2017 VOLKSWAGEN TIGUAN oil filter

Warning lights and text messages are shown on the instrument cluster display. These warnings
may be accompanied by acoustic signals.
Front brake pads worn. Go to a qualified workshop immediately. All brake pads should be
checked and renewed as necessary.
Malfunction in the brake system
A brake circuit may have failed if you have to reduce speed and the vehicle does not brake as
normal (sudden increase in braking distance). This is indicated by the warning lamp and in
some cases by a text message. Go to the nearest qualified workshop immediately to have the fault
corrected. Drive at low speed when doing this and anticipate much longer braking distances and an
increase in the pressure required on the pedal.
Starting and stopping the engine
Introduction
This chapter contains information on the followingsubjects:
⇒ Ignition lock
⇒ Starter button
⇒ Starting the engine
⇒ Stopping the engine
⇒ Electronic immobiliser
⇒ Troubleshooting
Push-starting or tow-starting
For technical reasons, your vehicle must not be push-started or tow-started. Use jump leads to
start the engine instead ⇒ Jump starting.
Ignition lock
Switching the engine off while the vehicle is moving makes it more difficult to stop the
vehicle. This can lead to loss of control of the vehicle and to accidents and severe injuries.
•Braking and steering support systems, the airbag system, the belt tensioners and other
items of safety equipment in the vehicle are only active when the engine is running.
•Never switch the engine or ignition off while the vehicle is in motion.
WARNING
The risk of serious injury can be reduced with the engine running or when starting the
engine.
•Never start or run the engine in unventilated or closed rooms. The exhaust fumes
contain carbon monoxide, an odourless and colourless toxic gas. Carbon monoxide
can cause people to lose consciousness. It can also cause death.
•Never start or run the engine if oil, fuel or any other highly flammable fluids are under
or near the vehicle, or are leaking out of the vehicle, e.g. as the result of damage.
•Never leave the vehicle unattended with the engine running, particularly if a gear or
position has been selected. The vehicle could move suddenly or something
unexpected may happen that may cause damage, fire and serious injuries.
•Never use a start booster. Start boosters may explode and cause the engine to
suddenly run at high revs.
WARNING
The components of the exhaust system become very hot. This can cause fires and serious
injuries.
•Never park the vehicle where parts of the exhaust system can come into contact with
inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt
fuel.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes,
catalytic converters, heat shields or particulate filter.
WARNING

Steering
Information on steering
The steering should be locked every time you leave the vehicle to make it more difficult for the
vehicle to be stolen.
Steering
The power steering is not hydraulic. It is an electromechanical system. The advantage of this
steering system is that no hydraulic hoses, hydraulic oil, pumps, filter or other parts are required.
The electromechanical system reduces fuel consumption. A hydraulic system requires constant oil
pressure in the system, whereas an electromechanical steering system only needs an energy
supply while steering.
In vehicles with driving profile selection, the selected driving profile can affect the behaviour of the
power steering ⇒ Driving profile selection and 4MOTION Active Control.
Electronic steering column lock in vehicles with starter button
The steering column will be locked if the driver door is opened and the ignition is switched off. For
this, the vehicle should be stationary and, if necessary, the gear selector lever should be in position
P.
If the ignition is not switched off until after the driver door is opened, the electronic steering column
will only be locked when the vehicle is locked using the vehicle key or the sensor in the door
handle.
Mechanical steering column lock (steering lock) in vehicles with an
ignition lock
The steering column is locked if the vehicle key is removed from the ignition lock when the vehicle
is stationary. Turn the steering wheel slightly until the steering lock clicks into place.
Insert the vehicle key into the ignition lock to unlock the steering lock. Turn the steering wheel
slightly to take the load off the steering lock mechanism. Hold the steering wheel in this position and
turn the ignition on.
Electromechanical steering
The power steering provided by the electromechanical steering system automatically adjusts to the
vehicle speed, steering wheel torque and steering wheel angle. The electromechanical steering
only functions when the engine is running.
