194Driving and operatingCharging
This section explains the process of
charging the vehicle's high voltage
battery. Do not allow the vehicle to
remain in places with extremes of
temperature for long periods without
being driven or plugged in.
It is recommended to keep the vehicle plugged in, even if fully charged, to
keep the high voltage battery
temperature ready for the next drive.
The vehicle must be plugged in when
the temperatures are below -25 °C, to
operate properly and to maximise
high voltage battery life.
However, we recommend plugging in the vehicle when temperatures drop
below 0 °C or raise above 32 °C.
When using the portable charge cord, it will take approximately 33 hours to
charge the vehicle with the 10 A
setting.
When using a 230 V charging station,
it will take approximately 10 hours to
charge the vehicle with the 32 A
setting.Charge times will vary based on high
voltage battery condition and outside
temperature. There are three ways to programme how the vehicle is
charged.
Programmable charging 3 197.
The charging system may run fans
and pumps resulting in noises coming from the vehicle while it is turned off.
Additional clicking sounds may be
caused by the electrical devices used
while charging.
While the charge cord is plugged into
the vehicle, the vehicle cannot be
driven.
When to charge When the high voltage battery is
getting low, charging messages may
be displayed.
The Charge vehicle soon message
indicates that the driving range is low
and the vehicle needs to be charged
soon. As the charge level drops, the
Propulsion power is reduced
message is displayed and the
accelerator pedal response is
reduced. In addition, the remainingrange value will change to Low
indicating the vehicle should be charged immediately.
When the energy is fully depleted, the
Out of power. Charge vehicle now
message is displayed and the vehicle slows to a stop. Brake and steering
assist will still operate. Once the
vehicle has stopped, switch off the
vehicle.
AC (alternating current) charging
Start charging
A portable charge cord used to
charge the vehicle high voltage
battery is stored under the rear floor
storage cover in the load
compartment.
1. Shift into P (Park) and switch off
the vehicle.
196Driving and operatingSee "Temporary charge mode
override and cancel" in
Programmable charging 3 197.
Additionally, the stop charge
button on the electronic key may
also be used. Press and hold 5 on
the electronic key. This will also
unlock the vehicle plug.
2. Unplug the vehicle plug of the charge cord from the vehicle.
3. Close the charge port door by pressing firmly in the centre until it
engages.
4. Unplug the charge cord from the electrical outlet.
5. Place the charge cord into the storage compartment.
DC (direct current) charging
Check the charging station DC
vehicle plug for compatibility with the
DC charge port on this vehicle. When
recharging at a DC fast charge
station, the power cable connected to the vehicle must be less than 10 m in
length.
Follow the steps listed on the
charging station to perform a DC
vehicle charge.
If for any reason DC charging does
not begin or is interrupted, check the
DC charge station display for
messages. Unplug to restart the DC
charge process.
Start charging 1. Make sure the vehicle is parked.
2. Push the rearward edge of the charge port door and release to
open the door.
In cold weather conditions, ice
may form around the charge port
door. The charge port door may
not open on the first attempt.
Remove ice from the area andrepeat attempt to open the charge
port door.
3. Open the DC dust cover. Plug in the DC vehicle plug into the DC
charge port on the vehicle. Make
sure that the DC vehicle plug is
fully connected to the DC charge
port. If it is not properly seated
then the charge may not occur.
Proper plug connection can be
checked by information on the
Driver Information Centre.
4. Follow the steps listed on the charging station to start charging.
The electric parking brake will
automatically apply once the
charge process has been started.
Driving and operating1975. Once charging, the DC vehicleplug will be locked to the DC
charge port and cannot be
disconnected while charging is
active.
6. Verify that the charging status indicator illuminates on top of the
instrument panel and a horn chirp occurs.
Charging status 3 204.Caution
Do not attempt to disconnect the
DC vehicle plug while charging is
active. This action may damage vehicle or charging station
hardware.
Stop charging
Controls on the charging station can
be used to stop the charge process at any time. Or press and hold 5 on the
electronic key. This will also unlock
the vehicle plug.
To stop charging when inside the
vehicle, you may use the Stop button
on the Charging screen.
Programmable charging 3 197.
There is also an available mobile app
with several charging functions.
Smartphone remote function 3 26.Automatic power supply cut-off
When the vehicle no longer needs to
use power from the charging station,
the charging process will be stopped.
Use the electronic key to unlock the
DC vehicle plug.
Energy can still be consumed from
the charging station when the
vehicle’s displays and indicators
show that the high voltage battery is
fully charged. This is to ensure the
high voltage battery is in optimal
temperature operating range to
maximise vehicle range.
