SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be
sure to bring the right papers with you, as
well as your warranty folder. All work to
be performed may not be covered by the
warranty. Discuss additional charges with
the service manager. Keep a maintenance
log of your vehicle's service history, as
this can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's
problems or the specific work you want
done. If you've had an accident or work
done that is not on your maintenance log,
let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service
advisor and list the items in order of
priority. At many authorized dealers, you
may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is
advisable to make these arrangements
when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized
dealer are vitally interested in your
satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an
authorized dealer. We strongly
recommend that you take the vehicle to
an authorized dealer. They know your
vehicle the best, and are most concerned
that you get prompt and high quality
service. The manufacturer's authorized
dealer have the facilities, factory-trained
technicians, special tools, and the latest
information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first.
Most matters can be resolved with this
process.
If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealer. They
want to know if you need assistance.
If an authorized dealer is unable to
resolve the concern, you may contact the
manufacturer's customer center.
Any communication to the
manufacturer's customer center should
include the following information:
Owner's name and address
Owner's telephone number (home and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA
(1-844-253-2872)
Alfa Romeo Customer Center (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-800-465-2001 (English)
Phone: 1-800-387-9983 (French)
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices
for the Deaf) equipment at its customer
center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the
United States, can communicate with the
manufacturer by dialing 1-800-380-2479.
Canadian residents with hearing
difficulties that require assistance can use
the special needs relay service offered by
Bell Canada. For TTY teletypewriter
users, dial 711 and for Voice callers, dial
1-800-855-0511 to connect with a
Bell Relay Service operator.
246
CUSTOMER ASSISTANCE
