2017 VOLKSWAGEN TIGUAN airbag

Displays: use a Volkswagen Genuine cleaning cloth (- 000 096 166 A -) with a little water, a
suitable glass cleaner or LCD cleaner. Do not clean displays with a dry cloth.
Rubber seals: clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine
rubber care agent (- 000 096 310 -) on a regular basis.
Seat belts: carefully pull the seat belt right out and leave it out ⇒. Remove large particles of dirt
with a soft brush. Clean the seat belt with a mild soap solution. Leave the belt fabric to dry
completely and then allow it to roll up.
Wooden trims: clean with a soft cloth and some mild soap solution.
Cleaning upholstery fabrics
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushion, this does
not a defect in the cover fabric. The seat padding may contain components for the airbag system
and electrical connections. Seat padding that is damaged, incorrectly cleaned or treated, or that
becomes wet, may cause damage to the vehicle electrical system or trigger a fault in the airbag
system ⇒.
Depending on the equipment, seat cushions with seat heating feature electrical components and
connectors that may be damaged in the event of incorrect cleaning or treatment ⇒. This can
also result in damage to other parts of the vehicle electrics.
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•Do not switch on the seat heating to dry the seats.
•Do not use washing paste or fine detergent solutions.
•Avoid getting the seat wet.
•In the event of uncertainty, contact a Volkswagen dealership.
Mild soap solution: a maximum of two tablespoons of neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of
parts
Accessories and parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or service fluids, for example if the vehicle is to be retrofitted with
accessories or if parts have to be renewed. Volkswagen dealerships can recommend accessories,
parts and service fluids suitable for your requirements. They can also answer any questions you
might have regarding official regulations.
Volkswagen recommends you use only approved Volkswagen accessories and Volkswagen
Genuine Parts. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. And Volkswagen dealerships are qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts, even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retro-fitted equipment which has a direct effect on the control of the vehicle must be
approved by Volkswagen for use in your vehicle and bear the e mark (the European Union's
1)
Failure to clean the parts properly can cause damage to the seat belts, the fastenings and
the belt retractor.
•Never use chemical cleaning agents on the seat belts or their components. The seat
belts must also not come into contact with corrosive fluids, solvents or sharp objects.
•Dry the cleaned seat belt fully before allowing it to retract.
•Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle.
•Never try to repair, modify or remove the seat belts yourself.
WARNING
Incorrect cleaning and care may cause vehicle damage.
•Sharp objects, such as zips, rivets on clothing or belts may damage surfaces. Open
Velcro fasteners can also cause damage.
•Do not use a steam cleaner, brushes or hard sponges etc. for cleaning under any
circumstances.
•To avoid damage, stubborn stains should be removed by a specialist cleaning
company.
NOTICE
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authorization symbol). These devices include cruise control systems or an electronically controlled
suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must
bear the mark (manufacturer conformity declaration in the European Union). Such devices
include refrigerator boxes, laptops and ventilator fans.
Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Unauthorised modifications to the electronic components or software in the vehicle may cause
malfunctions. As the electronic components are linked together in networks, these faults may
indirectly affect the working of other systems. This can seriously impair safety, lead to excessive
wear of components, and also invalidate the type approval for the vehicle.
The Volkswagen dealership cannot be held liable for any damage caused by technical
modifications and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an
authorised Volkswagen workshop using Volkswagen Genuine Parts.
Volkswagen repair information
Volkswagen Service information and official Volkswagen repair information can be purchased for a
fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register on the online portal erWin (electronic
repair and workshop information):
https://erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special auxiliary equipment or body parts
The manufacturer of these components must ensure that these parts (fittings) adhere to the
stipulated environmental laws and regulations, particularly the EU directive 2000/53/EC concerning
end-of-life vehicles and EU directive 2003/11/EC concerning the restriction on the marketing and
use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it
on to any scrapping company later engaged. This is to facilitate environmentally responsible
disposal for all vehicles, including refitted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is
located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunctions or functional faults in
the equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a
qualified workshop.
Impairment or damage to sensors and cameras
Incorrect repairs, retrofit structural modifications to the vehicle, e.g. lowering the body, add-on parts
on the vehicle or trailer ⇒ Trailer towing, or changes to the trim may lead to the sensors or
cameras being disrupted or damaged. This can also be caused by collisions, e.g. when parking.
Failure to observe this may impair important functions (driver assist systems) and damage the
vehicle.
The area in front of and around the sensors and cameras must not be covered by stickers,
additional headlights, trim frames for number plates or similar.
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness
of the airbags, cause malfunctions, accidents and fatal injury.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Objects either on or next to the airbag module covers or are in the deployment zone of
the airbags can cause serious or even fatal injuries should the airbags be activated.
