•m/k/a995MKVehicles with a starter button: Press the starter button briefly ⇒ Fig. 119. If
the engine cannot be switched off, carry out the emergency switch-off procedure ⇒ Emergency
deactivation.
•Observe the instructions in the instrument cluster ⇒ Instrument cluster.
Warning before leaving the vehicle
In order to indicate an active ignition when leaving the vehicle, an acoustic warning signal sounds
when opening the driver door and corresponding warning messages appear on the display of the
instrument cluster. The ignition also switches off automatically after a certain period in order to
prevent unintentional discharge of the 12-volt vehicle battery.
m/k/a995MK Vehicles with DSG dual clutch gearbox: if the selector lever is not in position P,
an acoustic warning signal will sound when the driver door is opened and the warning
message Please move selector lever to position P. will be shown on the instrument cluster
display. In this way, a warning is given that the vehicle could potentially roll away. The electronic
parking brake is also activated.
After the engine is switched off, the radiator fan in the engine compartment may run on for
some minutes, even if the ignition is switched off or the vehicle key has been removed. The radiator
fan will switch itself off automatically.
Electronic immobiliser
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The immobiliser helps to prevent the engine from being started and driven with an unauthorised
vehicle key.
There is a chip in the key. This is used to automatically deactivate the immobiliser when a valid
vehicle key is inserted into the ignition lock.
The electronic immobiliser is automatically activated when the vehicle key is removed from the
ignition lock. In vehicles with keyless locking and starting system Keyless Access, the vehicle key
must be outside the vehicle ⇒ Central and manual locking.
The engine can only be started using a genuine Volkswagen vehicle key with the correct code.
Coded vehicle keys are available from a Volkswagen dealership ⇒ Vehicle key set.
The vehicle cannot be operated properly if you do not have a genuine Volkswagen key.
Troubleshooting
Fig. 120 On the right of the steering column: emergency start function in vehicles with the Keyless
Access locking and starting system.
Never switch off the engine while the vehicle is in motion. This can lead to a loss of
vehicle control, accidents and serious injuries.
•The airbags and belt tensioners will not work if the ignition is switched off.
•The brake servo will not work when the engine is switched off. More force is required
on the brake pedal to stop the vehicle.
•The power steering will not function if the engine is switched off, and more force will
be required to steer the vehicle.
•If the vehicle key is removed from the ignition, the steering lock can activate and you
will no longer be able to steer the vehicle.
WARNING
If the vehicle has been driven at high load for a long period, the engine can overheat when
it is switched off. In order to avoid damage to the engine, allow the engine to run in neutral
position for approximately 2 minutes before switching it off.
NOTICE
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Warning and indicator lamps in the instrument cluster
Warning and indicator lamps light up
Fault in engine management system. The engine should be checked by a qualified workshop
as soon as possible.Risk of engine overheating. The engine speed will be automatically
restricted. The engine speed is shown on the instrument cluster display. The engine speed control
is lifted when the engine is no longer in a critical temperature range and the foot is taken off the
accelerator. and Engine speed limitation is initiated due to a fault in the engine
management system. Make sure that you do not exceed the displayed engine speed. The engine
should be checked by a qualified workshop as soon as possible.Exhaust system fault. Have
the engine checked by a qualified workshop.Particulate filter has become saturated with
soot. Drive in fourth gear (manual gearbox) or in selector lever position D (DSG dual clutch
gearbox) at a speed of at least 70 km/h (44 mph) for approximately 15 minutes. Observe the valid
speed limits. Go to the nearest qualified workshop if the indicator lamp still does not go out.
m/k/a997MKVehicles with diesel engine
Indicator lamps flash.
Fault in engine management system. The engine should be checked by a qualified workshop
as soon as possible.Engine management system has detected misfiring, which damages the
catalytic converter. Reduce speed immediately and drive carefully to the nearest qualified
workshop. Have the engine checked.
Unauthorised vehicle keys
If a non-authorised vehicle key has been inserted in the ignition lock it can be removed as follows:
•m/k/a995MKVehicles with a DSG dual clutch gearbox: press the lock button in the
selector lever and release. Pull the vehicle key out of the ignition lock.
