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OnStar 371
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
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372 OnStar
2. Say“Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myBuick mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
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OnStar 373
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
For myBuick mobile app information
and compatibility, see
www.my.buick.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
www.onstar.com for details and
system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
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OnStar 375
OnStar Additional
Information
OnStar Smart Driver
OnStar Smart Driver provides
information about driving behavior to
help maximize overall vehicle
performance, reduce wear and tear,
and enhance fuel efficiency. An
Insurance Discounts Eligibility
feature is also offered within OnStar
Smart Driver. See www.onstar.com
for details regarding vehicle
eligibility and system limitations.
OnStar, General Motors, and their
affiliates are not insurance
providers. Obtain insurance only
from licensed insurance providers.
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days. .
After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Advanced Vehicle Diagnostics,
Remote Services, Roadside
Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
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376 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 365.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
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OnStar 377
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0261. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
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Index 389
SeatsHead Restraints . . . . . . . . . . . . . . . . 61
Heated and Ventilated Front . . . . 68
Heated, Rear . . . . . . . . . . . . . . . . . . . 72
Lumbar Adjustment, Front . . . . . . 64
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 65
Power Adjustment, Front . . . . . . . 63
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Reclining Seatbacks . . . . . . . . . . . . 64
Third Row Seat . . . . . . . . . . . . . . . . . 73
Securing Child
Restraints . . . . . . . . . . . . . . . . 111, 113
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 146
OnStar . . . . . . . . . . . . . . . . . . . . . . . 371
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 49
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 49
Service . . . . . . . . . . . . . . . . . . . . . . . . . 183 Accessories andModifications . . . . . . . . . . . . . . . . 265
Doing Your Own Work . . . . . . . . 265
Maintenance Records . . . . . . . . 351
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 339
Parts Identification Label . . . . . 352
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 364
Scheduling Appointments . . . . . 361 Service Electric Parking
Brake Light . . . . . . . . . . . . . . . . . . . . 142
Services Special Application . . . . . . . . . . . 346
Servicing the Airbag . . . . . . . . . . . . . 94
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 205
Out of Park . . . . . . . . . . . . . . . . . . . 206
Side Blind Zone Alert (SBZA) . . . 245
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 170
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 323
Special Application Services . . . . 346
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 353
Speedometer . . . . . . . . . . . . . . . . . . . 135
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 144
Start Assist, Hill . . . . . . . . . . . . . . . . . 219
Start Vehicle, Remote . . . . . . . . . . . 36
Starting the Engine . . . . . . . . . . . . . 202
Steering . . . . . . . . . . . . . . . . . . . . . . . . 187 Heated Wheel . . . . . . . . . . . . . . . . 123
Wheel Adjustment . . . . . . . . . . . . 123
Wheel Controls . . . . . . . . . . . . . . . 123
Storage Areas Cargo Management System . . .118 Storage Areas (cont'd)
Center Console . . . . . . . . . . . . . . . .118
Glove Box . . . . . . . . . . . . . . . . . . . . .117
Roof Rack System . . . . . . . . . . . . 120
Sunglasses . . . . . . . . . . . . . . . . . . . .118
Storage Compartments . . . . . . . . . 117
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 196
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 57
Sunglass Storage . . . . . . . . . . . . . . . 118
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 239
Infotainment . . . . . . . . . . . . . 175, 368
Roof Rack . . . . . . . . . . . . . . . . . . . . 120
Systems Driver Assistance . . . . . . . . . . . . . 234
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 135
Text Telephone (TTY) Users . . . . 358
Theft-Deterrent Systems . . . . . . . . . 50Immobilizer . . . . . . . . . . . . . . . . . . . . . 50
Third-Row Seats . . . . . . . . . . . . . . . . . 73
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
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390 Index
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295All-Season . . . . . . . . . . . . . . . . . . . . 296
Buying New Tires . . . . . . . . . . . . . 310
Chains . . . . . . . . . . . . . . . . . . . . . . . . 315
Changing . . . . . . . . . . . . . . . . . . . . . 317
Compact Spare . . . . . . . . . . . . . . . 323
Designations . . . . . . . . . . . . . . . . . 298
Different Size . . . . . . . . . . . . . . . . . 312
If a Tire Goes Flat . . . . . . . . . . . . 315
Inspection . . . . . . . . . . . . . . . . . . . . 308
Pressure . . . . . . . . . . . . . . . . . 302, 303
Pressure Light . . . . . . . . . . . . . . . . 145
Pressure Monitor Operation . . 304
Pressure Monitor System . . . . . 303
Rotation . . . . . . . . . . . . . . . . . . . . . . 309
Sidewall Labeling . . . . . . . . . . . . . 296
Terminology and Definitions . . 299
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 312
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 314
Wheel Replacement . . . . . . . . . . 314
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 310
Winter . . . . . . . . . . . . . . . . . . . . . . . . 296
Tow/Haul Mode . . . . . . . . . . . . . . . . . 216
Towing Driving Characteristics . . . . . . . . 253 Towing (cont'd)
Equipment . . . . . . . . . . . . . . . . . . . . 259
General Information . . . . . . . . . . 253
Recreational Vehicle . . . . . . . . . . 327
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 256
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 327
Traction Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . 145
Off Light . . . . . . . . . . . . . . . . . . . . . . 144
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 220
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 256
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 210
Fluid, Automatic . . . . . . . . . . . . . . 271
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . . 361
Trip Odometer . . . . . . . . . . . . . . . . . . 135
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 170
U
Uniform Tire Quality Grading . . . 312
Universal Remote System . . . . . . 162Operation . . . . . . . . . . . . . . . . . . . . . 165 Universal Remote System (cont'd)
Programming . . . . . . . . . . . . . . . . . 162
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 49
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 186
Identification Number (VIN) . . . 352
Load Limits . . . . . . . . . . . . . . . . . . . 196
Messages . . . . . . . . . . . . . . . . . . . . 153
Personalization . . . . . . . . . . . . . . . 154
Remote Start . . . . . . . . . . . . . . . . . . . 36
Security . . . . . . . . . . . . . . . . . . . . . . . . 49
Speed Messages . . . . . . . . . . . . . 154
Towing . . . . . . . . . . . . . . . . . . . . . . . . 327
Vehicle Ahead Indicator . . . . . . . . 144
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 302
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 367
Ventilation, Air . . . . . . . . . . . . . . . . . . 182
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
W
Warning Brake System Light . . . . . . . . . . . 142
Caution and Danger . . . . . . . . . . . . . 2