2017 TOYOTA YARIS iA window

B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction5

7,500 miles or 6 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
15,000 miles or 12 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tires
Inspect the following:Ball joints and dust coversBrake linings/drums and brake
pads/discs2
Cabin air filterEngine coolant3
Radiator and condenserSteering gear
NOTE:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of the cabin
air filter. Replacement may be needed if
you notice reduced air flow from the
air conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or equivalent.2Inspect thickness measurement and disc runout.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log38

37,500 miles or 30 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect drive beltsInspect wiper bladesReplace engine air filterReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
45,000 miles or 36 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tires
Inspect the following:Ball joints and dust coversBrake linings/drums and brake
pads/discs2
Cabin air filterEngine coolant3
Exhaust pipes and mountingsRadiator and condenserSteering gear
NOTE:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of the cabin
air filter. Replacement may be needed if
you notice reduced air flow from the
air conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or equivalent.2Inspect thickness measurement and disc runout.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log40

67,500 miles or 54 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
75,000 miles or 60 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect drive beltsInspect wiper bladesReplace engine air filterReplace engine oil and oil filter1
Replace spark plugs3
Rotate tires
Inspect the following:Ball joints and dust coversBrake linings/drums and brake
pads/discs2
Cabin air filterEngine coolant4
Radiator and condenserSteering gear
NOTE:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of the cabin
air filter. Replacement may be needed if
you notice reduced air flow from the
air conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or equivalent.2Inspect thickness measurement and disc runout.3Maintenance services of spark plugs are required under the terms of the Emission Control Warranty.4Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log42

97,500 miles or 78 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums
and brake pads/discs
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
105,000 miles or 84 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tires
Inspect the following:Ball joints and dust coversBrake linings/drums and brake
pads/discs2
Cabin air filterEngine coolant3
Radiator and condenserSteering gear
NOTE:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert
areas may shorten the life of the cabin
air filter. Replacement may be needed if
you notice reduced air flow from the
air conditioner and heater or if the
windows fog easily when you use the
Freshmode. Consult your dealer if
any of these conditions occur.
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the scheduled maintenance indicator light. Use 0W-20 Genuine Toyota Motor Oil or equivalent.2Inspect thickness measurement and disc runout.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
MAINTENANCE LOG
MAINTENANCE
Maintenance Log44