2017 NISSAN QASHQAI bluetooth

TROUBLESHOOTING GUIDE
Symptom Cause and Countermeasure
Cannot access SiriŠEyes Free from the switch on
the steering wheelCheck if a BluetoothŠconnection is established between the iPhoneŠand the system.
Check if SiriŠis enabled on the device. On your phone, go to SiriŠsetting.
Check that SiriŠcan be accessed from the device lock screen. This can be set in the settings menu of your phone.
Check the settings for SiriŠEyes Free activation on the vehicle audio system. If the setting is “Long Press”, you must
push and hold thebutton on the steering wheel for more than 1.5 seconds to start SiriŠEyes Free. If the setting is
“Short Press”, a short push and release of the button should start SiriŠEyes Free.
Audio source does not change automatically to
iPod
Šor BluetoothŠAudio modeFor best results, use the native music app. Performance of music control function while using Podcasts, Audiobook or
other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may
degrade performance.
Models with navigation system:
Switch the source manually by pushing the AUX button on the vehicle audio system or the menu control buttons/OK
button on the steering wheel.
Models without navigation system:
Switch the source manually by pushing the
orbutton on the vehicle audio system or the menu control
buttons/OK button on the steering wheel.
Play, pause, next track, previous track or play timer
does not workFor best results, use the native music app. Performance of music control function while using Podcasts, Audiobook or
other third party music apps may vary and is controlled by the device.
Cannot hear any music/audio being played back
from a connected iPhone
ŠCheck that the audio source is set to BluetoothŠAudio or iPodŠmode. A USB connection is required for iPodŠmode.
Cannot hear map turn-by-turn direction guidance
from a connected iPhone
ŠCheck that the audio source is set to BluetoothŠAudio or iPodŠmode. A USB connection is required for iPodŠmode.
Cannot receive text message notifications on the
vehicle audio systemCheck if “Show Notifications” is enabled on your phone. On your phone, go to Bluetooth
Šsettings. Find the device
name, like “My Car”. Touch theicon on your phone. Turn on “Show Notifications”.
Cannot reply to text message notifications using
Siri
ŠEyes FreeAfter receiving an incoming text message, follow the on-screen guidance. Push or push and hold thebutton on the
steering wheel for SiriŠEyes Free. After SiriŠEyes Free starts, say “Text Message”.
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When installing a car phone or a CB radio in
your vehicle, be sure to observe the following
precautions, otherwise the new equipment may
adversely affect the electronic control modules
and electronic control system harness.
WARNING
.A cellular phone should not be used
for any purpose while driving so full
attention may be given to vehicle
operation. Some jurisdictions prohi-
bit the use of cellular phones while
driving.
.If you must make a call while your
vehicle is in motion, the hands-free
cellular phone operational mode (if
so equipped) is highly recom-
mended. Exercise extreme caution
at all times so full attention may be
given to vehicle operation.
.If a conversation in a moving vehicle
requires you to take notes, pull off
the road to a safe location and stop
your vehicle before doing so.
CAUTION
.Keep the antenna as far away as
possible from the electronic control
modules.
.Keep the antenna wire more than 8
in (20 cm) away from the electronic
control system harness. Do not
route the antenna wire next to any
harness.
.Adjust the antenna standing-wave
ratio as recommended by the man-
ufacturer.
.Connect the ground wire from the
CB radio chassis to the body.
.For details, it is recommended you
visit a NISSAN dealer.
WARNING
.Use a phone after stopping your
vehicle in a safe location. If you
have to use a phone while driving,
exercise extreme caution at all
times so full attention may be given
to vehicle operation.
.If you are unable to devote full
attention to vehicle operation while
talking on the phone, pull off the
road to a safe location and stop
your vehicle.
CAUTION
To avoid draining the vehicle battery,
use a phone after starting the engine.
Your vehicle is equipped with the Bluetooth
Š
Hands-Free Phone System. If you have a
compatible BluetoothŠenabled cellular phone,
you can set up the wireless connection between
your cellular phone and the in-vehicle phone
module. With Bluetooth
Šwireless technology,
you can make or receive a hands-free telephone
call with your cellular phone in the vehicle.
CAR PHONE OR CB RADIOBluetooth
ŠHANDS-FREE PHONE
SYSTEM (models without
navigation system)

Once your cellular phone is connected to the in-
vehicle phone module, no other phone connect-
ing procedure is required. Your phone is
automatically connected with the in-vehicle
phone module when the ignition switch is
placed in the ACC or ON position with the
previously connected cellular phone turned on
and carried in the vehicle.
