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Volvo's service program
Periodic maintenance and service performed at the intervals specified in your Warranty andService Records Information booklet will helpkeep your vehicle running well.
IntroductionThe maintenance services contain several checks that require special instruments and tools andtherefore must be performed by a qualified tech-nician. To keep your Volvo in top condition, spec-ify time-tested and proven Genuine Volvo Partsand Accessories.
The Federal Clean Air Act – U.S.
The Federal Clean Air Act requires vehicle manu- facturers to furnish written instructions to the ulti-mate purchaser to assure the proper servicingand function of the components that controlemissions. These services, which are listed in the"Warranty and Service Records Information"booklet, are not covered by the warranty. You willbe required to pay for labor and material used.
Maintenance
Your Volvo passed several major inspections before it was delivered to you, in accordance withVolvo specifications. The maintenance proce-dures outlined in the Warranty and ServiceRecords Information booklet, many of which willpositively affect your vehicle's emissions, shouldbe performed as indicated. It is recommendedthat receipts for vehicle emission maintenance beretained in case questions arise concerning maintenance. Inspection and maintenance shouldalso be performed anytime a malfunction isobserved or suspected.
Applicable warranties – U.S./Canada
In accordance with applicable U.S. and Canadian regulations, the following list of warranties is pro-vided.
• New Vehicle Limited Warranty
• Parts and Accessories Limited Warranty
• Corrosion Protection Limited Warranty
• Seat Belt and Supplemental Restraint Sys-tems Limited Warranty
• Emission Design and Defect Warranty
• Emission Performance Warranty
These are the federal warranties; other warran-ties are provided as required by state/provinciallaw. Refer to your separate Warranty and ServiceRecords Information booklet for detailed informa-tion concerning each of the warranties.
Periodic maintenance helps minimize emissions
NOTE
• Refer to your Warranty and Service Records Information booklet for a com-prehensive service and maintenanceschedule up to 150,000 miles (240,000km). This program contains inspectionsand services necessary for the properfunction of your vehicle and includescomponents that affect vehicle emis-sions.
• The Warranty and Service Records Infor-mation booklet also contains detailedinformation concerning the warrantiesthat apply to your vehicle.
On-board Diagnostic SystemOBD II is part of your vehicle's computerized engine management system. It stores diagnosticinformation about your vehicle's emission con-trols. It can light the Check Engine light (MIL) if itdetects an emission control "fault." A "fault" is acomponent or system that is not performingwithin an expected range. A fault may be perma-nent or temporary. OBD II will store a messageabout any fault.
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Emission inspection readiness
How do states use OBD II for emission
inspections?
Many states connect a computer directly to a vehicle's OBD II system. The inspector can thenread "faults." In some states, this type of inspec-tion has replaced the tailpipe emission test.
How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspection for any of the following reasons.
• If your Check Engine (MIL) light is lit, yourvehicle may fail inspection.
• If your vehicle's Check Engine light was lit,but went out without any action on your part,OBD II will still have a recorded fault. Yourvehicle may pass or fail, depending on theinspection practices in your area.
• If you had recent service that required dis-connecting the battery, OBD II diagnosticinformation may be incomplete and "notready" for inspection. A vehicle that is notready may fail inspection.
How can I prepare for my next
OBD II
emission inspection?
• If your Check Engine (MIL) light is lit – or was lit but went out without service, have your vehicle diagnosed and, if necessary, servicedby a qualified Volvo technician.
• If you recently had service for a lit CheckEngine light, or if you had service thatrequired disconnecting the battery, a periodof driving is necessary to bring the OBD IIsystem to "ready" for inspection. Two half-hour trips of mixed stop-and-go/highwaydriving are typically needed to allow OBD II toreach readiness. Your Volvo retailer can pro-vide you with more information on planning atrip.
• Maintain your vehicle in accordance with yourvehicle's maintenance schedule.
Owner maintenancePeriodic maintenance requirements and intervalsare described in your vehicle's Warranty andService Records Information booklet. The following points can be carried out between the normally scheduled maintenance services.
Each time the car is refueled:
•Check the engine oil level.
• Clean the windshield, windshield wipers, headlights, and taillights.
Monthly:
• Check cold tire pressure in all tires. Inspect the tires for wear.
• Check that engine coolant and other fluidlevels are between the indicated "min" and"max" markings.
• Clean interior glass surfaces with a glasscleaner and soft paper towels.
• Wipe driver information displays with a softcloth.
• Visually inspect battery terminals for corro-sion. Corrosion may indicate a loose terminalconnector, or a battery near the end of itsuseful service life. Consult your Volvo retailerfor additional information.
As needed:
Wash the car, including the undercarriage, to reduce wear that can be caused by a buildup ofdirt, and corrosion that can be caused by salt res-idues. Clean leaves and twigs from air intake vents at the base of the windshield, and from other placeswhere they may collect.
