Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
|to speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar
—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 331.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
|to help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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344 OnStar
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehiclesystem status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it.
If you have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
|to speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated
with libcurl and unzip and for other
third party software please see
http://opensource.lge.com/index
www.onstar.com/us/en/
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11374030) - 2018 - CRC - 11/8/17
350 Index
Electrical SystemEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 252
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 251
Overload . . . . . . . . . . . . . . . . . . . . . 251
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 254
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . 115
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Engine Air Cleaner/Filter . . . . . . . . . . . . . 233
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . 111
Compartment Overview . . . . . . . 221
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 108
Coolant Temperature Warning Light . . . . . . . . . . . . . . . .115
Cooling System . . . . . . . . . . 236, 239
Drive Belt Routing . . . . . . . . . . . . 320
Exhaust . . . . . . . . . . . . . . . . . . . . . . 184
Oil Life System . . . . . . . . . . . . . . . 231
Oil Pressure Light . . . . . . . . . . . . .116
Overheating . . . . . . . . . . . . . . . . . . 240
Power Messages . . . . . . . . . . . . . 125
Running While Parked . . . . . . . . 185 Engine (cont'd)
Starting . . . . . . . . . . . . . . . . . . . . . . . 180
Entry Lighting . . . . . . . . . . . . . . . . . . . 141
Event Data Recorders . . . . . . . . . . 333
Exit Lighting . . . . . . . . . . . . . . . . . . . . 141
Extended Parking . . . . . . . . . . . . . . . 184
Extender, Seat Belt . . . . . . . . . . . . . . 70
Exterior Lamp Controls . . . . . . . . . 137
Exterior Lamps Off Reminder . . . 137
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 142
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter, Engine Air Cleaner . . . . . . . . . . . 233
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 138
Flashers, Hazard Warning . . . . . . 140
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 278
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 300
Fluid Automatic Transmission . . . . . . 232
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 243
Washer . . . . . . . . . . . . . . . . . . . . . . . 241
Folding Mirrors . . . . . . . . . . . . . . . . . . 45
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 331 Front Air Dam . . . . . . . . . . . . . . . . . . 178
Front Seats
Heated and Ventilated . . . . . . . . . . 64
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Additives . . . . . . . . . . . . . . . . . . . . . .211
Economy Driving . . . . . . . . . . . . . . . 25
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 213
Filling the Tank . . . . . . . . . . . . . . . 212
Foreign Countries . . . . . . . . . . . . .211
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 106
Low Fuel Warning Light . . . . . . . .117
Management, Active . . . . . . . . . . 184
Requirements, California . . . . . .211
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 252
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 254
G
Garage Door Opener . . . . . . . . . . . 133Programming . . . . . . . . . . . . . . . . . 133
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 248
Gauges Boost . . . . . . . . . . . . . . . . . . . . . . . . . 107
Engine Coolant
Temperature . . . . . . . . . . . . . . . . 108
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354 Index
R
Radio Frequency Statement . . . . 331
Reading Lamps . . . . . . . . . . . . . . . . . 141
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 245
Rear Storage . . . . . . . . . . . . . . . . . . . . 93
Rear Vision Camera (RVC) . . . . . 208
Rearview Mirrors . . . . . . . . . . . . . . . . 46Automatic Dimming . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . . 60
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 313
Records Maintenance . . . . . . . . . . . . . . . . . . 316
Recreational Vehicle Towing . . . . 292
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 325
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . 27, 28
Remote Vehicle Start . . . . . . . . . . . . 34
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 82
Maintenance . . . . . . . . . . . . . . . . . . 315
Replacing Airbag System . . . . . . . . 82
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 71
Reporting Safety Defects Canadian Government . . . . . . . . 332
General Motors . . . . . . . . . . . . . . . 333 Reporting Safety Defects (cont'd)
U.S. Government . . . . . . . . . . . . . 332
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 182
Reverse Tilt Mirrors . . . . . . . . . . . . . . 45
Ride Control Systems Enhanced TractionSystem (ETS) . . . . . . . . . . . . . . . 205
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 170
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 325
Roof Panel . . . . . . . . . . . . . . . . . . . . . . 48
Rotation, Tires . . . . . . . . . . . . . . . . . . 271
Routing, Engine Drive Belt . . . . . . 320
Run-Flat Tires . . . . . . . . . . . . . . . . . . 258
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 185
S
Safety Defects Reporting
Canadian Government . . . . . . . . 332
General Motors . . . . . . . . . . . . . . . 333
U.S. Government . . . . . . . . . . . . . 332
Safety System Check . . . . . . . . . . . . 71
Scheduling Appointments . . . . . . . 327
Sealant Kit, Tire . . . . . . . . . . . . . . . . 279
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 66 Seat Belts (cont'd)
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Extender . . . . . . . . . . . . . . . . . . . . . . . . 70
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . 67
Lap-Shoulder Belt . . . . . . . . . . . . . . 68
Reminders . . . . . . . . . . . . . . . . . . . . 109
Replacing after a Crash . . . . . . . . 71
Use During Pregnancy . . . . . . . . . . 70
Seatback Latches . . . . . . . . . . . . . . . 63
Seats Head Restraints . . . . . . . . . . . . . . . . 58
Heated and Ventilated Front . . . . 64
Lumbar Adjustment, Front . . . . . . 59
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power Adjustment, Front . . . . . . . 59
Reclining Seatbacks . . . . . . . . . . . . 60
Securing Child Restraints . . . . . . . . 89
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . .117
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 41
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 41
Service . . . . . . . . . . . . . . . . . . . . . . . . . 154 Accessories andModifications . . . . . . . . . . . . . . . . 217
Doing Your Own Work . . . . . . . . 220
Maintenance Records . . . . . . . . 316