2017 VOLVO XC90 TWIN ENGINE HYBRID Owners Manual

M A I N T E N A N C E A N D S E R V I C I N G

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Volvo's service program
Periodic maintenance and service performed atthe intervals specified in your Warranty andService Records Information booklet will helpkeep your vehicle running well.

Introduction
The maintenance services contain several checksthat require special instruments and tools andtherefore must be performed by a qualified tech-nician. To keep your Volvo in top condition, spec-ify time-tested and proven Genuine Volvo Partsand Accessories.

The Federal Clean Air Act – U.S.
The Federal Clean Air Act requires vehicle manu-facturers to furnish written instructions to the ulti-mate purchaser to assure the proper servicingand function of the components that controlemissions. These services, which are listed in the"Warranty and Service Records Information"booklet, are not covered by the warranty. You willbe required to pay for labor and material used.

Maintenance
Your Volvo passed several major inspectionsbefore it was delivered to you, in accordance withVolvo specifications. The maintenance proce-dures outlined in the Warranty and ServiceRecords Information booklet, many of which willpositively affect your vehicle's emissions, shouldbe performed as indicated. It is recommendedthat receipts for vehicle emission maintenance beretained in case questions arise concerning
maintenance. Inspection and maintenance shouldalso be performed anytime a malfunction isobserved or suspected.
Applicable warranties – U.S./Canada
In accordance with applicable U.S. and Canadianregulations, the following list of warranties is pro-vided.
•New Vehicle Limited Warranty
•Parts and Accessories Limited Warranty
•Corrosion Protection Limited Warranty
•Seat Belt and Supplemental Restraint Sys-tems Limited Warranty
•Emission Design and Defect Warranty
•Emission Performance Warranty
These are the federal warranties; other warran-ties are provided as required by state/provinciallaw. Refer to your separate Warranty and ServiceRecords Information booklet for detailed informa-tion concerning each of the warranties.
Periodic maintenance helps minimize
emissions
NOTE
•Refer to your Warranty and ServiceRecords Information booklet for a com-prehensive service and maintenanceschedule up to 150,000 miles (240,000km). This program contains inspectionsand services necessary for the properfunction of your vehicle and includescomponents that affect vehicle emis-sions.
•The Warranty and Service Records Infor-mation booklet also contains detailedinformation concerning the warrantiesthat apply to your vehicle.

On-board Diagnostic System
OBD II is part of your vehicle's computerizedengine management system. It stores diagnosticinformation about your vehicle's emission con-trols. It can light the Check Engine light (MIL) if itdetects an emission control "fault." A "fault" is acomponent or system that is not performingwithin an expected range. A fault may be perma-nent or temporary. OBD II will store a messageabout any fault.

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Emission inspection readiness
How do states use OBD II for emission
inspections?
Many states connect a computer directly to avehicle's OBD II system. The inspector can thenread "faults." In some states, this type of inspec-tion has replaced the tailpipe emission test.

How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspectionfor any of the following reasons.
•If your Check Engine (MIL) light is lit, yourvehicle may fail inspection.
•If your vehicle's Check Engine light was lit,but went out without any action on your part,OBD II will still have a recorded fault. Yourvehicle may pass or fail, depending on theinspection practices in your area.
•If you had recent service that required dis-connecting the battery, OBD II diagnosticinformation may be incomplete and "notready" for inspection. A vehicle that is notready may fail inspection.

How can I prepare for my next OBD II
emission inspection?
•If your Check Engine (MIL) light is lit – or waslit but went out without service, have your
vehicle diagnosed and, if necessary, servicedby a qualified Volvo technician.
•If you recently had service for a lit CheckEngine light, or if you had service thatrequired disconnecting the battery, a periodof driving is necessary to bring the OBD IIsystem to "ready" for inspection. Two half-hour trips of mixed stop-and-go/highwaydriving are typically needed to allow OBD II toreach readiness. Your Volvo retailer can pro-vide you with more information on planning atrip.
•Maintain your vehicle in accordance with yourvehicle's maintenance schedule.
Owner maintenance
Periodic maintenance requirements and intervalsare described in your vehicle's Warranty andService Records Information booklet.
The following points can be carried out betweenthe normally scheduled maintenance services.

Each time the car is refueled:
•Check the engine oil level.
•Clean the windshield, windshield wipers,headlights, and taillights.
Monthly:
•Check cold tire pressure in all tires. Inspectthe tires for wear.
•Check that engine coolant and other fluidlevels are between the indicated "min" and"max" markings.
•Clean interior glass surfaces with a glasscleaner and soft paper towels.
•Wipe driver information displays with a softcloth.
•Visually inspect battery terminals for corro-sion. Corrosion may indicate a loose terminalconnector, or a battery near the end of itsuseful service life. Consult your Volvo retailerfor additional information.

