Page 302 of 346

5.32
Operating faults
If the battery is too weak to ensure cor-
rect operation, you can still start and
lock/unlock the vehicle (please refer to
the information on “Locking/unlocking
the opening elements” in Section 1).
RENAULT CARD: battery
Replacing the battery
When the message “Keycard battery
low” appears on the instrument panel,
replace the battery in the RENAULT
card:
– slide the rear casing 1 downwards
while pressing on zone A;
– remove the battery cover 2;
– remove the battery by pressing on
one side and lifting the other;
– replace it according to the direc-
tion and template shown inside the
cover.
When refitting, proceed in the reverse
order, then press one of the buttons on
the card four times, close to the vehicle:
the message will disappear.
Note: it is not advisable to touch the
electronic circuit or contacts on the
RENAULT card when replacing the bat-
tery.
The batteries are available from ap-
proved Dealers, and their service
life approximately two years. Check
that there is no dye on the battery:
risk of an incorrect electrical con-
tact.
2
A
1
Do not throw away your used bat-
teries; give them to an organisation
responsible for collecting and recy-
cling batteries.
Page 303 of 346
5.33
Operating faults
If the battery is too weak to ensure cor-
rect operation, you can still start and
lock/unlock the vehicle (please refer to
the information on “Locking/unlocking
the opening elements” in Section 1).
Replacing the battery
Open the case at slot 1 using a flat-
blade screwdriver or similar, and re-
place the battery 2 , observing the po-
larity shown on the back of the cover. Note:
It is not advisable to touch the
electronic circuit in the key cover when
replacing the battery.
RADIO FREQUENCY REMOTE CONTROL: batteries
When refitting, ensure that the cover
is correctly clipped on and the screw
tightened.
The batteries are available from ap-
proved Dealers, and their service
life approximately two years.
Check that there is no dye on the
battery: risk of an incorrect electri-
cal contact.
2
1
1
Do not throw away your used bat-
teries; give them to an organisation
responsible for collecting and recy-
cling batteries.
Page 307 of 346

5.37
TOWING: breakdown recovery (1/2)
Before towing, put the gearbox in neu-
tral, unlock the steering column and re-
lease the parking brake.
For vehicles fitted with an automatic
gearbox, if it is not possible to put the
gear lever into position N, please con-
sult an authorised dealer.
Steering column unlocking
Insert the key into the ignition or, de-
pending on the vehicle, having the
RENAULT card on you, press the
engine start button for 2 seconds.
Reposition the lever to neutral (posi-
tion N for vehicles fitted with an auto-
matic gearbox).
The column is unlocked, the acces-
sory functions are supplied: the vehi-
cle lights can be used (indicators, brake
lights etc.). At night the vehicle must
have its lights on.
Depending on the vehicle, once you
have finished towing, press the engine
start button twice (risk of running down
the battery). The speed specified by current legis-
lation for towing must always be ob-
served. If your vehicle is the towing
vehicle, do not exceed the maximum
towing weight for your vehicle (refer
to the information on “Weights” in
Section 6).
Towing a vehicle with an
automatic gearbox
Transport the vehicle on a trailer or tow
it with the front wheels off the ground.
In exceptional circumstances
, you
may tow it with all four wheels on the
ground, only in a forward gear, with the
gear in neutral position N over a maxi-
mum distance of 50 miles and not ex-
ceeding a speed of 15 mph (25 km/h).
1
2
Do not remove the key from
the ignition when the vehi-
cle is being towed.
If the lever is stuck in P , even though
you are depressing the brake pedal, the
lever can be released manually.
To do this, unclip the base of the lever,
then insert a tool (with a hard rod to it)
into the slot 1 and press the button 2
at the same time in order to unlock the
lever.
Contact an authorised dealer as soon
as possible.
Page 308 of 346

5.38
TOWING: breakdown recovery (2/2)
Only use the front 3 and rear 6 towing
points
(never use the drive shafts or any other
part of the vehicle)
These towing points may only be used
for towing: never use them for lifting the
vehicle directly or indirectly.Access to towing points
Front towing point 3
Press zone A and keep depressed
while pulling zone B to open flap 4.
Rear towing point 6
Press zone C and keep depressed
while pulling zone D to open flap 7.
Screw in the tow eye 5 by hand as far
as possible.
When the engine is
stopped, steering and brak-
ing assistance are not op-
erational.Do not leave the tools unse-
cured inside the vehicle as
they may come loose under
braking.
34
5– Use a rigid towing bar.
If a rope or cable is used
(where the law allows this),
the vehicle being towed
must be able to brake.
– A vehicle must not be towed if it is not fit to be driven.
– Avoid accelerating or braking suddenly when towing, as this
may result in damage being
caused to the vehicle.
– When towing a vehicle, it is ad- visable not to exceed 30 mph
(50 km/h).
– Do not push the vehicle if the steering column is locked.
Use the towing eye 5 only (refer to
the information on the “tool kit” in
Section 5).
4
BA
356
7
5
C
D
Page 309 of 346

