2018 BUICK ENCLAVE infotainment system

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
186 Driving and Operating
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the Infotainment section
and the infotainment manual for
more information on using that
system, including pairing and using
a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts075.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
. Allow enough following distance
between you and the driver in
front of you. .
Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
. Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops while the
vehicle is being driven, brake
normally but do not pump the
brakes. Doing so could make the
pedal harder to push down. If the
engine stops, there will be some
power brake assist but it will be
used when the brake is applied.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
Driving and Operating 205
Warning (Continued)
condition, or using a
damaged heater or
extension cord, could make
it overheat and cause a fire,
property damage, electric
shock, and injury.
. Do not operate the vehicle
with the heater cord
permanently attached to the
vehicle. Possible heater
cord and thermostat
damage could occur.
. While in use, do not let the
heater cord touch vehicle
parts or sharp edges. Never
close the hood on the
heater cord.
. Before starting the vehicle,
unplug the cord, reattach
the cover to the plug, and
securely fasten the cord.
Keep the cord away from
any moving parts. 4. Before starting the engine, be
sure to unplug and store the
cord as it was before to keep it
away from moving engine
parts. If you do not, it could be
damaged.
The length of time the heater should
remain plugged in depends on
several factors. Ask a dealer in the
area where you will be parking the
vehicle for the best advice on this.
Retained Accessory
Power (RAP)
Some vehicle accessories may be
used after the ignition is turned off.
The power windows and sunroof,
if equipped, will continue to work for
up to 10 minutes or until any door is
opened.
The infotainment system will
continue to work for 10 minutes,
until the driver door is opened,
or until the ignition is turned on or
placed in ACC/ACCESSORY.
Shifting Into Park
To shift into P (Park): 1. Hold the brake pedal down and set the parking brake. See
Electric Parking Brake 0218.
2. Press the button on top of the shift lever to shift into P (Park).
See Automatic Transmission
0 210.
3. The P indicator on the shift lever will turn red when the
vehicle is in P (Park).
Leaving the Vehicle with the
Engine Running
{Warning
It can be dangerous to leave the
vehicle with the engine running.
It could overheat and catch fire.
It is dangerous to get out of the
vehicle if the vehicle is not in
P (Park) with the parking brake
set. The vehicle can roll.
(Continued)

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
Driving and Operating 235
Warning (Continued)
.Detect children,
pedestrians, bicyclists,
or animals.
. Detect vehicles or objects
outside the area monitored
by the system.
. Work at all driving speeds.
. Warn you or provide you
with enough time to avoid a
crash.
. Work under poor visibility or
bad weather conditions.
. Work if the detection sensor
is not cleaned or is covered
by ice, snow, mud, or dirt.
. Work if the detection sensor
is covered up, such as with
a sticker, magnet, or metal
plate.
. Work if the area surrounding
the detection sensor is
damaged or not properly
repaired.
(Continued)
Warning (Continued)
Complete attention is always
required while driving, and you
should be ready to take action
and apply the brakes and/or steer
the vehicle to avoid crashes.
Audible or Safety Alert Seat
Some driver assistance features
alert the driver of obstacles by
beeping. To change the volume of
the warning chime, see “Comfort
and Convenience” underVehicle
Personalization 0154.
If equipped with the Safety Alert
Seat, the driver seat cushion may
provide a vibrating pulse alert
instead of beeping. To change this,
see “Collision/Detection Systems”
under Vehicle Personalization
0 154.
Assistance Systems for
Parking or Backing
If equipped, the Rear Vision Camera
(RVC), Rear Parking Assist (RPA),
Front Parking Assist (FPA),
Surround Vision, Front Vision
Camera, and Rear Cross Traffic
Alert (RCTA) may help the driver
park or avoid objects. Always check
around the vehicle when parking or
backing.
Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press any
button on the infotainment display,
shift into P (Park), or reach a vehicle
speed of approximately 12 km/h
(8 mph). Select Front or Rear
Camera to view the front or rear
camera views. Select Guidance

