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Audi connect e-tron services
Introduction
Applies to: vehicles with Audi connect e-tron services
With Audi connect e-tron services l), you can ac
cess various information or control individual
functions remotely using mob ile dev ices (such as
a smartphone) or a web portal.
- Trip
data¢ page 199.
- Doors and lights ¢page 199.
-Vehicle status report ¢ page 200.
- Car
Finder ¢ page 200.
- Charging
¢ page 200.
- Climate
control¢ page 200 .
A WARNING
Also read and follow the instructions regard
ing traffic safety
¢ page 154.
Setup
Applies to: vehicles with Audi connect e-tron services
To use Audi connect e-tron services 1), please
note the following:
Requirements
-An authorized Audi dealer must complete a
one-time activation of Audi connect e-tron serv
i ces for your veh icle before you can reg ister on
line .
- Then register at etron.audiusa .com . You can
use and manage the Audi connect e-tron serv
ices there .
- If you require assistance w ith your Aud i connect
e-tron services, please contact an authorized
Audi dealer or authorized Audi Service Facility.
- Your mobile devices must be compatible .
1> The mob ile network service is offered by a serv ice provid
e r. Yo u can obtain more informa tion abou t your mobile
network provider at an au th or ized Aud i dealer. Connected
dev ices are not always 4G-compatible. Th e ava ilability o f a
high -speed network may be red uced dur ing pea k usage or
b y your location, the reception, and other factors . Ne t
wo rk coverage ca nnot be guaranteed everywhere. Fo r
mo re info rmation on mobile cove rage, see the Audi con
n ect overv iew from your mobile network provider.
Audi connect e-tron services
Trip data
Applies to: vehicles with Audi connect e-tron services
The Driver Information System collects data un
der certain conditions and sends it to a server.
When data is stored, you can access values such
as these using the service:
- driving durat ion,
- average speed driven,
- distance driven,
- average electric consumption.
Doors and lights
Applies to: vehicles with Audi connect e-tron services
You can access and disp lay the current status of
the following vehicle data on your mobile devices
without having to be inside the vehicle.
- If the vehicle doors and lids are open/closed,
- Parking lights are on/off.
For additional information on opening and clos
i ng the doors or for the vehicle lighting, refer to
¢ page 31, Opening and closing or to ¢ page 49,
Exterior lighting.
(D Tips
-If the high-voltage battery is not charged,
the amount of access requests is limited to
15 after switching off the ignition. This
helps conserve the 12 vo lt vehicle battery.
You cannot contro l functions or access in
formation if the charge leve l of the 12 volt
vehicle battery is too low.
- If at least two minutes have passed after
the last time the ignition was switched off,
you can reset the access counter back to "O" as needed after switch ing the ignit ion on/
off again.
199
Audi conn ect e-tron ser vic es
Vehicle status report
Applies to: vehicles with Audi connect e-tron services
You can access various vehicle statuses using the
services, such as:
- high-voltage battery charge level ,
- electric range,
- mileage,
- next inspection.
F or additional information, s ee
¢ page 95, Power
meter overview
and ¢ page 97, Range display.
A WARNING
Do not ignore messages and warning or indi
cator lights that turn on in the vehicle be
cause of the information in the status report.
Th is could lead to break downs in on the road,
accidents and se rious injuries.
Car Finder
Applies to: vehicles with Audi connect e-tron services
The vehicle collects data under certain conditions
and sends it to a server .
When data is stored, you can access values such
as these us ing the service:
- Vehicle location disp lay,
- Display of one's own location,
- Ro ute to your veh icle.
If your mobile device also has a nav igation func
tion, you can navigate to your last know n parking
locat ion.
@ Tips
- The new parking location cannot be deter
mined with this service if the vehicle is
moved after shutt ing the veh icle
off and
wi thout sw itching the ign ition on and
off
again, for example when be ing towed o r if
the vehicle is stolen .
- If the vehicle is moved an d shut
off again
us ing the second key, for example, the new
parking location is t ransmitted to the server
after switching the ignition off .
