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INTRODUCTION
14
Contacting Volvo
Use the following contact information if youwould like to get in touch with Volvo in the Uni-ted States or Canada.
In the USA:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada:
Volvo Cars of Canada
National Customer Service
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Volvo On Call Roadside Assistance
Your new Volvo comes with a four year ONCALL roadside assistance.
Additional information, features, and benefits ofthis program are described in a separate informa-tion package in your glove compartment.
If you require assistance, dial:
In the U.S. 1-800-638-6586 (1-800-63-VOLVO)
In Canada 1-800-263-0475
NOTE
Some vehicles may be equipped withVolvo On Call with Sensus Connect, whichwill allow access to the call center and addi-tional features directly from the vehicle. Thisis in addition to the Volvo On Call RoadsideAssistance program mentioned above.
Volvo On Call with Sensus Connect will bea customer pay subscription offer after an ini-tial complimentary trial period.
Additional information about yourvehicle
Volvo Cars' website and support site provideadditional information about your vehicle.
Support on the Internet
Go to support.volvocars.com or use the QR codebelow to visit the site, which is available in mostmarkets.
QR code to the support site
The information on the support site is searchableand is grouped into different categories. Itincludes support for e.g., Internet-based servicesand functions, Volvo On Call (VOC), the naviga-tion system and apps. Video and step-by-stepinstructions explain various procedures such ashow to connect the vehicle to the Internet via acell phone.
Downloadable information
Maps
Sensus Navigation system maps can be down-loaded from the support site.
Page 255 of 584

LOCKS AND ALARM
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* Option/accessory, for more information, see Introduction.253
Preloaded springs
Preloaded springs for the power tailgate
WARNING
Never touch or attempt to access the preloa-ded springs for the power tailgate. Doing socould result in serious injury.
Related information
•Remote key's range (p. 240)
•Locking/unlocking from outside the vehicle(p. 244)
•Foot movement tailgate operation* (p. 243)
Private (valet) locking
The glove compartment and the tailgate can belocked when e.g., the vehicle is in a workshopfor service, etc.
Activating private locking/setting a
security code
The ignition has to be in at least mode I in orderto activate private locking.
1. Private locking can be activated from thecenter display's Function view or under Set-tings in Top view:
•In Function view, tap Private Locking.
•In Top view, tap Settings and then tap
My CarLocking. Tap the PrivateLocking box.
>A pop-up window will appear.
NOTE
•A security code has to be selected the firsttime this function is used. This code isused to deactivate any previously used PINcodes. Keep this code in a safe place.
•If private locking is activated and the vehi-cle is unlocked using Volvo On Call or theVolvo On Call mobile app, it will be auto-matically deactivated.
2. Enter the code to be used to unlock theglove compartment and tailgate and tapConfirm.
>The glove compartment and tailgate willlock. Confirmation is provided by a greenindicator light in the button in Functionview and an X in the private locking boxunder Top view's Settings.
Deactivating private locking
1. This function can be deactivated from thecenter display's Function view or under Set-tings in Top view:
•In Function view, tap Private Locking.
•In Top view, tap Settings and then tap
My CarLocking. Tap (deselect) thePrivate Locking box.
>A pop-up window will appear.
2. Enter the code used for locking and tapConfirm.
>The glove compartment and tailgate willunlock. Confirmation is provided when thegreen indicator light in the button in Func-tion view goes out and the X in the privatelocking box under Top view's Settings dis-appears.
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MAINTENANCE AND SERVICING
517
Location of the fuseboxes
Engine compartment
Under the glove compartment
Cargo compartment
Related information
•Replacing fuses (p. 517)
•Fuses in the cargo compartment (p. 527)
•Fuses in the engine compartment (p. 518)
•Fuses in the passenger compartment(p. 523)
Replacing fuses
The fuses help protect the vehicle's electricalcomponents from overloading or short circuits.
Fuse replacement
1. See the list of fuse boxes for their locations.
2. Pull the fuse straight out and examine it fromthe side to see if the curved metal wire in thefuse is intact.
3. If the wire is broken, insert a new fuse of thesame color and amperage (written on thefuse).
WARNING
Never use metal objects or fuses with higheramperage than those stated on the followingpages. Doing so could seriously damage oroverload the vehicle's electrical system.
Related information
•Fuses (p. 516)
•Fuses in the cargo compartment (p. 527)
•Fuses in the engine compartment (p. 518)
•Fuses in the passenger compartment(p. 523)
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MAINTENANCE AND SERVICING
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523
Fuses in the passengercompartment
The fuses in the passenger compartment(located under the glove compartment) help pro-
tect electrical components such as the 120-voltsocket, displays and door modules.There is a fuse removal tool on the inside of thefuse box covers. There are also positions in thefuse box for several extra fuses.