•m/k/a995MKVehicles with a manual gearbox: remove the vehicle key from the ignition
lock.
Emergency start function
Use the emergency start function if no valid vehicle key is detected in the vehicle interior. A
corresponding display will appear in the instrument cluster. This could be the case, for example, if
the button cell in the vehicle key is weak or discharged:
•Depress and hold the brake pedal.
•Hold the vehicle key to the right of the steering column trim directly after pressing the starter
button ⇒ Fig. 120.
•The ignition is switched on automatically, and in some cases the engine is started.
Emergency deactivation
If the engine cannot be switched off by pressing the starter button briefly, an emergency switch-off
procedure is required:
•Press the starter button twice within a few seconds or press and hold once.
•The engine switches off automatically ⇒.
Immobiliser malfunction
A message will be displayed in the instrument cluster if an unauthorised vehicle key is used or there
is a fault in the system. The engine cannot be started. Use an authorised vehicle key or seek expert
assistance.
Start/stop system
Fig. 121 In the lower part of the centre console: button for the start/stop system.
The start/stop system automatically switches the engine off when the vehicle is coming to a stop
and when stationary. When required, the engine restarts automatically.
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Conditions that require a manual engine start
The engine must be started manually under the following conditions:
•If the driver door is opened.
•If the bonnet is opened.
Activating and deactivating the start/stop system manually
•Press the button in the centre console ⇒ Fig. 121 to deactivate the system. If the
start/stop system has been deactivated, the indicator lamp in the button lights up.
•Press the button in the centre console again ⇒ Fig. 121 to reactivate the system.
The instrument cluster shows the status of the start/stop system every time the button is
pressed.
If the start/stop system has switched the engine off, it will start again as soon as the system has
been deactivated manually with the button.
Always deactivate the start/stop system manually when driving through water.
Start/stop mode when Adaptive Cruise Control (ACC) is active
The engine will be switched off after the Adaptive Cruise Control (ACC) has brought the vehicle to a
standstill via an active braking intervention ⇒ Adaptive Cruise Control (ACC).
m/k/a995MKVehicles with DSG dual clutch gearbox: when the Adaptive Cruise Control
(ACC) is active, the DSG dual clutch gearbox can shift into coasting mode and the engine can be
switched off with the engine-off coasting function.
In the following instances, the engine will restart when the Adaptive Cruise Control (ACC) is active:
•If the accelerator is depressed.
•When the Adaptive Cruise Control (ACC) has resumed speed and automatic distance control.
•If the vehicle ahead has moved on.
•If the Adaptive Cruise Control (ACC) is deactivated and the vehicle driving in front moved away.
Troubleshooting
The engine stop function may be deactivated if the temperature is above around 38°C (100°F).
In some cases, it may be necessary to restart the engine manually. Follow any
corresponding messages on the instrument cluster display.
The start/stop function is activated automatically if the Eco driving profile is selected on
vehicles with driving profile selection ⇒ Driving profile selection and 4MOTION Active Control.
Always deactivate the start/stop system manually when driving through water.
Manual gearbox: selecting a gear
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Never switch off the engine or the ignition while the vehicle is in motion. This can lead to a
loss of vehicle control, accidents and serious injuries.
•The airbags and belt tensioners will not work if the ignition is switched off.
•The brake servo will not work when the engine is switched off. That is why more
pressure on the brake pedal is needed to brake the vehicle when the engine is
switched off.
•The power steering will not work when the engine is not running. More power is
needed to steer the vehicle when the engine is switched off.
•When the ignition is switched off, the steering lock may activate and you will no longer
be able to steer the vehicle.
•The start/stop system must be deactivated if work is to be carried out in the engine
compartment.
WARNING
If the start/stop system is used in very high outside temperatures over a long period, the
12-volt vehicle battery can be damaged.
NOTICE
•Gently push the selector lever forwards ⊕ or back ㊀ to shift gear up or down ⇒ Fig. 124.
