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TROUBLESHOOTING GUIDE
SymptomCause and Countermeasure
Cannot access Siri Eyes
Free from switch on the
steering wheel Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri is enabled on the device. On your phone, go to Siri setting.
Check that Siri can be accessed from the device lock screen. This can be set in the settings menu of your phone.
Models without navigation system:
Check the settings for Siri Eyes Free activation on the vehicle audio system. If the setting is “Long Press”, you must push and hold the
TALK
switch on the steering wheel for more than 1.5 seconds to start Siri Eyes Free. If the setting is “Short Press”, a short push and release of the switch
should start Siri Eyes Free.
Audio Source does not
change automatically to
iPod® or Bluetooth® Audio
mode For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party music apps may
vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may degrade performance.
Switch the source manually by pressing the AUX or MEDIA button on the vehicle audio system or the SOURCE select switch on the steering wheel.
Play, pause, next track, previ-
ous track or play timer does
not work For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party music apps may
vary and is controlled by the device.
Cannot hear any music/
audio being played back
from a connected iPhone® Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot hear map turn-by-
turn direction guidance from
a connected iPhone® Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot receive text message
notifications on the vehicle
audio system Check if “Send Notifications” is enabled on your phone. On the phone, go to Bluetooth® settings. Find the device name, like “My Car”. Press the info
button. Turn on “Show Notifications”.
Cannot reply to text mes-
sage notifications by Siri
Eyes Free After receiving an incoming text message, follow on-screen guidance. Push or push and hold the
TALK switch on the steering wheel for Siri
Eyes Free. After Siri Eyes Free starts, say “Text Message”.
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When installing a CB, ham radio or car phone in
your vehicle, be sure to observe the following
precautions; otherwise, the new equipment may
adversely affect the engine control system and
other electronic parts.
WARNING
●A cellular phone should not be used for
any purpose while driving so full atten-
tion may be given to vehicle operation.
Some jurisdictions prohibit the use of
cellular phones while driving.
● If you must make a call while your ve-
hicle is in motion, the hands free cellu-
lar phone operational mode (if so
equipped) is highly recommended. Ex-
ercise extreme caution at all times so
full attention may be given to vehicle
operation.
● If you are unable to devote full attention
to vehicle operation while talking on
the phone, pull off the road to a safe
location and stop your vehicle.
CAUTION
● Keep the antenna as far away as pos-
sible from the electronic control
modules.
● Keep the antenna wire more than 8 in
(20 cm) away from the electronic control
system harnesses. Do not route the an-
tenna wire next to any harness.
● Adjust the antenna standing-wave ratio
as recommended by the manufacturer.
● Connect the ground wire from the CB
radio chassis to the body.
● For additional information, it is recom-
mended that you visit a NISSAN dealer
for this service.
WARNING
● Use a phone after stopping your vehicle
in a safe location. If you have to use a
phone while driving, exercise extreme
caution at all times so full attention may
be given to vehicle operation.
● If you are unable to devote full attention
to vehicle operation while talking on
the phone, pull off the road to a safe
location and stop your vehicle.
CAUTION
To avoid discharging the vehicle battery,
use a phone after starting the engine.
CAR PHONE OR CB RADIO BLUETOOTH® HANDS-FREE PHONE
SYSTEM WITHOUT NAVIGATION
SYSTEM (Type A) (if so equipped)
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Your NISSAN is equipped with the Bluetooth®
Hands-Free Phone System. If you have a com-
patible Bluetooth® enabled cellular phone, you
can set up the wireless connection between your
cellular phone and the in-vehicle phone module.
With Bluetooth® wireless technology, you canmake or receive a hands-free telephone call with
your cellular phone in the vehicle.
Once your cellular phone is connected to the
in-vehicle phone module, no other phone con-
necting procedure is required. Your phone is
automatically connected with the in-vehiclephone module when the ignition switch is placed
in the ON position with the previously connected
cellular phone turned on and carried in the ve-
hicle.
NOTE:
Some devices require the user to accept
connections to other Bluetooth® devices. If
your phone does not connect automatically
to the system, consult the phone’s Owner’s
Manual for details on device operation.
You can connect up to five different Bluetooth®
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
Before using the Bluetooth® Hands-Free Phone
System, refer to the following notes.
● Set up the wireless connection between a
compatible cellular phone and the in-vehicle
phone module before using the hands-free
phone system.
● Some Bluetooth® enabled cellular phones
may not be recognized or work properly.
Please visit www.nissanusa.com/bluetooth
or www.nissan.ca/bluetooth for a recom-
mended phone list and connecting instruc-
tions.
