Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
11683523) - 2018 - CRC - 7/10/17
268 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
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270 Customer Information
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
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Customer Information 275
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
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Index 277
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 178
Add-On Electrical Equipment . . . 174
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 254
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 40
Agreements Trademarks and License . . . . . 128
Air Cleaner/Filter, Engine . . . . . . . 184
Air Conditioning . . . . . . . . . . . . . . . . 129
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 131
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 63
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 54
Passenger Sensing System . . . . 56
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 54
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 55
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 52
Where Are the Airbags? . . . . . . . . 51
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 63 Airbags (cont'd)
Passenger Status Indicator . . . . . 90
Readiness Light . . . . . . . . . . . . . . . . 89
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 62
System Check . . . . . . . . . . . . . . . . . . 49
Alarm Vehicle Security . . . . . . . . . . . . . . . . 30
All-Season Tires . . . . . . . . . . . . . . . . 201
All-Terrain Tires . . . . . . . . . . . . . . . . . 202
AM-FM Radio . . . . . . . . . . . . . . . . . . . 112
Antenna
Fixed Mast . . . . . . . . . . . . . . . . . . . .113
Antilock Brake System (ABS) . . . 155
Warning Light . . . . . . . . . . . . . . . . . . . 94
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 233
Interior . . . . . . . . . . . . . . . . . . . . . . . . 237
Armrest Front Seat . . . . . . . . . . . . . . . . . . . . . . 41
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . 85
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 267
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . .119
Theft-Deterrent Feature . . . . . . . 109
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
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278 Index
AutomaticDoor Locks . . . . . . . . . . . . . . . . . . . . . 27
Auxiliary Jack . . . . . . . . . . . . . . . . . . . 118
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 113
B
Back Doors . . . . . . . . . . . . . . . . . . . . . . 28
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 107
Battery - North America . . . . 194, 227
Blade Replacement, Wiper . . . . . 195
Bluetooth
Overview . . . . . . . . . . . . . . . . . . . . . 120
Bluetooth Audio . . . . . . . . . . . . . . . . 119
Brake System Warning Light . . . . . . . . . . 93
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Antilock . . . . . . . . . . . . . . . . . . . . . . . 155
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Parking . . . . . . . . . . . . . . . . . . . . . . . 156
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 135
Break-In, New Vehicle . . . . . . . . . . 144
Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 197
Headlamp Aiming . . . . . . . . . . . . . 197
Headlamps . . . . . . . . . . . . . . . . . . . 197 Bulb Replacement (cont'd)
Headlamps, Front Turn
Signal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 198
Buying New Tires . . . . . . . . . . . . . . . 215
C
California Fuel Requirements . . . . . . . . . . . 171
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 178
California Proposition
65 Warning . . . . . . . . . .177, 194, 227, Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . 163
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 261
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 149
Winter Driving . . . . . . . . . . . . . . . . 138
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 80
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 105
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 113 Chains, Tire . . . . . . . . . . . . . . . . . . . . 219
Charging System Light . . . . . . . . . . 91
Check
Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 91
Child Restraints Infants and Young Children . . . . . 65
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 71
Older Children . . . . . . . . . . . . . . . . . . 64
Securing . . . . . . . . . . . . . . . . . . . . . . . . 75
Systems . . . . . . . . . . . . . . . . . . . . . . . . 68
Cigarette Lighter . . . . . . . . . . . . . . . . . 85
Circuit Breakers . . . . . . . . . . . . . . . . 199
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 233
Interior Care . . . . . . . . . . . . . . . . . . 237
Climate Control Systems . . . . . . . 129 Air Conditioning . . . . . . . . . . . . . . 129
Heating . . . . . . . . . . . . . . . . . . . . . . . 129
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cluster, Instrument . . . . . . . . . . . . . . 87
Collision Damage Repair . . . . . . . 270
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 79
Computer, Trip . . . . . . . . . . . . . . . . . . . 99
Continuously Variable Transmission (CVT) . . . . . . . . . . . 150