2018 BUICK ENVISION service

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Service and Maintenance 319
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
.Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see Interior Care 0305 and
Exterior Care 0301.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
. Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear. .
Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
. Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.
Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
. Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
320 Service and Maintenance
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant.
See Cooling System 0247.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity
grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil
0 241.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in
Canada 89021674) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid (GM Part No. 19299570, in Canada 19299571).
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Service and Maintenance 321
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22971580 A3197C
Engine Oil Filter 12640445 PF64
Passenger Compartment Air Filter 13508023 CF185
Spark Plugs 2.0L L4 Engine 12647827 41–125
2.5L L4 Engine 12627160 41-115
Wiper Blades Driver Side –60.0 cm (23.6 in) 23368186 —
Passenger Side –45.0 cm (17.7 in) 23353587 —
Rear –30.0 cm (11.8 in) 84215609 —

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
322 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Technical Data 323
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 323
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 323
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 324
Engine Drive Belt Routing . . . . 326
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See
“Engine Specifications”
under Capacities and Specifications
0 324 for the vehicle's engine code.
Service Parts
Identification Label
There may be a label on the driver
side B pillar that contains the
following information:
.
Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
If there is no label, there is a
barcode on the certification label on
the center (B) pillar to scan for this
same information.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Customer Information 327
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 327
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 329
Customer Assistance for Text Telephone (TTY) Users . . . . . 330
Online Owner Center . . . . . . . . . 330
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 331
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 331
Scheduling Service Appointments . . . . . . . . . . . . . . . 333
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 333
Collision Damage Repair . . . . . 334
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 336
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 338
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 338
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 339
Event Data Recorders . . . . . . . . 339
OnStar . . . . . . . . . . . . . . . . . . . . . . . 340
Infotainment System . . . . . . . . . . 340
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
328 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434432) - 2018 - CRC - 10/25/17
Customer Information 329
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800