When moving the selector lever in the Tiptronic gate, do not press the lock button on the selector
lever.
Operating Tiptronic with the paddles
•Pull the right paddle ⇒ Fig. 125 towards the steering wheel to change up a gear.
•Pull the left paddle towards the steering wheel to change down a gear.
•To leave Tiptronic mode, pull the right paddle towards the steering wheel for approximately one
second.
Tiptronic is automatically deactivated if the selector paddles are not operated for some time and the
selector lever is not in the Tiptronic gate.
Driving with DSG dual clutch gearbox
The gearbox changes the forward gears up and down automatically.
Driving down hills
The steeper the gradient, the lower the gear you will need. Lower gears increase the braking effect
of the engine. Never allow the vehicle to roll down mountains or hills in the neutral position N.
•Reduce your speed.
•Push the selector lever from position D/S to the right into the Tiptronic gate ⇒ Changing gear
using Tiptronic.
•Gently push the selector lever to the rear to change down gear.
•OR: shift down using the paddles on the steering wheel ⇒ Changing gear using Tiptronic.
Stopping and pulling away on an uphill gradient
The steeper the uphill gradient, the lower the gear you will need.
If you wish to stop the vehicle or pull away when driving uphill you should use the Auto Hold
function ⇒ Electronic parking brake.
When you stop the vehicle on an incline and the vehicle remains in gear, the vehicle must always
be prevented from rolling by depressing the brake pedal or by applying the electronic parking brake.
The brake pedal or the electronic parking brake should not be released until you pull away ⇒.
Coasting with DSG dual clutch gearbox
In coasting mode, the momentum of the vehicle can be used to save fuel in conjunction with a
foresighted driving style. With the engine-off coasting function, the engine is not just disengaged,
but is also switched off. The engine no longer brakes the vehicle – the vehicle can roll for a longer
distance. The function is available only in the selector lever position D/S and at speeds of
approximately 30 – 130 km/h (18 mph – 80 mph).
An automatic engine start may take place in order to ensure reliable engine restarting and to
guarantee the power supply of the vehicle electrical system.
Triggering coasting
•Select the Eco driving profile from the driving profile selection menu ⇒ Driving profile selection
and 4MOTION Active Control.
•Remove your foot from accelerator pedal. The engine is disengaged and runs in coasting mode.
The vehicle rolls without the braking effect of the engine. The engine is automatically switched
off on vehicles with engine-off coasting function.
Cancelling coasting mode
•Depress the brake pedal briefly.
•OR: depress the accelerator or brake pedal briefly.
•OR: pull a paddle towards the steering wheel.
•OR: press the selector lever to the Tiptronic position.
Kickdown
The kick down function enables maximum acceleration in the selector lever position D/S or in the
Tiptronic position.
•When accelerating, the gearbox automatically shifts up to the next gear shortly before
the maximum permitted engine speed is reached.
•When shifting down a gear manually, the gearbox will not change gear until the engine
can no longer be overrevved.
NOTICE
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Speed range
ACC controls the vehicle in the speed range between 30 km/h (20 mph) and 160 km/h (100 mph)
or 210 km/h (130 mph). This speed range may differ in certain markets.
Radar sensor
ACC detects driving situations by means of the radar sensor at the front of the vehicle ⇒ Front
view. The range of the radar sensor is up to approximately 120 m.
Does the vehicle have ACC?
The vehicle is equipped with ACC if you can make settings for ACC in the vehicle settings of the
Infotainment system ⇒ Vehicle settings menu.
If the vehicle has ACC, the cruise control system is not available as an independent system.
Special driving situations
Fig. 142 On the instrument cluster display: slower vehicle detected in the left-hand lane
(illustration).
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Overtaking
If you indicate left (left-hand traffic: indicate right) to overtake, ACC will accelerate the vehicle and
reduce the distance from the vehicle in front. Your set speed will not be exceeded.
If ACC does not detect any vehicle in front after you have changed lane, ACC will accelerate the
vehicle up to the set speed.
Stop-and-go traffic
ACC can brake vehicles with DSG dual clutch gearbox to a standstill and hold them stationary.