NOTE:
Some devices require the user to accept
connections to other Bluetooth
Šdevices. If
your phone does not connect automatic
ally to the system, consult the phone’s
owner’s manual for details on device
operation.
You can connect up to five different Bluetooth
Š
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
Before using the Bluetooth
ŠHands-Free Phone
System, refer to the following notes.
.Set up the wireless connection between a
compatible cellular phone and the in-vehicle
phone module before using the Hands-Free
Phone System.
.Some Bluetooth
Šenabled cellular phones
may not be recognized by the in-vehicle
phone module. Please visit www.nissanusa.
com/bluetooth or www.nissan.ca/bluetoothfor a recommended phone list.
.You will not be able to use a hands-free
phone under the following conditions:
— Your vehicle is outside of the cellular
service area.
— Your vehicle is in an area where it is
difficult to receive a cellular signal; such
as in a tunnel, in an underground parking
garage, near a tall building or in a
mountainous area.
— Your cellular phone is locked to prevent it
from being dialed.
.When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice
during a call.
.Do not place the cellular phone in an area
surrounded by metal or far away from the in-
vehicle phone module to prevent tone quality
degradation and wireless connection dis-
ruption.
.While a cellular phone is connected through
the Bluetooth
Šwireless connection, the
battery power of the cellular phone may
discharge quicker than usual. The Blue-
tooth
ŠHands-Free Phone System cannot
charge cellular phones.
.If the Bluetooth
ŠHands-Free Phone System
seems to be malfunctioning, visit www.nissanusa.com/bluetooth or www.nissan.
ca/bluetooth for troubleshooting help.
.Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers.
Storing the device in a different location
may reduce or eliminate the noise.
.Refer to the cellular phone owner’s manual
regarding the telephone charges, cellular
phone antenna and body, etc.
REGULATORY INFORMATION
FCC Regulatory information
.CAUTION: To maintain compliance with
FCC’s RF exposure guidelines, use only
the supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
.Operation is subject to the following two
conditions:
1) this device may not cause interference
and
2) this device must accept any interference,
including interference that may cause
undesired operation of the device.
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4-84Heater, air conditioner, audio and phone systems
IC Regulatory information
.Operation is subject to the following two
conditions: (1) this device may not cause
interference, and (2) this device must accept
any interference, including interference that
may cause undesired operation of the
device.
.This Class B digital apparatus meets all
requirements of the Canadian Interference-
Causing Equipment Regulations.
BluetoothŠtrademark
BluetoothŠis a trademark owned
by Bluetooth SIG, Inc., and
licensed to Visteon Corporation.
USING THE SYSTEM
The voice recognition system allows hands-free
operation of the BluetoothŠHands-Free Phone
System.
If the vehicle is in motion, some commands may
not be available so full attention may be given to
vehicle operation.
JVH1627X
Control buttons and microphone
Control buttons:
The control buttons for the BluetoothŠHands-
Free Phone System are located on the steering
wheel.
1. Volume control buttons
2. Menu control buttons/OK button
While using the voice recognition system,
push the
/buttons to manually
control the phone system.
3.
button
Push the
button to initiate a voice
recognition operation session or answer anincoming call.
INFO:
If the “Siri” on the Bluetooth
Šsettings menu
is set to “Short Press”, pushing and holding
the
button initiates a voice recognition
operation session for Hands-Free Phone
operation. (See “Bluetooth
Šsettings” (P.4-
91) .)
You can also use the
button to interrupt
the system feedback and give a command at
once. See “Giving voice commands” (P.4-
86) in this section for more information.
4.
button
Push the
button to reject the call.
While the voice recognition system is active,
push and hold the
button to quit the
voice recognition system at any time.
Microphone:
Microphone is located near the map lights.
Manual control:
While using the Voice Recognition system, it is
also possible to select menu options manually
by using the steering wheel controls instead of
speaking voice commands. To activate the
manual control mode, push the
button on
the steering wheel to access the phone menu
and then push the menu control buttons.

The manual control mode does not allow dialing
a phone number by digits. The user may select
an entry from the Phonebook or Recent Calls
lists. To reactivate Voice Recognition, exit the
manual control mode by pushing and holding the
button. At that time, pushing thebutton
will start the BluetoothŠHands-Free Phone
System.
