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220Vehicle careCaution
Do not tow the vehicle from the
rear. The front towing eye must
only be used for towing and not
recovering a vehicle.
Switch on ignition to permit operation
of brake lights, horn and windscreen
wipers, and move the steering wheel
slightly to release the steering wheel
lock.
Switch off the air suspension system 3 142.
Move the selector lever to neutral.
Release the parking brake.
Caution
Vehicles with manual
transmission automated: If neutral cannot be selected, the vehiclemust only be towed with the drive
wheels raised off the ground.
The vehicle should always be
towed with the ignition switched
off.
Manual transmission automated
3 153.Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
When the engine is not running,
considerably more force is needed to
brake and steer.
To prevent the entry of exhaust fumes
from the towing vehicle, switch on the air recirculation system 3 119 and
close the windows.
Seek the assistance of a workshop.
After towing, unscrew the towing eye
and refit the cover.
Towing another vehicle
Attach a tow rope – or better still a tow
rod – to the rear towing eye, never to
the rear axle and suspension units.
Caution
The rear towing eye must only be
used for towing and not recovering a vehicle.
Page 224 of 269

222Vehicle careDo not clean the engine compartmentwith a steam-jet or high-pressure jet
cleaner.
Thoroughly rinse and leather-off the
vehicle. Rinse leather frequently. Use
separate leathers for painted and
glass surfaces: remnants of wax on
the windows will impair vision.
Exterior lights
Headlight and other light covers are
made of plastic. Do not use any
abrasive or caustic agents, do not use
an ice scraper, and do not clean them
dry.
Polishing and waxing
Wax the vehicle regularly (at the
latest when water no longer beads).
Otherwise, the paintwork will dry out.
Polishing is necessary only if the paint
has become dull or if solid deposits
have become attached to it.
Paintwork polish with silicone forms a
protective film, making waxing
unnecessary.Unpainted plastic body parts must not be treated with wax or polishing
agents.
Matt filmed body parts or decor tapes must not be polished, to avoid
gleaming. Do not use hot wax
programmes in automatic car washes
if the vehicle is equipped with these
parts.
Matt painted decor parts, e.g. mirror
housing cover, must not be polished.
Otherwise these parts would become agleam or the colour would be
dissolved.
Windows and windscreen wiper
blades
Use a soft lint-free cloth or chamois
leather together with window cleaner
and insect remover.
When cleaning the rear window from
inside, always wipe in parallel to the
heating element to prevent damage.
For mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.Remove dirt residues from smearing
wiper blades by using a soft cloth and window cleaner. Also make sure to
remove any residues such as wax,
insect residues and similar from the
window.
Wheels and tyres Do not use high-pressure jet
cleaners.
Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damage
Rectify minor paintwork damage with
a touch-up pen before rust forms.
Have more extensive damage or rust areas repaired by a workshop.
Underbody
Some areas of the vehicle underbody
have a PVC undercoating while other critical areas have a durable
protective wax coating.
Page 226 of 269

224Service and maintenanceService and
maintenanceGeneral information ...................224
Service information ..................224
Recommended fluids, lubricants
and parts .................................... 225
Recommended fluids and lubricants ................................ 225General information
Service information In order to ensure economical and
safe vehicle operation and to
maintain the value of your vehicle, it
is of vital importance that all
maintenance work is carried out at the proper intervals as specified.
The detailed, up-to-date service
schedule for the vehicle is available at
the workshop.
Service display 3 94.
Engine identification 3 228.
European service intervals -
except Bus
Maintenance of your vehicle is
required every 25,000 miles or after
two years, whichever occurs first, unless otherwise indicated by the
service display.
A shorter service interval can be valid for severe driving behaviour, e.g. for
taxis and police vehicles.European service intervals - Bus
only
Maintenance of your vehicle is
required every 20,000 miles or after
one year, whichever occurs first, unless otherwise indicated by the
service display.
The European service intervals are
valid for the following countries:
Andorra, Austria, Belgium, Croatia,
Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy,
Latvia, Liechtenstein, Lithuania,
Luxembourg, Netherlands, Norway,
Poland, Portugal, Slovakia, Slovenia,
Spain, Sweden, Switzerland, United
Kingdom.
Confirmations
Confirmation of service is recorded in the Service and warranty booklet.
The date and mileage is completed
with the stamp and signature of the
servicing workshop.
Make sure that the Service and
warranty booklet is completed
correctly as continuous proof of
Page 227 of 269