WARNING
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Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen
recommends using a Volkswagen dealership for this purpose.
•Repainting and paint touch-ups in the area around the sensors may impair the function of the
system in question.
•As the Volkswagen badge influences the view of the radar sensor in the front area, drive the
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the underside of the vehicle
and to the engine oil sump.
Depending on where the vehicle is used, it may be a good idea to have an engine and transmission
guard installed, e.g. if the vehicle will be driven over kerbs, on driveways or on unsurfaced roads. If
you wish to have one fitted, Volkswagen recommends contacting your Volkswagen dealership.
Repairs and faults in the airbag system
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the
bodywork should be carried out by a qualified workshop. System components and airbag system
sensors might be fitted on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the
event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and
that removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these requirements.
Any modifications to the vehicle's suspension could prevent the airbag system from working
properly during a collision. For example, using tyre/rim combinations that have not been approved
by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on
the springs, struts and shock absorbers could change the forces that are measured by the airbag
sensors and sent to the electronic control unit. Some changes to the suspension could cause the
forces measured by the sensors to increase, for example. This can lead to the airbag system being
triggered in collision scenarios where it normally would not be triggered if modifications to the
suspension had not been made. Other modifications can cause the forces measured by the
sensors to decrease, therefore preventing the airbag system from being triggered when it should
have been.
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should be carried out only by a qualified
workshop.
WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and
repairs can lead to damage to the vehicle and cause accidents and serious injuries.
•Volkswagen strongly recommends you use only approved Volkswagen accessories
and Volkswagen Genuine Parts. These parts and accessories have been specially
tested by Volkswagen for suitability, reliability and safety.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair
information and qualified personnel.
•Never fit parts to your vehicle that are in any way different from the factory-fitted parts.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Only use rim/tyre combinations which have been approved by Volkswagen for your
vehicle type.
WARNING
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Mobile communication in the vehicle
Electromagnetic radiation
If a mobile telephone or radio device is used without being connected to the external aerial, the
electromagnetic radiation will not be optimally directed to the outside of the vehicle. Increased
levels of radiation in the vehicle interior can occur in particular in the event of poor reception, e.g. in
rural areas. This could constitute a health hazard ⇒.
Depending on the equipment, you may be able to use a suitable mobile phone interface to connect
the mobile telephone to the external aerial ⇒BookletInfotainment system,. The connection quality is
improved and the range of the mobile communication device is increased.
Using a telephone
Many countries require a hands-free system to be used when using a telephone inside the vehicle,
e.g. via a Bluetooth connection. Before use, secure the mobile telephone to a suitable bracket ⇒
or stow it in a storage compartment so that it cannot slip around, e.g. in the centre console.
Use a compatible mobile telephone if the mobile phone interface uses the remote SIM Access
Profile (rSAP) technology.
Two-way radios
Observe legal regulations and the manufacturer's operating instructions for operation of two-way
radios. Approval is required for retrofitting two-way radio systems.
Ask your Volkswagen dealership for further information on installation of two-way radio systems.
Customer information
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the airbag system. This can result in accidents and serious
or even fatal injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
•Airbag modules cannot be repaired. They must be replaced.
•Never use recycled airbag components or components that have been taken from end-
of-life vehicles in your vehicle.
WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim
combinations, can cause the airbag system to work differently and increase the risk of
serious or fatal injuries in the event of an accident.
•Never install any components in the suspension system that do not have the same
characteristics as the original factory-fitted components.
•Never use tyre/rim combinations that have not been approved by Volkswagen.
WARNING
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Mobile telephones which are loosely placed in the vehicle or not properly secured could
be flung through the vehicle interior and cause injuries during a sudden driving or braking
manoeuvre, or in the event of an accident.
•Secure any mobile telephones and accessories located beyond the deployment zone of
the airbags, or stow them safely.
WARNING
If mobile telephones or two-way radios that are not connected to an external aerial are
used, electromagnetic radiation in the vehicle could exceed limit values and thus be a
health hazard for drivers and other vehicle occupants. This also applies to external aerials
which have not been correctly installed.
•Keep a distance of at least 20 cm between a device's aerial and an active medical
implant, e.g. a pacemaker.
•Do not carry an operational device close to or directly above an active medical implant,
e.g. in a breast pocket.
•Switch off the device immediately if you suspect it may be interfering with an active
medical implant or any other medical device.
WARNING

Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems).
Furthermore, your vehicle is equipped with convenience and Infotainment functions, which are also
made possible using electronic control units.
Electronic control units contain data memories that can store information regarding the vehicle
status, component load levels, maintenance requirements, technical events and faults on a
temporary or permanent basis. This information generally documents the status of a component, a
module, a system or the environment, e.g.:
•Operating states of system components, e.g. filling levels, tyre pressure, battery status.
