TABLE OF CONTENTS6
HIGHLANDER_HV_U (OM48F12U)7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 490
Cleaning and protecting the vehicle interior ........... 494
7-2. Maintenance Maintenance requirements ................... 497
General maintenance ........ 500
Emission inspection and maintenance (I/M)
programs ......................... 503
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 504
Hood.................................. 506
Positioning a floor jack ...... 508
Engine compartment ......... 509
12-volt battery ................... 517
Tires .................................. 522
Tire inflation pressure........ 532
Wheels .............................. 535
Air conditioning filter .......... 537
Electronic key battery ........ 539
Checking and replacing fuses ............................... 541
Light bulbs ......................... 545 8-1. Essential information
Emergency flashers ........... 560
If your vehicle has to be stopped in an
emergency....................... 561
8-2. Steps to take in an emergency
If your vehicle needs to be towed ............................... 562
If you think something is wrong............................... 566
If a warning light turns on or a warning buzzer
sounds ............................. 567
If a warning message is displayed ......................... 577
If you have a flat tire .......... 597
If the hybrid system will not start ..................... 621
If the electronic key does not operate
properly ........................... 623
If the 12-volt battery is discharged ....................... 626
If your vehicle overheats......................... 631
If the vehicle becomes stuck ................................ 635
7Maintenance and care8When trouble arises
17Pictorial index
HIGHLANDER_HV_U (OM48F12U)Fuel filler door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 256
Refueling method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 256
Fuel type/fuel tank capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 641
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 522
Tire size/inflation pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 646
Winter tires/tire chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 337
Checking/rotation/tire pressure warning system . . . . . . . . . . . P. 522
Coping with flat tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 597
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 506
Opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 506
Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 642
Coping with overheat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 631
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 579
Headlights/daytime running lights
*. . . . . . . . . . . . . . . . . . . P. 241
Daytime running lights
*/parking lights*. . . . . . . . . . . . . . . P. 241
Front fog lights
*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 249
Front turn signal lights/parking lights
*. . . . . . . . . . . . . . . . P. 239
Stop/tail lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 241
Hill-start assist control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 329
License plate lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 241
Back-up lights
Shifting the shift lever to R . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 233
Side marker lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 241
Turn signal lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 239
6
7
8
Light bulbs of the exterior lights for driving
(Replacing method: P. 545, Watts: P. 649)
*: If equipped
9
10
11
12
13
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15
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17
2014-1. Before driving
4
Driving
HIGHLANDER_HV_U (OM48F12U)
NOTICE
■When parking the vehicle
Always set the parking brake, and shift the shift lever to P. Failure to do so
may cause the vehicle to move or the vehicle may accelerate suddenly if
the accelerator pedal is accidentally depressed.
■ Avoiding damage to vehicle parts
● Do not turn the steering wheel fully in either direction and hold it there for
an extended period of time.
Doing so may damage the power steering motor.
● When driving over bumps in the road, drive as slowly as possible to avoid
damaging the wheels, underside of the vehicle, etc.
■ If you get a flat tire while driving
A flat or damaged tire may cause the following situations. Hold the steering
wheel firmly and gradually depress the brake pedal to slow down the vehi-
cle.
● It may be difficult to control your vehicle.
● The vehicle will make abnormal sounds or vibrations.
● The vehicle will lean abnormally.
Information on what to do in case of a flat tire ( →P. 597)
■ When encounterin g flooded roads
Do not drive on a road that has flooded after heavy rain etc. Doing so may
cause the following serious damage to the vehicle:
● Engine stalling
● Short in electrical components
● Engine damage caused by water immersion
In the event that you drive on a flooded road and the vehicle is flooded, be
sure to have your Toyota dealer check the following:
● Brake function
● Changes in quantity and quality of oil and fluid used for the engine, hybrid
transmission, rear electric motor (traction motor), etc.
● Lubricant condition for the bearings and suspension joints (where possi-
ble), and the function of all joints, bearings, etc.
2174-1. Before driving
4
Driving
HIGHLANDER_HV_U (OM48F12U)
Your vehicle will handle differently when towing a trailer. Help to avoid
an accident, death or serious injury, keep the following in mind when
towing:
● Speed limits for towing a trailer vary by state or province. Do not
exceed the posted to wing speed limit.
● Toyota recommends that the vehi cle-trailer speed limit is 65 mph
(104 km/h) on a flat, straight, dry road. Do not exceed this limit, the
posted towing speed limit or the spe ed limit for your trailer as set
forth in your trailer owner’s manual, whichever is lowest. Instability
of the towing vehicle-trailer combination (trailer sway) increases as
speed increases. Exceeding speed limits may cause loss of control.
● Before starting out, check the tr ailer lights, tires and the vehicle-
trailer connections. Recheck after driving a short distance.
● Practice turning, stopping and reversing with the trailer attached in
an area away from traffic until you become accustomed to the feel
of the vehicle-trailer combination.
● Reversing with a trailer attached is difficult and requires practice.
Grip the bottom of the steering wheel and move your hand to the
left to move the trailer to the left . Move your hand to the right to
move the trailer to right. (This is generally opposite to reversing
without a trailer attached.) Avoid sharp or prolonged turning. Have
someone guide you when reversing to reduce the risk of an acci-
dent.
