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TROUBLESHOOTING GUIDE
SymptomCause and Countermeasure
Cannot access Siri Eyes
Free from switch on the
steering wheel Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri is enabled on the device. On your phone, go to Siri setting.
Check that Siri can be accessed from the device lock screen. This can be set in the settings menu of your phone.
Models without navigation system:
Check the settings for Siri Eyes Free activation on the vehicle audio system. If the setting is “Long Press”, you must push and hold the
TALK
switch on the steering wheel for more than 1.5 seconds to start Siri Eyes Free. If the setting is “Short Press”, a short push and release of the switch
should start Siri Eyes Free.
Audio Source does not
change automatically to
iPod® or Bluetooth® Audio
mode For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party music apps may
vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may degrade performance.
Switch the source manually by pressing the AUX or MEDIA button on the vehicle audio system or the SOURCE select switch on the steering wheel.
Play, pause, next track, previ-
ous track or play timer does
not work For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd party music apps may
vary and is controlled by the device.
Cannot hear any music/
audio being played back
from a connected iPhone® Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot hear map turn-by-
turn direction guidance from
a connected iPhone® Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot receive text message
notifications on the vehicle
audio system Check if “Send Notifications” is enabled on your phone. On the phone, go to Bluetooth® settings. Find the device name, like “My Car”. Press the INFO
button. Turn on “Show Notifications”.
Cannot reply to text mes-
sage notifications by Siri
Eyes Free After receiving an incoming text message, follow on-screen guidance. Push or push and hold the
TALK switch on the steering wheel for Siri
Eyes Free. After Siri Eyes Free starts, say “Text Message”.
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When installing a CB, ham radio or car phone in
your vehicle, be sure to observe the following
precautions; otherwise, the new equipment may
adversely affect the engine control system and
other electronic parts.
WARNING
●A cellular phone should not be used for
any purpose while driving so full atten-
tion may be given to vehicle operation.
Some jurisdictions prohibit the use of
cellular phones while driving.
● If you must make a call while your ve-
hicle is in motion, the hands free cellu-
lar phone operational mode is highly
recommended. Exercise extreme cau-
tion at all times so full attention may be
given to vehicle operation.
● If you are unable to devote full attention
to vehicle operation while talking on
the phone, pull off the road to a safe
location and stop your vehicle.
CAUTION
● Keep the antenna as far away as pos-
sible from the electronic control
modules.
● Keep the antenna wire more than 8 in
(20 cm) away from the electronic control
system harnesses. Do not route the an-
tenna wire next to any harness.
● Adjust the antenna standing-wave ratio
as recommended by the manufacturer.
● Connect the ground wire from the CB
radio chassis to the body.
● For additional information, it is recom-
mended that you visit a NISSAN dealer.
WARNING
● Use a phone after stopping your vehicle
in a safe location. If you have to use a
phone while driving, exercise extreme
caution at all times so full attention may
be given to vehicle operation.
● If you are unable to devote full attention
to vehicle operation while talking on
the phone, pull off the road to a safe
location and stop your vehicle.
CAUTION
To avoid discharging the vehicle battery,
use a phone after starting the engine.
CAR PHONE OR CB RADIO BLUETOOTH® HANDS-FREE PHONE
SYSTEM WITHOUT NAVIGATION
SYSTEM (if so equipped)
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Your NISSAN is equipped with the Bluetooth®
Hands-Free Phone System. If you have a com-
patible Bluetooth® enabled cellular phone, you
can set up the wireless connection between your
cellular phone and the in-vehicle phone module.
With Bluetooth® wireless technology, you canmake or receive a hands-free telephone call with
your cellular phone in the vehicle.
Once your cellular phone is connected to the
in-vehicle phone module, no other phone con-
necting procedure is required. Your phone is
automatically connected with the in-vehiclephone module when the ignition switch is placed
in the ON position with the previously connected
cellular phone turned on and carried in the ve-
hicle.
NOTE:
Some devices require the user to accept
connections to other Bluetooth® devices. If
your phone does not connect automatic
ally to the system, consult the phone’s
Owner’s Manual for details on device op-
eration.
You can connect up to five different Bluetooth®
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
Before using the Bluetooth® Hands-Free Phone
System, refer to the following notes.
● Set up the wireless connection between a
compatible cellular phone and the in-vehicle
phone module before using the hands-free
phone system.