As needed:
Wash the car, including the undercarriage, toreduce wear that can be caused by a buildup ofdirt, and corrosion that can be caused by salt res-idues.
Clean leaves and twigs from air intake vents atthe base of the windshield, and from other placeswhere they may collect.

NOTE
Complete service information for qualifiedtechnicians is available online for purchase orsubscription at www.volvotechinfo.com.

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Related information
•Climate system service (p. 511)System updates
Updates are available for infotainment-relatedservices and Internet connections. If system soft-ware updates are available, they can be to bedownloaded all at once or separately.
System (software) updates arehandled through theDownload Center app in thecenter display's App view. Taponce to start a download app inHome view's lower sub-view. Ifno search for updates hasbeen performed since the last time the infotain-ment system was started, a search will be initi-ated.
No search will begin if a software download isunderway.
An icon in the System updates button indicatesthe number of updates that are currently availa-ble. Tap the button to display a list of updatesthat can be installed in the vehicle.
For additional information and answers to com-monly asked questions pertaining to the functionand downloading system updates, go to sup-port.volvocars.com.
Background searches for software updatesis activated by default when the vehicle isdelivered from the factory.

NOTE
Downloading data may affect other systemfeatures that share the Internet connection. Adownload can be cancelled at any time or theother features can be temporarily turned offwhile the software download is underway.

NOTE
An update may be interrupted when the igni-tion is switched off.
However, an update does not have to becompleted when the ignition is switched off; itwill resume automatically when the ignition isswitched on again.

Updating all system software
–Select Install all at the bottom of the list.
To avoid displaying a list, select Install all by theSystem updates button.

Updating individual programs
–Select Install to choose the software to bedownloaded.

Cancelling a download
–Tap the activity indicator that replaced theInstall button on the screen when the down-load began.

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Keep in mind that a download can be cancelledbut an installation that has already begun cannotbe interrupted.

Allowing background searches or
software updates
This function can be deactivated from the centerdisplay:
1. Go to the Settings in the center display's Topview and select Download Center.
2.Tap SystemDownload Center.
3.Tap to deselect Auto Software Update.
If an update is available, New software updatesavailable will appear in the center display's sta-tus bar. Tap the message to start a download appin Home view's lower sub-view. As soon as thedownload app has started, an icon in the Systemupdates button will indicate the number ofdownloads available.

Related information
•Center display overview (p. 33)
•Navigating in the center display's views(p. 43)
Remote updates
With the vehicle connected to the Internet,updates for a number of the vehicle's systemscan be downloaded from the center display.
The Download Center app isstarted from the center dis-play's App view and makes itpossible to:
•search for and update system software
•update the Sensus Navigation maps
•download, update and uninstall apps
Related information
•Downloading, updating and uninstalling apps(p. 468)
•System updates (p. 506)
Vehicle status
The vehicle's general status can be displayed inthe center display along with the possibility to
book service1
The Car status app is startedin the center display's App viewand has three tabs:
•Messages: stored messages
•Status: tire pressure and engine oil level
•Appointments: booking service or repairs1

Related information
•Using the center display (p. 50)
•Booking service and repairs (p. 508)
•Checking tire inflation pressure (p. 493)
•Checking and refilling engine oil (p. 542)
1Certain markets only.

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Booking service and repairs
Connected Service Booking (CSB) makes itpossible to use the vehicle's Internet connectionto set up a time for service, maintenance and/orrepairs.
The information is handled through the Carstatus app, which can be opened from the cen-ter display's App view.
Information about your vehicle is sent to yourretailer and you can book your workshop appoint-ment directly in your retailer's workshop planningsystem using the Volvo On-Line Service Schedu-ler with your smart phone. The system will alsosend a reminder as the appointment approachesand the Sensus Navigation system will providedirections to the workshop if necessary.
This feature makes it convenient to book a work-shop appointment directly from your vehicle.Vehicle-related information is sent to yourretailer, who prepares your visit to the workshop.After you have requested a workshop appoint-ment, your retailer will send you an email includ-ing a link enabling you to connect directly to yourretailer's booking system, where you can bookthe appointment at a convenient time. Informationabout your retailer is also available in the vehicleso that you can contact the retailer/workshop atany time using the Call my retailer menu option.

NOTE
My Volvo can be found by going to www.vol-vocars.com and selecting the United States orCanada.

Before the service can be used
Volvo ID
•The owner (primary driver) must create orhave a Volvo ID (see the article "Volvo ID").
•You must enter your Volvo ID (your emailaddress) in the vehicle as explained in thearticle "Volvo ID". If you have already regis-tered a Volvo ID, use the same email addressthat you used to create the Volvo ID.

