
Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
2018 - crc - 3/28/17
Customer Information 331
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information” furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
2018 - crc - 3/28/17
332 Customer Information
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
2018 - crc - 3/28/17
334 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 073.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner
’s Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner ’s Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00 –
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner ’s
Manual only.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
2018 - crc - 3/28/17
336 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French) or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
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344 OnStar
.Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, press
Qto speak to an
Advisor, or see www.onstar.com.
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
. Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
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OnStar 347
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutesconsent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
2018 - crc - 3/28/17
Index 351
ArmrestRear Seat . . . . . . . . . . . . . . . . . . . . . . 61
Armrest Storage . . . . . . . . . . . . . . . . 101
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 329
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 207
Assistance Systems for Parking and Backing . . . . . . . . . . 204
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 45
Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Forward Braking . . . . . . . . . . . . . . 210
Headlamp System . . . . . . . . . . . . 145
Transmission . . . . . . . . . . . . . . . . . 181
Transmission Fluid . . . . . . . . . . . 238
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 185
Automatic Vehicle Hold (AVH) . . . . . . . . . . . . . . . . . . . . 189
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 150
Load Management . . . . . . . . . . . . 149 Battery (cont'd)
Power Protection . . . . . . . . . . . . . 150
Battery - North America . . . . . . . . . . . . .247, 293, 294
Blade Replacement, Wiper . . . . . 249
Brake Parking, Electric . . . . . . . . . . . . . . 188
System Warning Light . . . . . . . . .119
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Antilock . . . . . . . . . . . . . . . . . . . . . . . 187
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 189
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 161 Automatic Forward . . . . . . . . . . . 210
Braking System Front Pedestrian (FPB) . . . . . . . .211
Break-In, New Vehicle . . . . . . . . . . 170
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . 251
Headlamps . . . . . . . . . . . . . . . . . . . 251
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 251
License Plate Lamps . . . . . . . . . 252
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 251
Buying New Tires . . . . . . . . . . . . . . . 274
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 106
California Fuel Requirements . . . . . . . . . . . 218
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 229
California Proposition
65 Warning . . . . . . . 228, 247, 293, 294,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 323
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 180
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Winter Driving . . . . . . . . . . . . . . . . 165
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . 101
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 101
Chains, Tire . . . . . . . . . . . . . . . . . . . . 278
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 108
Charging System Light . . . . . . . . . 117

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada-10999169) -
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352 Index
CheckEngine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . .117
Child Restraints Infants and Young Children . . . . . 82
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 87
Older Children . . . . . . . . . . . . . . . . . . 81
Securing . . . . . . . . . . . . . . . . . . . . 94, 96
Systems . . . . . . . . . . . . . . . . . . . . . . . . 85
Circuit Breakers . . . . . . . . . . . . . . . . 253
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 300
Interior Care . . . . . . . . . . . . . . . . . . 305
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 152
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Cluster, Instrument . . . . . . . . . . . . . 110
Collision Damage Repair . . . . . . . 332
Compact Spare Tire . . . . . . . . . . . . 292
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 100
Compass . . . . . . . . . . . . . . . . . . . . . . . 106
Compressor Kit, Tire Sealant . . . 280
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 341 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 190
Control of a Vehicle . . . . . . . . . . . . . 161
Convenience Net . . . . . . . . . . . . . . . 102
Convex Mirrors . . . . . . . . . . . . . . . . . . 44
Coolant Engine Temperature Gauge . . .114
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 122
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 152
Cooling System . . . . . . . . . . . . . . . . . 239
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 331
Cruise Control . . . . . . . . . . . . . . . . . . 193 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cruise Control, Adaptive . . . . . . . . 195
Cupholders . . . . . . . . . . . . . . . . . . . . . 100
Customer Assistance . . . . . . . . . . . 328 Offices . . . . . . . . . . . . . . . . . . . . . . . . 327
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 328
Customer Information Service PublicationsOrdering Information . . . . . . . . 334
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 325D
Damage Repair, Collision . . . . . . . 332
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 338
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Data Recorders, Event . . . . . . . . . 337
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 145
Defensive Driving . . . . . . . . . . . . . . . 161
Delayed Locking . . . . . . . . . . . . . . . . . 38
Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 343
Distracted Driving . . . . . . . . . . . . . . . 160
Dome Lamps . . . . . . . . . . . . . . . . . . . 148
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 125
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Locks . . . . . . . . . . . . . . . . . . . . 38
Drive Belt Routing, Engine . . . . . . 324
Drive Systems All-Wheel Drive . . . . . . . . . . 187, 248
Driver Assistance Systems . . . . . 203
Driver Efficiency Gauge . . . . . . . . 114
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 126