Choosing a language
You can interact with the BluetoothŠHands-
Free Phone System using several languages
that are available. For operations to change the
language, see “Audio main operation” (P.4-48)
or “Audio main operation” (P.4-56) .
Changing voice feedback volume
If you want to adjust the volume of the voice
feedback, push the volume control buttons on
the steering wheel while being provided with
feedback. You can also use the Power/VOL dial
on the control panel.
Initialization
When the ignition switch is placed in the ACC
or ON position, voice recognition is initialized,
which takes a few seconds. If the
button is
pushed before the initialization completes, the
system will announce “Hands-free phone sys-
tem not ready” and will not react to voice
commands.
Connecting procedure:
NOTE:
The connecting procedure must be per-
formed when the vehicle is stationary. If
the vehicle starts moving during the pro-
cedure, the procedure will be cancelled.
JVH1626X
To connect a phone to the BluetoothŠHands-
Free Phone System;
1. Push the ENTER SETTING button
*1.
2. Use the ENTER SETTING button
*1to
select “Bluetooth” and then push the
ENTER SETTING button
*1.
3. Select “Add Phone” and then push the
ENTER SETTING button
*1.
4. When a message with a PIN appears on the
screen, operate the Bluetooth
Šphone to
enter the PIN.
The connecting procedure varies according to
each phone. See the phone’s owner’s manual
for details.
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Giving voice commands
To operate voice recognition, push and release
thebutton located on the steering wheel.
After the tone sounds, speak a command.
The command given is picked up by the
microphone, and voice feedback is given when
the command is accepted.
.If you need to hear the available commands
for the current menu again, say “Help” and
the system will repeat them.
.If a command is not recognized, the system
announces, “Command not recognized.
Please try again.” Make sure the command
is said exactly as prompted by the system
and repeat the command in a clear voice.
.If you want to go back to the previous
command, you can say “Go back” or
“Correction” any time the system is waiting
for a response.
.You can cancel a command when the
system is waiting for a response by saying,
“Cancel” or “Quit”. The system announces
“Cancel” or “Quit” and ends the voice
recognition operation session. You can also
push and hold the
button on the
steering wheel at any time to end the voice
recognition operation session. Whenever
the voice recognition operation session is
cancelled, a double beep is played toindicate you have exited the system.
.If you want to adjust the volume of the voice
feedback, push the volume control buttons
on the steering wheel while being provided
with feedback. You can also use the Power/
VOL dial on the control panel.
Voice Prompt Interrupt:
In most cases you can interrupt the voice
feedback to speak the next command by
pushing the
button on the steering wheel.
After interrupting the system, wait for a beep
before speaking your command.
One Shot Call:
To use the system faster, you may speak the
second level commands with the main menu
command on the main menu. For example, push
the
button and after the tone say, “Call
Redial”.
Operating tips:
To get the best performance out of the voice
recognition system, observe the following:
.Keep the interior of the vehicle as quiet as
possible. Close the windows to eliminate
surrounding noises (traffic noises, vibration
sounds, etc.) , which may prevent the system
from recognizing voice commands correctly..Wait until the tone sounds before speaking a
command. Otherwise, the command will not
be received properly.
.Start speaking a command within five
seconds after the tone sounds.
.Speak in a natural voice without pausing
between words.
Voice commands
Voice commands can be used to operate the
BluetoothŠHands-Free Phone System. Push
thebutton to bring up the phone command
menu. The available options are:
.Call
.Phonebook
.Recent Calls
.Messaging (if available)
.Select Phone
Call:
For more information on the “Call” command,
see “Making a call” (P.4-88).
Phonebook:
The following commands are available under
“Phonebook”:
.(A Name)
Say a name in the phonebook to bring up a
list of options for that phonebook entry. The
system will say the name it interpreted

based on the voice command provided. If
the name is incorrect, say “Correction” to
hear another name.
Once the correct phonebook entry is
identified, say “Dial” to dial the number or
“Send Text” to send a text message to that
number. Say “Record Name” to record a
name for the phonebook entry. Say “Delete
Recording” to delete a recorded name for
the phonebook entry.
.List Names
Speak this command to have the system list
the names in the phonebook one by one
alphabetically. Say “Dial” to dial the number
of the current name or “Send Text” to send a
text message to that number. Say “Next
Entry” or “Previous Entry” to move through
the list alphabetically. Say “Record Name” to
record a name for the current phonebook
entry. Say “Delete Recording” to delete a
recorded name for the current phonebook
entry.
