Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
340 CUSTOMER INFORMATION
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended
powertrain, and/or hybrid-specific
warranties in both the U.S. and
Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled“Limited
Warranty and Owner Assistance
Information ”furnished with each new
vehicle provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM for
shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable
fuel expenses may be available. Claim
amounts should reflect actual costs
and be supported by original receipts.
See your dealer for information.
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
CUSTOMER INFORMATION 341
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial,
local, and rental vehicle provider
requirements. Requirements vary and
may include minimum age
requirements, insurance coverage,
credit card, etc. Additional fees such
as fuel usage charges, taxes, levies,
usage fees, excessive mileage, or rental
usage beyond the completion of the
repair are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle
service, may not be available at every
dealer. Contact your dealer for specific
availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue CourtesyTransportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its sole
discretion.
Collision Damage Repair
If the vehicle is involved in a collision
and it is damaged, have the damage
repaired by a qualified technician
using the proper equipment and
quality replacement parts. Poorly
performed collision repairs diminish
the vehicle resale value, and safety
performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the parts
with which the vehicle was originally
built. Genuine GM Collision parts are
the best choice to ensure that the
vehicle's designed appearance,
durability, and safety are preserved.
The use of Genuine GM parts can help
maintain the GM New Vehicle Limited
Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in prior
crashes. In most cases, the parts being
recycled are from undamaged sections
of the vehicle. A recycled original
equipment GM part may be an
acceptable choice to maintain the
vehicle's originally designed
appearance and safety performance;
however, the history of these parts is
not known. Such parts are not covered
by the GM New Vehicle Limited
Warranty, and any related failures are
not covered by that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit poorly,
exhibit premature durability/corrosion
problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by
the GM New Vehicle Limited
Warranty, and any vehicle failure
related to such parts is not covered by
that warranty.
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
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CUSTOMER INFORMATION 345
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-likesituations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.
How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
. How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
ONSTAR 351
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance. .
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
For myCadillac mobile app
information and compatibility, see
www.my.cadillac.com.
An active OnStar service, compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
352 ONSTAR
2. Say“Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds: “OK,
dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a way
to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and data
rates may apply.
Advanced Diagnostics requires an
active OnStar paid service plan, e-mail
address on file, and enrollment in
Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set preferences
to receive real-time e-mails, texts,
or monthly reports of the vehicle’s
health. Or press
Qto have an
Advisor initiate a remote
diagnostic report.
. Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with key
vehicle components, such as the
battery, fuel system, or starter
system. Alerts for potential issues
appear on the infotainment display. Proactive Alerts are
designed to help predict specific
types of issues based on
information collected from the
vehicle. Other factors may affect
vehicle performance. Not all issues
will deliver alerts. In some cases, a
dealer service check may be
required to confirm the accuracy
of the alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time for
maintenance. Your dealer will then
contact you to set up an
appointment.
To begin, press
Qto speak to an
Advisor, or see www.onstar.com.
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
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ONSTAR 353
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility feature
is also offered within OnStar Smart
Driver. See www.onstar.com for details
regarding vehicle eligibility and
system limitations. OnStar, General
Motors, and their affiliates are not
insurance providers. Obtain insurance
only from licensed insurance
providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. With the OnStar Basic Plan, every
60 days. .
After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
services if the vehicle is disposed of,
sold, transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced
Vehicle Diagnostics, Remote Services,
Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling
are available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor.
OnStar services cannot work unless
the vehicle is in a place where OnStar
has an agreement with a wireless
service provider for service in that
area. The wireless service provider
must also have coverage, network
capacity, reception, and technology
compatible with OnStar services.