● As stopping distance is increased when towing a trailer, vehicle-to
vehicle distance should be increased. For each 10 mph (16 km/h)
of speed, allow at least one vehicle and trailer length.
● Avoid sudden braking as you may skid, resulting in the trailer jack-
knifing and a loss of vehicle control. This is especially true on wet or
slippery surfaces.
● Avoid jerky starts or sudden acceleration.
● Avoid jerky steering and sharp turns, and slow down before making
turn.
Trailer towing tips
2204-1. Before driving
HIGHLANDER_HV_U (OM48F12U)
■Matching trailer ball height to trailer coupler height
■ Before towing
Check that the following conditions are met:
●Ensure that your vehicle’s tires are properly inflated. ( →P. 646)
● Trailer tires are inflated according to the trailer manufacturer’s recommen-
dation.
● All trailer lights work as required by law.
● All lights work each time you connect them.
● The trailer ball is set at the proper height for the coupler on the trailer.
● The trailer is level when it is hitched.
Do not drive if the trailer is not level, and check for improper tongue weight,
overloading, worn suspension, or other possible causes.
● The trailer cargo is securely loaded.
● The rear view mirrors conform to all applicable federal, state/provincial or
local regulations. If they do not, install rear view mirrors appropriate for tow-
ing purposes.
No matter which class of tow hitch
applies, for a more safe trailer hookup,
the trailer ball setup must be the proper
height for the coupler on the trailer.
Coupler
Trailer ball
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2484-3. Operating the lights and wipers
HIGHLANDER_HV_U (OM48F12U)• When frequently and repeatedly taking curves or driving on a winding
road
• When there is a highly reflective object ahead of the vehicle, such as a sign or mirror
• When the back of a preceding vehicle is highly reflective, such as a con- tainer on a truck
• When the vehicle's headlights are damaged or dirty, or are not aimed
properly
• When the vehicle is listing or titling due to a flat tire, a trailer being towed, etc.
• When the headlights are changed between the high beams and low beams repeatedly in an abnormal manner
• When the driver believes that the high beams may be flashing or dazzling
pedestrians or other drivers
■ Temporarily lowering sensor sensitivity
The sensitivity of the sensor can be temporarily lowered.
Turn the power switch off while the following conditions are met.
• The headlight switch is in or .
• The headlight switch lever is in the high beam position.
• Automatic High Beam switch is on.
Turn the power switch to ON mode.
Within 30 seconds after , repeat pulling the headlight switch lever to the
original position then pushing it to the high beam position quickly 10 times,
then leave the lever in the high beam position.
If the sensitivity is changed, the Automatic High Beam indicator will turn on
and off 3 times.
Automatic High Beam (headlights) may turn on even the vehicle is stopped.
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4
2714-5. Using the driving support systems
4
Driving
HIGHLANDER_HV_U (OM48F12U)
WARNING
■When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or serious injury:
● When the vehicle is being towed
● When your vehicle is towing another vehicle
● When transporting the vehicle via truck, boat, train or similar means of
transportation
● When the vehicle is raised on a lift with the hybrid system on and the tires
are allowed to rotate freely
● When inspecting the vehicle using a drum tester such as a chassis dyna-
mometer or speedometer tester, or when using an on vehicle wheel bal-
ancer
● When a strong impact is applied to the front bumper or front grille, due to
an accident or other reasons
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated
● When the tires are very worn
● When tires of a size other than specified are installed
● When tire chains are installed
● When a compact spare tire or an emergency tire puncture repair kit is used
● If equipment (snow plow, etc.) that may obstruct the radar sensor or cam-
era sensor is temporarily installed to the vehicle
2794-5. Using the driving support systems
4
Driving
HIGHLANDER_HV_U (OM48F12U)• When driving in inclement weather such as heavy rain, fog, snow or a
sandstorm
• When the vehicle is hit by water, snow, dust, etc. from a vehicle ahead
• When driving through steam or smoke
• When driving in a place where the surrounding brightness changes sud- denly, such as at the entrance or exit of a tunnel
• When a very bright light, such as the sun or the headlights of oncoming
traffic, shines directly into the camera sensor
• When the surrounding area is dim, such as at dawn or dusk, or while at night or in a tunnel
• After the hybrid system has started the vehicle has not been driven for a certain amount of time
• While making a left/right turn and for a few seconds after making a left/
right turn
• While driving on a curve and for a few seconds after driving on a curve
• If your vehicle is skidding
• If the wheels are misaligned
• If a wiper blade is blocking the camera sensor
• The vehicle is wobbling.
• The vehicle is being driven at extremely high speeds.
• When driving on a hill
• If the radar sensor or camera sensor is misaligned
● In some situations such as the following, sufficient braking force may not be
obtained, preventing the system from performing properly:
• If the braking functions cannot operate to their full extent, such as when
the brake parts are extremely cold, extremely hot, or wet
• If the vehicle is not properly maintained (brakes or tires are excessively worn, improper tire inflation pressure, etc.)
• When the vehicle is being driven on a gravel road or other slippery sur- face
• If the front of the vehicle is raised or
lowered