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Customer Information 333
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information” furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
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334 Customer Information
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
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Customer Information 339
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
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OnStar 345
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
For myBuick mobile app information
and compatibility, see
www.my.buick.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
www.onstar.com for details and
system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
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346 OnStar
3. Say the entire number withoutpausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics provides a
way to keep up on maintenance.
Capabilities vary by model. See
www.onstar.com for details and
system limitations. Message and
data rates may apply.
Advanced Diagnostics requires an
active OnStar paid service plan,
e-mail address on file, and
enrollment in Advanced Diagnostics.
Includes:
. Diagnostic Alerts: Set
preferences to receive real-time
e-mails, texts, or monthly
reports of the vehicle’s health.
Or press
Qto have an Advisor
initiate a remote diagnostic
report. .
Proactive Alerts: Receive a
real-time e-mail or text message
regarding potential issues with
key vehicle components, such
as the battery, fuel system,
or starter system. Alerts for
potential issues appear on the
infotainment display. Proactive
Alerts are designed to help
predict specific types of issues
based on information collected
from the vehicle. Other factors
may affect vehicle performance.
Not all issues will deliver alerts.
In some cases, a dealer service
check may be required to
confirm the accuracy of the
alerts.
. Dealer Maintenance Notification:
Have the vehicle notify your
preferred dealer when it is time
for maintenance. Your dealer will
then contact you to set up an
appointment.
To begin, pressQto speak to an
Advisor, or see www.onstar.com.
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OnStar 347
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
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354 Index
ArmrestRear Seat . . . . . . . . . . . . . . . . . . . . . . 64
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 331
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 214
Assistance Systems for
Parking and Backing . . . . . . . . . . 210
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 48
Door Locks . . . . . . . . . . . . . . . . . . . . . 38
Forward Braking . . . . . . . . . . . . . . 217
Headlamp System . . . . . . . . . . . . 157
Transmission . . . . . . . . . . . . . . . . . 191
Transmission Fluid . . . . . . . . . . . 244
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 193
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 256
B
BatteryExterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 161
Power Protection . . . . . . . . . . . . . 161
Battery - North America . . . . 254, 294
Blade Replacement, Wiper . . . . . 257 Brake
Parking, Electric . . . . . . . . . . . . . . 195
System Warning Light . . . . . . . . 127
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Antilock . . . . . . . . . . . . . . . . . . . . . . . 194
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 196
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 173 Automatic Forward . . . . . . . . . . . 217
Break-In, New Vehicle . . . . . . . . . . 182
Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 260
Headlamp Aiming . . . . . . . . . . . . . 260
Headlamps . . . . . . . . . . . . . . . . . . . 260
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 260
License Plate Lamps . . . . . . . . . 261
Buying New Tires . . . . . . . . . . . . . . . 282
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 113
California Fuel Requirements . . . . . . . . . . . 224
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 236 California
Proposition
65 Warning . . . . . . . . . .235, 254, 294,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 324
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 190
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 40
Winter Driving . . . . . . . . . . . . . . . . 176
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . 105
Management System . . . . . . . . . 106
Tie-Downs . . . . . . . . . . . . . . . . . . . . 106
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 104
Chains, Tire . . . . . . . . . . . . . . . . . . . . 286
Charging System Light . . . . . . . . . 125
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 125
Child Restraints Infants and Young Children . . . . . 86
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 91
Older Children . . . . . . . . . . . . . . . . . . 84
Securing . . . . . . . . . . . . . . . . . . .98, 100
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Index 355
Child Restraints (cont'd)Systems . . . . . . . . . . . . . . . . . . . . . . . . 88
Circuit Breakers . . . . . . . . . . . . . . . . 262
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 301
Interior Care . . . . . . . . . . . . . . . . . . 305
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 163
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cluster, Instrument . . . . . . . . . . . . . 117
Collision Damage Repair . . . . . . . 334
Compact Spare Tire . . . . . . . . . . . . 293
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 103
Compass . . . . . . . . . . . . . . . . . . . . . . . 113
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 344
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 197
Control of a Vehicle . . . . . . . . . . . . . 173
Convenience Net . . . . . . . . . . . . . . . 107
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant Engine Temperature Gauge . . 122
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 131 Cooling . . . . . . . . . . . . . . . . . . . . 163, 166
Cooling System . . . . . . . . . . . . . . . . . 247
Courtesy Lamps . . . . . . . . . . . . . . . . 159
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 333
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 105
Cruise Control . . . . . . . . . . . . . . . . . . 199 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Cruise Control, Adaptive . . . . . . . . 201
Cupholders . . . . . . . . . . . . . . . . . . . . . 103
Customer Assistance . . . . . . . . . . . 330 Offices . . . . . . . . . . . . . . . . . . . . . . . . 329
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 330
Customer Information
Service PublicationsOrdering Information . . . . . . . . 336
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 327
D
Damage Repair, Collision . . . . . . . 334
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 340
OnStar . . . . . . . . . . . . . . . . . . . . . . . 340
Data Recorders, Event . . . . . . . . . 339 Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 156
Defensive Driving . . . . . . . . . . . . . . . 172
Delayed Locking . . . . . . . . . . . . . . . . . 38
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . 346
Distracted Driving . . . . . . . . . . . . . . . 172
Dome Lamps . . . . . . . . . . . . . . . . . . . 159
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 134
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Locks . . . . . . . . . . . . . . . . . . . . 38
Drive Belt Routing, Engine . . . . . . 326
Drive Systems All-Wheel Drive . . . . . . . . . . 194, 255
Driver Assistance Systems . . . . . 209
Driver Behavior . . . . . . . . . . . . . . . . . 171
Driver Information Center (DIC) . . . . . . . . . . . . . 134, 137
Driving
Assistance Systems . . . . . . . . . . 214
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 226
Defensive . . . . . . . . . . . . . . . . . . . . . 172
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 173
Environment . . . . . . . . . . . . . . . . . . 171
For Better Fuel Economy . . . . . . . 25