Service involving location information
about the vehicle cannot work unless
GPS signals are available,
unobstructed, and compatible with
the OnStar hardware. OnStar services
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
INDEX 359
Automatic (cont'd)Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Forward Braking . . . . . . . . . . . . . . . . . . 215
Headlamp System . . . . . . . . . . . . . . . . 154
Level Control . . . . . . . . . . . . . . . . . . . . . . 195
Transmission . . . . . . . . . . . . . . . . . . . . . . 188
Transmission Fluid . . . . . . . . . . . . . . . 243
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . 190
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Power Protection . . . . . . . . . . . . . . . . . . 158
Battery - North America . . . . . .254, 301
Blade Replacement, Wiper . . . . . . . . . 255
Boost Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 123
Brake Parking, Electric . . . . . . . . . . . . . . . . . . 191
System Warning Light . . . . . . . . . . . . 129
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Braking (cont'd)
Automatic Forward . . . . . . . . . . . . . . . 215
Break-In, New Vehicle . . . . . . . . . . . . . . 180
Bulb Replacement Back-up Lamps . . . . . . . . . . . . . . . . . . . 258
Headlamp Aiming . . . . . . . . . . . . . . . . 258
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . 258
License Plate Lamps . . . . . . . . . . . . . . 259
Buying New Tires . . . . . . . . . . . . . . . . . . . 282
C
Cadillac Premium Care
Maintenance . . . . . . . . . . . . . . . . . . . . . . 317
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . 113
California
Fuel Requirements . . . . . . . . . . . . . . . . 223
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . 234
California Proposition
65 Warning . . . . . . . . . . . . .233, 254, 301, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . 2
Capacities and Specifications . . . . . . 331
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . 187
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Winter Driving . . . . . . . . . . . . . . . . . . . . 175 Cargo
Management System . . . . . . . . . . . . . 109
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . 108
Caution, Danger, and Warning . . . . . . . . 3
Center Console Storage . . . . . . . . . . . . . 107
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . 286
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Charging System Light . . . . . . . . . . . . . 127
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 128
Child Restraints Infants and Young Children . . . . . . . . 89
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . . . . . . . . . . . 100, 102
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . 116
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 260
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . 307
Interior Care . . . . . . . . . . . . . . . . . . . . . . 311
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . 160
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
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360 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 118
Collision Damage Repair . . . . . . . . . . . 341
Compact Spare Tire . . . . . . . . . . . . . . . . . 299
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Compressor Kit, Tire Sealant . . . . . . . 288
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Control of a Vehicle . . . . . . . . . . . . . . . . 171
Convenience Net . . . . . . . . . . . . . . . . . . . . 109
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 44
Coolant Engine Temperature Gauge . . . . . . 124
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .160, 165
Cooling System . . . . . . . . . . . . . . . . . . . . . 245
Cornering Lamps . . . . . . . . . . . . . . . . . . . 156
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 156
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Cover Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 196 Cruise Control (cont'd)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Cruise Control, Adaptive . . . . . . . . . . . 198
Customer Assistance . . . . . . . . . . . . . . . 336 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Text Telephone (TTY) Users . . . . . 336
Customer Information Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 343
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 334
D
Damage Repair, Collision . . . . . . . . . . . 341
Danger, Warning, and Caution . . . . . . . . 3
Data CollectionInfotainment System . . . . . . . . . . . . . 346
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Data Recorders, Event . . . . . . . . . . . . . . 345
Daytime Running Lamps (DRL) . . . 154
Defensive Driving . . . . . . . . . . . . . . . . . . . 171
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 38
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Distracted Driving . . . . . . . . . . . . . . . . . . 170
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 156
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 136 Door (cont'd)
Delayed Locking . . . . . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 38
Rear Seat Pass-Through . . . . . . . . . . . . 68
Drive Belt Routing, Engine . . . . . . . . . 333
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 190, 254
Driver Assistance Systems . . . . . . . . . 206
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 136
Driving Assistance Systems . . . . . . . . . . . . . . . 213
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 226
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
For Better Fuel Economy . . . . . . . . . . . 26
Hill and Mountain Roads . . . . . . . . 174
If the Vehicle is Stuck . . . . . . . . . . . . 176
Loss of Control . . . . . . . . . . . . . . . . . . . . 173
Off-Road Recovery . . . . . . . . . . . . . . . . 173
Vehicle Load Limits . . . . . . . . . . . . . . 176
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 173
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 160