You will need considerably more strength than normal to steer the vehicle if the power steering is
reduced or has failed completely.
Counter steering assistance
Counter steering assistance provides the driver with power steering in critical driving situations.
Additional steering power helps the driver when counter steering ⇒.
The intelligent Hill Descent Control technology cannot overcome the laws of physics, and
functions only within the limits of the system. Never allow the extra convenience afforded
by pull-away assist systems to tempt you into taking any risks when driving.
•Unintentional vehicle movements can cause serious injury.
•The Hill Descent Control cannot replace the full concentration of the driver.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•A Hill Descent Control System may not be able to always hold the vehicle on uphill
gradients or brake it sufficiently on all slopes going downhill (e.g. if the ground is
slippery or icy).
WARNING
Always be prepared to brake the vehicle. Accidents and injuries could occur if this is not
ensured.
•The Hill Descent Control system is only a support function and may not be able to
brake the vehicle sufficiently in all situations when driving downhill.
•The vehicle may accelerate despite the Hill Descent Control system.
WARNING

Diesel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with a diesel engine must be run on diesel ⇒. If you use diesel with a high sulphur
content, the service intervals are shorter ⇒ Service. Information on countries that use diesel with a
high sulphur content is available from your Volkswagen dealership.
The fuel quality affects the running properties, performance and service life of the engine. You
should therefore use fuel that already contains suitable service additives if possible ⇒.
Information on the fuel standards can be found in the chapter on fuel standards ⇒ Fuel standards.
Winter-grade diesel fuel and filter preheater system
Winter-grade diesel fuel, which can be used at temperatures below -20°C (-4°F), is available during
the cold months. In countries with different climates, diesel for other temperature conditions is
usually available. Information is available from your Volkswagen dealership and filling stations in
the respective country.
Diesel vehicles are equipped with a filter pre-heater system. When using winter-grade diesel fuel,
the fuel system is safe for operation at temperatures down to around -24°C (-11°F).
However, if the fuel has waxed to such an extent that the engine will not start at temperatures
below -24°C (-11°F), place the vehicle in a heated garage or workshop for a while ⇒.
At cold temperatures, louder noises may occur in the diesel engine and the exhaust gas may
be tinged blue.
Refuelling
Fig. 195 Behind the tank flap: tank cap.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
See the chapter on technical data for information on filling capacities ⇒ Fuel tank capacity.
Incorrect refuelling or unsuitable fuel additives may cause damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Use only Volkswagen-approved service additives in the approved quantity.
•If, in an emergency, you have to use petrol with an octane number lower than the
recommended number, drive at medium engine speeds and avoid high engine loading.
Avoid high engine speeds and heavy engine loads. Failure to do so can result in engine
damage. Fill the tank with petrol with the correct octane number as soon as possible.
NOTICE
Start boosters may explode or suddenly cause the engine to run at high revs. This can
cause injuries or damage to the engine.
•Never use a start booster.
WARNING
Incorrect refuelling can lead to damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Do not refuel with RME fuel, petrol, fuel oil or other unsuitable fuels.
•Use only Volkswagen-approved service additives in the approved quantity.
NOTICE

The refill bottle must be disposed of in accordance with regulations governing the protection
of the environment.
Catalytic converter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To help ensure long-term functionality in the exhaust system and the catalytic converter:
•Use unleaded petrol only ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Do not overfill engine oil ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
If you notice misfiring, uneven running or loss of power when the vehicle is moving, reduce speed
immediately. The vehicle should be inspected at the nearest qualified workshop
⇒ Troubleshooting. If this happens, unburnt fuel can enter the exhaust system and escape into the
atmosphere. The catalytic converter can also be damaged by overheating.
The emissions may have a sulphur-like smell even if the emission purification system is
working properly.
Particulate filter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Function
The particulate filter filters out soot particles in the exhaust gas. Observe the following points to
ensure that the exhaust purification system will work properly for a long time:
AdBlue is an irritant and corrosive fluid that can damage the skin, eyes and breathing
passages upon contact.
