u. 00 .-< N l' N .-< 0 N > 00
Troubleshooting
Applies to: vehicles with telephone
Problem
Pairing
the cell phone to the MMI
failed.
After pairing,
not all contacts/no
contacts
are loaded in the MMI.
Certa in
telephone functions are
grayed out o r not avai lab le.
Some
telephone functions are
switched off o r not avai lab le, even
though the cell phone is support-
ed.
Telephone
Solution
Check if the requirements for pairing a cell phone have been met
c>page 177.
Or: check if you accidentally declined the pairing setup PIN on
your cell phone. If necessary, repeat the pairing process
c>page 177 .
Avoid using special characters in names .
Avoid using contact groups on your cell phone.
The te lephone funct ions depend o n the cell phone service p rovider
and the cell phone you are using. You can obtain more informa-
tion from your cell phone se rvice provider, in your cell phone user
guide or in the database for mobi le devices at www.audiusa.com/
b luetooth .
On corporate
phones, some Bluetooth settings may not be com-
patib le or the cell phone Bluetooth function may be deactivated.
You can obtain more information from yo ur system administrator.
189
Media
When importing, the audio files a re au tomatica l
ly sorted into the media center categories based
on the stored addit iona l info rmation
¢ page 233. The copied video files a re stored in
the media center under the
Videos category.
Playing the Jukebo x
Req uiremen t: the J ukebox must con tain audio/
video
fi les ¢ page 225, Adding files to the Juke
box.
T he Jukebox is accessed an d ope ra ted t hrough
the
MMI (D ¢ page 232, fig . 2 08.
Displaying Jukebox memory capacity
Select : righ t control button > Juk ebo x memory
capacity .
Info rmation abou t the J ukebo x memo ry
c a pacity and the numbe r of s to red tracks is dis
p layed .
Deleting tracks from the Jukebox1
)
Req uiremen t: the Jukebox must contain audio/
video fi les.
- Delet ing an ent ry : se lect an e ntry from the
Jukebox media center . Se lect: rig ht contro l but
ton
> Delete from jukebox > Thi s entry or En
tire list .
- The status of t he de leti ng p rocess is shown in
the MMI. J ukebox playback s tops d uring the de
l et ing p ro cess a nd s tarts again au toma tically
o nce the dele tion is comp lete .
(D) Note
Do not import aud io/video files when the en
gi ne is t urne d off because this will drain the
veh icle b attery.
(D Tips
- Tracks fro m audio C Ds cannot be im port ed
t o t he Ju ke box for legal reasons .
- Fil es that have a lready been importe d are
a utomat ica lly recogn ized and cannot be
cop ie d to the J ukebo x again.
- It i s no t possib le to play audio/v ideo* files
i n the C D/DVD* dr ive while importi ng the m.
1> Not i n the Pl ayba ck view .
226
- Th e Juk eb ox does not provi de a n ex port
function due to legal reasons .
- Files o r tra cks w ithou t addi tional store d in
formation a re listed as
Unknown. A ud i rec
ommends adding a dditiona l info rmation
(such as ID3 tags) to a udio f iles.
- Reset the
Jukebox to the facto ry defa ult
settings when sel ling yo ur vehicle
¢ page 244.
Bluetooth audio player
Appl ies to: vehicles with Bluetooth audio player
With the Bluetooth audio player, you can play
music wirelessly from your Bluetooth-capable
device (such as a cell phone) through the MMI.
Requirement: the vehicle must be stationary and
the ignit io n m ust be switched on. The B luetooth
settings w ill open on your mob ile dev ice d uring
t h e connection setup . The Blue tooth function
and vis ibili ty of the
MM I ¢ pag e 246 and mob ile
device must be sw itched on. The
Bluetooth audio
player ¢ page 246 must be switched on in t he
MM I.
-Connecting a Bluetooth player : press the
!MEDIA ! butto n. Press the left con trol b utton
un til the sources ove rview is d isp layed. Selec t
and confirm
Bluetooth audio player ®
¢page 232, fig . 209 .