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Charging
Applies to: vehicles with Audi connect e-tron services
You can control and access the hig h-voltage bat
tery c harging proc ess r emotely using these serv
i ces. You have the following options:
- check the battery charge leve l,
- star t/end t he cha rging process,
- prog ram the charging t imer with/w itho ut cl i-
mate cont rol,
- deactivate/activate the cha rg in g timer .
Fo r addi tional information,
see ¢ page 106,
Charging the battery with the Audi e-tron charg
ing system .
A WARNING
Only perform charging f unctions on the high
voltage battery if the vehicle is shut
off co r
rect ly, is connected to a suitable socket and if
the ign ition is swi tched off.
Temperature control
Applies to: vehicles with Audi connect e-tron services
You can contro l the climate control in your vehi
cle remotely using these services:
- start/end climate control ,
- program the timer,
- deactivate/activate the timer.
For addi tional informa tion, see
¢ page 116, Cli
mate control .
A WARNING
Only perform the climate control functions if
your vehicle was shut
off correct ly and the ig
n ition is switched off.
Navigation
-Import map updates from the SO card* to your
MMI. You can find additional information on
li ne at www.audiusa.com/myaudi.
-Map update at an authorized Audi dealer or au
thorized Audi Service Facility. This can result in
additional costs.
Online map update
Applies to: vehicles with a navigation system and Audi con
nect (Infotainment)
Using the online map update, you can update
the map material in your navigation system di
rectly from your vehicle.
Fig. 192 Exa mple: disp lay of a new onl ine map update
Fig. 193 Example : select ion of a country package
Requirement:
The requirements for Audi connect Infotainment
services must be met
r=> page 190.
You must have a myAudi account and have as
signed your vehicle to it.
Using your vehicle position, the MMI identifies
regions which you are frequently in. Based on
this, the MMI suggests update packages for
these regions, if they are avai lable .
• Select @Start download c> fig. 192 if the mes
sage for a new map update appears in the Info
tainment system display.
Or :
214
.. Select !MENUI button> Settings> left control
button >
System maintenance > System up
date > Online update.
A selec tion with the available update packages
appears in the Infotainment system display
¢fig. 193.
Selecting the online map update
-Sele ct an update package from the list(~) @
r=>fig. 193.
-Confirm your select ion w ith the ! BACK I button
and go back to the select ion.
-The number and amount of data for the se lect
ed update package are now displayed in the In
fotainment system.
Starting the download
-Select and confirm Start download .
-Confirm the security prompt by selecting Start
download
again.
The update packages begin to download and the
status of the down load progress is shown in the
Infotainment system display.
Installation of online map updates
The downloaded map material installs after you
stop your vehicle. The new update packages in
stall on ly after you switch
off the ign ition. After
restarting the MMI, the Infotainment system dis
play indicates if the updates installed successful
ly.
-Confirm the successful update with OK.
The new map material can now be used for navi
gation.
{i) Tips
-Th e amount of available on line map up
dates in the vehicle is limited. To update
more regions, use the map update via SD
card at www.audiusa.com/myaudi .
-Always read the chapter c> page 196, Audi
connect (Infotainment) general informa
tion.
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The media is started and operated through the
mobile device or the
MMI, depending on the de
vice being used.
(D Tips
-Check for any connection requests on your
Bluetooth device.
-Multiple Bluetooth audio players can be
connected to the
MMI, but only one mobile
device can be active.
-Bluetooth protocols AVRCP (1.0/1.3/1.4)
and A2DP are supported.
-Note the volume setting on your Bluetooth
device. Audi recommends setting your mo
bile device to the maximum volume when
using it as a Bluetooth audio player.
-The supported media functions (such as
shuffle) depend on the Bluetooth device be
ing used.
-For more information on the supported de
vices, visit www.audiusa.com/bluetooth or
contact an authorized Audi dealer or author ized Audi Service Facility.
