2017 VOLKSWAGEN TIGUAN Rest

•Deactivate the front passenger front airbag if fitting a rear-facing child seat on the front
passenger seat.
•When fitting on the front passenger seat, push the front passenger seat back fully and adjust
the seat to the highest position. Adjust the backrest to an upright position ⇒ Sitting position.
•When using child seats from groups 0 or 1 on the rear bench seat, push the rear bench seat
backwards as far as possible ⇒ Sitting position.
•When using child seats from groups 2 or 3 on the rear bench seat, push the rear bench seat
into a central position ⇒ Sitting position.
•Always ensure that there is enough space around the child seat. If necessary, adjust the
position of the seat in front. When doing so, ensure that the driver or front passenger can still
maintain a correct sitting position ⇒ Sitting position.
•The backrest of the child seat must lay as flat as possible against the vehicle seat backrest.
Adjust the seat backrest angle if necessary so that the child seat lies flush against the backrest.
If the child seat, once fitted, touches the vehicle head restraint so that it cannot lie flat against
the backrest, push the vehicle head restraint up as far as it will go or remove it and stow it away
safely in the vehicle ⇒ Sitting position.
Airbag sticker
The vehicle may be provided with stickers giving key information about the front passenger front
airbag. The information on these stickers may vary from country to country. The stickers may be
found:
•On the driver and/or front passenger sun visor ⇒ Fig. 53.
•On the B-pillar on the passenger side ⇒ Fig. 54.
It is essential to note the warning information shown on these stickers before installing a rear-facing
child seat ⇒.
Risks involved in carrying children on the front passenger seat
If you are using a rear-facing child seat, the front passenger front airbag can cause critical or
potentially fatal injuries when it inflates ⇒.
Rear-facing child seat may only be used on the front passenger seat if the front passenger front
airbag has been deactivated. A deactivated front passenger front airbag is indicated by means of
the permanently lit PASSENGER AIR BAG indicator lamp in the driver's field of vision.
Switching off the front passenger front airbag ⇒ Airbag system, PASSENGER AIR BAG
indicator lamp ⇒ Indicator lamp.
If using a front-facing child seat, do not deactivate the front passenger front airbag. When fitting
the child seat ensure ensure that it is as far away as possible from the front passenger front airbag.
The front passenger front airbag can cause severe injuries when it inflates ⇒.
Some child seats are not suitable for use on the front passenger seat. The child seat must be
specially authorised by the manufacturer for use on the front passenger seat in vehicles with front
and side airbags. Volkswagen dealerships keep an up-to-date list of authorised child seats.
If you use a rear-facing child seat on the front passenger seat, the child in it is at
increased risk of sustaining critical or fatal injuries in the event of an accident.
•Deactivate the front passenger front airbag. If the front passenger front airbag cannot
be deactivated no rear-facing child seat may be used.
•Move the front passenger seat as far back and as high as possible in order to create
the largest possible distance between the child seat and the front passenger front
airbag.
•Move the backrest to the upright position.
•Move the seat belt height adjuster to the highest position.
•Use only child seats that have been approved by the child seat manufacturer for use on
a front passenger seat with front and side airbags.
DANGER
Child seats present a risk of injury if incorrectly installed.
•Always read and follow the installation instructions and warning information provided
by the child seat manufacturer.
WARNING

Securing systems
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Different countries use different securing systems for safely fitting child seats in the vehicle.
Key terms for securing systems
•ISOFIX: ISOFIX is a standardised securing system for fitting child seats in the vehicle quickly
and safely. The ISOFIX attachment system creates a rigid connection between the child seat
and the car body.
Compatible child seats have two rigid attachment arms that click into ISOFIX attachment points at
the bottom of the backrest (on the outer rear seats). The ISOFIX securing system as described
here is specific to Europe ⇒ Securing child seats with ISOFIX. An upper strap (top tether) and/or
support foot may sometimes have to be used in addition to the ISOFIX anchor points described
above.
•Three-point automatic seat belt. It is better to secure child seats using the ISOFIX system, if
available, rather than with a three-point automatic seat belt ⇒ Securing child seats with a seat 
belt.
Additional securing points:
•Top tether: the strap at the top of the child seat is routed over the vehicle seat backrest and
hooked to an anchor ring on the back of the rear seats ⇒ Securing child seats with top tether 
upper strap. Top tether anchor points are marked with an anchor symbol.
•Support foot: some child seats are propped up with a support foot resting on the floor of the
vehicle. This support foot helps prevent the child seat tipping forward in a crash. Child seats
with a support foot can be used only on the front passenger seat and the outer rear seats ⇒.
Recommended child seat securing systems
Volkswagen recommends that child seats are secured as follows:
•Infant carrier or rear-facing child seat: ISOFIX and support foot.
•Front-facing child seat: ISOFIX and top tether and possibly support foot also.
Securing child seats with ISOFIX
Fig. 55 On vehicle seat: markings identifying the ISOFIX anchoring points for child seats.
Using a front-facing child seat on the front passenger seat presents a risk of injury.
•Move the front passenger seat as far back and as high as it can be set, to create the
largest possible distance between the child seat and the front passenger front airbag.
•Move the backrest to the upright position.
•Set the belt height adjuster of the seat belt to the highest position.
•Use only child seats that have been approved by the child seat manufacturer for use on
a front passenger seat with front and side airbags.
WARNING
To help avoid injuries caused by inflation of a head airbag or side airbag:
•Ensure that no children are seated within the airbag deployment zone ⇒ Airbag 
system.
•Do not place any objects in the side airbag deployment zones.
WARNING
Incorrect use of the support foot can cause severe or fatal injuries.
•Ensure that the support foot is always correctly and safely installed.
WARNING