ACC remains active and the instrument cluster display shows ACC ready for a few seconds.
During this time the vehicle will move off again automatically as soon as the vehicle in front moves
off (depending on the vehicle equipment level and not available in all countries).
•Press the button.
•Press the button or briefly press the accelerator.
The intelligent technology used in the ACC cannot overcome the laws of physics, and
functions only within the limits of the system. Never let the extra convenience tempt you
into taking safety risks when driving. Careless or unintentional use of the Adaptive Cruise
Control (ACC) can cause accidents and lead to serious injury. The system is not a
substitute for the full concentration of the driver.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•Do not use the ACC in poor visibility, on steep or winding roads, on slippery road
surfaces, e.g. on snow, ice, wet roads, loose chippings, or on flooded roads.
•Never use ACC off-road or on non-surfaced roads. The ACC is designed for use on
surfaced roads only.
•ACC does not respond to stationary vehicles.
•The ACC does not react to persons, animals or vehicles crossing or approaching in the
same lane.
•Brake immediately if speed reduction by ACC is not sufficient.
•Brake immediately if a request to brake appears on the instrument cluster display.
•Brake if the vehicle starts rolling unintentionally after a request to brake.
•Be prepared to control the speed yourself at all times.
WARNING
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Troubleshooting
Warning and indicator lamps on the instrument cluster display
Fault in electronic parking brake. Go to a qualified workshop.
Electronic parking brake does not switch off
The electronic parking brake will not switch itself off if the prerequisites for switching off are not met
or the 12-volt vehicle battery is discharged. Use jump leads ⇒ Jump starting.
Noises of the electronic parking brake
•Noises may be heard when the electronic parking brake is switched on or off.
•If the electronic parking brake has not been used for a long period, the system will carry out
occasional automatic and acoustic checks when the vehicle is parked.
Auto Hold function
Fig. 152 In the centre console: button for the Auto Hold function.
Description of the Auto Hold function
The Auto Hold function can hold the vehicle stationary. The vehicle does not have to be held on the
foot brake.
Old: The Auto Hold function is active when the indicator lamp in the button
⇒ Fig. 152 (arrow) lights up yellow and the indicator lamp in the instrument cluster display
lights up green.
New: The activated Auto Hold function holds the vehicle stationary when the indicator lamp
lights up green on the instrument cluster display.
The Auto Hold function stops holding the vehicle when it starts to move away.
If any of the conditions for the Auto Hold function change while the vehicle is stationary, the Auto
Hold function will switch off automatically. The green indicator lamp in the instrument cluster
display then goes out together with the yellow indicator lamp in the button.
Switching on the Auto Hold function
The Auto Hold function can be switched on when the driver door is closed and the engine has been
started.
•Press the button ⇒. The indicator lamp ⇒ Fig. 152
in the button (arrow) lights up yellow. The Auto Hold function is operational, but the vehicle is
not necessarily held stationary ⇒.
The incorrect use of the electronic parking brake can cause accidents and serious
injuries.
•Never use the electronic parking brake to brake the vehicle, except in emergencies.
The braking distance is considerably longer as only the rear wheels are braked. Always
use the foot brake.
•Never activate the accelerator from the engine compartment if a position or gear has
been selected and the engine is running. The vehicle could move, even if the electronic
parking brake is applied.
WARNING
Exiting the vehicle incorrectly can cause the vehicle to roll away. This can cause
accidents, serious injuries and damage to property.
•Always park the vehicle in the specified order ⇒ Parking.
•Before leaving the vehicle, make sure that the electronic parking brake is switched on
and that the indicator light lights up red on the instrument cluster display when
the ignition is switched off.
WARNING
•Stop when the red line reaches the rear limit ④.
Parking parallel to the road (mode 2)
Fig. 156 Infotainment system display: rear view camera system, mode 2.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 156:
Road.
Obstacle or auxiliary box.
Side limit of the parking space.
Obstacle or auxiliary box.
Driving into a parking space
•If applicable, press the button before driving past the selected parking space.