•Status messages from the vehicle or its individual components, e.g. wheel revolutions or speed,
deceleration, lateral acceleration, display of fastened seat belts.
•Faults or malfunctions in important system components, e.g. lights, brakes.
•Information on events which damaged the vehicle.
•System reactions to specific driving situations, triggering of an airbag, intervention the stability
control systems.
•Ambient conditions, e.g. temperature, rain.
As well as performing the actual control unit functions, these data are also used to detect and
rectify faults and help Volkswagen to improve vehicle functions. The majority of these data are
temporary are processed only within the vehicle itself. Only a very small amount of data is stored in
the event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board
diagnostic system) ⇒.
If you have service work performed on your vehicle, the technical data can be read out of the
vehicle together with the vehicle identification number by service employees, e.g. workshops, or
third parties such as breakdown services. Service work includes, for example, repairs,
maintenance, warranty work or quality assurance measures. The service workshop or third party
collects, processes and uses the data. The data document the vehicle's technical status, help in
troubleshooting and in improving quality and may be sent to Volkswagen in some cases.
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should only be read and reset by a qualified workshop. Additional information on
the stored data is available from qualified workshops.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags
being triggered or a collision with an obstacle on the road. These data help in analysis of how a
vehicle system behaved in these situations. The event data recorder records data relating to driving
dynamics and the restraint system for a short period of 10 s or less. This information includes, for
example:
•how various systems in your vehicle have functioned.
•whether the seat belts of the driver and front passenger were fastened.
•the extent to which the driver pressed the brake or accelerator pedal.
•how fast the vehicle was travelling.
These data help to obtain a better understanding of the circumstances in the situations where
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the
systems were switched on or off, available only to a restricted extent or inactive, it is also possible
to determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:
•Adaptive Cruise Control (ACC).
•Lane keeping system (Lane Assist).
•Park Assist.
•Park Distance Control.
•Emergency braking functions (Front Assist).
The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender age or accident
location are also not recorded at any time. However, third parties such as law enforcement
agencies can use corresponding means to link the content of the event data recorder with other
sources of data and thus establish a reference to persons as part of an accident investigation.

Information in accordance with the EU Chemicals Regulation
REACH
In accordance with the European regulations on chemicals, known as REACH, Volkswagen would
like to inform you about the substances that may be found in your vehicle.
You can access this information online using your vehicle identification number ⇒ Technical data:
https://reachinfo.volkswagen.com
Declaration of conformity
The individual manufacturer declares herewith that the following products conform, at the time of
vehicle production, with the basic requirements and other relevant laws and regulations, including
FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:
Radio-based equipment
•Electronic immobiliser.
•Vehicle key.
•Keyless Access locking and starting system.
•Adaptive Cruise Control (ACC).
•Area monitoring system (Front Assist) including City Emergency Brake.
•Lane change system (Side Assist)
•Remote control for the auxiliary heater ⇒ Auxiliary heater and ventilation.
•Trailer manoeuvring system (Trailer Assist) ⇒ Trailer Assist
Electrical equipment
•12-volt socket.
•230-volt Euro socket, 115-volt socket, 100-volt socket.
Recycling and scrapping end-of-life vehicles
Recycling end-of-life vehicles
Volkswagen has already made provision for you to recycle your vehicle in an environmentally
responsible manner. The recycling system operating in many European countries will take back
your vehicle at the end of its useful life. Once the vehicle has been recycled, a certificate of
destruction will be issued to show that the vehicle has been disposed of correctly.
End-of-life vehicles are recycled free of charge, provided that national legislation is complied with.
Further information on the recycling of end-of-life vehicles can be found at a Volkswagen
dealership.
Scrapping
The relevant safety requirements must be observed when the vehicle or components of the airbag
and the belt tensioners are scrapped. Qualified workshops are familiar with these requirements.
Information about vehicles with N1 approval (light commercial
vehicle)
Please observe the following information for vehicles used to transport goods with a maximum
permitted weight of up to 3.5 t (N1 approval in Europe):
Variants and number of seats
N1 vehicles based on a Volkswagen passenger car models are available in different versions. The
number of seats may be restricted to two or four.
Vehicles with two seats: there is no floor covering in the rear of the vehicle interior because there is
no rear bench seat ⇒.
Vehicles with four seats: the centre seat on the rear bench seat cannot be used⇒.
Safe transport of children
Like in vehicles with passenger car approval (M1), approved child restraint systems can be used on
the seats ⇒ Safe transport of children.
Towing a trailer
If the vehicle is approved for towing a trailer, observe any local regulations for driving with a trailer
and using a towing bracket.