Wi-Fi audio player
Appl ies to: ve hicles with Wi-F i audio playe r
Using the Wi -Fi audio player media source on the
MMI, you can connect and operate your Wi-Fi-ca
pable media player (such as a smartphone) to
wirelessly play music from your media player
li
brary. The media player is connected through the
vehicle's Wi-Fi hotspot. A UPnP Server opp or an
integrated UPnPIDLNA server on your media
player is required to access your media player
li
brary.
Requirement: the Wi-Fi function on your media
player must be switched on. The
Audi MMI con
nect
app or a UPnP server app must be installed
on your media player .
Or: you must be using a
media player with an integrated UPnP/DLNA
server.
-Connecting a media player: press the I MEDIA !
button. Press the left control button until the
sources overview
c::;, page 232 is displayed. Se
lect and confirm
Wi-Fi audio player 0
c::;,page 232, fig . 209 .
Media
-If necessary, select and confirm Wi-Fi turned
off> Turn on Wi-Fi
to activate Wi-Fi in the
MMI. Select
Wi-Fi settings, if necessary. Select
the same settings on the wireless media player
that are used for the Wi-Fi hotspot.
-Starting the Wi-Fi audio player: start the Audi
MMI connect
app or a UPnP server app, or set
media permissions on your media player.
Operating the media player: the media player is
operated through the MMI.
-Press the left control button repeatedly until
the
Folders menu item appears. Select and con
firm
Folders.
-Playing music from the media player: select
and confirm
Media center .
Web radio:
see c::;, page 228 .
A WARNING
-
-As the driver, do not allow usage of the Wi
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
-It is only safe to use tablets, laptops, mo
bile devices and other similar devices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries. Store these types of devices
securely while driving.
-Do not use any wireless devices on the front
seats within range of the airbags while driv
ing. Also read and follow the warnings in
c::;, page 2 73, Front airbags.
@ Note
Always follow the information found in ¢@ in
Wi-Fi hotspot on page 195.
(D Tips
-Always read the chapter c::;, page 196, Audi
connect (Infotainment) general informa
tion.
-Please note that a Wi-Fi connection does
not automatically make it possible to use
the Internet. For additional information,
see
c::;, page 190.
227
Media
- To avoid interruptions during playback, de
activate the power saving function on the
media player or connect it to a charger.
- The loading times for the audio data depend
on the media player used and the number of
files that it contains.
- A maximum of 2,000 entries per directory
are displayed in the MMI.
- Songs downloaded for offline use using mu
sic streaming services are stored on your mobile device (such as a smartphone) and
may be DRM protected. The Wi-Fi audio
player will not play ORM protected files.
- Contact an authorized Audi dealer or au thorized Audi Service Facility for additional
information on the Wi-Fi audio player .
Online media and
Internet radio
A pp lies to veh icles with A udi co nnect (Infotainment)
You con playback and operate various online me
dia services and Internet radio using the MMI.
Fig. 205 Online media
.,. Press the I MEDIAi button. Press the left control
button until the sources
overview ¢ fig. 205 is
displayed.
A ppl ies to: using o nline me dia an d Internet radi o
Requirement:
- The
Audi MMI connect app must be installed
and open on your mobile device.
- You must be logged into your myAudi account
in the
Audi MMI connect app and you must
have selected your veh icle.
- The Wi-Fi function on the mobile device and on
the MMI must be switched on.
- If necessary, check in the connection manager
¢
page 244 if the mobile device you connected
is selected under the
MMI connect app (~).
228
-The MMI must be connected to the network.
- The symbol for the
Online media source @
¢ fig. 205 is shown in the MMI.
Applies to: usin g on line media
Additional requirement:
- A supported online media service must be avail
able in your country.
- You must have an account with a supported on
line media service.
- Depending on the online media service, you
must install and open an app on your mobile
device.
Starting Online media
-Press the IM EDIA I button . Press the left control
button until the sources
overview ¢ page 232
is displayed .
- Select and confirm an online media service.