NOTE
Complete service information for qualified technicians is available online for purchase orsubscription at www.volvotechinfo.com.
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Keep in mind that a download can be cancelled but an installation that has already begun cannotbe interrupted.
Allowing background searches or
software updates
This function can be deactivated from the centerdisplay:
1. Go to the Settings in the center display's Top view and select
Download Center.
2. Tap
SystemDownload Center.
3. Tap to deselect
Auto Software Update.
If an update is available,
New software updates
available will appear in the center display's sta-
tus bar. Tap the message to start a download app in Home view's lower sub-view. As soon as the download app has started, an icon in the
System
updates button will indicate the number of
downloads available.
Related information
• Center display overview (p. 28)
• Navigating in the center display's views (p. 38)
Remote updates With the vehicle connected to the Internet, updates for a number of the vehicle's systemscan be downloaded from the center display.
The Download Center app is
started from the center dis- play's App view and makes itpossible to:
• search for and update system software
• update the Sensus Navigation maps
• download, update and uninstall apps
Related information
•Downloading, updating and uninstalling apps (p. 441)
• System updates (p. 482)
Vehicle status
The vehicle's general status can be displayed in the center display along with the possibility to book service 1
The Car status app is started
in the center display's App view and has three tabs:
•Messages: stored messages
•
Status: tire pressure and engine oil level
•
Appointments: booking service or repairs 1
Related information
•
Using the center display (p. 44)
• Booking service and repairs (p. 484)
• Checking and refilling engine oil (p. 517)
1
Certain markets only.
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Booking service and repairs Connected Service Booking (CSB) makes it possible to use the vehicle's Internet connectionto set up a time for service, maintenance and/orrepairs.
The information is handled through the Car
status app, which can be opened from the cen-
ter display's App view. Information about your vehicle is sent to your retailer and you can book your workshop appoint-ment directly in your retailer's workshop planningsystem using the Volvo On-Line Service Schedu-ler with your smart phone. The system will alsosend a reminder as the appointment approachesand the Sensus Navigation system will providedirections to the workshop if necessary. This feature makes it convenient to book a work- shop appointment directly from your vehicle.Vehicle-related information is sent to yourretailer, who prepares your visit to the workshop.After you have requested a workshop appoint-ment, your retailer will send you an email includ-ing a link enabling you to connect directly to yourretailer's booking system, where you can bookthe appointment at a convenient time. Informationabout your retailer is also available in the vehicleso that you can contact the retailer/workshop at any time using the
Call my retailer menu option.
NOTE
My Volvo can be found by going to www.vol- vocars.com and selecting the United States orCanada.
Before the service can be used
Volvo ID
• The owner (primary driver) must create or have a Volvo ID (see the article "Volvo ID").
• You must enter your Volvo ID (your emailaddress) in the vehicle as explained in thearticle "Volvo ID". If you have already regis-tered a Volvo ID, use the same email addressthat you used to create the Volvo ID.
Changing a
Volvo ID email address
If you would like to register a different email address, open the Volvo ID app in the center dis- play's App view and tap
Change Volvo ID. Fol-
low the instructions provided. See also the article "Volvo ID" for additional information.
Selecting a Volvo retailer on the My Volvo
website
By default, the retailer where you purchased your vehicle will be your preferred retailer/Volvoauthorized workshop who will perform serviceand repairs on your vehicle. To change the pre-ferred retailer, go to your personalized My Volvowebsite.
Prerequisites for booking service from the vehicle
In order to request an appointment from the vehi- cle:
• The engine must be running
• The vehicle must be connected to the Inter-net (see the article "Internet connected vehi-cle")
Using the serviceWhen it is time for service or in certain cases ifrepairs are necessary, a message will appear inthe instrument panel and in the center display.This message is triggered by: • the amount of time that has elapsed since the last service
• the number of hours the engine has runsince the last service
• mileage since the last service.
• Specific alerts or fault codes in the vehicle
Booking service or repairs
Submit a booking request whenever you need a workshop appointment or when a messageregarding the need for service or repairs hasbeen displayed in the instrument panel and in thecenter display. This can be done directly from thevehicle as follows or alternatively by using the MyVolvo personal website booking tab.
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Automatically connecting to a workshop
Without driver confirmation
This is the most convenient way to transmit trou- ble-shooting data. The driver does not need toconfirm that the vehicle will establish a connec-tion. If the vehicle stops at a workshop and the engine is switched off using the start knob, a messagewill appear above the status bar in the center dis-play. The vehicle will be automatically connectedwhen the driver's door is opened if the driver does not tap the
Cancel button in the message.
To help prevent the driver from being disturbed by unwanted requests to connect (e.g., if thevehicle is often parked near a workshop with anauthorized Volvo network), the vehicle will switchto manual connection if the driver cancels a con-nection request twice within 5 days.