LHA3913
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●You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the cellular ser- vice area.
– Your vehicle is in an area where it is difficult to receive a cellular signal; such
as in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it from being dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones. ●
For additional information, refer to “Trouble-
shooting guide” in this section if the hands-
free phone system seems to be malfunction-
ing. You can also visit
www.nissanusa.com/bluetooth or
www.nissan.ca/bluetooth for troubleshoot-
ing help.
● Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● Refer to the cellular phone Owner’s Manual
regarding the telephone charges, cellular
phone antenna and body, etc.
REGULATORY INFORMATION
FCC Regulatory information
– CAUTION: To maintain compliance with FCC’s RF exposure guidelines, use only the
supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
– Operation is subject to the following two con- ditions:
1. This device may not cause interference and 2. This device must accept any interference,
including interference that may cause unde-
sired operation of the device.
IC Regulatory information
– Operation is subject to the following two con- ditions: (1) this device may not cause interfer-
ence, and (2) this device must accept any
interference, including interference that may
cause undesired operation of the device.
– This Class B digital apparatus meets all re- quirements of the Canadian Interference-
Causing Equipment Regulations.
BLUETOOTH® is a
trademark owned by
Bluetooth SIG, Inc.
and licensed to
Clarion.
USING THE SYSTEM
The NISSAN Voice Recognition system allows
hands-free operation of the Bluetooth® Hands-
Free Phone System.
If the vehicle is in motion, some commands may
not be available so full attention may be given to
vehicle operation.
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CONTROL BUTTONS
The control buttons for the Bluetooth® Hands-
Free Phone System are located on the steering
wheel.
orPHONE/SEND
Press the
(Type A) or
the
(Type B) button to initi-
ate a Voice Recognition session
or answer an incoming call. You can also use the
(Type
A) or the
(type B) button to
interrupt the system feedback
and give a command at once.
For additional information, refer
to “List of voice commands” and
“During a call” in this section.
PHONE/END
While the Voice Recognition
system is active, press and hold
the
button for 5 seconds
to quit the Voice Recognition
system at any time.
Tuning switch
While using the Voice Recogni-
tion system, tilt the tuning switch
up or down to manually control
the phone system.
GETTING STARTED
The following procedures will help you get
started using the Bluetooth® Hands-Free Phone
System with NISSAN Voice Recognition. For ad-
ditional information, refer to “List of voice com-
mands” in this section.Type A (if so equipped)
LHA2499
Type B (if so equipped)
LHA3916
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Choosing a language
You can interact with the Bluetooth® Hands-
Free Phone System using English, Spanish or
French.
To change the language, perform the following.1. Press and hold the
(Type A) or
the
(Type B) button for more than
5 seconds.
2. The system announces: “Press the PHONE/SEND
(Type A) or(Type B) button for the hands-free phone
system to enter the voice adaptation mode
or press the PHONE/END (
) button to
select a different language.”
3. Press the
button.
For additional information on voice adapta-
tion, refer to “Voice Adaptation (VA) mode”
in this section.
4. The system announces the current language and gives you the option to change the lan-
guage to Spanish (in Spanish) or French (in
French) . To select the current language,
press the PHONE/SEND
(Type A) or
the
(Type B) button. To select a differ-
ent language, tilt the tuning switch (
or) up or down. NOTE:
You must press the
(Type A) or
the
(Type B) button within 5 seconds
to change the language.
5. If you decide not to change the language, do not press either button. After 5 seconds, the
Voice Recognition session will end, and the
language will not be changed.
Connecting procedure
NOTE:
The connecting procedure must be per-
formed when the vehicle is stationary. If the
vehicle starts moving during the procedure,
the procedure will be cancelled.
Main Menu
“Connect phone”
A
“Add phone”B
Initiate from handsetC
Name phoneD
1. Press the(Type A) or the(Type
B) button on the steering wheel. The system
announces the available commands. 2. Say: “Connect phone”
A. The system ac-
knowledges the command and announces
the next set of available commands.
3. Say: “Add phone”
B. The system acknowl-
edges the command and asks you to initiate
connecting from the phone handset
C.
The connecting procedure of the cellular
phone varies according to each cellular
phone model. For additional information, re-
fer to the cellular phone Owner’s Manual for
details. You can also visit
www.nissanusa.com/bluetooth or
www.nissan.ca/bluetooth for instructions on
connecting NISSAN recommended cellular
phones.
When prompted for a Passkey code, enter
“1234” from the handset. The Passkey code
“1234” has been assigned by NISSAN and
cannot be changed.
4. The system asks you to say a name for the phone
D.
If the name is too long or too short, the
system tells you, then prompts you for a
name again.