.Transfer Entry
This command can be used to transfer
multiple contacts at a time. To enable
manual contact transfer capability, set “Pho-
nebook Download” to “Off” in the Setting
menu. The ability to transfer contacts via the
OPP Bluetooth
Šprofile depends on yourmobile phone. For additional information,
refer to your phone’s owner’s manual.
.Delete Entry
Speak this command to delete an entry in
the phonebook. Choose an entry to delete
by speaking the desired name or say “List
Names”.
Recent Calls:
The following commands are available under
“Recent Calls”:
.Incoming Calls
Speak this command to list the last five
incoming calls to the vehicle. If the call is
from an entry in the phonebook, the name
will be displayed. Otherwise, the phone
number of the incoming call will be dis-
played.
Say “Dial” to call the number or “Send Text”
to send a text message to that number. Say
“Next Entry” or “Previous Entry” to move
through the list of incoming calls.
.Missed Calls
Speak this command to list the last five
missed calls to the vehicle. If the call is from
an entry in the phonebook, the name will be
displayed. Otherwise, the phone number of
the missed call will be displayed.
Say “Dial” to call the number or “Send Text”to send a text message to that number. Say
“Next Entry” or “Previous Entry” to move
through the list of missed calls.
.Outgoing Calls
Speak this command to list the last five
outgoing calls from the vehicle. If the call
was to an entry in the phonebook, the name
will be displayed. Otherwise, the phone
number of the outgoing call will be dis-
played.
Say “Dial” to call the number or “Send Text”
to send a text message to that number. Say
“Next Entry” or “Previous Entry” to move
through the list of outgoing calls.
.Redial
Speak this command to call the last number
dialed.
.Call Back
Speak this command to call the number of
the last incoming call to the vehicle.
Messaging (if so equipped):
Speak this command to access text messaging
functions. For more information on these com-
mands, see “Text messaging” (P.4-89) .
Select Phone:
Speak this command to select a phone to use
from a list of those phones connected to the
vehicle.
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Making a call
To make a call from a phone connected to the
vehicle’s BluetoothŠHands-Free Phone Sys-
tem:
1. Push the
button.
2. The system will prompt you for a command.
Say “Call”.
3. Select one of the available voice commands
to continue:
.(A Name)
Speak the name of a phonebook entry to
place a call to that entry. The system will
respond with the name it interpreted from
your command and will prompt you to
confirm that the name is correct. Say
“Dial” to initiate the call or “Correction” to
return to the previous screen.
.List Names
Select this command to call a phone
number that is stored in the phonebook.
.Phone Number
Speak this command to place a call by
inputting numbers.
For 7- and 10-digit phone numbers,
speak the numbers. When finished, say
“Dial” to initiate the call. Say “Correction”
at any time in the process to correct a
misspoken or misinterpreted number.
For phone numbers with more digits or
special characters, say “Special Num-ber”, then speak the digits. Up to 24
digits can be entered. Available special
characters are “Star”, “Pound”, “Plus”
and “Pause”. When finished, say “Dial” to
initiate the call. Say “Correction” at any
time in the process to correct a mis-
spoken or misinterpreted number or
character.
.Redial
Speak this command to dial the number
of the last outgoing call. The system will
display “Redial”. The name of the phone-
book entry will be displayed if it is
available. Otherwise, the number being
redialed will be displayed.
.Call Back
Speak this command to dial the number
of the last incoming call. The system will
display “Call Back”. The name of the
phonebook entry will be displayed if it is
available. Otherwise, the number being
called back will be displayed.
Receiving a call
When a call is received by the phone connected
to the vehicle’s BluetoothŠHands-Free Phone
System, the call information is displayed on
either the vehicle information display or both the
vehicle information display and the color display.
Push the
button to accept the call. Push thebutton to reject the call.
During a call
While a call is active, push thebutton to
access additional options. Speak one of the
following commands:
.Send
Speak this command followed by the digits
to enter digits during the phone call.
.Mute On or Mute Off
Speak the command to mute or unmute the
system.
.Transfer Call
Speak this command to transfer the call to
the handset. To transfer the call back from
the handset to the Bluetooth
ŠHands-Free
Phone System, push thebutton and
confirm when prompted.
If supported by the phone, the Bluetooth
Š
Hands-Free Phone System allows for call wait-
ing functionality. If a call is received while
another call is already active, a message will
be displayed on the screen. Push the
button to hold the active call and switch to the
second call. Push thebutton to reject the
second call.