2018 Alfa Romeo Giulia phone

Cable Disconnection
Once the engine is started, remove the
connection cables in reverse sequence,
as described below:
1. Disconnect the negative (-) jumper
cable from the remote negative (-) post
of the discharged vehicle.
2. Disconnect the negative end (-) of the
jumper cable from the negative (-) post of
the booster battery.
3. Disconnect the opposite end of the
positive (+) jumper cable from the
positive (+) post of the booster battery.
4. Disconnect the positive (+) end of the
jumper cable from the positive (+) post of
the vehicle with the discharged battery.
If frequent jump starting is required to
start your vehicle, you should have the
battery and charging system inspected at
your authorized dealer.
Caution!
Accessories plugged into the vehicle power
outlets draw power from the vehicle’s
battery, even when not in use (i.e., cellular
phones, etc.). Eventually, if plugged in long
enough without engine operation, the
vehicle’s battery will discharge sufficiently
to degrade battery life and/or prevent the
engine from starting.
Bump Starting
Never jump start the engine by pushing,
towing or coasting downhill.
Note:You cannot start a vehicle with an
automatic transmission by pushing it.
REFUELING IN EMERGENCY
Refueling in an emergency is described in
"Refueling The Vehicle" in "Starting And
Operating".
188
IN CASE OF EMERGENCY

SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be
sure to bring the right papers with you, as
well as your warranty folder. All work to
be performed may not be covered by the
warranty. Discuss additional charges with
the service manager. Keep a maintenance
log of your vehicle's service history, as
this can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's
problems or the specific work you want
done. If you've had an accident or work
done that is not on your maintenance log,
let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service
advisor and list the items in order of
priority. At many authorized dealers, you
may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is
advisable to make these arrangements
when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized
dealer are vitally interested in your
satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an
authorized dealer. We strongly
recommend that you take the vehicle to
an authorized dealer. They know your
vehicle the best, and are most concerned
that you get prompt and high quality
service. The manufacturer's authorized
dealer have the facilities, factory-trained
technicians, special tools, and the latest
information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first.
Most matters can be resolved with this
process.
If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealer. They
want to know if you need assistance.
If an authorized dealer is unable to
resolve the concern, you may contact the
manufacturer's customer center.
Any communication to the
manufacturer's customer center should
include the following information:
Owner's name and address
Owner's telephone number (home and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA
(1-844-253-2872)
Alfa Romeo Customer Center (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-800-465-2001 (English)
Phone: 1-800-387-9983 (French)
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices
for the Deaf) equipment at its customer
center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the
United States, can communicate with the
manufacturer by dialing 1-800-380-2479.
Canadian residents with hearing
difficulties that require assistance can use
the special needs relay service offered by
Bell Canada. For TTY teletypewriter
users, dial 711 and for Voice callers, dial
1-800-855-0511 to connect with a
Bell Relay Service operator.
246
CUSTOMER ASSISTANCE

REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety
Administration (NHTSA) in addition
to notifying FCA US LLC.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers
who wish to report a safety defect to
the Canadian government should
contact Transport Canada, Motor
Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may
use either the website or the phone
numbers listed below. Visa, Mastercard,
American Express, and Discover orders
are accepted.
Service Manuals
These comprehensive Service Manuals
provide the information that students
and professional technicians need in
diagnosing/troubleshooting, problem
solving, maintaining, servicing, and
repairing FCA US LLC vehicles. A
complete working knowledge of the
vehicle, system, and/or components is
written in straightforward language with
illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled
with diagrams, charts and detailed
illustrations. These practical manuals
make it easy for students and technicians
to find and fix problems on
computer-controlled vehicle systems and
features. They show exactly how to find
and correct problems the first time, using
step-by-step troubleshooting and
drivability procedures, proven diagnostic
tests and a complete list of all tools and
equipment.
248
CUSTOMER ASSISTANCE

Malfunction Indicator Light(Check Engine) ..............86
Manual, Service ............. .248
Methanol ................. .239
Mirrors Automatic Dimming ..........31
Electric Powered ............31
Electric Remote ............31
Heated ..................32
OBD System ................86
Occupant Restraints ...........102
Overheating, Engine ...........189
Owner's Manual (Operator Manual) . .248
Paintwork (Cleaning And Maintenance) .............226
Panic Brake Assist (PBA) System ....91
Park Sensors System ..........158
Passive Entry (System) ..........21
Performance (Top Speed) ........243
Pets.................... .127
Placard, Tire And Loading Information ............. .212
Power Mirrors ..................31
Seats ...................26
Power Supply .............. .232
Power Windows ..............47 Pregnant Women And Seat Belts . . .106
Pretensioners
Seat Belts .............. .107
Prolonged Vehicle Inactivity ......225
Radial Ply Tires ............. .218
Radio Frequency General Information ......16,18,24
Radio Transmitters And Mobile Phones ...................3
Rear Camera .............. .163
Rear Cross Path ..............93
Rear Seats ..................28
Rear View Mirrors .............31
Reformulated Gasoline .........239
Refueling Procedure ...........165
Refueling The Vehicle ..........165
Refuelling ................ .241
Reminder, Seat Belt ...........103
Remote Starting System .......
.132
Replacement

Tires ............219
Replacing A Bulb .............172
Replacing An External Bulb .......174
Replacing An Internal Bulb .......175
Reporting Safety Defects .......248
Restraint, Head ...............28
Restraints, Child .............117
Rims And Tires ............. .208Safety Checks Inside Vehicle
......128
Safety Checks Outside Vehicle .....129
Safety Defects, Reporting .......248
Safety Information, Tire .........208
Safety Tips ............... .127
Safety, Exhaust Gas ...........127
Saving Fuel ............... .168
SBL Function ................35
Scheduled Servicing ...........194
Scheduled Servicing Program (2.9 V6 Gasoline Engine
Versions) ............... .195
Seat Belt Pregnant Women ...........106
Seat Belt Reminder ..........103
Seat Belt Reminder ...........103
Seat Belts ............. .102,128
Child Restraints ............117
Energy Management Feature . . . .107
Front Seat ............102,103
Inspection .............. .128
Lap/Shoulder Belt Untwisting . . .105
Lap/Shoulder Belts ..........103
Pregnant Women ...........106
Pretensioners .............107
Rear Seat .............. .103
Seat Belt Pretensioner .......107
Untwisting Procedure ........105
INDEX