5.39
OPERATING FAULTS (1/7)
The following advice will enable you to carry out quick, temporary repai\
rs. For safety reasons you should always contact
an approved Dealer as soon as possible.
Using the RENAULT cardPOSSIBLE CAUSES WHAT TO DO
The RENAULT card does not lock or
unlock the doors. Card battery is flat.
Replace the battery. You can still lock/
unlock and start your vehicle (refer to the in-
formation on “Locking, unlocking the open-
ing elements” in Section 1 and “Starting,
stopping the engine” in Section 2).
Use of appliances operating on the
same frequency as the card (mobile
phone, etc.). Stop using the equipment or use the in-
tegrated key (refer to the information on
“Locking, unlocking the opening elements”
in Section 1).
Vehicle located in a high electromag-
netic radiation zone.
Vehicle battery flat. Use the key integrated in the card (refer to
the information on “Locking, unlocking the
opening elements” in Section 1).
The vehicle is started. With the engine running, the card’s locking/
unlocking device is blocked. Turn off the ig-
nition.
Page 310 of 346
5.40
The following advice will enable you to carry out quick, temporary repai\
rs. For safety reasons you should always contact
an approved dealer as soon as possible.
Using the remote controlPOSSIBLE CAUSES ACTION REQUIRED
The remote control does not lock or
unlock the doors. The remote control battery is flat.
Use the emergency key.
Use of appliances operating on the same
frequency as the remote control (mobile
phone, etc.). Stop using the devices or use the key.
Vehicle located in a high electromagnetic
radiation zone.
Discharged battery. Replace the battery. You can still lock/
unlock and start your vehicle (refer to the
information on “Locking/unlocking the
doors” in Section 1 and “Starting/Stopping
the engine” in Section 2).
The vehicle is started. With the engine running, the key’s locking/
unlocking device is blocked. Turn off the
ignition.
OPERATING FAULTS (2/7)
Page 311 of 346

5.41
OPERATING FAULTS (3/7)
The starter is activatedPOSSIBLE CAUSES WHAT TO DO
The instrument panel indicator lights are
weak or fail to light up and the starter
does not turn. Battery terminals not tight,
battery terminals discon-
nected or oxidised.Retighten or reconnect the terminals, or clean them if
they are oxidised.
Discharged battery or not
operational. Connect another battery to the faulty battery. Refer to
information on “Battery: troubleshooting” in Section 5
or replace the battery if necessary.
Do not push the vehicle if the steering column is
locked.
Faulty circuit. Consult an approved dealer.
The engine will not start. Starting conditions are not
fulfilled.Please refer to the information on “Starting, stopping
the engine” in Section 2.
The RENAULT card does
not work. Please refer to the information on “Starting, stopping
the engine” in Section 2.
The engine cannot be switched off. Card not detected. Please refer to the information on “Starting, stopping
the engine” in Section 2.
Electronic fault. Press the starter button quickly five times.
The steering column remains locked. Steering wheel locked. Move the steering wheel while pressing the engine
start button or, depending on the vehicle, while turning
the key (refer to the information on “Starting, stopping
the engine” in Section 2).
Faulty circuit. Consult an approved dealer.
Page 312 of 346
5.42
OPERATING FAULTS (4/7)
On the roadPOSSIBLE CAUSESWHAT TO DO
Vibrations. Tyres not inflated to correct pres-
sures, incorrectly balanced or dam-
aged. Check the tyre pressures: if this is not the
problem, have them checked by an ap-
proved Dealer.
White smoke from the exhaust. In the diesel version, this is necessar-
ily a fault. Smoke may be caused by
particle filter regeneration. Refer to the information on “Special fea-
tures of diesel versions” in Section 2.
Smoke under the bonnet. Short-circuit or cooling system leak. Stop, switch off the ignition, stand away
from the vehicle and contact an approved
dealer.
The oil pressure warning light comes
on: while cornering or braking The level is too low. Top up the engine oil level (refer to the in-
formation on “Engine oil level: topping up,
filling” in Section 4).
is slow to go out or remains lit
under acceleration Loss of oil pressure.
Stop the vehicle and contact an approved
Dealer.