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
Driving and Operating 237
1. Views Displayed by theSurround Vision Cameras
2. Area Not Shown
Front Vision Camera
If equipped, a view of the area in
front of the vehicle displays. The
view displays after shifting from R (Reverse) to a forward gear, or by
touching CAMERA in the
infotainment display, and when the
vehicle is moving forward slower
than 8 km/h (5 mph). If equipped,
the Front Vision Camera also
displays when the Parking Assist
system detects an object within
30 cm (12 in).
{Warning
The camera(s) do not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object outside of the
cameras’
field of view, below the
bumper, or under the vehicle.
Shown distances may be different
from actual distances. Do not
drive or park the vehicle using
only these camera(s). Always
check behind and around the
vehicle before driving. Failure to
use proper care may result in
injury, death, or vehicle damage. Parking Assist
With RPA, and if equipped with FPA,
as the vehicle moves at speeds of
less than 8 km/h (5 mph) the
sensors on the bumpers may detect
objects up to 2.5 m (8 ft) behind the
vehicle and 1.2 m (4 ft) in front of the
vehicle within a zone 25 cm (10 in)
high off the ground and below
bumper level. These detection
distances may be shorter during
warmer or humid weather. Blocked
sensors will not detect objects and
can also cause false detections.
Keep the sensors clean of mud, dirt,
snow, ice, and slush; and clean
sensors after a car wash in freezing
temperatures.
{Warning
The Parking Assist system does
not detect children, pedestrians,
bicyclists, animals, or objects
located below the bumper or that
are too close or too far from the
vehicle. It is not available at
(Continued)

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
238 Driving and Operating
Warning (Continued)
speeds greater than 8 km/h
(5 mph). To prevent injury, death,
or vehicle damage, even with
Parking Assist, always check the
area around the vehicle and
check all mirrors before moving
forward or backing.
The instrument cluster may have a
parking assist display with bars that
show“distance to object” and object
location information for the Parking
Assist system. As the object gets
closer, more bars light up and the
bars change color from yellow to
amber to red. When an object is first detected in
the rear, one beep will be heard
from the rear, or both sides of the
Safety Alert Seat will pulse two
times. When an object is very close
(<0.6 m (2 ft) in the vehicle rear,
or <0.3 m (1 ft) in the vehicle front),
five beeps will sound from the front
or rear depending on object
location, or both sides of the Safety
Alert Seat will pulse five times.
Beeps for FPA are higher pitched
than for RPA.
Rear Cross Traffic Alert (RCTA)
If equipped, when the vehicle is
shifted into R (Reverse), RCTA
displays a red warning triangle with
a left or right pointing arrow on the
infotainment display to warn of
traffic coming from the left or right.
This system detects objects coming
from up to 20 m (65 ft) from the left
or right side of the vehicle. When an
object is detected, either three
beeps sound from the left or right,
or three Safety Alert Seat pulses
occur on the left or right side,
depending on the direction of the
detected vehicle.Use caution while backing up when
towing a trailer, as the RCTA
detection zones that extend out
from the back of the vehicle do not
move further back when a trailer is
towed.
Turning the Features On or Off
PressXon the center stack to
turn on or off the Front and Rear
Parking Assist and the Rear Cross
Traffic Alert (RCTA). The indicator
light in the button comes on when
the features are on and turns off
when the features have been
disabled.
Turn off parking assist and RCTA
when towing a trailer.
To turn off the RPA symbols or
guidance lines (on some models)
see “Rear Camera” underVehicle
Personalization 0154.
RCTA can be turned off through
“Collision/Detection Systems” under
Vehicle Personalization 0154

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
Customer Information 355
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 355
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 357
Customer Assistance for Text Telephone (TTY) Users . . . . . 358
Online Owner Center . . . . . . . . . 358
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 359
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 359
Scheduling Service Appointments . . . . . . . . . . . . . . . 361
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 361
Collision Damage Repair . . . . . 362
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 364
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 365
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 365
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 366
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 366
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 367
Event Data Recorders . . . . . . . . 367
OnStar . . . . . . . . . . . . . . . . . . . . . . . 368
Infotainment System . . . . . . . . . . 368
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
368 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 375.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Buick Enclave Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10999311) - 2018 - crc - 11/20/17
370 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.