•Always observe the instructions for use when using AdBlue. If containers are used
according to the instructions, it is unlikely that a user will come into contact with
AdBlue.
•AdBlue must be kept in the closed original container. Never use empty food
containers, bottles or other containers for this purpose.
•Always store in a safe place out of reach of children.
•If AdBlue gets into the eyes, immediately rinse the eyes with plenty of water for at
least 15 minutes and consult a doctor.
•If AdBlue gets onto the skin, immediately wash the area with plenty of water for at
least 15 minutes and consult a doctor if the skin becomes irritated.
•If AdBlue is swallowed, immediately rinse the mouth out with lots of water for at least
15 minutes. Do not induce vomiting unless instructed to do so by a doctor. Seek
medical assistance immediately.
CAUTION
®
®
®
®
®
®
®
Overfilling AdBlue may damage the tank system and the vehicle.
•Do not fill with more than the maximum refill quantity indicated on the instrument
cluster display.
•Remove any spilt AdBlue as quickly as possible with a damp cloth and plenty of cold
water.
•If the AdBlue has already formed crystals, use warm water and a sponge to remove.
NOTICE
®
®
®
Improper use of AdBlue may cause damage to the vehicle that is not covered by the
warranty.
•Only use AdBlue that complies with the standard ISO 22241-1.
•Do not mix with water, fuel or additives.
•Never fill AdBlue in the diesel tank.
•Do not transport the refill bottle in the vehicle habitually. The bottle may develop a leak
following changes in temperature and damage and the AdBlue may damage the
vehicle interior.
NOTICE
®
®
®
®

•Only refuel with fuels that are suitable for the vehicle ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Use only suitable engine oil for the vehicle and do not overfill ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
Periodic regeneration
The soot in the particulate filter is burnt off at high temperatures on a periodic basis.
To assist the regeneration of the particulate filter, Volkswagen recommends that you avoid making
only short journeys.
Noises, slight smells and increased engine speeds may occur during regeneration. The radiator fan
may run on while the vehicle is moving or when the engine has been switched off.
During the periodic regeneration process, the yellow indicator lamp does not light
up.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Irregular engine running and malfunctions
If the engine shows signs of irregular running or malfunctions while you are driving, this may mean
that the fuel is of poor quality. Reduce speed immediately. Drive to nearest qualified workshop at
medium engine speeds and low loads on the engine.
If these symptoms occur directly after refuelling, switch off the engine immediately to avoid any
subsequent damage. You should obtain professional assistance.
Warning and indicator lamps
Lights up together with the red warning lamp : fault in the selective catalytic reduction
system. The engine cannot be restarted! Drive straight to a qualified workshop without switching
off the engine and have the system checked ⇒.AdBlue level too low. The engine cannot
be restarted! Switch off the vehicle and refill the AdBlue minimum quantity according to
⇒ Emission control with AdBlue⇒.Lights up together with the yellow warning lamp
: the selective catalytic reduction system is faulty or not filled with standard-compliant
AdBlue. Drive immediately to a qualified workshop and have the system checked.AdBlue
level too low. Refill AdBlue within the displayed remaining range in accordance with ⇒ Emission 
control with AdBlue⇒.The particulate filter is saturated with soot and requires
regeneration. Driving at speeds between 50 - 120 km/h (31 - 75 mph) will support regeneration.
Observe the relevant speed limits and the gear recommendation. The indicator lamp goes out
automatically when the particulate filter has been regenerated. If the indicator lamp is still lit up after
driving for around 30 minutes, seek expert assistance immediately.Lit up: malfunction. Have
the engine checked by a qualified workshop.Flashing: misfiring, which damages the catalytic
converter. Drive immediately to the nearest qualified workshop and have the engine checked.
There may be engine faults and fuel consumption may be higher if the indicator lamps are lit
up or flashing.
Colour display only on an instrument cluster with colour display.
