2018 BUICK ENCLAVE change time
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362 Customer Information
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
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Customer Information 365
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
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OnStar 375
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
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376 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 365.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
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OnStar 377
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0261. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
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Index 385
G
Garage Door Opener . . . . . . . . . . . 162Programming . . . . . . . . . . . . . . . . . 162
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 283
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 137
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Odometer . . . . . . . . . . . . . . . . . . . . . 135
Speedometer . . . . . . . . . . . . . . . . . 135
Tachometer . . . . . . . . . . . . . . . . . . . 135
Trip Odometer . . . . . . . . . . . . . . . . 135
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 131
General Information Service and Maintenance . . . . . 339
Towing . . . . . . . . . . . . . . . . . . . . . . . . 253
Vehicle Care . . . . . . . . . . . . . . . . . . 264
Glove Box . . . . . . . . . . . . . . . . . . . . . . 117
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 359
H
Hazard Warning Flashers . . . . . . . 170
Head Restraints . . . . . . . . . . . . . . . . . 61
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 284
Automatic . . . . . . . . . . . . . . . . . . . . . 169 Headlamps (cont'd)
Bulb Replacement . . . . . . . . . . . . 285
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 169
Flash-to-Pass . . . . . . . . . . . . . . . . . 168
High-Beam On Light . . . . . . . . . . 146
High/Low Beam Changer . . . . . 168
Lamps On Reminder . . . . . . . . . 147
Heated
Rear Seats . . . . . . . . . . . . . . . . . . . . . 72
Steering Wheel . . . . . . . . . . . . . . . 123
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Heated Mirrors . . . . . . . . . . . . . . . . . . . 52
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 204
Heating . . . . . . . . . . . . . . . . . . . . 176, 180
High-Beam On Light . . . . . . . . . . . . 146
High-Speed Operation . . . . . . . . . . 303
Hill and Mountain Roads . . . . . . . . 194
Hill Start Assist (HSA) . . . . . . . . . . 219
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 76
HVAC . . . . . . . . . . . . . . . . . . . . . . 176, 180
I
Ignition Positions . . . . . . . . . . . . . . . 200
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 50
Indicator Pedestrian Ahead . . . . . . . . . . . . 144
Vehicle Ahead . . . . . . . . . . . . . . . . 144
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 97
Infotainment . . . . . . . . . . . . . . . . . . . . 175
Infotainment System . . . . . . . . . . . . 368
Instrument Cluster . . . . . . . . . . . . . . 132
Interior Rearview Mirrors . . . . . . . . . 53
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 324
K
Keyless EntryRemote (RKE) System . . . . . . . . . 30
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
L
Labeling, Tire Sidewall . . . . . . . . . . 296
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 171
Daytime Running (DRL) . . . . . . 169
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 171
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Index 389
SeatsHead Restraints . . . . . . . . . . . . . . . . 61
Heated and Ventilated Front . . . . 68
Heated, Rear . . . . . . . . . . . . . . . . . . . 72
Lumbar Adjustment, Front . . . . . . 64
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 65
Power Adjustment, Front . . . . . . . 63
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Reclining Seatbacks . . . . . . . . . . . . 64
Third Row Seat . . . . . . . . . . . . . . . . . 73
Securing Child
Restraints . . . . . . . . . . . . . . . . 111, 113
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 146
OnStar . . . . . . . . . . . . . . . . . . . . . . . 371
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 49
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 49
Service . . . . . . . . . . . . . . . . . . . . . . . . . 183 Accessories andModifications . . . . . . . . . . . . . . . . 265
Doing Your Own Work . . . . . . . . 265
Maintenance Records . . . . . . . . 351
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 339
Parts Identification Label . . . . . 352
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 364
Scheduling Appointments . . . . . 361 Service Electric Parking
Brake Light . . . . . . . . . . . . . . . . . . . . 142
Services Special Application . . . . . . . . . . . 346
Servicing the Airbag . . . . . . . . . . . . . 94