Fig. 56 Fitting a typical ISOFIX child seat with the attachment arms.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Quick guide to ISOFIX and i-Size installation
The table below shows the options for securing ISOFIX or i-Size child seats to ISOFIX anchor
points at the various possible seats in the vehicle.
GroupSize classFront
passenger
seat
Outer rear
seats
Centre rear
seat
Group 0: up to 10
kgEXIL-SUX
Group 0+: up to
13 kg
EX
IL-SU
X
DXX
CXX
Group 1: 9 to 18
kg
DX
IL-SU, IUF
X
CXX
BXX
B1XX
AXX
Group 2: 15 to 25
kg–XIL-SUX
Group 3: 22 to 36
kg–XIL-SUX
i-Size child
restraint system–Xi-UX
•Size class: the size class shown corresponds to the permissible weight range of the child using
the seat. The size class is indicated on the ECE test certificate for child seats with universal or
semi-universal approval. A size class indication is affixed to the child seat.
•X: seat not suitable for securing an ISOFIX or i-Size child seat in this group.
•IL-SU: seat suitable for installing an ISOFIX child seat with "semi-universal" approval. Refer to
the vehicle list supplied by the child seat manufacturer.
•IUF: seat suitable for installing an ISOFIX child seat with "universal" approval.
•i-U: seat suitable for installing a front-facing or rear-facing i-Size child seat with "universal"
approval.
•i-UF: seat suitable for installing a front-facing i-Size child seat with "universal" approval.
Installing child seats with ISOFIX ISOFIX/i-Size
The location of the ISOFIX anchor points is shown by a symbol ⇒ Fig. 55.
•Observe the instructions ⇒ Installing and using child seats.
•Pull off any protective caps that may be fitted on the ISOFIX anchoring points.
•Push the attachment arms on the child seat into the ISOFIX anchor points ⇒ Fig. 55 as shown
by the arrows. The child seat must click and audibly securely into place.
•Pull on both sides of the child seat to check whether the seat has clicked properly into place.
•If the child seat is fitted with a support foot, the foot must sit firmly on the floor of the vehicle.
Securing child seats with top tether upper strap

Fig. 57 On the back of the rear bench seat: anchor rings for the top tether.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
ISOFIX child seats with universal approval must be secured with an upper strap (top tether) in
addition to the ISOFIX anchor points.
Only secure the strap to the top tether anchor rings. Retaining rings for use with the top tether are
marked by a symbol and sometimes also with TOP TETHER.
•Observe the instructions ⇒ Installing and using child seats.
•Remove the net partition if necessary ⇒ Net partition.
•Push the head restraint on the vehicle seat all the way down or remove it.
•Position the child seat in the centre of the seat cushion.
•Push the attachment arms on the child seat into the ISOFIX anchor points ⇒ Securing child 
seats with ISOFIX as shown by the arrows. The child seat must click and audibly securely into
place.
•Adjust the rear seat backrest of the vehicle seat to the backrest of the child seat.
•Remove the luggage compartment cover, if necessary ⇒ Luggage compartment cover.
•Guide the upper strap of the child seat backwards into the luggage compartment and hook it
into the corresponding top tether anchor ring ⇒ Fig. 57.
•Tighten the top tether so that the top of the child seat rests against the rear seat backrest.
Securing child seats with a seat belt
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you want to fit a child seat from the "universal" (u) approval category in your vehicle, you must
first ensure that it is approved for the seat position in question. Important information is given on the
orange ECE approval label on the child seat. Installation options are shown in the table below.
GroupChild's
weight
Front passenger seatSeats on
the rear
bench
seat
Front
passenger
front airbag is
activated.
Front
passenger
front airbag is
deactivated.
Group 0up to 10 kgxuu
Group 0+up to 13 kgxuu
Group
1
Rear facing9 to 18 kgxuu
Forward
facing9 to 18 kguxu
Group 215 to 25 kguxu
Group 322 to 36 kguxu
Securing a child seat using the seat belt
•Observe the instructions ⇒ Installing and using child seats.
•The seat belt height adjuster must be at the highest setting.
•Fasten the seat belt or guide it through the child seat as described in the child seat
manufacturer's instructions.
•Ensure that the seat belt is not twisted.
•Insert the latch plate into the buckle for the appropriate seat and push it down until it locks
securely with a click.
In an emergency
Only secure the strap to the top tether anchor rings. Failure to do this could lead to severe
injuries.
•Each anchor ring can hold only one child seat restraining strap.
•Never fasten the strap on a child seat to any other fastening rings.
WARNING

