2018 CADILLAC XTS service schedule

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
340 CUSTOMER INFORMATION
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended
powertrain, and/or hybrid-specific
warranties in both the U.S. and
Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled“Limited
Warranty and Owner Assistance
Information ”furnished with each new
vehicle provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM for
shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable
fuel expenses may be available. Claim
amounts should reflect actual costs
and be supported by original receipts.
See your dealer for information.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
CUSTOMER INFORMATION 343
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can havecontrol of the repair and parts choices
as long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the engines,
transmission, axle, suspension, brakes,
electrical, steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner’s Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio,
Owner’s Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00
–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner’s Manual only. RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday
–Friday 8:00 AM –6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see Helm,
Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
ONSTAR 351
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance. .
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
For myCadillac mobile app
information and compatibility, see
www.my.cadillac.com.
An active OnStar service, compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
364 INDEX
Lumbar Adjustment (cont'd)Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 57
M
Magnetic Ride Control . . . . . . . . . . . . . 195
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 323
Maintenance Schedule . . . . . . . . . . . . . 317
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 326
Malfunction Indicator Lamp . . . . . . . 128
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 190
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Memory Features . . . . . . . . . . . . . . . . . . . . 12
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 60
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 143
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 143
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . 46
Automatic Dimming Rearview . . . . . 46
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Mirrors (cont'd)
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 46
Mirrors, Interior Rearview . . . . . . . . . . . 46
Monitor System, Tire Pressure . . . . . 276
N
Navigation OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Net, Convenience . . . . . . . . . . . . . . . . . . . 109
New Vehicle Break-In . . . . . . . . . . . . . . . 180
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Engine Oil Life System . . . . . . . . . . . 242
Pressure Light . . . . . . . . . . . . . . . . . . . . . 134
Older Children, Restraints . . . . . . . . . . . 87
Online Owner Center . . . . . . . . . . . . . . . 337
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
OnStar Additional Information . . . . 353
OnStar Connections . . . . . . . . . . . . . . . . 350
OnStar Diagnostics . . . . . . . . . . . . . . . . . 352
OnStar Emergency . . . . . . . . . . . . . . . . . . 348
OnStar Navigation . . . . . . . . . . . . . . . . . . 349
OnStar Overview . . . . . . . . . . . . . . . . . . . . 347 OnStar Security . . . . . . . . . . . . . . . . . . . . . 349
Operating Mode
Overheated Engine Protection . . . 250
Ordering Service Publications . . . . . . . . . . . . . . 343
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Overheated Engine Protection Operating Mode . . . . . . . . . . . . . . . . . . . 250
Overheating, Engine . . . . . . . . . . . . . . . . 249P
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . 185
Shifting Out of . . . . . . . . . . . . . . . . . . . . 186
Parking Brake and P (Park)
Mechanism Check . . . . . . . . . . . . . . . 255
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Over Things That Burn . . . . . . . . . . . 186
Parking Assist . . . . . . . . . . . . . . . . . . . . . . . 207
Parking or Backing
Assistance Systems . . . . . . . . . . . . . . . 207
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Passenger Sensing System . . . . . . . . . . 81