2017 TOYOTA C_HR HYBRID tow

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8When trouble arises
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8-1. Essential information
Emergency flashers ........... 586
If your vehicle has to
be stopped in an
emergency ....................... 587
8-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 588
If you think something is
wrong ............................... 594
If a warning light turns on
or a warning buzzer
sounds ............................. 595
If a warning message is
displayed ......................... 606
If you have a flat tire
(vehicles with an
emergency tire
puncture repair kit)........... 612
If you have a flat tire
(vehicles with
a spare tire) ..................... 632
If the hybrid system will
not start............................ 646
If the electronic key does
not operate properly ........ 648
If the 12-volt battery is
discharged ....................... 651
If your vehicle
overheats ......................... 657
If the vehicle becomes
stuck ................................ 662

5888-2. Steps to take in an emergency
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If your vehicle needs to be towed
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer or commercial towing service before towing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is necessary to contact dealers before towing

5898-2. Steps to take in an emergency
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8
When trouble arises
Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.

5908-2. Steps to take in an emergency
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If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use cables or chains to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles, steering and brakes must be in
good condition.
Only the front towing eyelets may be used.
Using a flatbed truck
Front
Emergency towing

5918-2. Steps to take in an emergency
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8
When trouble arises
Take out the towing eyelet. (P. 615, 633)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Before towing the vehicle, turn the power switch off once, and then start
the hybrid system.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted:
 P. 233
Emergency towing procedure
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5928-2. Steps to take in an emergency
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■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 615, 633)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.

5938-2. Steps to take in an emergency
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When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components

6158-2. Steps to take in an emergency
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8
When trouble arises
Ty pe A
Towing eyelet
Jack handle (if equipped)*
Wheel nut wrench (if equipped)*
Jack (if equipped)*
Emergency tire puncture repair kit
*: A jack, jack handle and wheel nut wrench can be purchased at any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
Location of the emergency tire puncture repair kit and tools
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