Page 517 of 661

517
8When trouble arises
AVENSIS_OM_OM20C66E_(EE)8-1. Essential information
Emergency flashers ........... 518
If your vehicle has to be stopped in an
emergency ....................... 519 8-2. Steps to take in an
emergency
If your vehicle needs to be towed .......................... 521
If you think something is wrong ............................... 528
Fuel pump shut off system (gasoline engine) ............. 529
If a warning light turns on or a warning buzzer
sounds ............................. 530
If a warning message is displayed ......................... 537
If you have a flat tire (vehicles with
emergency tire
puncture repair kit)........... 554
If you have a flat tire (vehicles with spare
tire) .................................. 570
If the engine will not start.................................. 586
If the parking brake cannot be released .......... 588
If the electronic key does not operate properly ........ 592
If the vehicle battery is discharged ....................... 595
If your vehicle overheats .... 600
If the vehicle becomes stuck ................................ 603
AVENSIS_OM_OM20C66E_(EE).book Page 517 Friday, June 17, 2016 11:27 AM
Page 552 of 661
5528-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)Once
(Multidrive)
An attempt was made to turn
the engine switch off when the
shift lever was not in P.
→To turn off the engine, first
shift the shift lever to P
and then turn the engine
switch off.
Power was turned off due to the
automatic power off function.
→
Next time when starting
the engine, increase the
engine speed slightly and
maintain that level for
approximately 5 minutes
to recharge the battery.
Once The electronic key has a low
battery. (The message will be
shown for about 15 seconds.)
→
Replace the electronic key
battery. ( →P. 493)
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
AVENSIS_OM_OM20C66E_(EE).book Page 552 Wednesday, June 15, 20 16 4:07 PM
Page 592 of 661
5928-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
If the electronic key does not operate properly
Use the mechanical key (→P. 122)
in order to perform the following
operations:
Locks all doors
Unlocks all doors
For vehicles with smart entry & start system: If communication
between the electronic key and vehicle is interrupted ( →P. 152)
or the electronic key cannot be used because the battery is
depleted, the smart entry & start system and wireless remote
control cannot be used. In such cases, the doors can be opened
or the engine can be started by following the procedure below.
Locking and unlocking the doors
1
2
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Page 593 of 661

5938-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
8
When trouble arises
Vehicles with Multidrive: Ensure that the shift lever is in P and apply
the brakes.
Vehicles with manual transmission: Ensure that the shift lever is in
N and depress the clutch pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
If any of the doors is opened or
closed while the key is being
touched to the switch, an alarm will
sound to indicate that the start
function cannot detect the key.
Press the engine switch within 10 seconds after the buzzer sounds,
keeping the brake pedal (Multidrive) or clutch pedal (manual trans-
mission) depressed.
In the event that the engine switch still cannot be operated, contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
■ Stopping the engine
Shift the shift lever to P (Multidrive) or N (manual transmission) and press the
engine switch as you normally do when stopping the engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( → P. 493)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. ( →P. 89)
Starting the engine
1
2
3
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Page 595 of 661
5958-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
8
When trouble arises
If the vehicle batter y is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.Confirm that the key is being
carried.
When connecting the jumper
(or booster) cables, depending
on the situation, the alarm may
activate and doors locked.
(→ P. 9 1 )
Open the hood. ( →P. 450)
Connect the jumper cables according to the following procedure:
XGasoline engine
The following procedures may be used to start the engine if the
vehicle’s battery is discharged.
You can also call any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
1
2
3
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5978-2. Steps to take in an emergency
AVENSIS_OM_OM20C66E_(EE)
8
When trouble arises
■Starting the engine when the battery is discharged (vehicles with Multid-
rive)
The engine cannot be started by push-starting.
■ To prevent battery discharge
●Turn off the headlights and the audio system while the engine is turned off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic, etc.
■ Charging the battery
The electricity stored in the battery will discharge gradually even when the
vehicle is not in use, due to natural discharge and the draining effects of cer-
tain electrical appliances. If the vehicle is left for a long time, the battery may
discharge, and the engine may be unable to start. (The battery recharges
automatically during driving.)
■ When the battery is removed or discharged
●Vehicles with smart entry & start system: In some cases, it may not be pos-
sible to unlock the doors using the smart entry & start system when the bat-
tery is discharged. Use the wireless remote control or the mechanical key to
lock or unlock the doors.
● Vehicles with smart entry & start system: The engine may not start on the
first attempt after the battery has recharged but will start normally after the
second attempt. This is not a malfunction.
● Vehicles with smart entry & start system: The engine switch mode is memo-
rized by the vehicle. When the battery is reconnected, the system will return
to the mode it was in before the battery was discharged. Before disconnect-
ing the battery, turn the engine switch off. If you are unsure what mode the
engine switch was in before the battery discharged, be especially careful
when reconnecting the battery.
● Vehicles with Stop & Start system:
After charging the battery or reconnecting the battery terminals, the Stop &
Start system may not automatically stop the engine for approximately 5 to
40 minutes.
■ When exchanging the battery
●Use a battery with the same case size as the previous battery and an equiv-
alent 20 hour rate capacity (20HR) or greater.
• If the sizes differ, the battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehi-
cle is not used is a short time, the battery may discharge and the engine
may not be able to start.
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Page 640 of 661

640What to do if... (Troubleshooting)
AVENSIS_OM_OM20C66E_(EE)
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional. (→P. 122)
●Vehicles with smart entry & start system
If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional immediately. ( →P. 122)
●Is the key battery weak or depleted? ( →P. 493)
●Vehicles with smart entry & start system
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( →P. 215)
●Vehicles with smart entry & start system
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. ( →P. 123, 152)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( →P. 136)
If you have a problem, check the following before contacting any
authorized Toyota dealer or repairer, or another duly qualified
and equipped professional.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
AVENSIS_OM_OM20C66E_(EE).book Page 640 Wednesday, June 15, 20 16 4:07 PM
Page 641 of 661

641What to do if... (Troubleshooting)
AVENSIS_OM_OM20C66E_(EE)
●Vehicles with Multidrive
Is the shift lever in P? (→P. 209)
●Vehicles with manual transmission
Do you turn the key with the clutch pedal depressed firmly? ( →P. 209)
●Is the battery discharged? ( →P. 595)
●Vehicles with Multidrive
Did you press the engine switch while firmly depressing the brake pedal?
(→ P. 212)
●Vehicles with manual transmission
Did you press the engine switch while firmly depressing the clutch pedal?
(→ P. 212)
●Vehicles with Multidrive
Is the shift lever in P? ( →P. 212)
●Is the electronic key anywhere detectable inside the vehicle? ( →P. 149)
●Is the steering wheel unlocked? ( →P. 217)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. ( →P. 592)
●Is the battery discharged? ( →P. 595)
●Vehicles without smart entry & start system
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. ( →P. 224)
●Vehicles with smart entry & start system
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. ( →P. 224)
If you think something is wrong
The engine does not start
(vehicles without smart entry & start system)
The engine does not start
(vehicles with smart entry & start system)
The shift lever cannot be shifted from P even if you depress
the brake pedal (vehicles with Multidrive)
AVENSIS_OM_OM20C66E_(EE).book Page 641 Wednesday, June 15, 20 16 4:07 PM