-If n ecess ary, se lect and co nf ir m Not connected
> Connect Bluetooth audio player . The Bl ue
tooth device search starts. Follow the instruc
tions in the MMI.
- Select and confirm t he des ired Bl uetooth de
vice from the list . The
MMI generates a PIN fo r
the connection.
- Select and confirm
Yes.
- En ter the PI N for conne ct in g on your Bluetoo th
dev ice .
Or : if the P IN is already dis played on
your Bl uetooth device, confi rm it in the Bl ue
tooth device and in the
M MI. The time a llowed
for entering the PI N is lim ited to approx imately
30 seconds .
IJIJ,
u. 00 ... N l' N ... 0 N > 00
The media is started and operated through the
mobile device or the
MMI, depending on the de
vice being used.
(D Tips
-Check for any connection requests on your
Bluetooth device.
-Multiple Bluetooth audio players can be
connected to the
MMI, but only one mobile
device can be active.
-Bluetooth protocols AVRCP (1.0/1.3/1.4)
and A2DP are supported.
-Note the volume setting on your Bluetooth
device. Audi recommends setting your mo
bile device to the maximum volume when
using it as a Bluetooth audio player.
-The supported media functions (such as
shuffle) depend on the Bluetooth device be
ing used.
-For more information on the supported de
vices, visit www.audiusa.com/bluetooth or
contact an authorized Audi dealer or author ized Audi Service Facility.
Wi-Fi audio player
Appl ies to: ve hicles with Wi-F i audio playe r
Using the Wi -Fi audio player media source on the
MMI, you can connect and operate your Wi-Fi-ca
pable media player (such as a smartphone) to
wirelessly play music from your media player
li
brary. The media player is connected through the
vehicle's Wi-Fi hotspot. A UPnP Server opp or an
integrated UPnPIDLNA server on your media
player is required to access your media player
li
brary.
Requirement: the Wi-Fi function on your media
player must be switched on. The
Audi MMI con
nect
app or a UPnP server app must be installed
on your media player .
Or: you must be using a
media player with an integrated UPnP/DLNA
server.
-Connecting a media player: press the I MEDIA !
button. Press the left control button until the
sources overview
c::;, page 232 is displayed. Se
lect and confirm
Wi-Fi audio player 0
c::;,page 232, fig . 209 .
Media
-If necessary, select and confirm Wi-Fi turned
off> Turn on Wi-Fi
to activate Wi-Fi in the
MMI. Select
Wi-Fi settings, if necessary. Select
the same settings on the wireless media player
that are used for the Wi-Fi hotspot.
-Starting the Wi-Fi audio player: start the Audi
MMI connect
app or a UPnP server app, or set
media permissions on your media player.
Operating the media player: the media player is
operated through the MMI.
-Press the left control button repeatedly until
the
Folders menu item appears. Select and con
firm
Folders.
-Playing music from the media player: select
and confirm
Media center .
Web radio:
see c::;, page 228 .
A WARNING
-
-As the driver, do not allow usage of the Wi
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
-It is only safe to use tablets, laptops, mo
bile devices and other similar devices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries. Store these types of devices
securely while driving.
-Do not use any wireless devices on the front
seats within range of the airbags while driv
ing. Also read and follow the warnings in
c::;, page 2 73, Front airbags.
@ Note
Always follow the information found in ¢@ in
Wi-Fi hotspot on page 195.
(D Tips
-Always read the chapter c::;, page 196, Audi
connect (Infotainment) general informa
tion.
-Please note that a Wi-Fi connection does
not automatically make it possible to use
the Internet. For additional information,
see
c::;, page 190.
227
Media
been connected by a USB adapter . They may
impair the functionality.
- USB hubs a re not supported .
- Refer to the man ufactu rer's operating man-
ua l for important informat ion regarding the
ope ration of your mob ile dev ice .
- Co rrect funct ion of all mobile devices can
not be guaranteed .
- The vehicle ba tte ry dra ins when mobile de
v ices are turned on b ut the engine is off.
