Page 647 of 712

6478-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
8
When trouble arises
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 651)
● One or both of the 12-volt battery terminals may be disconnected.
( P. 536)
Contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer if the problem cannot be repaired, or if repair procedures
are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to start the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in cases of emergency.
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by any
authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
The interior lights and headlights do not turn on, or the horn
does not sound.
Emergency start function
1
2
3
4
Page 649 of 712
6498-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
8
When trouble arises
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the power switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal and check that and mes-
sages are shown on the multi-information display.
Press the power switch.
In the event that the hybrid system still cannot be operated, contact
any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
Starting the hybrid system
1
2
3
4
Page 650 of 712

6508-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■Stopping the hybrid system
Set the parking brake, shift the shift lever to P and press the power switch as
you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( P. 561)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. ( P. 106)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( P. 222)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 679)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 165)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the mechanical key. It is pos-
sible for children and other passengers to get caught in the power window.
3
Page 662 of 712
6628-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
If the vehicle becomes stuck
Set the parking brake and shift the shift lever to P. Stop the hybrid
system.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheels
to help provide traction.
Restart the hybrid system.
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, depress the accelerator pedal.
■ When it is difficult to free the vehicle
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRC.
A message will be shown on the multi-
information display.
1
2
3
4
5
Page 666 of 712
6669-1. Specifications
C-HR_HV_OM_Europe_OM10538E
Maintenance data (fuel, oil level, etc.)
*1: Unladen vehicle
*2: Except for Guadeloupe and Martinique
Dimensions and weights
Overall length4360 mm (171.7 in.)
Overall width1795 mm (70.7 in.)
Overall height*11555 mm (61.2 in.)
Wheelbase2640 mm (103.9 in.)
TreadFront1550 mm (61.0 in.)
Rear1560 mm (61.4 in.)
Gross vehicle mass1860 kg (4101 lb.)
Maximum permissi-
ble axle capacity
Front1050 kg (2315 lb.)
Rear1080 kg (2381 lb.)
Drawbar load*275 kg (165 lb.)
Towing capacity*2Without brake725 kg (1598 lb.)With brake
Page 674 of 712
6749-1. Specifications
C-HR_HV_OM_Europe_OM10538E
*: Minimum pedal clearance when depressed with a force of 300 N (30.6 kgf,
67.4 lbf) while the hybrid system is operating.
16-inch tires
Brakes
Pedal clearance*119 mm (4.9 in.)
Pedal free play 1 5 mm (0.04 0.20 in.)
Fluid type SAE J1703 or FMVSS No.116 DOT 3 or
SAE J1704 or FMVSS No.116 DOT 4
Steering
Free playLess than 30 mm (1.2 in.)
Tires and wheels
Tire size215/65R16 98H
Tire inflation pressure
(Recommended cold tire
inflation pressure)
Front
230 kPa (2.3 kgf/cm2 or bar, 33 psi)
Rear
Wheel size16 6 1/2J
Wheel nut torque103 N·m (10.5 kgf·m, 76 ft·lbf)
Page 693 of 712

693What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10538E
●Did you press the power switch while firmly depressing the brake pedal?
( P. 221)
●Is the shift lever in P? (P. 2 2 4 )
●Is the electronic key anywhere detectable inside the vehicle? (P. 164)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
( P. 649)
●Is the 12-volt battery discharged? (P. 651)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
power switch in ON mode. ( P. 233)
●Is the window lock switch pressed?
The power windows except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 193)
●The auto power off function will be operated if the vehicle is left in
ACCESSORY or ON mode (the hybrid system is not operating) for a
period of time. ( P. 2 2 3 )
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically
Page 694 of 712
694What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10538E
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( P. 599)
●The parking brake indicator is on
Is the parking brake released? ( P. 236)
Depending on the situation, other types of warning buzzer may also sound.
( P. 595, 606)
●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects it and the alarm sounds. ( P. 106)
To stop the alarm, turn the power switch to ON mode or start the hybrid sys-
tem.
●Is the electronic key left inside the vehicle?
Check the message on the multi-information display. ( P. 606)
●When a warning light turns on or a warning message is displayed, refer to
P. 595, 606.
A warning buzzer sounds during driving
An alarm is activated and the horn sounds
(vehicles with alarm)
A warning buzzer sounds when leaving the vehicle
A warning light turns on or a warning message is displayed