Programmable charging 3 197.
End charging
1. Wait until the charging process has been fully stopped, the
vehicle plug is unlocked and the
charging status indicator is solid
green or off.
2. Unplug the DC vehicle plug from the DC charge port on the vehicle
and close the dust cover.
3. Close the charge port door by pressing firmly in the centre to
latch properly.
4. Manually disengage the electric parking brake before driving the
vehicle.
5. To start another DC charge, remove the DC vehicle plug and
reconnect.
Programmable charging
Programmable charge modes To view the current charge mode
status on the Info Display, touch Energy and then Charging.
The charge start and charge
complete time estimations are also
displayed on the screen. These
estimations are most accurate when
the vehicle is plugged in and in
moderate temperature conditions.
Also, to get an accurate time
estimate, the vehicle uses an internal
clock for programmable charging, not the clock in the instrument panel.
Driving and operating203preference every time the vehicle is
returned to the saved Home location.
When the vehicle is not at the saved Home location, then the vehicle will
default to the lower limit of Charge
limit preference and the Charge
mode will be set to Immediate.
When Location-based charging is
On and the vehicle is away from the
saved Home location, then the
selection for the charge mode will be
disabled and the selection will be
greyed out.
After 90 days, a notification will
display and the Charge limit
preference will need to be reset for
the next 90 days. Important
information about portable electric
vehicle charging 3 205.
When the GPS location is not
available, dashes will be displayed
and location based charging will be disabled until the GPS is restored.
To use location based charging, a
Home location must first be stored.To store a Home location:
1. From the Energy home screen,
touch Energy settings .
2. Touch Location-based charging .
3. Touch Set home location v .
4. Touch OK.
5. Touch On to enable Location-
based charging .
To change the stored Home location:
1. Touch Update Home Location v
on the Location-based charging
screen.
2. Touch Update, then OK to set the
new home location.
● Touch Cancel to make no
changes.
● Touch Remove to clear the
location and turn location
based charging off.Charging interrupted or
overridden pop-up
The Charging override / interruption
occurred pop-up will appear if any of
the following conditions occur:
● The charging settings have been
modified via OnStar through the
website or the mobile app. For
example, the departure time
tables, the rate tables, or the
charge mode were updated using
the customer website (available
in select regions).
● There was an unintended loss of AC power during the plug-in
charge event. For example, there was a power outage or the
charge cord was unplugged from the wall.
204Driving and operatingProgrammable charging disabled
When the programmable charging
system is disabled, the Unable to
charge screen will be displayed.
Programmed charging override
To temporarily override a delayed charge event, unplug the charge cord from the charge port and then plug it
back in within 5 seconds. A single
horn chirp will sound and charging will begin immediately.
To cancel a temporary override,
unplug the charge cord, wait for
10 seconds, and then plug the charge cord back in. A double horn chirp will
sound and charging will be delayed.
Programmable charging 3 197.
Charging status
The vehicle has a charging status
indicator at the centre of the
instrument panel near the
windscreen. When the vehicle is
plugged in and the vehicle power is
off, the charging status indicator
indicates the following:
● Short flashing green – One horn chirp: Vehicle is plugged in. High
voltage battery is not fully
charged. High voltage battery is
charging. Flash rate increases
from one to four flashes as the
high voltage battery charges.
● Short flashing green – Two audible beeps: Vehicle is
charging but will delay by
programmable charging at least
once before the charge is
complete. Flash rate increases
from one to four flashes as the high voltage battery charges.
● Short flashing green – Four audible beeps: Insufficient time to
fully charge by departure time due to the selected rate
preference. To increase the high
voltage battery state of charge at
the departure time perform a
delayed charging override.
Programmable charging 3 197.
● Long flashing green – Two horn chirps: Charging is delayed by
programmable charging.
Charging will begin later.
Driving and operating205● Solid green – No horn chirps:Charging is complete.
● Solid yellow – No horn chirp: Vehicle is plugged in. It is normalfor the charging status indicator
to turn yellow for a few seconds
after plugging in a compatible
charge cord. The solid yellow
may remain illuminated
depending on the vehicle.
This may also indicate that the
charging system has detected a
fault and will not charge the high
voltage battery.
● No light signal (upon plug‐in) – No horn chirps: Charge cord
connection should be checked.
● No light signal (after indication of
green or yellow charging status
indicator) – No horn chirps:
Charge cord connection should
be checked. If connection is
correct, this may be due to a
power failure and charging will
begin later. This may also occur
if the vehicle has detected a high voltage charging system fault.● No light signal – Three horn chirps: Charge port door is open.