Fuel standards
Petrol
Vehicles with a petrol engine must be run on petrol in compliance with the European standard
EN 228 or the German standard DIN 51626-1 ⇒.
Where petrol complying with the specified standard is not available, Volkswagen dealerships will
have information on what fuels are suitable for the vehicle.
1)
®
®
®
®®
®
®
If the AdBlue level is too low, the vehicle cannot be restarted after the ignition has been
switched off. Starting with jump leads is also not possible.
•Refill AdBlue at the latest when the remaining distance reaches approximately
1,000 km.
•Never allow the AdBlue tank to run empty.
NOTICE
®
®
®
1)

Leaking service fluids can pollute the environment. Spilt service fluids must be collected in
suitable containers and disposed of properly and with respect for the environment.
Washer fluid
Fig. 226 In the engine compartment: cap of washer fluid reservoir.
The windscreen washer fluid level should be checked regularly and topped up as necessary.
A filter can be found in the feed throat of the washer fluid reservoir. The filter keeps large dirt
particles away from the windscreen washer jets when refilling. The filter should only be removed for
cleaning. If the filter is damaged or is not present, dirt particles can enter the system and will block
the washer jets.
•Open the bonnet ⇒ In the engine compartment.
•The washer fluid reservoir is identified by the symbol on the cap ⇒ Fig. 226.
•Check whether there is enough windscreen washer fluid in the reservoir.
•To top up, mix clean water (not distilled water) with a washer fluid recommended by
Volkswagen ⇒. Observe the dilution instructions on the packaging.
•At low temperatures, add a special anti-freeze agent so that the fluid cannot freeze ⇒.
Capacities
The washer fluid reservoir has a capacity of between 3 and 5 litres depending on the vehicle
equipment level.
Unsuitable service fluids and consumables, and the incorrect use of these fluids and
consumables, can cause accidents, serious injuries, burns or poisoning.
•Service fluids must be kept in their original sealed container.
•Never store service fluids in empty food containers, bottles or any other non-original
containers as people finding these containers could drink them.
•Keep children away from all service fluids and consumables.
•Always read and follow the information and warnings on the service fluid packaging.
•When using products that give off harmful fumes, always work outdoors or in a well-
ventilated area.
•Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids for
vehicle care. They are toxic and highly flammable. They could cause fires and
explosions.
WARNING
•Only use suitable service fluids for refilling. Never use the wrong service fluid. Failure
to observe this warning can result in serious malfunctions and engine damage.
•Optional equipment and other accessories in front of the air inlet reduce the cooling
effect of the coolant. The engine may overheat at high ambient temperatures and high
engine loads.
NOTICE

The use of engine oils compliant with the VW 504 00, VW 507 00 and VW 508 00 specifications
requires a fuel quality compliant with EN 228 (petrol) and EN 590 (diesel), or fuel of an equivalent
quality. Engine oils compliant with VW 504 00, VW 507 00 and VW 508 00 are therefore
unsuitable for use in a large number of markets.
If the engine has been filled with engine oil in accordance with the standards W 502 00, VW 504 00
and VW 507 00, a sticker with the relevant information will be located on the lock carrier in the
engine compartment. Observe this information!
Permitted engine oil specifications ⇒Alternative engine 
oil 
specifications⇒
Engine typeFlexible
service QI6
(LongLife)
Fixed service QI1,
QI2, QI3, QI4, QI7
(based on
time/distance
travelled)
Only in the EU, 
Switzerland, 
Norway, Japan 
and Australia.
Petrol engines
VW 508 00
Alternatively:
VW 504 00
VW 502 00VW 504 00
Diesel engines with
diesel particulate
filter
VW 507 00VW 507 00–
Diesel engines
without diesel
particulate filter
VW 507 00VW 505 01VW 507 00
Volkswagen recommends . Volkswagen recommends Volkswagen genuine engine
oils.
Alternative engine oil specifications may only be used in fixed services QI1, QI2, QI3, QI4 and
QI7, and only when fuel of a quality compliant with EN 228 (petrol) and EN 590 (diesel), or fuel of
an equivalent quality, is available in the particular country.