Playing media
Accessing media
You con start and op erat e various med ia
t hrough the
MM I control panel.
F ig . 208 Diagram : poss ible so ur ces in the Medi a men u
Fi g. 209 Diag ram : p ossible s our ces in the M ed ia m enu
Req uirement: a media sou rce must contain au
d io/video* fi les
9 page 224 .
• Press the I MEDIAi button. Press the left control
button until the sources overview is disp layed.
• Se lect and confirm the desired source. Or :
press the I MEDI Ai button repeatedly until t he
desired source is selected.
Depending on the vehi cle equ ipment, the follow
ing sources may be disp layed in the
Media men u:
1) Depe ndin g o n th e DVD , th is m ay not be poss ib le dur ing
p la y ba ck.
232
(D Jukebo x* ... .. .. .. ... .. ..... .
@ DVD/CD drive * ... .. ...... .... .
@ SD card re ader .. .. .. .... .... .
@) Audi music interface * .. .. ..... .
su ch as an iPhone, USB stick
® External audio p la y er ......... .
such as an MP3 pl ayer connected to
the AUX input
@ Bluetooth audio player * ...... .
(J) Wi-Fi audio pl ayer* ... .. ..... .
@ Online m edia * and Internet radio *
225
224,225
224
230
230
226
227
228
- Playi ng audio /video files : select a source in the
Media menu> ca tegory (such a s art ists> al
bum> track) .
-Moving one level up in the folder structure :
press the I BACKI button. Or: selec t and confirm
Folder up .
- Selec ting the p re v ious or ne xt track /chapter*
1>: press the On/Off knob on the MMI control
panel briefly to the left
l
- Fa st-for warding and rew inding audio /video *
fil es :
press and hold the On/Off knob on the
MMI control pa nel to the left
l
a longer time .
-Paus ing or re suming pla yback : press the On/
Off knob on the MMI control panel b riefly .
(@ Tips
-You can scroll through long lis ts quickly by
turning the cont rol knob quickly . The scroll
ing speed depends on the number of list en
t ries .
- For safety reasons, the video image is only
displayed when t he vehicle is stationary. On
ly the so und from the video plays while driv
ing.
-Move favorite : select a favorite from the list>
right contro l button > Move favorite . Select
and confirm the location of the se lected favor
ite.
- Deleting a favorite : select a favorite from the
list>
right contro l button > Delete favorite >
Delete this favorite or Delete all favorites .
Additional settings
Options menu
Context-specific functions and settings are avail
ab le depending on the selected so urce.
.,. Press the right control button.
Sound settings
See q page 247.
Input level
Requirement: a mobile device m ust be connected
to the AUX connection cable or to a USB adapter
q page 229, Multimedia connections.
The vo lume of the mobi le device is adapted to
the MMI. Audi recommends adjusting the vo lume
on the mobile device to
70% of the maximum
volume output.
Bluetooth settings
See q page 246.
Wi-Fi settings*
See q page 195, Wi-Fi hotspot .
Connection manager
See q page 244.
Additional track information
With the function switched on l;1 and a playlist
open, var ious information about the current track
(such as a rtist, album and album cover*) as well
as the playing time and the remaining playing
time are displayed.
u. co ... N ~ l) Th e fun ctio n automat ic ally sw itc hes off when th e sou rce
8 is ch an ged . N &j 2> This fun ctio n is not availa ble fo r all cell phone s.
Media
Jukebox memory capacity*
Information on the Jukebox memory capacity and
the number of stored tracks in the Jukebox is dis
played.
Rewind/Fast forward
T urn the cont rol knob to the left or to the right.
Or: move your finger across the MMI touch con
trol pad* from left to right.
Shuffle1>
With the function switched on 1;1, all files in the
playlist are played and shown in random order.
Repeat track1>
When the funct ion is switched on 1;1, the current
track repeats.
Back to 'Playback'
The options menu is closed. The track currently
playing appears in the playlist.
