2018 CADILLAC CT6 mileage

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
20 EMISSION CONTROL SYSTEMS WARRANTY
Your Rights and Obligations (For
Vehicles Subject to California
Exhaust Emission Standards)
The California Air Resources Board
and General Motors are pleased to
explain the emission control system
warranty on your vehicle. In
California, new motor vehicles must
be designed, built, and equipped to
meet the state's stringent anti-smog
standards. Cadillac must warrant the
emission control system on your
vehicle for the periods of time and
mileage listed provided there has been
no abuse, neglect, or improper
maintenance of your vehicle. Your
vehicle's emission control system may
include parts such as the fuel
injection system, ignition system,
catalytic converter, and engine
computer. Also included are hoses,
belts, connectors, and other
emission-related assemblies.
Where a warrantable condition exists,
Cadillac will repair your vehicle at no
cost to you including diagnosis, parts,
and labor.California Emission Defect and
Emission Performance Warranty
Coverage
For cars and trucks with light duty or
medium duty emissions:
.
For 3 years or 50,000 miles,
whichever comes first:
‐If your vehicle fails a smog
check inspection, Cadillac will
make all necessary repairs and
adjustments to ensure that your
vehicle passes the inspection.
This is your Emission Control
System Performance Warranty.
‐ If any emission-related part on
your vehicle is defective,
Cadillac will repair or replace it.
This is your Short-term
Emission Control Systems
Defects Warranty.
. For 7 years or 70,000 miles,
whichever comes first:
‐If an emission-related part listed
in this booklet specially noted
with coverage for 7 years or
70,000 miles is defective,
Cadillac will repair or replace it. This is your Long-term Emission
Control System Defects
Warranty.
. For 8 years or 80,000 miles,
whichever comes first for vehicles
with a Gross Vehicle Weight
Rating (GVWR) of 8,500 lbs.
or less:
‐If the catalytic converter,
vehicle/powertrain control
module, transmission control
module, or other onboard
emissions diagnostic device,
including emissions-related
software, is found to be
defective, Cadillac will repair or
replace it under the Federal
Emission Control System
Warranty.
. For 15 years or 150,000 miles,
whichever comes first for a
Transitional Zero Emission
Vehicle (TZEV):
‐If any emission-related part*
listed in this booklet is
defective, Cadillac will repair or
replace it. This is your (TZEV)
Emission Control System
Defects Warranty.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
28 CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealer
management.Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service, or parts manager,
contact the owner of the dealer
facility or the general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without further
help, contact the Cadillac Customer
Assistance Center by calling
1-800-458-8006. In Canada, contact
GM of Canada Customer Care Centre
by calling 1-888-446-2000: English,
or 1-800-263-7854: French. For resolution of issues related to the
Cadillac Professional Vehicle, contact
1-800-43-FLEET (1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have
the following information available to
give the Customer Assistance
Representative:
. The Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate above the top of the
instrument panel on the driver
side, and visible through the
windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow Step One
first if you have a concern. STEP THREE :
Both GM and your GM
dealer are committed to making sure
you are completely satisfied with your
new vehicle. However, if you continue
to remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an out
of court program administered by the
Council of Better Business Bureaus to
settle automotive disputes regarding
vehicle repairs or the interpretation of
the New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER SATISFACTION PROCEDURE 29
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. GM
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
WARRANTY INFORMATION FOR CALIFORNIA ONLY 31
California Civil Code Section 1793.2(d)
requires that, if GM or its
representatives are unable to repair a
new motor vehicle to conform to the
vehicle's applicable express warranties
after a reasonable number of
attempts, Cadillac shall either replace
the new motor vehicle or reimburse
the buyer the amount paid or payable
by the buyer. California Civil Code
Section 1793.22(b) creates a
presumption that Cadillac has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within
18 months from delivery to the buyer
or 18,000 miles on the vehicle's
odometer, whichever occurs first, one
or more of the following occurs:
.The same nonconformity results in
a condition that is likely to cause
death or serious bodily injury if
the vehicle is driven AND the
nonconformity has been subject to
repair two or more times by GM or
its agents AND the buyer or lessee
has directly notified GM of the
need for the repair of the
nonconformity. .
The same nonconformity has been
subject to repair four or more
times by GM or its agents AND
the buyer has notified GM of the
need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery of
the vehicle to the buyer.
NOTICE TO GENERAL MOTORS AS
REQUIRED ABOVE SHALL BE SENT
TO THE FOLLOWING ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and your VIN.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
32 SPECIAL COVERAGE ADJUSTMENT PROGRAMS BEYOND THE WARRANTY PERIOD
Cadillac is proud of the protection
afforded by its warranty coverages. In
order to achieve maximum customer
satisfaction, there may be times when
Cadillac will establish a special
coverage adjustment program to pay
all or part of the cost of certain
repairs not covered by the warranty or
to reimburse certain repair expenses
you may have incurred. Check with
your Cadillac dealer or call the
Cadillac Customer Assistance Center
to determine whether any special
coverage adjustment program is
applicable to your vehicle.
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and your VIN.