2017 TOYOTA PRIUS PLUG-IN HYBRID key

631
8When trouble arises
PRIUS PHV_OM_OM47A89E_(EE)
8-1. Essential information
Emergency flashers ........... 632
If your vehicle has to
be stopped in an
emergency ....................... 633
8-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 634
If you think something is
wrong ............................... 640
If a warning light turns on
or a warning buzzer
sounds ............................. 641
If a warning message is
displayed ......................... 650
If you have a flat tire .......... 658
If the hybrid system will
not start............................ 676
If the electronic key does
not operate properly ........ 678
If the 12-volt battery is
discharged ....................... 682
If your vehicle
overheats ......................... 688
If the vehicle becomes
stuck ................................ 693

6768-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
If the hybrid system will not start
One of the following may be the cause of the problem:
● The charging cable may be attached to the vehicle. (P. 152)
● The electronic key may not be functioning properly.* (P. 678)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 103)
● There may be a malfunction in the immobilizer system.* (P. 7 5 )
● There may be a malfunction in the shift control system.*
( P. 330, 656)
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 677)
● There is a possibility that the temperature of the hybrid battery
(traction battery) is extremely low (approximately below -30 C
[-22 F]). (P. 103, 329)
*: It may not be possible to shift the shift position other than P.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 682)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 573)
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 327)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.

6788-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
If the electronic key does not operate
properly
Use the mechanical key ( P. 265) in order to perform the following
operations:
Locks all the doors
Closes the windows (turn and
hold)*
Unlocks all the doors
Opens the windows (turn and
hold)*
*: These settings must be custom-
ized at any authorized Toyota
dealer or repairer, or another duly
qualified and equipped profes-
sional. ( P. 708)
If communication between the electronic key and vehicle is inter-
rupted ( P. 282) or the electronic key cannot be used because the
battery is depleted, the smart entry & start system and wireless
remote control cannot be used. In such cases, the doors can be
opened and the hybrid system can be started by following the pro-
cedure below.
Locking and unlocking the doors
1
2
3
4

6798-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
8
When trouble arises
Depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the power switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal
and check that is shown
on the multi-information display.
Press the power switch.
In the event that the hybrid system still cannot be operated, contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
Starting the hybrid system
1
2
IO82PH053
3
4

6808-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
■Locking the charging port lid
Close the charging port lid. ( P. 114)
Lock the doors using the mechanical key. ( P. 678)
The charging port lid can be locked if the step and is performed in
reverse.
■Unlocking the charging port lid
Unlock the doors using the mechanical key. ( P. 678)
Open the charging port lid. ( P. 1 1 4 )
Unlock the doors using the mechanical key. ( P. 678)
Push the charging connector lock switch. ( P. 156)
The charging connector will be unlocked.
Locking and unlocking the charging port lid
Unlocking the charging connector
1
2
12
1
2
1
2

6818-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
8
When trouble arises
■Stopping the hybrid system
Set the parking brake, shift the shift position to P and press the power switch
as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( P. 616)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. ( P. 8 1 )
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( P. 329)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 708)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 281)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the win-
dow.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window.
3

6828-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
If the 12-volt battery is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm
( P. 8 1 ) :
Confirm that the electronic key
is being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( P. 83)
Open the hood. (P. 563)
Remove the engine cover.
Pull up the both ends of the cover
vertically.
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
1
2
3

6858-2. Steps to take in an emergency
PRIUS PHV_OM_OM47A89E_(EE)
8
When trouble arises
■When recharging or replacing the 12-volt battery
●In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt battery is discharged. Use the wire-
less remote control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● It may be impossible to unlock the charging port lid or locking and unlocking
the charging connector immediately after the 12-volt battery is reconnected.
In this case, carry the electronic key on your person and operate the
charging port lid or charging connector lock switch again.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12-volt battery.
● If the 12-volt battery discharges while the shift position is in P, it may not be
possible to shift the shift position to other positions. In this case, the vehicle
cannot be towed without lifting both front wheels because the front wheels
will be locked. ( P. 634)
■ When exchanging the 12-volt battery
●Use a 12-volt battery that conforms to European regulations.
● Use a 12-volt battery that the case size is same as the previous one (LN1),
20 hour rate capacity (20HR) is equi valent (45Ah) or greater, and perfor-
mance rating (CCA) is equivalent (295A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehi- cle is not used is a short time, the 12-volt battery may discharge and the
hybrid system may not be able to start.
● For details, consult any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional.