Vehicle care1674. Switch on electrical consumers(e.g. headlights, heated rear
window) of the vehicle receiving
the jump start.
5. Reverse above sequence exactly when removing leads.Towing
Towing the vehicle
Release the cap by carefully lifting
with a screwdriver. To prevent
damage, it is recommended to place
a cloth between the screwdriver and
the frame.
The towing eye is stowed with the vehicle tools 3 154.
Screw in the towing eye as far as it will
go until it stops in a horizontal
position.
Attach a tow rope – or better still a tow
rod – to the towing eye.
Caution
The towing eye must only be used for towing and not for recovering
the vehicle.
Switch on ignition to release steering
wheel lock and to permit operation of
brake lights, horn and windscreen
wiper.
Transmission in neutral.
Notice
If neutral cannot be selected on
vehicles with manual transmission
automated (MTA), the vehicle must
only be towed with the drive wheels
raised off the ground.
Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
When the engine is not running,
considerably more force is needed to
brake and steer.
Vehicle care169If using a vehicle wash, comply with
the vehicle wash manufacturer's
instructions. The windscreen wiper and rear window wiper must be
switched off. Remove antenna and
external accessories such as roof
racks etc.
If you wash your vehicle by hand,
make sure that the insides of the
wheel housings are also thoroughly
rinsed out.
Clean edges and folds on opened
doors and the bonnet as well as the
areas they cover.Caution
Always use a cleaning agent with
a pH value of four to nine.
Do not use cleaning agents on hot surfaces.
Do not clean the engine compartmentwith a steam-jet or high-pressure jet
cleaner.
Thoroughly rinse and leather-off the vehicle. Rinse leather frequently. Use
separate leathers for painted and
glass surfaces: remnants of wax on
the windows will impair vision.
Have the door hinges of all doors
greased by a workshop.
Exterior lights
Headlight and other light covers are
made of plastic. Do not use any
abrasive or caustic agents, do not use an ice scraper, and do not clean them
dry.
Polishing and waxing
Wax the vehicle regularly (at the
latest when water no longer beads).
Otherwise, the paintwork will dry out.
Polishing is necessary only if the paint
has become dull or if solid deposits
have become attached to it.
Paintwork polish with silicone forms a
protective film, making waxing
unnecessary.
Plastic body parts must not be treated with wax or polishing agents.Windows and windscreen wiper
blades
Use a soft lint-free cloth or chamois
leather together with window cleaner
and insect remover.
When cleaning the rear window from
inside, always wipe in parallel to the
heating element to prevent damage.
For mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.
Clean smearing wiper blades with a
soft cloth and window cleaner.
Remove dirt residues from smearing
wiper blades by using a soft cloth and window cleaner. Also make sure to
remove any residues such as wax,
insect residues and similar from the
window.
Ice residues, pollution and continuous
wiping on dry windows will damage or
even destroy the wiper blades.
170Vehicle careGlass panel
Never clean with solvents or abrasive
agents, fuels, aggressive media (e.g.
paint cleaner, acetone-containing
solutions etc.), acidic or highly
alkaline media or abrasive pads. Do
not apply wax or polishing agents to
the glass panel.
Wheels and tyres
Do not use high-pressure jet
cleaners.
Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damageRectify minor paintwork damage witha touch-up pen before rust forms.
Have more extensive damage or rust
areas repaired by a workshop.
Underbody Some areas of the vehicle underbody
have a PVC undercoating while other
critical areas have a durable
protective wax coating.After the underbody is washed, check
the underbody and have it waxed if
necessary.
Bitumen/rubber materials could
damage the PVC coating. Have
underbody work carried out by a
workshop.
Before and after winter, wash the
underbody and have the protective
wax coating checked.
Natural gas system
Do not direct the steam jet or high-
pressure jet towards natural gas
system components. It is particularly important to protect the natural gastank and the pressure valves on the
vehicle underbody and the bulkhead
in the engine compartment.
These components must not be
treated using chemical cleaners or
preservatives.
Have components of the natural gas
system cleaned by a workshop
authorised to carry out maintenance
of natural gas vehicles.Towing equipment
Do not clean the coupling ball bar with a steam-jet or high-pressure jet
cleaner.
Interior care
Interior and upholstery Only clean the vehicle interior,
including the instrument panel fascia
and panelling, with a dry cloth or
interior cleaner.