The engine oil VW 502 00 must be used if the fuel grade does not comply with EN 228.
Using VW 504 00 instead of VW 508 00 may cause the vehicle's emissions values to increase
slightly.
You can also check with a qualified workshop if you are unsure whether your vehicle is equipped
with a diesel particulate filter. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Changing the engine oil
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The engine oil must be changed on a regular basis. Always observe the service intervals applicable
for your vehicle ⇒ Service.
The engine oil and filter change should be carried out by a qualified workshop due to the special
tools and knowledge required, this also applies to the disposal of used oil. Volkswagen
recommends using a Volkswagen dealership for this purpose.
Please read the notes on the service intervals ⇒ Service.
Additives in the engine oil can cause new engine oil to discolour quickly. This is normal and does
not mean that the engine oil should be changed more frequently.
a)
b)
c)
d)
d)
•Do not add any additional lubricants to the engine oil. Any damage caused by the use
of such additives is not covered by the warranty.
•Only those engine oil specifications that have been approved for use with the engine
should be used. Using other engine oils can cause engine damage.
•Another engine oil can be used in the event of an emergency if the listed engine oils are
not available. To avoid damaging the engine, a maximum quantity of 0.5 litres of the
following engine oil may be used only once until the next oil change:
- Petrol engines: standards ACEAA3/B4 or API SN (API SM).
- Diesel engines: standards ACEA C3 or API CJ-4.
NOTICE
a)
b)
c)
d)

•From the PR number on the vehicle data sticker ⇒ Fig. 250 (arrow) ⇒ Technical data.
•From the table below.
Service
event
PR
No.
Service
type
Service interval
Oil change
service
QI1
Fixed
Every 5,000 km / 3,000 miles or 1 year.
QI2Every 7,500 km / 4,500 miles or 1 year.
QI3Every 10,000 km / 6,000 miles or 1 year.
QI4Every 15,000 km / 9,000 miles or 1 year.
QI6FlexibleAccording to service interval display.
InspectionAccording to service interval display.
Note the information on engine oil specifications according to VW standards ⇒ Engine oil.
Features of the flexible service
With the flexible service, you need to have an oil change service carried out only if your vehicle
requires one. To determine this point in time, individual operating conditions and personal driving
style are taken into account. An important part of the flexible service is the use of LongLife engine
oil instead of conventional engine oil.
Note the information on engine oil specifications according to VW standards ⇒ Engine oil.
If you do not wish to have the flexible service, you can opt for the fixed service instead.
However, a fixed service can affect your service costs. Your service advisor will be pleased to
advise you.
Service interval display
Scheduled services at Volkswagen are displayed in the service interval display in the instrument
cluster ⇒ Service interval display or in the Vehicle settings menu in the Infotainment system
⇒ Operation and display in the Infotainment system. The service interval display informs you about
the scheduled services which include an oil change and also about scheduled services which
include an inspection. When the respective service is due, additional work that is due can also be
carried out, e.g. changing brake fluid and spark plugs.
Information is stated for vehicles used under normal operating conditions.
Whichever comes first.
Information on operating conditions
The service intervals and service content are always for vehicles used under normal operating
conditions.
If the vehicle is operated under severe conditions, some work will have to be performed before the
next service is due or at shorter intervals than those specified.
Severe operating conditions are, for example:
•Fuels containing sulphur,
•Regular short trips,
•Long periods of engine idling (taxis for example),
•Operation in regions with high dust levels,
•Regular trailer towing ⇒ Trailer towing,
•A high percentage of stop-and-go traffic, as is typical in city driving and
•Driving mainly in winter conditions.
This applies particularly to the following components:
•Dust and pollen filter
•Air filter
•Toothed belt
•Diesel particulate filter
•Engine oil
The service advisor at your qualified workshop will be pleased to advise you on whether your
vehicle requires more frequent work due to the conditions under which it is used.
a)
b)
b)
b)
b)
a)
b)