● Some Bluetooth® enabled cellular phones
may not be recognized or work properly.
Please visit www.nissanusa.com/bluetooth
or www.nissan.ca/bluetooth for a recom-
mended phone list and connecting instruc-
tions.
LHA4369
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●You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the cellular ser- vice area.
– Your vehicle is in an area where it is difficult to receive a cellular signal; such
as in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it from being dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones. ●
Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● For additional information, refer to the cellu-
lar phone Owner’s Manual regarding the
telephone charges, cellular phone antenna
and body, etc.
● For additional information, refer to “Trouble-
shooting guide” in this section. You can also
visit www.nissanusa.com/bluetooth for
troubleshooting help if the hands-free phone
system seems to be malfunctioning.
REGULATORY INFORMATION
FCC Regulatory information
–
CAUTION: To maintain compliance with FCC’s
RF exposure guidelines, use only the supplied
antenna. Unauthorized antenna, modification, or
attachments could damage the transmitter and
may violate FCC regulations.
– Operation is subject to the following two con- ditions:
1. This device may not cause interference and
2. this device must accept any interference, including interference that may cause unde-
sired operation of the device. IC Regulatory information
– Operation is subject to the following two con-
ditions: (1) this device may not cause interfer-
ence, and (2) this device must accept any
interference, including interference that may
cause undesired operation of the device.
– This Class B digital apparatus meets all re- quirements of the Canadian Interference-
Causing Equipment Regulations.
BLUETOOTH® is a
trademark owned by
Bluetooth SIG, Inc.
and licensed to
Visteon.
USING THE SYSTEM
The system allows hands-free operation of the
Bluetooth® Hands-Free Phone System.
If the vehicle is in motion, some commands may
not be available so full attention may be given to
vehicle operation.
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CONTROL BUTTONS
The control buttons for the Bluetooth® Hands-
Free Phone System are located on the steering
wheel.
PHONE/SEND
Press the
button to initiate
a Voice Recognition session or
answer an incoming call. If the operation of “Siri” is set to
“Short Press” on the Bluetooth®
setting menu, pressing and hold-
ing the
button initiates a
Voice Recognition session for the
Hands-Free Phone operation. For
additional information, refer to
“Bluetooth® settings” in this
section.
You can also use the
button
to interrupt the system feedback
and give a command at once. For
additional information, refer to
“Voice Commands” and “During a
call” in this section.
PHONE/END
While the voice recognition sys-
tem is active, press and hold
the
button for 5 seconds to
quit the voice recognition system
at any time.
Tuning switch
While using the voice recognition
system, push the tuning switch up
or down, to manually control the
phone system.
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CONNECTING PROCEDURE
NOTE:
The connecting procedure must be per-
formed when the vehicle is stationary. If the
vehicle starts moving during the procedure,
the procedure will be canceled.To connect a phone to the Bluetooth® Hands-
Free Phone System:
Manual Connecting Procedure
1. Press the ENTER/SETTING button.
2. Use the TUNE/SCROLL knob to select “Bluetooth” and then press the
ENTER/SETTING button.
Menu Item Result
Bluetooth Allows user to switch Bluetooth® on and off. Bluetooth® must be turned on in order to connect device.
On Turns Bluetooth® functionality on.
Off Turns Bluetooth® functionality off.
Add Phone or Device Upon pressing this button, a message with a PIN appears on the screen. Operate the Bluetooth® phone to enter the PIN and complete the
connection process.
Replace Phone Replace the phone currently connected to the system. This option allows the user to keep any voicetags that were recorded using the previ -
ous phone if vehicle is equipped with NISSAN Voice Recognition.
LHA2775
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Automatic Connecting Procedure
If no phone is connected to the system, press
the
button on the steering wheel. The sys-
tem will automatically begin searching for a com-
patible phone. If the system detects a compatible
phone a message with a PIN appears on the
screen. Operate the Bluetooth® phone to enter
the PIN and complete the connection process.
VOICE COMMANDS
Voice commands can be used to operate the
Bluetooth® Hands-Free Phone System. Press
the
button and say “Phone” to bring up the
phone command menu. The available options
are:
● Call
● Phonebook
● Recent Calls
● Messaging (if available)
● Show Applications (if so equipped)
● Select Phone or Device
“Call”
For additional information, refer to “Making a call”
in this section.