● No light signal – Horn chirps repeatedly: The power supply
was interrupted before the
charging process could be
completed. Repeated chirps will stop if power is restored within
90 seconds.
Vehicle personalisation 3 91.
The system may be thermally
conditioning the high voltage battery
during any of the states mentioned
above, requiring electric energy to be
transferred to the vehicle.
If the vehicle is plugged in and vehicle power is on, the charging status
indicator will flash or illuminate solid green, depending on the charge level.
This also happens during Engine
Assisted Heating if the vehicle is
plugged in.
If the vehicle is plugged in and the
charging status indicator is off, a
charging fault has been detected.Charge cord9 Danger
There is a risk of electric shock
that may cause personal injury or
death.
Do not use the charge cord if any part of the charge cord is
damaged.
Do not open or remove the charge cord cover.
Service by qualified personnel
only. Connect the charge cord to a
properly grounded outlet with
cords that are not damaged.
A portable charge cord used to
charge the vehicle high voltage
battery is stored under the rear floor
storage cover in the load
compartment 3 194.
206Driving and operatingImportant information about
portable electric vehicle charging
● Charging an electric vehicle can stress a building's electrical
system more than a typical
household appliance.
● Before you plug in to any electrical outlet, have a qualified
electrician inspect and verify the
electrical system (electrical
outlet, wiring, junctions and
protection devices) for heavy-
duty service at a 10 A continuous load.
● Electrical outlets may wear out with normal usage or be
damaged over time, making them
unsuitable for electric vehicle
charging.
● Check the electrical outlet / plug while charging and discontinue
use if the electrical outlet / plug is hot, then have the electrical
outlet serviced by a qualified
electrician.● When outdoors, plug into an electrical outlet that is weather-
proof while in use.
● Mount the charging cord to reduce strain on the electricaloutlet / plug.9 Warning
Improper use of portable electric
vehicle charge cords may cause a fire, electrical shock, or burns, and
may result in damage to property,
serious injury, or death.
● Do not use extension cords, multi-outlet power strips,
splitters, grounding adaptors,
surge protectors, or similar
devices.
● Do not use an electrical socket that is worn or damaged, or onethat will not hold the plug firmly
in place.
● Do not use an electrical socket that is not properly grounded.
● Do not use an electrical socket that is on a circuit with other
electrical loads.
9 Warning
Read all the safety warnings and
instructions before using this
product. Failure to follow the
warnings and the instructions may result in electric shock, fire, and /
or serious injury.
Never leave children unattended
near the vehicle while the vehicle is charging and never allow
children to play with the charge
cord.
If the plug provided does not fit the electrical outlet, do not modify the
plug. Arrange for a qualified
electrician to inspect the electrical
outlet.
Do not put fingers into the electric
vehicle connector.
9 Warning
To reduce the risk of fire,
installations shall comply with the
requirements of National Electric
Code IEC 60364 – Electrical
Driving and operating207installations in buildings,
depending on the region in which
the unit is being installed. The
installer shall comply with any
additional local requirements
mandated by the country and / or
municipality.
Do not use this product if the
flexible power cord or the electric
vehicle cable is frayed, has broken insulation, or shows any other
signs of damage.
Do not use this product if the
enclosure or the vehicle plug is
broken, cracked, open, or shows
any other indication of damage.
The plug must be plugged into an
appropriate electrical outlet that is
properly installed in accordance
with all local codes and
ordinances. Do not modify the
plug provided with the product. If
the plug does not fit the electrical
outlet, have a proper electrical
outlet installed by a qualified
electrician. If ground is missing,the charge cord indicators will
indicate an electrical system fault
and the vehicle may not charge.
1. Vehicle plug
2. Protective cover
3. Status indicators
4. Wall plug
Charge cord status indicators
After plugging in the charge cord, it
will perform a quick self test.
Verify the charge cord status.
● c illuminates green and d is off,
the charge cord is ready to
charge the vehicle.
● c flashing green and d is off:
Electrical outlet / plug fault: The
charge cord has detected that the electrical outlet / plug
overheated. Use another
electrical outlet or have the
electrical outlet serviced by a
qualified electrician. Reset the
charge cord by unplugging the
charge cord from the electrical
outlet and re-plugging it.
● c is off and d flashes red:
Vehicle fault: The charge cord
ground-fault circuit interrupter
has tripped. Ensure that there is no physical damage to the
charge cord and that the vehicle
plug is seated completely and making a good connection. Reset
the charge cord by unplugging