Play similar music*
The track currently playing is quickly analyzed
(s uch as artists, genres, mood , beat) and a smart
playlist with simi lar trac ks is shown .
Play more ...
A smart playlist is shown based on the track cur
r ently playing. You can select between a p laylist
with more tracks
by this artist , from this album
o r of this genre.
Copy to jukebox*
See q page 225, Adding files to the Jukebox .
Set as ringtone*2>
Requirement: a cell phone must be connected to
the MMI. The track currently play ing must be in
the Jukebox"
q page 225.
The selected track wi ll be used as the ringtone
for incoming calls.
235
u. 00 .-< N l' N .-< 0 N > 00
Media
-Specia l characte rs (such as those in 10 3 tag
i nformat ion) d isp lay different ly depending o
n the sys tem lan guage an d cannot always
be guaranteed.
Troubleshooting
Problem Solution
Audi music interface /Bluetooth
Read the instructions in the chapter ¢ page 229, Multimedia con -
audio player*: mobile dev ice is nections/ ¢ page 226, Bluetooth audio player. You can lear n
not supported. about supported mobile devices in the Aud i database for mobile
dev ices at www .audiusa .com/bluetooth .
Audi music interface : the volume A
dju st the volume of the mobile device to approximate ly 70% of
is too high/too low when sta rt ing the maxim um output ¢
page 235, Input level.
playback th rough the AUX inp ut.
Audi music interface : the porta- For many ce ll phones o r mobi le devices, playback is not possib le
ble device is no t recogni ze d a s a when t he batt ery leve l is to o low (less th an 5% of its cap aci ty).
so urce . The mobile de·vice will on ly be recog nized as a so urce in t he MM I
afte r con necting if the ba tte ry charge is s ufficient.
Audi music interface : malfunc-The Bluetooth audio player function is switched on . Sw itch this
t ions during audio playback function off
ca> page 246 when yo u are not using the Bluetooth
t h rough an iPod/ iPhone. audio player .
Audi music interface :
contents Reset the Media settings to the factory defau lt settings
that are c hanged on a mob ile de-
¢page 244.
vice connected to the Audi music
interface
a ) a re not d isp layed in
t he med ia center .
AUX input : there is stat ic when W
hen connecting a nd disconnecting, the External audio player
connect ing and disconnect ing the source is a lready selected. Before connecting or disconnecting the
AUX connection cable. mobile device, eithe r mute the dev ice (see
¢ page 247) or switch
to a different audio so urce (fo r example
<=> page 218 , Opening the
radio) .
Bluetooth audio player * /Wi-Fi On ly one interface s hou ld be ac tively used at a time to ens ure
audio player *: audio playback in- p ro blem -free playback .
te rfe rence.
Wi -Fi audio player* : audio p lay- Aud io playb ac k i nterfe re nce can o ccur on some ce ll phones if the
back inte rference . In ter net connect ion in t he vehicle was not es tablished throug h
t he S IM ca rd reade r on the MM I contro l pane l and the
mobile da-
ta
option on the ce ll phone is swi tc h ed on . Deactiva te t he mobile
data
option on your cell p hone .
Jukebox *: tracks on the impo rted W hen import ing p lay lists, a ll of the fi les themse lves mus t be im-
playlist are g raye d ou t. ported.
Jukebox*: imported tracks cannot I f yo u cannot find imported trac ks in the media center, they may
be played o r found. not be supported . Only copy supported fi les
¢ page 237to the
J ukebox .
239
Media
Problem Solution
Wi-Fi audio playe r*:
multiple de- Close the Audi MMI connect app on the connected devices (for ex -
vices are connected to the Wi-Fi ample, smartphones) that are not being used as the Wi-Fi audio
hotspot. A media player (such as a player*. Likewise, close the UPnP server apps or the media permis-
smartphone) appears as the sions on the integrated UPnP/DLNA server. Connect the desired
source and cannot be changed. dev ice as a Wi-F i aud io player*
~page 227.
Online media*: connection failed
To establish a connection to the MMI, the MMI connection switch
between the MMI and the
Audi must be switched on in the Audi MMI connect app status screen .
