1st Command 2nd Command 3rd Command ActionWhere am I? Displays the information of the current position.
Operating tips for navigation command operation:
. Depending on the area where the vehicle is located (such as in Puerto Rico, Guam, etc.) , the system may not recognize the general navigation
commands.
. Points Of Interest:
— The POI commands searches for Points of Interest registered in the navigation system.
— When searching for POI, the search is conducted within the current state/province or the state/province specified by “Change State” command. To change the state/province, speak “Change State” after the prompt and then after the next prompt, speak the name of the state/province for which
you wish to conduct the POI search. The state/province will be reset to the current state each time the voice recognition session is restarted.
— The following POI main categories cannot be used for “Points of Interest” search with voice command operations while all registered categories can be recognized for “Nearby” search:
Others, Repair, Rental Car Agency, Parking, Police Station, Administration, ATM, Other Leisure, Bars & Clubs, Other Dealers, Motorcycle
Dealership, Medical Offices, Post Office, Auto Parts, Banquets & Food Delivery, Carwash, Copying, Day Care, Fire Station, Laundry & Cleaners,
Office Supply, Other Services, Other Shopping, Package Delivery
. Street Address:
— Alphabet letters cannot be included when speaking a house number. When a specified house number cannot be found, a location representing the address will be displayed.
— Speak in a natural conversational speed without pausing between words for better recognition.
— When the system recognizes the command incorrectly, correct the search conditions using commands such as “Change State”, “Change City”, “Change Street” or “Change House Number”.
8-12
8. Voice recognition
ENERGY INFORMATION DISPLAY
SymptomPossible cause Possible solution
The driving range increase/decrease when the air
conditioner/heater is ON/OFF that is displayed in the
energy usage information screen is displayed as +0
mile (+0 km) or -0 mile (-0 km). The power used for the air conditioner/heater will
decrease in response to the power used by the
traction motor and the increase/decrease difference
of the driving range will be under ±1 mile (±1 km) .
Also, when the Li-ion battery available charge is low,
the increase/decrease of the driving range will also
become smaller.This is not a malfunction.
10-7
10. Troubleshooting guide
TIMER FUNCTION
SymptomPossible cause Possible solution
Charging does not start at the time set. Timer charge has not been set to ON. Check on the timer charge screen whether the
indicator for the timer charge is turned on.
The EVSE (Electric Vehicle Supply Equipment) is not
connected correctly. Check that the EVSE (Electric Vehicle Supply
Equipment) is connected correctly.
The immediate charge switch is in the ON position. Check the immediate charge switch setting.
The power switch is in the ON position. Place the power switch in the OFF position when
setting timer charge.
The air conditioner or heater does not operate at the
time set. The Climate Ctrl. Timer is not set to ON.
On the Climate Ctrl. Timer screen, check whether the
Climate Ctrl. Timer indicator is on.
The EVSE (Electric Vehicle Supply Equipment) is not
connected correctly to the vehicle. Check whether the EVSE (Electric Vehicle Supply
Equipment) is connected correctly to the vehicle.
When the Timer charge is set as the first priority, the
Climate Ctrl. Timer will not operate until the remain-
ing Li-ion battery power displayed in the meter
exceeds 10 segments (80%) . Check the Climate Ctrl. Timer priority setting.
“Priority setting between timer charge and
Climate Ctrl. Timer” (page 2-13)
When the Climate Ctrl. Timer is set as the first
priority, the Climate Ctrl. Timer operates only when
remaining Li-ion battery power displayed in the meter
is more than 2 segments (15%) . Charge the Li-ion battery so that the remaining Li-ion
battery power displayed in the meter is more than 2
segments (15%) and then, operate the Climate Ctrl.
Timer.
The power switch is in the ON position. Place the power switch in the OFF position when setting timer charge.
10-8
10. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be disrupted
depending on the location of the cellular phone.Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
10-20
10. Troubleshooting guide
VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the
command correctly. The interior of the vehicle is too noisy.
Close the windows or have the other occupants be
quiet.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too early. Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and an
icon on the screen changes from gray to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between
words.
The system prompts to repeat a command. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after con- firming the following: a voice guidance is announced,
a tone sounds, and an icon on the screen changes
from gray to orange.
An improper command is spoken. Speak the command or a number that is displayed on
the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number
spoken. Too many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a
telephone number, place a pause between area
codes, dial codes, etc.
10-30
10. Troubleshooting guide
(4,1)
[ Edit: 2016/ 8/ 25 Model: 2017MY NGC2K2 + EV-IT OM (LEAF_ZE0) N17E-1ENJU0 ]
NISSAN CONSUMER AFFAIRS DE-
PARTMENT
For ass\fstanc\b or \fnqu\fr\f\bs about th\b NISSAN
Nav\fgat\fon Syst\bm, NISSAN warranty, s\brv\fc\b or
g\bn\bral qu\bst\fons, contact th\b NISSAN Con-
sum\br Affa\frs D\bpartm\bnt at:
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NISSAN NAVIGATION SYSTEM HELPDESK CONTACT INFORMA-
TION
To ord\br updat\bd map data, contact th\b NISSAN
NAVIGATION SYSTEM HELPDESK at:
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AND EV CUSTOMER SERVICE
. WEBSITE for U.S. custom\brs:
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