Clean the leather upholstery with clear water and a soft cloth. In case of
heavy soiling, use leather care.
The instrument cluster and the
displays should only be cleaned using
a soft damp cloth. If necessary, use a
weak soap solution.
Clean fabric upholstery with a
vacuum cleaner and brush. Remove
stains with an upholstery cleaner.
Technical data183Vehicle dimensionsTypeVanCombi / Combo TourWheelbaseL1L2L1L2Length [mm]4390474043904740Width without exterior mirrors [mm]1850185018501850Width with exterior mirrors [mm]2119211921192119Height [mm]; Standard roof (H1)11)1895192718951927Height [mm]; High roof (H2)11)2125212521252125/211512)Length of load compartment floor [mm]182021701400/99113)1750/1341 13)Load compartment width [mm]123012301230/116614)1230/116614)Load compartment height [mm]; Standard roof (H1)1305130513051305Load compartment height [mm]; High roof (H2)1550155015501550Wheelbase [mm]2755310527553105Turning circle kerb to kerb [m]11.212.511.212.511)
Without antenna.
12) Combi/Combo Tour.
13) With/without folded rear seats (5-seater version only).
14) Combo Tour only.
186Customer informationCustomer
informationCustomer information ................186
Declaration of conformity .........186
Collision damage repair ...........186
Vehicle data recording and pri‐
vacy ........................................... 186
Event data recorders ...............186
Radio Frequency Identification (RFID) ..................................... 187Customer information
Declaration of conformity
Radio transmission systems
This vehicle has systems that
transmit and/or receive radio waves subject to Directive 2014/53/EU.
These systems are in compliance with the essential requirements andother relevant provisions of
Directive 2014/53/EU. Copies of the
original Declarations of Conformity
can be obtained on our website.
Collision damage repair
Paint thickness Due to production techniques, the
thickness of the paint can vary
between 50 and 400 µm.
Therefore, different paint thickness is
no indicator for a collision damage
repair.Vehicle data recording
and privacy
Event data recorders Data storage modules in the
vehicle
A large number of electronic
components of your vehicle contain
data storage modules temporarily or
permanently storing technical data
about the condition of the vehicle,
events and errors. In general, this
technical information documents the
condition of parts, modules, systems
or the environment:
● operating conditions of system components (e.g. filling levels)
● status messages of the vehicle and its single components (e.g.
number of wheel revolutions / rotational speed, deceleration,
lateral acceleration)
● dysfunctions and defects in important system components
188IndexAAccessories and vehicle modifications .......................... 136
Adjustable air vents ...................108
Airbag activation ........................... 88
Airbag and belt tensioners ...........80
Airbag deactivation ..........51, 81, 88
Airbag label................................... 46 Airbag system .............................. 46
Air conditioning regular operation ................................ 109
Air conditioning system .............. 105
Air intake .................................... 109
Air vents...................................... 108
Alert .............................................. 93
Antilock brake system ................ 122
Antilock brake system (ABS) .......82
Anti-Slip Regulator (ASR) ...........124
Anti-theft locking system .............. 28
Appearance care ........................168
Armrest ......................................... 38
Ashtrays ....................................... 73 ASR (Anti-Slip Regulator) ...........124
Audible warning chimes................ 93
Autoclose ...................................... 88
Automatic fuel cut-off ............94, 112
Automatic locking .........................88
Autostop ..................................... 113
AUX socket ................................... 72B
Battery discharge protection ......103
Belts.............................................. 43
Bonnet ....................................... 138
Brake and clutch fluid .................173
Brake assist ............................... 123
Brake fluid .................................. 142 Brake pad wear ............................ 82
Brakes ............................... 122, 141
Brake system ............................... 82
Breakdown.................................. 167
Bulb replacement ....................... 144
C Capacities .................................. 184
Car Pass ...................................... 20
Catalytic converter .....................117
Central locking system ................23
Centre high-mounted brake light 148
Change engine oil .......................86
Changing tyre and wheel size ...158
Charging system .......................... 81
Child locks ................................... 24
Child restraint installation locations ................................... 54
Child restraints.............................. 53
Child restraint systems ................53
Child safety system for rear windows .................................... 30
Chimes ......................................... 93
191OObject detection systems ...........128
Odometer ..................................... 74
Oil, engine .......................... 173, 177
Operating windows from outside ..30
Outside temperature ....................70
Overhead console .......................59
Overrun cut-off ........................... 113
P Parking ................................ 18, 115
Parking assist ............................ 128
Parking brake ............................ 123
Particulate filter ........................... 116
Payload......................................... 65
Pedals......................................... 110
Performance .............................. 181
Performing work ........................138
Pollen filter ................................. 109