Service and maintenance225service is essential if any warranty orgoodwill claims are to be met, and is
also a benefit when selling the
vehicle.
Service display
The service interval is based on
several parameters depending on
usage.
The service display, located in the
Driver Information Centre, indicates
when the next service is due. Seek
the assistance of a workshop.
Service display 3 94.
Engine oil lever monitor 3 94.Recommended fluids,
lubricants and parts
Recommended fluids andlubricants
Only use products that meet the
recommended specifications.9 Warning
Operating materials are
hazardous and could be
poisonous. Handle with care. Pay
attention to information given on
the containers.
Engine oil
Engine oil is identified by its quality
and its viscosity. Quality is more
important than viscosity when
selecting which engine oil to use. The oil quality ensures e.g. engine
cleanliness, wear protection and oil
aging control, whereas viscosity
grade gives information on the oil's
thickness over a temperature range.
Dexos is the newest engine oil quality
that provides optimum protection for diesel engines. If it is unavailable,
engine oils of other listed qualities
must be used.
Select the appropriate engine oil based on its quality and on the
minimum ambient temperature
3 229.
Topping up engine oilCaution
In case of any spilled oil, wipe it up and dispose of it properly.
Engine oils of different manufacturersand brands can be mixed as long as
they comply with the required engine oil quality and viscosity.
Select the appropriate engine oil
based on its quality and on the
minimum ambient temperature
3 229.
Additional engine oil additives
The use of additional engine oil
additives could cause damage and
invalidate the warranty.
Page 228 of 269

226Service and maintenanceEngine oil viscosity grades
The SAE viscosity grade gives
information of the thickness of the oil.
Multigrade oil is indicated by two
figures, e.g. SAE 5W-30. The first
figure, followed by a W, indicates the
low temperature viscosity and the
second figure the high temperature viscosity.
Select the appropriate viscosity grade
depending on the minimum ambient
temperature 3 229.
All of the recommended viscosity
grades are suitable for high ambient
temperatures.
Coolant and antifreeze
Use only silicate-free long life coolant (LLC) antifreeze approved for the
vehicle. Consult a workshop.
The system is factory filled with
coolant designed for excellent
corrosion protection and frost
protection down to approx. -28 °C.
This concentration should be
maintained all year round. The use of additional coolant additives that
intend to give additional corrosionprotection or seal against minor leaks
can cause function problems. Liability
for consequences resulting from the
use of additional coolant additives will be rejected.
Washer fluid Use only washer fluid approved for
the vehicle to prevent damage of
wiper blades, paintwork, plastic and
rubber parts. Consult a workshop.
Brake fluid Over time, brake fluid absorbs
moisture which will reduce braking
effectiveness. The brake fluid should
therefore be replaced at the specified
interval.
AdBlue Only use AdBlue to reduce the
nitrogen oxides in the exhaust
emission 3 145.
Page 229 of 269
Technical data227Technical dataVehicle identification..................227
Vehicle Identification Number ..227
Identification plate ...................228
Engine identification ................228
Vehicle data ............................... 229
Recommended fluids and lubricants ................................ 229
Engine data ............................. 230
Vehicle weight ......................... 232
Vehicle dimensions .................239
Capacities ................................ 247
Tyre pressures ........................ 249Vehicle identification
Vehicle IdentificationNumber
The Vehicle Identification Number
(VIN) is visible through the
windscreen.
The VIN is also displayed behind a
removable plastic cover on the front
right hand door step. Unclip the
covers using a flat blade screwdriver
to access.
Page 230 of 269

228Technical dataIdentification plate
The identification plate is located on
the right hand door pillar.
Information on identification plate:1:manufacturer's name2:type approval number3:vehicle identification number4:permissible gross vehicle
weight rating in kg5:permissible gross train weight
in kg6:maximum permissible front axle load in kg7:maximum permissible rear axle
load in kg8:engine type9:engine identification code10:fabrication number11:vehicle paint code
Notice
The identification plate on your
vehicle may differ from the
illustration shown.
The combined total of front and rear
axle loads must not exceed the
permissible gross vehicle weight. For
example, if the front axle is bearing its
maximum permissible load, the rear
axle can only bear a load that is equal
to the gross vehicle weight minus the front axle load.
The technical data is determined in
accordance with European
Community standards. We reserve
the right to make modifications.
Specifications in the vehicle
documents always have priority over
those given in this manual.
Engine identifier code and enginenumber
Stamped on the engine cylinder block
and on a label attached to the timing
chain cover, depending on variant.
Engine identification
The technical data tables show the
engine identifier code.
Engine data 3 230.
To identify the respective engine,
refer to the engine power in the EEC
Certificate of Conformity provided with your vehicle or other national
registration documents.
Page 231 of 269
Technical data229Vehicle data
Recommended fluids and lubricants
Required engine oil qualityEngine oil quality: Europedexos 2✔
For countries with International
service interval 3 224, you may use
the oil qualities listed below:
Engine oil quality: Internationaldexos 2✔ACEA C3
diesel engines with DPF✔ACEA A3/B4
diesel engines without DPF✔Engine oil viscosity gradesAmbient temperaturedown to
-25 °CSAE 0W-30 or
SAE 0W-40
SAE 5W-30 or
SAE 5W-40below
-25 °CSAE 0W-30 or
SAE 0W-40