MMI connect app.
Bluetooth audio player *: inte rfer -Playback interfere nce can occur when us ing the Bluetooth audio
ence wi th t rack d isp lay and audio player if a music player app from a third party provider is open.
playback. Audi recommends using the integrated media p layer on your Bl ue-
tooth device (such as a smartphone).
Wi-Fi hotspot *: your Wi-Fi device Make sure the network optim izat ion functions are sw itched off in
is disconnected from the W i- Fi the Wi-Fi setti ngs or in the network settings for your W i- Fi dev ice.
ho tspot. For additional information refer to the user guide for your Wi-Fi
device.
Audi music interface: aud io play- Make sure the USB mode MTP is selected in the sett ings on your
back through the connected mo- mob ile device.
bile device is not possible .
a) Applies only to MTP devices. Does not app ly to Apple dev ices and USB m ass storage dev ices.
240
System settings
wait for the sig nal t one (bee p) to say a new
command.
Volume : you can a djust th e vol ume of th e
p romp ts by turning the con tro l k no b.
Individual speech training (on ly when the v ehi
cle is s ta ti onary): yo u ca n ad apt the vo ice recog
ni tion sy ste m to your voic e or pro nunciati on in
or der to im prove the sys tem's a bili ty to re co gni ze
your speec h. Indivi dua l speech train ing is com
p rised of 20 s peech ent ries t hat consist o f com
mands and sequences of numbers . You can de
lete the p rogrammed voice t rain ing with the
Re
set individual speech training
function.
Display brightness
You can a djust the brigh tness o f the Info tain
ment system disp lay by t urning the cont ro l knob.
Factory settings
D epe ndi ng on t he ve hicle eq uipme nt, th e fo llow
i ng fu nctio ns ca n b e rese t to factory se ttings :
-Sound settings
- Radio
- Media settings
- Jukebox *
- Directory
-Telephone
- Bluetooth and Wi-Fi*
- Navigation settings*
- Navigation and online memory *
- Speech dialog system*
- Message settings *
-Apps*
- Tool tips
- Audi connect*
- Audi smartphone interface *
You can select the des ired functions individually
or all at once with the option
Select all entries .
Select and confirm Restore factory settings .
(D Tips
-Make s ure that n ot on ly t he settings we re
d eleted but also the stored data, if ap plica
b le.
- Pleas e note t hat the vo ice reco gnit io n sys
te m* is not availab le in Cabr io lets .
244
Connection manager
Introduction
The connection manager gives you an overview
of your conn ected devic es and th eir network sta
tus .
Settings Conne -ction manager I
-====- ,.· • Prima hone: MyPhone .,.
c M yPhone
• Second ary phone :
• Data conn ection :
• MM I connect App :
• Audi smartphone:
Fig. 214 Co nnec tion man ag er
Ii'!
Not connected
Not
conn.,ct.,d
Not connected
Not
conn..cted
"' Select : !ME NUI bu tton> Settings > left con trol
bu tton >
MMI settings > Connection manager .
"'Sele ct a nd confirm a menu item.
If a mobile device was already connected and you
select and co nfirm the co rresponding menu item,
t h e dev ice name and co nnect ion mode a re dis
p layed under the menu i tem
r:!;> fig. 214 .
You can indiv id ually Connect (~ ) or Disconnect
(0) a pa ired device .
Requirement:
- The ve hicl e m ust be statio na ry and the ignit io n
m ust be switc hed on .
- Th e Bluetooth sett ings will open on yo ur mo
bi le device dur ing the connection setup .
- T he Blue tooth func tion and v is ibili ty of the MMI
c:!;> page 24 6 and mobile device must be switc h
ed on.
- T he mo bile device to be con nected m ust not be
connected to any othe r Bluetoot h dev ice .
Primary phone
App lies to: vehicles wit h telepho ne
- Connect new device: search for and connect a
cell p hone.
- List of devices already paired : select yo ur cell
phone from the list of all the dev ices that a re
already paired.