M
M+S tires............................................ 245
Maintenance ...................................... 221
Malfunctions
Message memory (on-board com-
puter) ............................................. 173
Maximum speed
Speed limitation ............................. 131
Menu (vehicles with steering
wheel buttons)
Audio ............................................. 164
Operation ....................................... 163
Settings .........................................1 65
Telephone ...................................... 172
Message
see Display message
Message memory (on-board com-
puter) ..................................................1 73
Mirrors
Exterior mirrors ................................ 78
Rear-view mirror .............................. 78
Mobile navigation devices ................ 207
Mobile phone ..................................... 207
Important safety notes .................. 206
Pre-installation ............................... 206
Type approval/frequency .............. 271
Mobile phone
see Mobile phone
Mounting wheels
Lowering the vehicle ......................2 67
Mounting a new wheel ................... 266
Preparing the vehicle ..................... 263
Raising the vehicle ......................... 263
Removing a wheel .......................... 265
Removing and mounting the spare wheel ............................................. 269
Securing the vehicle against roll-
ing away ........................................ 263
N
Navigation
Fittings for PND mobile navigation
devices .......................................... 207
Notes on breaking-in a new vehi-
cle ....................................................... 116
O
Occupant safety
Air bags ...........................................4 4
Belt warning ..................................... 44
Children in the vehicle ..................... 47
Important safety notes ....................4 0
Introduction to the restraint sys-
tem .................................................. 40
Pets in the vehicle ........................... 52
Restraint system warning lamp ........ 40
Seat belt .......................................... 41
Odometer
Display (vehicles with steering
wheel buttons) ............................... 164
Display (vehicles without steering
wheel buttons) ............................... 160
Off-road driving
Checklist after driving off-road ...... 136
Important safety notes .................. 135
Rules for driving off-road ............... 136
Oil
see Engine oil
On-board computer
Checking the oil level .....................2 16
Display message ............................ 173
Lighting submenu .......................... 168
On-board computer (vehicles with
steering wheel buttons)
Audio menu ................................... 164
Display message ............................ 161
Menu overview .............................. 163
Operating ....................................... 161
Operation menu .............................1 63
Settings menu ............................... 165
Standard display ............................ 164
Telephone menu ............................ 172
Trip computer menu ......................1 71
On-board computer (vehicles with-
out steering wheel buttons)
Display message ............................ 173
General notes ................................ 160
Setting the clock ............................ 161
Standard display ............................ 160
Operating Instructions
Before the first journey .................... 23
Limited Warranty .............................2 3
14Index
Operating safetyLimited Warranty ............................. 23
Operating safety and vehicle
approval
Attachments and bodies .................. 28
Changing the engine power out-
put ................................................... 27
Correct use ...................................... 25
Declaration of conformity ................ 27
Equipment and conversions ............. 28
Important safety notes .................... 26
Information about body/equip-
ment mounting directives ................ 28
Notes on operating the vehicle ........ 26
Qualified specialist workshop .......... 27
Registering your vehicle ................... 28
Operating system
see On-board computer
Operator's Manual
General notes .................................. 23
Vehicle equipment ........................... 23
Outline lamp
Replacing bulbs ............................... 92
Outside temperature display ........... 159
Overhead control panel ...................... 37
Overrevving range ............................. 159
Overrun cutoff ................................... 130
P
Paintwork (cleaning instructions) ... 231
Paper holder ...................................... 203
Parking ............................................... 127
Important safety notes .................. 127
Parking brake ................................ 128
Wheel chock .................................. 129
see PARKTRONIC
Parking aid
see PARKTRONIC
Parking assistance
see PARKTRONIC
Parking brake
Display message ............................ 181
Notes/function .............................. 128
Parking brake
see Parking brake
Parking lamps
Replacing bulbs ............................... 88 PARKTRONIC
Deactivating/activating ................. 150
Driving system ............................... 148
Function/notes ............................. 148
Important safety notes .................. 148
Problem (malfunction) ................... 151
Range of the sensors ..................... 148
Roll-back warning .......................... 150
Trailer towing ................................. 150
Warning display ............................. 149
Partition sliding door
Important safety notes .................... 69
Opening/closing .............................. 69
Passenger compartment air-condi-
tioning system
see Climate control
Passenger compartment heating
see Climate control
Perimeter lamp
Replacing bulbs ............................... 91
Pets in the vehicle ............................... 52
Plastic trim (cleaning instruc-
tions) .................................................. 234
Power assistance for the steering
Display message ............................ 189
Warning lamp ................................. 199
Power supply
Battery isolating switch ................. 116
Switching off .................................. 117
Switching on .................................. 117
Power take-off
Engine speed setting ..................... 151
Power washers .................................. 230
Power windows
see Side windows
Preparing for a journey
Checks in the vehicle ..................... 118
Visual check of the vehicle exte-
rior ................................................. 118
Protection of the environment
General notes .................................. 25
Pulling away ...................................... 119
