
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
366 CUSTOMER INFORMATION
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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376 ONSTAR
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 376
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 377
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 378
Connections . . . . . . . . . . . . . . . . . . . . . . 379
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 381
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 382
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is active. PressQ
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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378 ONSTAR
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
Navigation
OnStar navigation requires a specific
OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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ONSTAR 379
2. Say“Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,”
then a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). Ensuring Security
.
Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use
a combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier). This
is your network’s name that is
visible to other wireless devices.
Choose a unique name and avoid
family names or vehicle
descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then select Wi-Fi Hotspot. On some vehicles,
touch Wi-Fi or Wi-Fi Settings on
the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent).
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR
to connect with an Advisor. On
some vehicles, the SSID and
password can be changed in the
Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
384 ONSTAR
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to
function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0262. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that are stored in the vehicle, such as
OnStar Hands-Free Calling name tags,
saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for any
affected or erased data or settings.
These updates or changes may also
collect personal information. Such
collection is described in the OnStar
privacy statement or separately
disclosed at the time of installation.
These updates or changes may also
cause a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates or
changes and agreement that either
OnStar or GM may remotely deliver
them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
386 ONSTAR
Christian Spieler, Cosmin Truta,
Antoine Verheijen, Paul von Behren,
Rich Wales, Mike White.
This software is provided“as is,”
without warranty of any kind, express
or implied. In no event shall Info-ZIP
or its contributors be held liable for
any direct, indirect, incidental, special
or consequential damages arising out
of the use of or inability to use this
software.
Permission is granted to anyone to
use this software for any purpose,
including commercial applications,
and to alter it and redistribute it
freely, subject to the following
restrictions:
1. Redistributions of source code must retain the above copyright
notice, definition, disclaimer, and
this list of conditions.
2. Redistributions in binary form (compiled executables) must
reproduce the above copyright
notice, definition, disclaimer, and
this list of conditions in
documentation and/or other
materials provided with the distribution. The sole exception
to this condition is redistribution
of a standard UnZipSFX binary
(including SFXWiz) as part of a
self-extracting archive; that is
permitted without inclusion of
this license, as long as the
normal SFX banner has not been
removed from the binary or
disabled.
3. Altered versions–including, but not limited to, ports to new
operating systems, existing ports
with new graphical interfaces,
and dynamic, shared, or static
library versions–must be plainly
marked as such and must not be
misrepresented as being the
original source. Such altered
versions also must not be
misrepresented as being Info-ZIP
releases–including, but not
limited to, labeling of the altered
versions with the names
“Info-ZIP” (or any variation
thereof, including, but not
limited to, different
capitalizations), “Pocket UnZip,”
“WiZ” or“MacZip ”without the
explicit permission of Info-ZIP. Such altered versions are further
prohibited from
misrepresentative use of the
Zip-Bugs or Info-ZIP e-mail
addresses or of the
Info-ZIP URL(s).
4. Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,”
“UnZip,” “UnZipSFX,” “WiZ,”
“Pocket UnZip,” “Pocket Zip,” and
“MacZip ”for its own source and
binary releases.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
INDEX 387
IndexA
Accessories and Modifications . . . . . 265
Accessory Power . . . . . . . . . . . . . . . . . . . . 203
Active Fuel Management . . . . . . . . . . . 205
Adaptive Cruise Control . . . . . . . . . . . . 225
Add-On Electrical Equipment . . . . . . 262
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . 61
Air Cleaner/Filter, Engine . . . . . . . . . . 272
Air Conditioning . . . . . . . . . . . . . . .173, 178
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . . . . . 180
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How Does an Airbag Restrain? . . . . . 88
Passenger Sensing System . . . . . . . . . 90
What Makes an Airbag Inflate? . . . . 88
What Will You See after anAirbag Inflates? . . . . . . . . . . . . . . . . . . . 89
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . . . . . 86
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Passenger Status Indicator . . . . . . . 135
Readiness Light . . . . . . . . . . . . . . . . . . . 135
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
System Check . . . . . . . . . . . . . . . . . . . . . . . 84
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . 46
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . 244
Side Blind Zone (SBZA) . . . . . . . . . . 244
All-Season Tires . . . . . . . . . . . . . . . . . . . . . 300
All-Terrain Tires . . . . . . . . . . . . . . . . . . . . 301
Antilock Brake System (ABS) . . . . . . 215 Warning Light . . . . . . . . . . . . . . . . . . . . 140
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Armrest Storage . . . . . . . . . . . . . . . . . . . . . 117
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Assistance Systems for Driving . . . . 240
Assistance Systems for Parking
and Backing . . . . . . . . . . . . . . . . . . . . . . . 233

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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388 INDEX
AutomaticDoor Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Forward Braking . . . . . . . . . . . . . . . . . . 242
Headlamp System . . . . . . . . . . . . . . . . 167
Level Control . . . . . . . . . . . . . . . . . . . . . . 222
Transmission . . . . . . . . . . . . . . . . . . . . . . 206
Transmission Fluid . . . . . . . . . . . . . . . 271
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . 209
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Axle, Front . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
B
Battery Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Load Management . . . . . . . . . . . . . . . . 171
Power Protection . . . . . . . . . . . . . . . . . . 171
Battery - North America . . . . . .280, 329
Blade Replacement, Wiper . . . . . . . . . 284
Brake
Parking, Electric . . . . . . . . . . . . . . . . . . 216
Pedal and Adjustable Throttle . . . 198
System Warning Light . . . . . . . . . . . . 138
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Brakes (cont'd)
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Automatic Forward . . . . . . . . . . . . . . . 242
Break-In, New Vehicle . . . . . . . . . . . . . . 198
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . . . . 287
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . 287
License Plate Lamps . . . . . . . . . . . . . . 287
Buying New Tires . . . . . . . . . . . . . . . . . . . 314
C
Cadillac Premium Care Maintenance . . . . . . . . . . . . . . . . . . . . . . 347
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . 124
California Fuel Requirements . . . . . . . . . . . . . . . . 249
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . . . . . 265
California Proposition 65 Warning . . . . . . . . . . . . .264, 280, 329, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . 2
Capacities and Specifications . . . . . . 359
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . 205 Carbon Monoxide (cont'd)
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Winter Driving . . . . . . . . . . . . . . . . . . . . 192
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . 118
Caution, Danger, and Warning . . . . . . . . 3
Center Console Storage . . . . . . . . . . . . . 118
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . 318
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Charging System Light . . . . . . . . . . . . . 136
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 137
Child Restraints Infants and Young Children . . . . . . . . 98
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . . . . 103
Older Children . . . . . . . . . . . . . . . . . . . . . . 96
Securing . . . . . . . . . . . . . . . . . . . . . . 111, 113
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Child-View Mirror . . . . . . . . . . . . . . . . . . . . 53
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . 129
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 288
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . 337
Interior Care . . . . . . . . . . . . . . . . . . . . . . 341