•With the rear view camera system switched on and operational, select mode 2 .
•Activate the turn signal for the side of the street on which you want to park.
•Position the vehicle parallel to the parking row at a distance of around one metre.
•If obstacles protrude from the auxiliary boxes, look for a new parking space or reposition the
vehicle.
•Select reverse gear. A red frame shows the target position of your vehicle.
•Turn the steering wheel so that the red frame moves between the auxiliary boxes and turns
green. Hold the steering wheel in this position and start moving slowly.
•Reverse when an arrow appears. Yellow and green lines are displayed. The arrow shows the
distance still to be covered.
•Leave the steering wheel in the set position while reversing. Make necessary changes to the
steering angle when a steering instruction is displayed next to the steering wheel symbol .
•Reverse until the stop sign is displayed or the green line is aligned with the side limit of the
parking space.
•Stop the vehicle. Steer in the opposite direction until the steering lock is reached.
•Reverse until the stop symbol is displayed or until the red line reaches the rear limit.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
No camera visibility, error message, system switches itself off
•Clean the camera or remove stickers or accessories from the camera ⇒ Caring for and cleaning
the vehicle exterior.
•Check whether any damage is visible.
The system is not responding as expected
•The camera is dirty ⇒ Caring for and cleaning the vehicle exterior. The camera visibility may be
impaired by dirt and snow or also residue from cleaning agents or coatings.
•The system requirements must be met ⇒ Prerequisites.
•The camera is covered by water.
•The factory-fitted towing bracket is electrically connected with the trailer ⇒ Trailer towing.
•The vehicle is damaged in the area around the camera, e.g. caused by parking collisions.
•The detection range of the camera is blocked by add-on parts, e.g. bicycle carriers.
Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
If the connected trailer is not recognised, or when using towing brackets that were not retrofitted by
Volkswagen, the start/stop system must be deactivated manually using the button in the
centre console before starting to tow a trailer, and must remain switched off for as long as the trailer
is being towed ⇒.
Always switch off the anti-theft alarm before a trailer is hitched or unhitched or a bicycle
carrier is loaded or unloaded ⇒ Central and manual locking. The tilt sensor could otherwise trigger
an alarm unintentionally.
With a new engine, do not tow a trailer during the first 1,000 km ⇒ Running in the engine.
Some retro-fitted towing brackets may cover the aperture for fitting the towing eye. If so, the
towing eye cannot be used for towing or tow-starting other vehicles. For this reason, the retro-fitted
towing bracket ball head should be stored in the vehicle at all times.
It is dangerous to transport people in a trailer and it may also be illegal.
DANGER
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and
serious injuries.
•Only use the towing bracket if it is fitted properly and is not damaged.
•Do not carry out any alterations or repairs to the towing bracket.
•Wherever possible, swivel in or remove the ball head when a trailer is not being used in
order to reduce the risk of injury in rear-end collisions, and the risk of injury to
pedestrians and cyclists when the vehicle is parked.
•Never install a weight-distributing or load-balancing towing bracket to the vehicle. The
vehicle is not constructed for these kinds of towing brackets. The towing bracket can
fail, causing the trailer to tear loose from the vehicle.
WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling,
increase the braking distance and lead to accidents.
•Always secure loads properly using suitable and undamaged securing straps.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Trailers with a high centre of gravity are more likely to tip over than trailers with a low
centre of gravity.
•Always drive carefully and think ahead. Accelerate carefully and gently. Avoid abrupt
and sudden driving and braking manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never drive faster than 80 km/h (50 mph) when towing a trailer; also 100 km/h (60 mph)
in exceptional cases. This also applies to countries where higher speeds are permitted.
Keep to country-specific speed limits which may be lower for vehicles with trailers than
for vehicles without trailers.
•Never try to stop a trailer from snaking by increasing your speed.
•Never install a weight-distributing or load-balancing towing bracket on the vehicle.
WARNING
The start/stop system must always be switched off manually when towing a trailer using
towing brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur
in the brake system, possibly resulting in accidents and serious injuries.
WARNING
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicle).
NOTICE