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 205
Out of Park . . . . . . . . . . . . . . . . . . . 206
Side Blind Zone Alert (SBZA) . . . 245
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 170
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 323
Special Application Services . . . . 346
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 353
Speedometer . . . . . . . . . . . . . . . . . . . 135
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 144
Start Assist, Hill . . . . . . . . . . . . . . . . . 219
Start Vehicle, Remote . . . . . . . . . . . 36
Starting the Engine . . . . . . . . . . . . . 202
Steering . . . . . . . . . . . . . . . . . . . . . . . . 187 Heated Wheel . . . . . . . . . . . . . . . . 123
Wheel Adjustment . . . . . . . . . . . . 123
Wheel Controls . . . . . . . . . . . . . . . 123
Storage Areas Cargo Management System . . .118 Storage Areas (cont'd)
Center Console . . . . . . . . . . . . . . . .118
Glove Box . . . . . . . . . . . . . . . . . . . . .117
Roof Rack System . . . . . . . . . . . . 120
Sunglasses . . . . . . . . . . . . . . . . . . . .118
Storage Compartments . . . . . . . . . 117
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 196
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 57
Sunglass Storage . . . . . . . . . . . . . . . 118
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 239
Infotainment . . . . . . . . . . . . . 175, 368
Roof Rack . . . . . . . . . . . . . . . . . . . . 120
Systems Driver Assistance . . . . . . . . . . . . . 234
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 135
Text Telephone (TTY) Users . . . . 358
Theft-Deterrent Systems . . . . . . . . . 50Immobilizer . . . . . . . . . . . . . . . . . . . . . 50
Third-Row Seats . . . . . . . . . . . . . . . . . 73
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
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390 Index
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295All-Season . . . . . . . . . . . . . . . . . . . . 296
Buying New Tires . . . . . . . . . . . . . 310
Chains . . . . . . . . . . . . . . . . . . . . . . . . 315
Changing . . . . . . . . . . . . . . . . . . . . . 317
Compact Spare . . . . . . . . . . . . . . . 323
Designations . . . . . . . . . . . . . . . . . 298
Different Size . . . . . . . . . . . . . . . . . 312
If a Tire Goes Flat . . . . . . . . . . . . 315
Inspection . . . . . . . . . . . . . . . . . . . . 308
Pressure . . . . . . . . . . . . . . . . . 302, 303
Pressure Light . . . . . . . . . . . . . . . . 145
Pressure Monitor Operation . . 304
Pressure Monitor System . . . . . 303
Rotation . . . . . . . . . . . . . . . . . . . . . . 309
Sidewall Labeling . . . . . . . . . . . . . 296
Terminology and Definitions . . 299
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 312
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 314
Wheel Replacement . . . . . . . . . . 314
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 310
Winter . . . . . . . . . . . . . . . . . . . . . . . . 296
Tow/Haul Mode . . . . . . . . . . . . . . . . . 216
Towing Driving Characteristics . . . . . . . . 253 Towing (cont'd)
Equipment . . . . . . . . . . . . . . . . . . . . 259
General Information . . . . . . . . . . 253
Recreational Vehicle . . . . . . . . . . 327
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 256
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 327
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . 145
Off Light . . . . . . . . . . . . . . . . . . . . . . 144
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 220
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 256
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 210
Fluid, Automatic . . . . . . . . . . . . . . 271
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . . 361
Trip Odometer . . . . . . . . . . . . . . . . . . 135
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 170
U
Uniform Tire Quality Grading . . . 312
Universal Remote System . . . . . . 162Operation . . . . . . . . . . . . . . . . . . . . . 165 Universal Remote System (cont'd)
Programming . . . . . . . . . . . . . . . . . 162
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 49
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 186
Identification Number (VIN) . . . 352
Load Limits . . . . . . . . . . . . . . . . . . . 196
Messages . . . . . . . . . . . . . . . . . . . . 153
Personalization . . . . . . . . . . . . . . . 154
Remote Start . . . . . . . . . . . . . . . . . . . 36
Security . . . . . . . . . . . . . . . . . . . . . . . . 49
Speed Messages . . . . . . . . . . . . . 154
Towing . . . . . . . . . . . . . . . . . . . . . . . . 327
Vehicle Ahead Indicator . . . . . . . . 144
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 302
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 367
Ventilation, Air . . . . . . . . . . . . . . . . . . 182
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
W
Warning Brake System Light . . . . . . . . . . . 142
Caution and Danger . . . . . . . . . . . . . 2