Start ing Internet radio
-Press the IM EDIA I button . Press the left control
button until the sources
overv iew ¢ page 232
is displayed .
- Select and confirm
Internet radio. The Internet
radio browser or the last station that was play
ing is shown .
-Selecting the station : if necessary, select and
confirm a category in the Internet radio
Brows
er>
a station.
Online media and Internet radio: additional op
tions
- Press the right control button.
The following options may be available , depend
i ng on the information shown (such as the sta
tion/t rack that is currently playing):
-Sound settings: see ¢ page 247 .
-Wi-Fi settings: see ¢ page 195, Wi -Fi hotspot.
- Connection manager: see ¢ page 244.
-Add itional options may be available, depending
on the active online media service or Internet
radio .
,&. WARNING
-It is on ly safe to use tablets, laptops, mo
bile devices and other similar devices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
-
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the inside of the vehicle in a crash and cause
serious injur ies. Store these types of devices
securely whi le driving.
- Do not use any w ireless devices on the front
seats w ith in range of the a irbags while driv
ing. Also read and follow the warnings in
¢ page 2 73 , Front airbags .
CD Note
-Always fo llow the information found in i::> @
in Wi-Fi hotspot on page 195 .
- Please note that there genera lly are addi
tiona l costs when using an online media
se rvice account, especially when it is used
i nternationally .
(D Tips
-Depending on the Internet connection and
network traffic, a connection loss can occur
duri ng p layback of on line media serv ices .
-Online media and Internet radio usage de
pends on the serv ice availab ility of the third
party provider .
- Audi AG simply makes the access to online
media services possible through the MMI
and does not take any respons ibility for the
contents of the online med ia services .
- Always read the chapter
¢ page 196, Audi
connect (Infotainment) general informa
tion .
- Dependi ng on the mobile device used, the re
may be interruptions during media playback
and whe n using the
Audi MMI connect app.
To avoid i nterruptions when usi ng a mob ile
device , do no t lock the s cree n on you r mo
bile device and keep the
Audi MMI connect
app in the foreground .
- Cont act an a uthorized Audi dea ler or au
thorized Audi Service Facili ty for additional
i nformat ion about online media .
Media
Multimedia connections
USB adapter for Audi music interface
You can connect your mobile devices (such as a
smartphone or MP3 player) to the Audi music in
terface and charge them using a special USB
adapter .
Fig. 206 Audi Genuine Acces sorie s: USB a dap ter
You can purchase the USB adapter ¢ fig. 206
from an author ized Audi deale r or at spec ialty
stores:
© USB adapter for devices with a micro USB con
nect ion
@ USB adapte r for devices with an Apple Light
ning conne ct ion
@ US B adapte r for devices wi th USB type C con
ne ct io n
@ USB adapter for devices with an Apple Dock
connector
You can connect your mob ile dev ices through the
Audi music interface to the MMI us ing the USB
adapter and cha rge the battery at the same t ime .
App lies to : vehicles wit h Audi music interface
-Audi mu sic interfa ce : see c;> page 230 .
Applies to: vehicles wi th USB charging ports in the rear
-USB cha rging ports in the rear *: see
¢page 231 .
CD Note
Hand le the USB adapter carefully. Do not al
low it to be pinched.
229
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approximately 70% of the maximum vol
ume.
- Functionality is not guaranteed for mobile
devices that do not conform to the USB
2.0
specification.
- USB hubs are not supported.
- Some versions of the iPod such as the iPod
shuffle cannot be connected to the USB
adapter for devices with Apple Dock connec
tor. Connect these devices using a AUX con
nector cable.
- Changed content on a mobile device
l) that
is connected to the Audi music interface
may not be displayed in the media center.
In this case, reset the
Media settings back
to
Factory settings c> page 244.
- Video playback through the Audi music in
terface is only supported if the connected
device is recognized as a USB storage device
(for example a USB stick). Apple devices and
MTP devices (such as smartphones) are not
recognized as USB storage devices .
