
Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
11683523) - 2018 - CRC - 7/10/17
264 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
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Index 279
ControlTraction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 158
Control of a Vehicle . . . . . . . . . . . . . 135
Convex Mirrors . . . . . . . . . . . . . . . . . . 33
Coolant Engine Temperature
Warning Light . . . . . . . . . . . . . . . . . 96
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 129
Cooling System . . . . . . . . . . . . . . . . . 186
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 269
Cruise Control . . . . . . . . . . . . . . . . . . 161 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Customer Assistance . . . . . . . . . . . 266 Offices . . . . . . . . . . . . . . . . . . . . . . . . 265
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 266
Customer Information Service PublicationsOrdering Information . . . . . . . . 272
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 263
D
Damage Repair, Collision . . . . . . . 270
Danger, Warning, and Caution . . . . 3 Data Collection
Infotainment System . . . . . . . . . . 276
Data Recorders, Event . . . . . . . . . 275
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 104
Defensive Driving . . . . . . . . . . . . . . . 134
Distracted Driving . . . . . . . . . . . . . . . 134
Dome Lamps . . . . . . . . . . . . . . . . . . . 106
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . 98
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power Locks . . . . . . . . . . . . . . . . . . . . 27
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Drive Belt Routing, Engine . . . . . . 262
Driving Defensive . . . . . . . . . . . . . . . . . . . . . 134
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 135
For Better Fuel Economy . . . . . . . 19
Hill and Mountain Roads . . . . . . 138
If the Vehicle is Stuck . . . . . . . . . 140
Loss of Control . . . . . . . . . . . . . . . 136
Off-Road Recovery . . . . . . . . . . . 136
Vehicle Load Limits . . . . . . . . . . . 140
Wet Roads . . . . . . . . . . . . . . . . . . . 137
Winter . . . . . . . . . . . . . . . . . . . . . . . . 138
E
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 174
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 199
Fuses and Circuit Breakers . . . 199
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 200
Overload . . . . . . . . . . . . . . . . . . . . . 198
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . . 96
Engine Air Cleaner/Filter . . . . . . . . . . . . . 184
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . 91
Compartment Overview . . . . . . . 181
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . 96
Cooling System . . . . . . . . . . . . . . . 186
Drive Belt Routing . . . . . . . . . . . . 262
Exhaust . . . . . . . . . . . . . . . . . . . . . . 149
Heater . . . . . . . . . . . . . . . . . . . . . . . . 147
Oil Pressure Light . . . . . . . . . . . . . . 97
Overheated Protection Operating Mode . . . . . . . . . . . . . 190
Overheating . . . . . . . . . . . . . . . . . . 190
Running While Parked . . . . . . . . 150

Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
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280 Index
Engine (cont'd)Starting . . . . . . . . . . . . . . . . . . . . . . . 146
Event Data Recorders . . . . . . . . . . 275
Extender, Seat Belt . . . . . . . . . . . . . . 48
Exterior Lamp Controls . . . . . . . . . 103
Exterior Lamps Off Reminder . . . 103
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 107
F
Filter,Engine Air Cleaner . . . . . . . . . . . 184
Fixed Mast Antenna . . . . . . . . . . . . 113
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 104
Flashers, Hazard Warning . . . . . . 104
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 220 Changing . . . . . . . . . . . . . . . . . . . . . 221
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 240
Fluid Brakes . . . . . . . . . . . . . . . . . . . . . . . . 193
Washer . . . . . . . . . . . . . . . . . . . . . . . 191
Folding Mirrors . . . . . . . . . . . . . . . . . . 34
Folding Seatback . . . . . . . . . . . . . . . . 41
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 273
Front Seat Armrest . . . . . . . . . . . . . . 41
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 39 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Additives . . . . . . . . . . . . . . . . . . . . . 171
Economy Driving . . . . . . . . . . . . . . . 19
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 173
Filling the Tank . . . . . . . . . . . . . . . 172
Foreign Countries . . . . . . . . . . . . 171
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Low Fuel Warning Light . . . . . . . . . 97
Requirements, California . . . . . 171
System Messages . . . . . . . . . . . . . . 99
Full-Size Spare Tire . . . . . . . . . . . . 226
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 199
Fuses and Circuit Breakers . . . 199
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 200
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 196
GaugesFuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Odometer . . . . . . . . . . . . . . . . . . . . . . . 88
Speedometer . . . . . . . . . . . . . . . . . . . 88
Tachometer . . . . . . . . . . . . . . . . . . . . . 88
Trip Odometer . . . . . . . . . . . . . . . . . . 88 Gauges (cont'd)
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 86
General Information
Service and Maintenance . . . . . 242
Towing . . . . . . . . . . . . . . . . . . . . . . . . 174
Vehicle Care . . . . . . . . . . . . . . . . . . 177
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 79
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 267
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 197
Hazard Warning Flashers . . . . . . . 104
Head Restraints . . . . . . . . . . . . . . . . . 37
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 197
Bulb Replacement . . . . . . . . . . . . 197
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 104
Flash-to-Pass . . . . . . . . . . . . . . . . . 104
High-Beam On Light . . . . . . . . . . . . 98
High/Low Beam Changer . . . . . 103
Heated Mirrors . . . . . . . . . . . . . . . . . . . 34
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 147
Heating . . . . . . . . . . . . . . . . . . . . . . . . . 129
High-Beam On Light . . . . . . . . . . . . . 98