2018 BUICK CASCADA ESP

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
234 Vehicle Care
5. Insert the strap through the
wheel, as shown.
6. Attach the hook to the right
rear cargo tie-down.
7. Tighten the strap and secure it
using the buckle.
8. Replace the load floor.
The compact spare is for temporary
use only. Replace the compact
spare tire with a full-size tire as
soon as possible. Storing the Compact Spare Tire
and Tools
Reverse the instructions for
removing the spare tire and tools to
store the compact spare tire.
Compact Spare Tire
{ WarningDriving with more than one
compact spare tire at a time could
result in loss of braking and
handling. This could lead to a
crash and you or others could be
injured. Use only one compact
spare tire at a time.
If this vehicle has a compact spare
tire, it was fully inflated when new;
however, it can lose air over time.
Check the inflation pressure
regularly. It should be 420 kPa
(60 psi).
Stop as soon as possible and check
that the spare tire is correctly
inflated after being installed on the
vehicle. The compact spare tire is designed for temporary use only.
The vehicle will perform differently
with the spare tire installed and it is
recommended that the vehicle
speed be limited to 80 km/h
(50 mph). To conserve the tread of
the spare tire, have the standard tire
repaired or replaced as soon as
convenient and return the spare tire
to the storage area.
When using a compact spare tire,
the AWD (if equipped), ABS, and
Traction Control systems may
engage until the spare tire is
recognized by the vehicle,
especially on slippery roads. Adjust
driving to reduce possible
wheel slip.
Caution
When the compact spare is
installed, do not take the vehicle
through an automatic car wash
with guide rails. The compact
spare can get caught on the rails
which can damage the tire, wheel,
and other parts of the vehicle.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
248 Vehicle Care use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
CautionDo not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution. CautionSoaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions. CautionUse of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Cargo Cover and
Convenience Net Wash with warm water and mild
detergent. Do not use chlorine
bleach. Rinse with cold water, and
then dry completely.
Care of Seat Belts
Keep belts clean and dry.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
250 Service and Maintenance
Service and
Maintenance General Information General Information . . . . . . . . . . 250
Maintenance Schedule Maintenance Schedule . . . . . . . 252
Special Application Services Special Application
Services . . . . . . . . . . . . . . . . . . . . 257
Additional Maintenance
and Care Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . 257
Recommended Fluids,
Lubricants, and Parts Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 260
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . . . 261
Maintenance Records
Maintenance Records . . . . . . . . 262 General Information Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
CautionDamage caused by improper
maintenance can lead to costly
repairs and may not be covered
by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
Do not have chemical flushes that
are not approved by GM
performed on the vehicle. The
use of flushes, solvents, cleaners,
or lubricants that are not
approved by GM could damage
the vehicle, requiring expensive
repairs that are not covered by
the vehicle warranty.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
Service and Maintenance 251The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.
Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 141 .
.
Are driven on reasonable road
surfaces within legal driving
limits. .
Use the recommended fuel. See
Fuel 0 167 .
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
.
Mainly driven in heavy city traffic
in hot weather
.
Mainly driven in hilly or
mountainous terrain
.
Frequently towing a trailer
.
Used for high speed or
competitive driving
.
Used for taxi, police, or delivery
service Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{ WarningPerforming maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work 0 175 .

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
266 Customer Information
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 266
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 268
Customer Assistance for Text
Telephone (TTY) Users . . . . . 269
Online Owner Center . . . . . . . . . 269
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 270
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 270
Scheduling Service
Appointments . . . . . . . . . . . . . . . 272
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 272
Collision Damage Repair . . . . . 273
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 275
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 276 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 276
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 277
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 277
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 278
Event Data Recorders . . . . . . . . 278
OnStar . . . . . . . . . . . . . . . . . . . . . . . 279
Infotainment System . . . . . . . . . . 279 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
Customer Information 271.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
.
Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.
Battery Jump Start: Service to
jump start a dead battery. .
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance .
Impound towing caused by
violation of any laws.
.
Legal fines.
.
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered. Services Specific to
Canadian-Purchased Vehicles .
Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
.
Lock-Out Service: Vehicle
registration is required.
.
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
.
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
272 Customer Information after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions. If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “ Limited Warranty and
Owner Assistance Information ” furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs

Buick Cascada Owner Manual (GMNA-Localizing-U.S-11373983) - 2018 -
CRC - 7/10/17
Customer Information 273and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental. Additional Program
Information All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions. Collision Parts Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.