Changing a Volvo ID email address
If you would like to register a different emailaddress, open the Volvo ID app in the center dis-play's App view and tap Change Volvo ID. Fol-low the instructions provided. See also the article"Volvo ID" for additional information.

Selecting a Volvo retailer on the My Volvo
website
By default, the retailer where you purchased yourvehicle will be your preferred retailer/Volvoauthorized workshop who will perform serviceand repairs on your vehicle. To change the pre-ferred retailer, go to your personalized My Volvowebsite.
Prerequisites for booking service from the
vehicle
In order to request an appointment from the vehi-cle:
•The engine must be running
•The vehicle must be connected to the Inter-net (see the article "Internet connected vehi-cle")

Using the service
When it is time for service or in certain cases ifrepairs are necessary, a message will appear inthe instrument panel and in the center display.This message is triggered by:
•the amount of time that has elapsed sincethe last service
•the number of hours the engine has runsince the last service
•mileage since the last service.
•Specific alerts or fault codes in the vehicle

Booking service or repairs
Submit a booking request whenever you need aworkshop appointment or when a messageregarding the need for service or repairs hasbeen displayed in the instrument panel and in thecenter display. This can be done directly from thevehicle as follows or alternatively by using the MyVolvo personal website booking tab.

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Sending an appointment request
1.Open the Car status app in the center dis-play's App view.
2.Tap Appointments.
3.Under Appointments, tap Requestappoint..
4.Check that your Volvo ID is correct.
5.Check that the correct preferred retailer islisted. If you prefer, simply tap the button toinitiate a call to the retailer.
6.Tap Send appointment request. Yourrequest and vehicle data will be sent to yourretailer through the vehicle's Internet con-nection.
>Volvo will send a booking invitation to youremail address with a link to your preferredworkshop's On-Line Service Scheduler.
7. Open the email and click the link to bookyour workshop appointment at a convenienttime with your preferred service advisor. Addany additional preferences and free text toyour booking.
8. When you have submitted your workshopbooking, your appointment will be confirmedonline directly by email. The booking informa-tion will also appear in the Car status app inthe center display after a period of time aswell as in your My Volvo personal website,where you can make changes to yourappointment at any time.
9.Several days prior to your appointment, youwill receive a reminder via email from yourretailer. A notification will also appear on thecenter display one day prior to the appoint-ment. You can set the interval for otherreminders (e.g., two days, three days) at yourMy Volvo personal website.
10. On the day of your appointment, a reminderwill appear again on the center display andthe retailer's address can be set in your navi-gation system if you require directions to theworkshop.

Sending vehicle-related information
Information about the vehicle can be sent at anytime using its Internet connection.
Using this function does not send a workshopappointment request to your retailer; onlyvehicle data will be transmitted to Volvo. Thisvehicle data can be accessed by any retailer ifyou call the retailer and provide your VehicleIdentification Number (VIN).
1.Open the Car status app in the center dis-play's App view.
2.Tap Appointments.
3.Under Appointments, tap Send vehicledata.
>A message confirming that vehicle infor-mation has been sent via the Internetconnection will appear on the center dis-play. Transmission of the vehicle informa-tion can be cancelled at any time by tap-ping the X in the activity indicator.

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Viewing workshop information
1.Open the Car status app in the center dis-play's App view.
2.Tap Appointments.
3.Under Appointments, tap Workshopinformation.
>A window with retailer information willappear.
4. If you prefer, call the retailer, or select anaddress or GPS coordinates to activate thenavigation system.

Appointments and vehicle information
When you make an appointment or send vehicleinformation from your vehicle, this information will
be sent using the Internet connection2. Informa-tion about the vehicle includes:
•service requirements
•time since service was last performed
•function status
•fluid levels
•mileage (odometer reading)
•VIN (Vehicle Identification Number)
•The vehicle's software version
•Diagnostic information
Related information
•Internet connected vehicle (p. 466)
•Volvo ID (p. 32)
Wi-Fi connection to a workshop
The time a vehicle is in a workshop for service orrepairs can be reduced by transmitting trouble-shooting information as soon as the car reachesthe workshop.
This is done most conveniently by selectingAutomatically connect when I arrive in thecenter display's Settings menu.
Each time the vehicle slows down to a sufficientlylow speed, it begins searching for a Wi-Fi net-work. If an authorized Volvo network (at a retaileror workshop) is found, a message will be dis-played or a pop-up window will open in the cen-ter display (this applies to manual connections,see the section "Manually connecting to a work-shop" below).
2There will be a slight charge for sending this information via the vehicle's Internet connection, depending on your service plan.