Behaviour after a collision with active bonnet
Fig. 59 Triggered active bonnet.
In the event of a collision at the front of the vehicle, the active bonnet will be triggered by sensors in
the front bumper in the speed range from around 25 to 55 km/h (15 to 34 mph). As a result, the
bonnet is lifted by a few centimetres in front of the windscreen in order to create an additional
crumple zone above the engine, e.g. in the head area of a pedestrian who has been hit.
The active bonnet system can trigger properly only if the bonnet has not previously been deformed
by external influences.
In some cases, the system may trigger even though the collision has not been with a pedestrian.
The system can be triggered in the following situations:
•Frontal collision with a marker post, street lantern, pillar etc.
•Frontal collision with an animal.
•Driving into a mound of snow.
•Bottoming of the vehicle when driving on very poor roads.
When the active bonnet has been triggered, the bonnet is moved up by a few centimetres in front of
the windscreen ⇒ Fig. 59. Special hinges lock the bonnet in open position ⇒ Fig. 59 (close-up).
The warning lamp also remains lit in the instrument cluster until the system has been repaired.
The following applies if the active bonnet has been triggered:
•It is necessary to go directly to a qualified workshop.
•The system must be repaired by the qualified workshop.
•It is permitted to continue driving only when the vehicle is roadworthy.
•It is not permitted to drive faster than up to 80 km/h (50 mph).
•The seat position must be adjusted if necessary. In spite of the active bonnet having triggered,
there must always still be unrestricted visibility through the windscreen ⇒ Sitting position.
If the active bonnet has been triggered, the warning lamp in the instrument cluster lights up.
Warning lamp
DisplayPossible causeAction
Active bonnet has been triggered.Go to a qualified workshop immediately and
have the system repaired.
Active bonnet: system fault.Go to a qualified workshop to have the
system checked immediately.
With some vehicle equipment levels, a symbol which indicates that the active bonnet has been
triggered may be shown in the instrument cluster instead of a warning lamp.
Repairing the triggered active bonnet
A triggered active bonnet must be repaired only by a qualified workshop⇒. Volkswagen
recommends using a Volkswagen dealership for this purpose.
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be
flung though the vehicle and cause severe injuries.
•Always secure the first aid kit, warning triangle and fire extinguisher safely in the
holders in the vehicle.
•Stow the high-visibility waistcoat in the stowage compartments so that it is easily
accessible.
WARNING

The symbol can differ depending on the version of the instrument cluster.
Information call, breakdown call and Emergency Call Service
Fig. 60 In the roof console: control for voice services.
Depending on the equipment in the vehicle, a control may be installed in the roof console. Pressing
the buttons , and ⇒ Fig. 60 enables you to access the following voice services:
information call, breakdown call and Emergency Call Service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you trigger one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 60 (arrow). This displays the following
statuses:
•Off: all voice services are disabled.
•Flashing red for around 20 seconds after the ignition is switched on: at least one voice service
is disabled.
•Lit up red: system error. Voice service availability is restricted. Volkswagen recommends
consulting a specialist workshop.
The intelligent technology used in the active bonnet pedestrian protection system cannot
overcome the laws of physics, and functions only within the limits of the system. Never let
the extra convenience afforded by the active bonnet pedestrian protection system tempt
you into taking any safety risks.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Do not drive faster than up to 80 km/h (50 mph) when the active bonnet has been
triggered.
WARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle
breaking down in traffic, and can cause accident and serious injury.
•Never ignore any illuminated warning lamps or text messages.
•Stop the vehicle as soon as it is possible and safe to do so.
WARNING
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
WARNING
Incorrect closing of the triggered active bonnet can cause accidents and serious injuries,
particularly to the hands.
•A triggered active bonnet must be repaired only by a qualified workshop. Never
attempt to close the bonnet yourself.
WARNING
Incorrect closing of the triggered active bonnet can damage the vehicle.
•Do not press the active bonnet closed under any circumstances, e.g. by pressing down
on the bonnet with your hand. The bonnet and its hinges could be damaged as a result.
NOTICE