Also, if more than one phone is connected
and the name sounds too much like a name
already used, the system tells you, then
prompts you for a name again.
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●“Transfer call” — Use the Transfer Call com-
mand to transfer the call from the
Bluetooth® Hands-Free Phone System to
the cellular phone when privacy is desired.
The system announces, “Transfer call. Call
transferred to privacy mode.” The system
then ends the Voice Recognition session.
To reconnect the call from the cellular phone
to the Bluetooth® Hands-Free System,
press the
(Type A) or the(Type
B) button.
● “Mute” — Use the Mute command to mute
your voice so the other party cannot hear it.
Use the mute command again to unmute
your voice.
NOTE:
If a call is ended or the cellular phone
network connection is lost while the Mute
feature is on, the Mute feature will be reset
to “off” for the next call so the other party
can hear your voice.
“Phonebook” (phones without
automatic phonebook download
function)
NOTE:
The “Transfer Entry” command is not avail-
able when the vehicle is moving.
Main Menu “Phonebook”“Transfer Entry”
A
“Delete Entry”B
“List Names”C
For phones that do not support automatic down-
load of the phonebook (PBAP Bluetooth® pro-
file) , the “Phonebook” command is used to manu-
ally add entries to the vehicle phonebook.
The phonebook stores up to 40 names for each
phone connected to the system.
NOTE:
Each phone has its own separate phone-
book. You cannot access Phone A’s phone-
book if you are currently connected with
Phone B. “Transfer Entry”
A
Use the Transfer Entry command to store a new
name in the system.
When prompted by the system, say the name you
would like to give the new entry.
For example, say: “Mary.”
If the name is too long or too short, the system
tells you, then prompts you for a name again.
Also, if the name sounds too much like a name
already stored, the system tells you, then prompts
you for a name again.
The system will ask you to transfer a phone
number stored in the cellular phone’s memory.
Enter a phone number by voice command:
For example, say: “five five five one two one two.”
For additional information, refer to “How to say
numbers” in this section.
To transfer a phone number stored in the cellular
phone’s memory:
Say “Transfer entry.” The system acknowledges
the command and asks you to initiate the transfer
from the phone handset. The new contact phone
number will be transferred from the cellular
phone via the Bluetooth® communication link.
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The transfer procedure varies according to each
cellular phone. For additional information, refer to
the cellular phone Owner’s Manual.
The system repeats the number and prompts you
for the next command. When you have finished
entering numbers or transferring an entry, choose
“Store.”
The system confirms the name, location and
number.
“Delete Entry”
B
Use the Delete Entry command to erase one
entry from the phonebook. After the system rec-
ognizes the command, speak the name to delete
or say “List Names” to choose an entry.
“List Names”
C
Use the List Names command to hear all the
names in the phonebook.
The system recites the phonebook entries but
does not include the actual phone numbers.
When the playback of the list is complete, the
system goes back to the main menu.
You can stop the playback of the list at any time
by pressing the
button on the steering
wheel. The system ends the Voice Recognition
session.
“Phonebook” (phones with automatic
phonebook download function)
NOTE:
The “Transfer Entry” command is not avail-
able when the vehicle is moving.
Main Menu
“Phonebook”SayaName
“List Names”
A
“Record Name”B
For phones that support automatic download of
the phonebook (PBAP Bluetooth® profile) , the
“Phonebook” command is used to manage en-
tries in the vehicle phonebook. You can say the
name of an entry at this menu to initiate dialing of
that entry.
The phonebook stores up to 1,000 names for
each phone connected to the system.
When a phone is connected to the system, the
phonebook is automatically downloaded to the
vehicle. This feature allows you to access your
phonebook from the Bluetooth® system and call
contacts by name. You can record a custom
voice tag for contact names that the system has
difficulty recognizing. NOTE:
Each phone has its own separate phone-
book. You cannot access Phone A’s phone-
book if you are currently connected with
Phone B. For additional information, refer
to “Record name” in this section.
“List Names”
A
Use the List Names command to hear all the
names and locations in the phone book.
The system recites the phone book entries but
does not include the actual phone numbers.
When the playback of the list is complete, the
system goes back to the main menu.
You can stop the playback of the list at any time
by pressing the
button on the steering
wheel. The system ends the NISSAN Voice Rec-
ognition session. For additional information, refer
to “Record name” in this section.
“Record Name”
B
The system allows you to record custom voice
tags for contact names in the phonebook that the
vehicle has difficulty recognizing. This feature can
also be used to record voice tags to directly dial
an entry with multiple numbers. Up to 40 voice
tags can be recorded to the system.
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