Page 442 of 661

4427-1. Maintenance and care
AVENSIS_OM_OM20C66E_(EE)NOTICE
■
Cleaning detergents
●Do not use the following types of detergent, as they may discolor the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Non-seat portions: Organic substances such as benzene or gasoline,
alkaline or acidic solutions, dye, and bleach
• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco- hol
● Do not use polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.
■ Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deterioration of
leather surfaces.
●Remove any dust or dirt from leather surfaces immediately.
● Do not expose the vehicle to direct sunlight for extended periods of time.
Park the vehicle in the shade, especially during summer.
● Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.
■ Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio system may be damaged if water comes
into contact with electrical components such as the audio system above or
under the floor of the vehicle. Water may also cause the body to rust.
■ When cleaning the inside of the windshield (vehicles with Toyota
Safety Sense system)
Be careful not to touch the front sensor ( →P. 272).
If the camera is accidentally scratched or hit, Toyota Safety Sense system
may not operate properly or may cause a malfunction.
■ Cleaning the inside of the rear wind ow or right-side rear quarter win-
dow
● Do not use glass cleaner to clean the rear window or right-side rear quar-
ter window (wagon), as this may cause damage to the rear window defog-
ger heater wires or antenna. Use a cloth dampened with lukewarm water
to gently wipe the window clean. Wipe the window in strokes running par-
allel to the heater wires or antenna.
● Be careful not to scratch or damage the heater wires or antenna.
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Page 548 of 661

5488-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
Interior buzzerExterior buzzerWarning messageDetails/Actions
Once The electronic key is not
detected when an attempt is
made to start the engine.
→
Confirm the location of the
electronic key.
Once
3 times
The electronic key was carried
outside the vehicle and a door
other than the driver’s door was
opened and closed while the
engine switch was in a mode
other than off.
→ Bring the electronic key
back into the vehicle.
The driver’s door was opened
and closed while the electronic
key was not in the vehicle, the
shift lever was in P (Multidrive)
or N (manual transmission) and
the engine switch was not
turned off.
→ Turn the engine switch off
or bring the electronic key
back into the vehicle.
Once
Once
for 10
seconds
An attempt was made to exit
the vehicle with the electronic
key and lock the doors without
first turning the engine switch
off.
→ Turn the engine switch off
and lock the doors again.
(Flashes)
(Flashes)
(Displayed alternately)
(Flashes)
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Page 549 of 661

5498-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
8
When trouble arises
Once An attempt was made to start
the engine without the elec-
tronic key being present, or the
electronic key was not function-
ing normally.
An attempt was made to drive
when the regular key was not
inside the vehicle.
→
Confirm that the elec-
tronic key is inside the
vehicle.
Contin-
uous
(Multidrive)
The driver’s door was opened
when the shift lever was not in
P and the engine switch was
not turned off.
→Shift the shift lever to P.
Contin-
uous Contin-
uous
(Multidrive)
The driver’s door was opened
and closed while the electronic
key was not in the vehicle, the
shift lever was not in P and the
engine switch was not turned
off.
→
Shift the shift lever to P.
→ Bring the electronic key
back into the vehicle.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Displayed alternately)
(Flashes)
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Page 550 of 661
5508-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)Once
Contin-
uous
An attempt was made to lock
the doors using the smart entry
& start system while the elec-
tronic key was still inside the
vehicle.
→
Retrieve the electronic key
from the vehicle and lock
the doors again.
An attempt was made to lock
either front door by opening a
door and putting the inside lock
button into the lock position,
then closing the door by pulling
on the outside door handle with
the electronic key still inside the
vehicle.
→ Retrieve the electronic key
from the vehicle and lock
the doors again.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
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Page 551 of 661
5518-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
8
When trouble arises
Once • When the doors were
unlocked with the mechanical
key and then the engine
switch was pressed, the elec-
tronic key could not be
detected in the vehicle.
• The electronic key could not
be detected in the vehicle
even after the engine switch
was pressed two consecu-
tive times.
→ Touch the electronic key to
the engine switch while
depressing the brake
pedal (Multidrive) or clutch
pedal (manual transmis-
sion).
Once
(Multidrive)
An attempt was made to start
the engine with the shift lever in
an incorrect position.
→Shift the shift lever to P
and start the engine.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Multidrive)
(Manual transmission)
(Flashes)
(Flashes)
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Page 552 of 661
5528-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)Once
(Multidrive)
An attempt was made to turn
the engine switch off when the
shift lever was not in P.
→To turn off the engine, first
shift the shift lever to P
and then turn the engine
switch off.
Power was turned off due to the
automatic power off function.
→
Next time when starting
the engine, increase the
engine speed slightly and
maintain that level for
approximately 5 minutes
to recharge the battery.
Once The electronic key has a low
battery. (The message will be
shown for about 15 seconds.)
→
Replace the electronic key
battery. ( →P. 493)
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
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Page 553 of 661

5538-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
8
When trouble arises
Once The driver’s door was opened
and closed with the engine
switch turned off and then the
engine switch was put in
ACCESSORY mode twice with-
out the engine being started.
→
Press the engine switch
while depressing the brake
pedal (Multidrive) or clutch
pedal (manual transmis-
sion).
During an engine starting pro-
cedure in the event that the
electronic key was not function-
ing properly ( →P. 592), the
engine switch was touched with
the electronic key.
→ Press the engine switch
within 10 seconds of the
buzzer sounding.
Once The steering lock could not be
released within 3 seconds of
the engine switch being
pressed.
→
Press the engine switch
while depressing the brake
pedal and moving the
steering wheel left and
right.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Multidrive)
(Manual transmission)
(Flashes)
(Flashes)
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Page 586 of 661

5868-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
If the engine will not star t
One of the following may be the cause of the problem.
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● The engine may be flooded. (gasoline engine)
Try to restart the engine again following correct starting procedures.
(→ P. 209, 212)
● There may be a malfunction in the engine immobilizer system.
(→ P. 7 8 )
One of the following may be the cause of the problem.
● The battery may be discharged. ( →P. 595)
● The battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as an open circuit or a blown fuse. However, an interim
measure is available to start the engine. ( →P. 587)
If the engine will not start even though correct starting proce-
dures are being followed ( →P. 209, 212), consider each of the fol-
lowing points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the personal/interior lights
and headlights are dim, or the horn does not sound or sounds at
a low volume
The starter motor does not turn over (vehicles with smart entry &
start system)
AVENSIS_OM_OM20C66E_(EE).book Page 586 Wednesday, June 15, 20 16 4:07 PM