•Lit up green: voice services are available. System is OK.
•Flashing green: active connection to a voice service.
Information call
•The information call enables you to call the Volkswagen AG hotline.
•The information call function is available only in some sales regions.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
•The breakdown call allows you to seek professional assistance should your vehicle break down.
•Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency Call Service
•If an emergency call is placed manually or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be
transmitted automatically ⇒ Customer information.
•The telephone call centre communicates in the language set up in the vehicle's Infotainment
system. English is used if this language is not available at the location of the emergency.
Back-up 112 emergency call service
In some cases, the Emergency call service may be restricted or unavailable so the general
emergency call number 112 is used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the Emergency call service and lead to the call
being forwarded to the 112 emergency number:
•Your current emergency call location is in an area with no or insufficient mobile communications
and GPS reception. This can also include tunnels, streets with tall buildings, garages,
underpasses, mountains and valleys.
•You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
•The Emergency call service is prohibited by law in some countries.
•There is no valid licence for using the Emergency call service.
•The components in the vehicle required for the Emergency call service are damaged or do not
have a sufficient power supply.
Please also observe the other information on Volkswagen Car-Net ⇒ Mobile online services.
Opening and closing
Vehicle key set
Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Changing the button cell
⇒ Troubleshooting

The doors and the boot lid can be locked or unlocked manually if the vehicle key or central locking
fails ⇒ Unlocking or locking the driver door manually⇒ Unlocking the boot lid manually.
If the turn signals do not flash as confirmation when you lock the vehicle:
•At least one of the doors or the boot lid is not closed.
•OR: convenience closing is in progress and not all windows have been closed.
Response when locking the vehicle with a second vehicle key
Keyless locking and starting system Keyless Access: Any vehicle key located inside the vehicle will
be blocked from starting the engine if the vehicle has been locked from the outside using a second
vehicle key. Press the button on the vehicle key in the vehicle interior to enable it to start the
engine ⇒ Starting and stopping the engine.
Automatic switch-off of the sensor surfaces
•The vehicle is not unlocked or locked for an extended period.
•A sensor has been triggered an excessive number of times.
Activating sensors again:
•Wait for a short period of time.
•OR: unlock the vehicle with the button on the vehicle key.
•OR: the boot lid is opened.
•OR: unlock the vehicle with the vehicle key ⇒ Doors.
It may not be possible to lock or unlock the vehicle using keyless access if the 12-volt vehicle
battery or button cell in the vehicle key is weak or discharged. The vehicle can be locked or
unlocked manually ⇒.
If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display
will be shown on the instrument cluster display. This may occur if the vehicle key is obstructed by
another radio signal or is covered by another item, e.g. a mobile telephone accessory or an
aluminium suitcase ⇒ Starting and stopping the engine.
The sensors may have limited functionality if they become very dirty.
Doors
Introduction
This chapter contains information on the followingsubjects:
⇒ Display
⇒ Childproof lock
⇒ Unlocking or locking the driver door manually
⇒ Locking the front passenger door and rear doors manually
If, for example, the vehicle key or central locking fails, the doors, boot lid and tilting and sliding
panoramic sunroof can be locked and, with some exceptions, unlocked manually.
Please note that the sensors in the door handles can be activated by a powerful jet of
water or steam if a valid vehicle key is simultaneously within its operating range. If at least
one window is open and the sensors in a door handle are continuously activated, all
windows will close. It is possible that all windows will open if the jet of water or steam is
moved away from the door handle sensors briefly and then moved back onto them
⇒ Locking and unlocking the vehicle with keyless access.
NOTICE
Any door that is not properly closed could open suddenly while the vehicle is in motion.
This could lead to severe injuries.
•Stop as soon as possible and close the door.
•Ensure that the door is closed properly and that the lock has engaged. The closed door
must be flush with the surrounding body panels.
•Doors should only be opened or closed when you are sure there is no-one in their path.
WARNING
Any door being held open by the door arrester could close unexpectedly in strong winds
or if the vehicle is on a slope. This could lead to injuries.
•Always keep a good grip on the handle when opening and closing doors.
WARNING