Power outlets ............................... 72
Power steering fluid ....................141
Power windows ............................ 30
Preheating ................................... 84
Puncture ..................................... 161
R Radio Frequency Identification (RFID) ..................................... 187
Radio info ..................................... 88
Radio remote control ...................20
Rear doors ................................... 25Rear fog light ............................... 88
Rear fog lights ............................. 99
Rear parcel shelf .......................... 61
Rear seats .................................... 39
Rear storage ................................. 60
Rear windows .............................. 32
Rear window wiper/washer .......... 69
Recommended fluids and lubricants ........................ 173, 177
Refuelling ................................... 131 Remote control ............................. 20
Removing seats ............................ 41
Reversing lights ........................... 99
Ride control systems ..........124, 125
Roof bars ...................................... 60
Roof load ...................................... 65
Roof rack ..................................... 64
Roof racks .................................... 65
S Safety belts ................................... 43
Seat adjustment ....................... 7, 36
Seat belt ........................................ 8
Seat belt reminder .......................80
Seat belt reminder warning chime 88
Seat belts ..................................... 43
Seat folding .................................. 37
Seat heating ................................. 39
Seat position ................................ 35
Second row seats ........................39Selector lever ............................. 119
Service ............................... 109, 172
Service display ......................76, 88
Service information ....................172
Settings menu............................... 88
Side airbag system ......................51
Sidelights ...................................... 97
Side turn signal lights ................148
Sliding door .................................. 25
Sliding side door ........................... 25
Spare wheel ............................... 163
Speed limit warning chime............ 88
Speedometer ............................... 74
Standard display ........................... 88
Starting and operating ................111
Starting off ................................... 16
Starting the engine ............111, 118
Steering ...................................... 110
Steering wheel adjustment ......9, 68
Steering wheel controls ...............68
Stop engine .................................. 79
Stop-start system.................. 87, 113
Storage ......................................... 58
Storage compartments .................58
Sun visors .................................... 33
Symbols ......................................... 4
T
Tachometer ................................. 74
Tailgate ......................................... 26
192Tail lights ................................... 147
Technical data ............................ 178
Temperature ................................. 88
Third row seats ............................ 41
Three-point seat belt .................... 44
Tools .......................................... 154
Top-tether fastening eyes ............57
Towing ................................ 134, 167
Towing another vehicle .............168
Towing the vehicle .....................167
Traction Control system ............. 124
Trailer coupling ........................... 134
Trailer towing ............................. 134
Transmission ......................... 16, 82
Transmission display ...........77, 118
Tread depth ............................... 158
Trip computer ......................... 88, 94
Trip odometer .............................. 74
Turn and lane-change signals .....99
Turn signal ................................... 80
Tyre chains ................................ 159
Tyre designations ......................155
Tyre pressure ............................ 155
Tyre pressure monitoring system ............................... 85, 156
Tyre pressures ........................... 185
Tyre repair kit ............................. 159U
Ultrasonic parking assist ...... 83, 128
Underseat storage .......................60
Unit of measurement ....................88
Upholstery .................................. 170
USB port ....................................... 72
Using this manual ..........................3
V Vehicle battery ........................... 142
Vehicle checks............................ 138
Vehicle data ................................ 177
Vehicle data recording and privacy ..................................... 186
Vehicle dimensions .................... 183
Vehicle Identification Number ....175
Vehicle jack ................................ 154
Vehicle security ............................ 28
Vehicle shutdown ...........79, 94, 112
Vehicle specific data ......................3
Vehicle storage ........................... 137
Vehicle tools ............................... 154
Vehicle unlocking ........................... 6 Vehicle weight ........................... 182
Ventilation ................................... 104
Volume ......................................... 88
W
Warning chime.............................. 88
Warning chimes ........................... 93
Warning lights ............................... 74Washer and wiper systems .........14
Washer fluid ............................... 141
Wheel changing .........................161
Wheel covers ............................. 158
Wheels and tyres .......................155
Windows ....................................... 30
Windscreen................................... 30
Windscreen wiper/washer ...........69
Winter tyres ............................... 155
Wiper blade replacement ..........143