With driver confirmation
With this alternative, the driver must confirm a connection. If the vehicle stops at a workshop and the engine is switched off using the start knob, a pop-upwindow will open in the center display. The vehi-cle will be automatically connected when the driv- er's door is opened if the driver taps
Connect in
the pop-up window. If the driver does nothing or taps the pop-up window's
Abort button, no
attempt will be made to establish a connection.
NOTE
To help prevent the driver from being distur- bed by unwanted requests to connect (e.g., ifthe vehicle is often parked near a workshopwith an authorized Volvo network), the vehiclewill switch to manual connection if the drivercancels a connection request twice within5 days.
Manually connecting to a workshopManual connections are handled by the service technician.
Changing the way a connection is madeThe type of connection (manual or automatic)can be changed in the center display's Settingsmenu.
1. Pull down the center display's Top view and
tap
Settings.
2. Tap
CommunicationVolvo Service
Networks.
3. Select
Automatically connect when I
arrive, Ask before connecting or Never
connect and never ask (manual connec-
tions).
Related information
• Internet connected vehicle (p. 439)
• Settings view (p. 109)
Climate system service
Service and repairs on the air conditioning sys- tem should only be done by a trained and quali-fied Volvo service technician.
Troubleshooting and repairsThe air conditioning system contains a floures- cent tracer substance. Ultraviolet light is used tosearch for leaks in the system.
Refrigerant R134a
WARNING
The air conditioning system contains the refrigerant R134a under pressure. Serviceand repairs on the system should only bedone by a trained and qualified Volvo servicetechnician.
Related information
• Climate control system (p. 182)
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Start battery
The vehicle's electrical system is single pole and uses the body and engine block as conductors. The start (main) battery is used to power the starter motor and other electrical componentsand systems. The start battery should only be replaced by a trained and qualified Volvo service technician.
The vehicle has an alternating current generator. The start battery is an Absorbed Glass Mat (AGM) 12-volt battery that is dimensioned foruse in vehicles to support electrical systems andfunctions and regenerative charging. The service life of a battery is affected by factors such as driving conditions/style, the number ofstarts, climate, etc. Extreme cold may also furtherdecrease the battery
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WARNING
In certain models, the battery is held in place by a strap. Ensure that this strap is alwayssecurely fastened and pulled taut.
• When replacing the start battery or support battery an Absorbed Glass Mat (AGM) mustbe used.
• When replacing the start battery, a new bat-tery with the same specifications and dimen-sions must be used. The battery should onlybe replaced by a trained and qualified Volvoservice technician.
Related information
•
Jump starting (p. 374)
• Support battery (p. 490)
• Battery symbols (p. 491)
Support battery Vehicles equipped with Start/Stop are equipped with two 12-volt batteries.
In addition to a heavy-duty start battery, models with Start/Stop also have a support battery thatprovides extra current during the Start/Stopfunction's start sequence.
The support battery is located in a box next to the spring strut in the engine compartment
The following table shows the specifications for the support battery:
Current (V) 12 Cold start capacity (Cold Cranking Amperes -CCA) (A) 170
Dimensions, L×W×H in. (mm)5.9×3.5×5.1
(150×90×130)
Capacity (Ah) 10
• When replacing the start battery or support battery in a vehicle with Start/Stop, anAbsorbed Glass Mat (AGM) must be used.
• The greater the current consumption in thevehicle, the more the generator has to oper-ate and the battery is charged. This increasesfuel consumption.
• When the start battery's charge is below theminimum permitted level, the Start/Stopfunction will be disabled.
When the Start/Stop function is temporarily disa-bled due to high current consumption:
• The engine will auto-start, even if the brakepedal is depressed.
The support battery does not normally requiredmore service than the start battery. If questionsarise, consult a Volvo retailer or trained and quali-fied Volvo service technician.
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CAUTION
When connecting an external start battery or a battery charger, the Start/Stop function maybe temporarily disabled if the negative termi-nal on the vehicle's start battery is used toconnect an external start battery or a battery charger. Only the negative connection point
in the engine compartment may be used as a ground point.
NOTE
If the start battery is completely discharged and the vehicle has no normal electrical func-tions, and the engine is then started using anauxiliary battery or battery charger, theStart/Stop function will be activated. Theengine can then be auto-stopped but may notauto-start again due to an insufficient chargelevel in the start battery. To help ensure auto-start, the start battery should be charged first. At a temperature ofapprox. 60 °F (15 °C), the battery should becharged for at least 1 hour, preferably usingan external battery charger. At lower tempera-tures, the battery should be charged for3–4 hours. If a charger is not available, it is advisable to disable the Start/Stop function until the bat-tery is sufficiently recharged.
Related information
• Start battery (p. 488)
• Start/Stop (p. 389)
• Battery symbols (p. 491)
Battery symbols
There are information and warning symbols on the battery.
Wear protective goggles.
See the owner's manual for additional information.
Keep batteries away from children.
Batteries contain corrosive acid.