“Phonebook”
The following commands are available under
“Phonebook”:
● (a name)
Say a name in the phonebook to bring up a
list of options for that phonebook entry. The
system will say the name it interpreted based
on the voice command provided. If the name
is incorrect, say “Correction” to hear another
name.
Once the correct phonebook entry is identi-
fied, say “Dial” to dial the number or “Send
Text” to send a text message to that number.
Say “Record Name” to record a name for the
phonebook entry. Say “Delete Recording” to
delete a recorded name for the phonebook
entry.
● List Names
Speak this command to have the system list
the names in the phonebook one by one
alphabetically. Say “Dial” to dial the number
of the current name or “Send Text” to send a
text message to that number. Say “Next En-
try” or “Previous Entry” to move through the
list alphabetically. Say “Record Name” to
record a name for the current phonebook
entry. Say “Delete Recording” to delete a
recorded name for the current phonebook
entry. ●
Transfer Entry
This command can be used to transfer mul-
tiple contacts at a time. To enable manual
contact transfer capability, set “Phonebook
Download” to “Off” in the Setting menu. The
ability to transfer contacts via the OPP
Bluetooth® profile depends on your mobile
phone. For additional information, refer to
your phone’s Owner’s Manual.
● Delete Entry
Speak this command to delete an entry in
the phonebook. Choose an entry to delete
by speaking the desired name or say “List
Names”.
“Recent Calls”
The following commands are available under
“Recent Calls”:
● Incoming Calls
Speak this command to list the last five
incoming calls to the vehicle. If the call is
from an entry in the phonebook, the name
will be displayed. Otherwise, the phone
number of the incoming call will be dis-
played.
Say “Dial” to call the number or “Send Text”
to send a text message to that number. Say
“Next Entry” or “Previous Entry” to move
through the list of incoming calls.
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●Missed Calls
Speak this command to list the last five
missed calls to the vehicle. If the call is from
an entry in the phonebook, the name will be
displayed. Otherwise, the phone number of
the missed call will be displayed.
Say “Dial” to call the number or “Send Text”
to send a text message to that number. Say
“Next Entry” or “Previous Entry” to move
through the list of missed calls.
● Outgoing Calls
Speak this command to list the last five
outgoing calls from the vehicle. If the call
was to an entry in the phonebook, the name
will be displayed. Otherwise, the phone
number of the outgoing call will be dis-
played.
Say “Dial” to call the number or “Send Text”
to send a text message to that number. Say
“Next Entry” or “Previous Entry” to move
through the list of outgoing calls.
● Redial
Speak this command to call the last number
dialed.
● Call Back
Speak this command to call the number of
the last incoming call to the vehicle.“Messaging” (if so equipped)
Speak this command to access text messaging
functions. For additional information, refer to
“Text messaging” in this section.
“Select Phone or Device”
Speak this command to select a phone to use
from a list of those phones connected to the
vehicle.
MAKING A CALL
To make a call from a phone connected to the
vehicle’s Bluetooth® Hands-Free Phone Sys-
tem:
1. Press the
button.
2. The system will prompt you for a command. Say “Call”.
3. Select one of the available voice commands to continue:
● “(a name)” – Speak the name of a phone-
book entry to place a call to that entry. The
system will respond with the name it inter-
preted from your command and will prompt
you to confirm that the name is correct. Say
“Yes” to initiate the call or “No” to hear an-
other name from the phonebook. ●
“Number” – Speak this command to place a
call by inputting numbers.
For 7- and 10-digit phone numbers, speak
the numbers. When finished, say “Dial” to
initiate the call. Say “Correction” at any time
in the process to correct a misspoken or
misinterpreted number.
For phone numbers with more digits or spe-
cial characters, say “Special Number”, then
speak the digits. Up to 24 digits can be
entered. Available special characters are
“star”, “pound”, “plus” and “pause”. When
finished, say “Dial” to initiate the call. Say
“Correction” at any time in the process to
correct a misspoken or misinterpreted num-
ber or character.
● “Redial” – Speak this command to dial the
number of the last outgoing call. The system
will display “Redialing ”.
The name of the phonebook entry will be
displayed if it available, otherwise the num-
ber being redialed will be displayed.
● “Call Back” – Speak this command to dial
the number of the last incoming call. The
system will display “Calling back
”. The name of the phone-
book entry will be displayed if it available,
otherwise the number being called back will
be displayed.
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