2018 BUICK ENVISION phone

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
162 Infotainment System
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 162
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
172 Driving and Operating
same as a vehicle with a lower
center of gravity, like a car, in similar
situations.
Safe driver behavior and
understanding of the environment
can help avoid a rollover crash in
any type of vehicle, including utility
vehicles.
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving..
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts065.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
224 Driving and Operating
Caution (Continued)
.Fuel with a posted octane
rating of less than the
recommended fuel. Using
this fuel will lower fuel
economy and performance,
and may decrease the life of
the emissions catalyst.
California Fuel
Requirements
If the vehicle is certified to meet
California Emissions Standards, it is
designed to operate on fuels that
meet California specifications. See
the underhood emission control
label. If this fuel is not available in
states adopting California Emissions
Standards, the vehicle will operate
satisfactorily on fuels meeting
federal specifications, but emission
control system performance may be
affected. The malfunction indicator
lamp could turn on and the vehicle
may not pass a smog-check test.
See Malfunction Indicator Lamp
(Check Engine Light) 0125. If this occurs, return to your authorized
dealer for diagnosis. If it is
determined that the condition is
caused by the type of fuel used,
repairs may not be covered by the
vehicle warranty.
Fuels in Foreign
Countries
The U.S., Canada, and Mexico post
fuel octane ratings in anti-knock
index (AKI). For fuel not to use in a
foreign country, see
“Prohibited
Fuels” inFuel 0223.
Fuel Additives
To keep fuel systems clean, TOP
TIER detergent gasoline is
recommended. See Fuel0223.
If TOP TIER detergent gasoline is
not available, one bottle of GM Fuel
System Treatment Cleaner added to
the fuel tank at every engine oil
change, can help. GM Fuel System
Treatment Cleaner is the only
gasoline additive recommended by
General Motors. It is available at
your dealer.
Filling the Tank
{Warning
Fuel vapors and fuel fires burn
violently and can cause injury or
death. . To help avoid injuries to you
and others, read and follow
all the instructions on the
fuel pump island.
. Turn off the engine when
refueling.
. Keep sparks, flames, and
smoking materials away
from fuel.
. Do not leave the fuel pump
unattended.
. Do not use a cell phone
while refueling.
. Do not reenter the vehicle
while pumping fuel.
. Keep children away from
the fuel pump and never let
children pump fuel.
(Continued)

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
226 Driving and Operating
{Warning
Attempting to refuel without using
the funnel adapter may cause fuel
spillage and damage the capless
fuel system. This could cause a
fire and you or others could be
badly burned and the vehicle
could be damaged.
3. Remove and clean the funnel adapter and return to the
storage location.
Filling a Portable Fuel
Container
{Warning
Filling a portable fuel container
while it is in the vehicle can
cause fuel vapors that can
ignite either by static electricity
or other means. You or others
(Continued)
Warning (Continued)
could be badly burned and the
vehicle could be damaged.
Always:
. Use approved fuel
containers.
. Remove the container from
the vehicle, trunk, or pickup
bed before filling.
. Place the container on the
ground.
. Place the nozzle inside the
fill opening of the container
before dispensing fuel, and
keep it in contact with the fill
opening until filling is
complete.
. Fill the container no more
than 95% full to allow for
expansion.
. Do not smoke, light
matches, or use lighters
while pumping fuel.
. Avoid using cell phones or
other electronic devices.
Trailer Towing
General Towing
Information
Only use towing equipment that has
been designed for the vehicle.
Contact your dealer or trailering
dealer for assistance with preparing
the vehicle for towing a trailer. Read
the entire section before towing a
trailer.
For towing a disabled vehicle, see
Towing the Vehicle 0297. For
towing the vehicle behind another
vehicle such as a motor home, see
Recreational Vehicle Towing 0298.
Driving Characteristics
and Towing Tips
Driving with a Trailer
When towing a trailer:
.
Become familiar with the state
and local laws that apply
specifically to trailer towing.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Customer Information 327
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 327
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 329
Customer Assistance for Text Telephone (TTY) Users . . . . . 330
Online Owner Center . . . . . . . . . 330
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 331
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 331
Scheduling Service Appointments . . . . . . . . . . . . . . . 333
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 333
Collision Damage Repair . . . . . 334
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 336
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 338
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 338
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 339
Event Data Recorders . . . . . . . . 339
OnStar . . . . . . . . . . . . . . . . . . . . . . . 340
Infotainment System . . . . . . . . . . 340
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
328 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Customer Information 329
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
330 Customer Information
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 323.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
.
Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the Buick-recommended
maintenance services for your
vehicle.