- iPod/iPhone malfunctions also affect the
operation of the MMI. Reset your iPod/
iPhone if this happens.
- For important information on operating
your iPod/iPhone, refer to the user guide for
the device. Audi recommends updating the
iPod/iPhone software to the latest version.
- For more information about the Audi music
interface and supported devices, check the
Audi database for mobile devices at
www.audiusa.com/mp3 or contact an au
thorized Audi dealer or authorized Audi
Service Facility.
8 l ) A pp lies o nly to MTP device s. Does not apply to App le dev i
"' &j ces and USB mass storage d ev ices.
Media
USB charging ports in the rear
App lies to : vehicles wit h USB charging ports in the rear
You can charge the battery on your mobile device
through a USB charging port.
Two USB charging ports* are located at the back
of the center console.
- USB adapter: refer to c> page 229, USB adopter
for Audi music interface.
- Charging a mobile device using the USB
adapter: connect your mobile device to a USB
charging port using a suitable USB adapter.
- Disconnecting a mobile device from the charg
ing port:
remove the USB adapter from the USB
charging port .
-Disconnecting mobile devices with an Apple
Dock connector :
remove the Apple Dock con
nector from the Apple device with the release
tabs pressed in.
A WARNING
-
Driving requires your complete and undivided
attention . As the driver, you have complete
responsibility for safety in traffic. Never oper
ate your mobile devices while driving, because
this increases the risk of an accident.
((D) Note
Extremely high or low temperatures that can
occur inside vehicles can damage mobile devi
ces and/or impair their performance . Never
leave mobile devices in the vehicle in ex
tremely high or low temperatures.
(D Tips
- Always follow the information found in
c>page 62 .
-When you switch the ignition off, the USB
ports are still supplied with power until the
energy management intervenes.
- Do not use any additional USB extension ca
bles or adapters to connect mobile devices
to the USB charging port that have already
liJo-
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Media center
Various categories for selecting audio/video*
files are available in the media center .
Fig. 210 Example: USB stick catego ries
Fig . 211 Examp le: USB stick categories
~ Press the I MEDIAi button. Press the left control
button until the sources overview is displayed .
Se lect and confirm the desired source.
(!) Active source
The active source is highlighted. The active
source
symbol @ may change depending on the
connected device, the online media service* or
Internet radio*. The device name may be dis
p layed (for example: myPhone). As an examp le, a
USB stick is shown
c:> fig . 210 connected to the
Audi music interface*.
Depending on the active source , you can select
audio/video files* from the following categor ies
and add them to the p laylist :
@Favorites
The Favorites category appears if at least one en
try is stored in the favorites list . See
¢ page 234 ,
Favorites.
@ Artists
All available artists a re displayed . Se lect and con
firm an artist, an album and then a track.
Media
@ Albums
All available albums are displayed . Select and
confirm an album and then a track .
® Genres
All available genres are displayed . Select and
confirm a genre (s uch as
Pop), an artist, an al
bum and then a song.
@ Tracks
All available tracks are displayed . Select and con
firm a track .
(J) Folders
The folder structure or track/chapter list is dis
played . Select a folder, if necessary . Select and
confirm a track .
@ Playlists
All available playlists from the source and the
smart playlists are displayed. Se lect and confirm
a playlist and then a track.
Smart playlists :
- Last played tracks :
the last tracks played in the
selec ted source are displayed .
-Most played : the most played tracks in these
lected source are displayed .
-5 stars to 1 star: tracks from the selected
source are displayed accord ing to their r ating.
- Unrated: all files from t he se lected source
w ithout rating information (for example, in the
103 tag) are displayed.
@ Videos*
All avai lable video files are displayed. Select and
confirm a video file.
(D Tips
-Only the categories supported by the medi
um are available . For example, CD/DVD
ROM tracks cannot be selected with catego
r ies such as
Artists , Albums or Genres .
With an iPod/iPhone (source: Audi music in
terface*
c> page 229), the Podcasts , Audio
books
and Composers categor ies are also
available.
233