Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
Vehicle Care 247Cleaning the windshield with water
during the first three to six months
of ownership will reduce tendency
to fog.
Speaker Covers Vacuum around a speaker cover
gently, so that the speaker will not
be damaged. Clean spots with water
and mild soap.
Coated Moldings Coated moldings should be cleaned.
.
When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
.
When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede Start by vacuuming the surface
using a soft brush attachment. If a
rotating vacuum brush attachment is
being used, only use it on the floor
carpet. Before cleaning, gently
remove as much of the soil as
possible: .
Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
.
For solid soils, remove as much
as possible prior to vacuuming.
To clean:
1. Saturate a clean, lint-free
colorfast cloth with water.
Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.
2. Remove excess moisture by
gently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the
soil and gently rub toward the
center. Fold the cleaning cloth
to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the
soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth. 5. If the soil is not completely
removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
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266 Customer Information
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 266
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 268
Customer Assistance for Text
Telephone (TTY) Users . . . . . 269
Online Owner Center . . . . . . . . . 269
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 270
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 270
Scheduling Service
Appointments . . . . . . . . . . . . . . . 272
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 272
Collision Damage Repair . . . . . 273
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 275
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 276 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 276
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 277
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 277
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 278
Event Data Recorders . . . . . . . . 278
OnStar . . . . . . . . . . . . . . . . . . . . . . . 279
Infotainment System . . . . . . . . . . 279 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
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Customer Information 269All Overseas Locations Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place. Membership Benefits
E : Download owner ’ s manuals
and view vehicle-specific how-to
videos.
G : View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I : View and print dealer-recorded
service records and self-recorded
service records.
D : Select a dealer and view
locations, maps, phone numbers,
and hours.
r : Track your vehicle ’ s warranty
information.
J : View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 263 .
H : View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F : Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca Visit the Buick Owner Centre:
.
Chat live with online help
representatives.
.
Use the Vehicle Tools section.
.
Access third party enthusiast
sites and social media networks.
.
Locate owner resources such as
lease-end, financing, and
warranty information.
.
Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
.
Download the owner ’ s manual
for your vehicle, quickly and
easily.
.
Find the Buick-recommended
maintenance services for your
vehicle.
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276 Customer Information RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds. Radio Frequency
Statement This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment. Reporting Safety
Defects Reporting Safety Defects
to the United States
Government If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
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278 Customer Information
Vehicle Data
Recording and
Privacy The vehicle has a number of
computers that record information
about the vehicle ’ s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings. Event Data Recorders This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle ’ s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;
.
Whether or not the driver and
passenger safety belts were
buckled/fastened;
.
How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
.
How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
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OnStar 287services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar — such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming — may prevent service.
See Radio Frequency Statement
0 276 .
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Q to help:
.
Locate a gas station with an
attendant to pump gas.
.
Find a hotel, restaurant, etc.,
that meets accessibility needs.
.
Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Q or
calling 1-888-4ONSTAR.
Warranty OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages The vehicle can be programmed to
respond in multiple languages.
Press
Q and ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
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288 OnStar Global Positioning
System (GPS) .
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
.
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Q to try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0 172 . Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
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Index 295Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 281
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 183
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 102
Compartment Overview . . . . . . . 178
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 100
Cooling System . . . . . . . . . . . . . . . 183
Drive Belt Routing . . . . . . . . . . . . 265
Exhaust . . . . . . . . . . . . . . . . . . . . . . 150
Oil Life System . . . . . . . . . . . . . . . 181
Oil Pressure Light . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . 187
Power Messages . . . . . . . . . . . . . .113
Running While Parked . . . . . . . . 151
Starting . . . . . . . . . . . . . . . . . . . . . . . 147
Entry Lighting . . . . . . . . . . . . . . . . . . . 125
Event Data Recorders . . . . . . . . . . 278
Exit Lighting . . . . . . . . . . . . . . . . . . . . 125
Extender, Seat Belt . . . . . . . . . . . . . . 58
Exterior Lamp Controls . . . . . . . . . 120
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 126 F Filter,
Engine Air Cleaner . . . . . . . . . . . 183
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 121
Flashers, Hazard Warning . . . . . . 123
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 227
Changing . . . . . . . . . . . . . . . . . . . . . 229
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 249
Fluid
Automatic Transmission . . . . . . 182
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 190
Washer . . . . . . . . . . . . . . . . . . . . . . . 188
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 196
Folding Mirrors . . . . . . . . . . . . . . . . . . 34
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 164
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 276
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Front Seats
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 50
Front Turn Signal Lamps . . . . . . . 197
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Additives . . . . . . . . . . . . . . . . . . . . . 169
Economy Driving . . . . . . . . . . . . . . . 20 Fuel (cont'd)
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 171
Filling the Tank . . . . . . . . . . . . . . . 169
Foreign Countries . . . . . . . . . . . . 169
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . 108
Requirements, California . . . . . 168
Fuses
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 202
Fuses and Circuit Breakers . . . 202
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 205
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 207
G Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 193
Gauges
Engine Coolant
Temperature . . . . . . . . . . . . . . . . 100
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 99
Speedometer . . . . . . . . . . . . . . . . . . . 99
Tachometer . . . . . . . . . . . . . . . . . . . . . 99
Trip Odometer . . . . . . . . . . . . . . . . . . 99