Q
QR code
Rescue card ..................................... 30
Qualified specialist workshop ........... 27
Index15
Roof load (roof carrier)..................... 282
S
Safety
Children in the vehicle ..................... 47
Operating safety .............................. 26
see Occupant safety
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 43
Cleaning ......................................... 234
Correct usage .................................. 42
Display message ............................ 181
Fastening ......................................... 43
Important safety guidelines ............. 41
Introduction ..................................... 41
Releasing ......................................... 43
Warning lamp ................................. 198
Warning lamp (function) ................... 44
Seat heating ......................................... 77
Seats
Adjusting lumbar support ................ 73
Adjusting the front-passenger
seat .................................................. 73
Adjusting the head restraint ............ 76
Armrest ............................................ 76
Cleaning the cover ......................... 234
Correct driver's seat position ........... 72
Folding seat ..................................... 74
Important safety notes .................... 72
Rear bench seat ............................... 75
Seat heating .................................... 77
Setting the driver's seat ................... 73
Swivel seat ....................................... 73
Twin front-passenger seat ................ 74
Securing loads
Important safety notes .................. 210
Selector lever
Cleaning ......................................... 234
Sensors (cleaning instructions) ....... 232
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 222
Exceeding a service due date ........ 222
Notes ............................................. 222 Service due date (automatic dis-
play) ............................................... 222
Service products
Brake fluid ..................................... 279
Coolant (engine) ............................ 280
Diesel Exhaust Fluid (DEF) ............. 275
Engine oil ....................................... 277
Fuel ................................................ 273
Important safety notes .................. 273
Power steering fluid ....................... 279
Refrigerant ..................................... 281
Transmissio
n oil ............................. 279
Washer fluid ................................... 281
Setting the air distribution ............... 101
Setting the airflow ............................ 101
Setting the clock
Vehicles with steering wheel but-
tons ............................................... 168
Vehicles without steering wheel
buttons .......................................... 161
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 165
Resetting submenus (vehicles
with steering wheel buttons) ......... 165
Short journeys (diesel particle fil-
ter) ...................................................... 131
Side impact air bag ............................. 45
Side windows
Cleaning ......................................... 231
Hinged side windows ....................... 70
Important safety information ........... 70
Opening/closing .............................. 70
Overview .......................................... 70
Problem (malfunction) ..................... 71
Resetting ......................................... 71
Sliding door
Cleaning ......................................... 233
Closing assist ................................... 66
Important safety notes .................... 65
Opening/closing .............................. 65
Opening/closing from the inside ..... 65
Opening/closing from the out-
side .................................................. 65
SmartKey
Changing the battery ....................... 61
Changing the locking system set-
tings ............................................... 170
Index17
Checking the battery .......................61
Display message ............................ 189
Door central locking/unlocking ....... 59
Important safety notes .................... 59
Loss ................................................. 62
Problem (malfunction) ..................... 62
SmartKey positions (ignition lock) .. 117
Snow chains ...................................... 246
Sockets .............................................. 206
Spare wheel
General notes ................................ 268
Important safety notes .................. 268
Removing/mounting ...................... 269
Special seat belt retractor .................. 48
Specialist workshop ............................ 27
Speed, controlling
see Cruise control
Speedometer
Digital (vehicles with steering
wheel buttons) ............................... 167
Digital (vehicles without steering
wheel buttons) ............................... 160
Selecting display unit (vehicles
with steering- wheel buttons) ........ 167
see Instrument cluster
Sprinter dealer
see Qualified specialist workshop
Standing lamps
Replacing bulbs ............................... 88
Replacing bulbs (rear) ...................... 90
Standing lamps (Chassis Cab)
Replacing bulbs (rear) ...................... 91
Start-off assist
Display message ............................ 179
Starting (engine) ................................ 118
Station
see Radio
Steering wheel
Adjusting ......................................... 77
Button overview ............................... 36
Cleaning ......................................... 234
Step
see Electrical step
Stickers
General safety notes ........................ 25 Stowage spaces
see Stowage spaces and stowage
compartments
Stowage spaces and stowage com-
partments
Eyeglasses compartment ............... 201
Glove box ....................................... 200
Important safety notes .................. 200
Paper holder .................................. 203
Stowage co
mpartment above the
windshield ..................................... 202
Stowage compartment in the cen-
ter console ..................................... 202
Stowage compartment in the
dashboard ...................................... 201
Stowage space above the head-
liner ............................................... 202
Stowage space under the rear
bench seat ..................................... 203
Stowage space under the twin co-
driver's seat ................................... 202
Summer tires ..................................... 245
Switch unit
see Control panel
Switching off the alarm (ATA) ............ 57
Switching the heater booster func-
tion on/off ......................................... 110
Switching the surround lighting
on/off (on-board computer) ............. 169
Swivel seat ........................................... 73
T
Tachometer ........................................ 159
Tail lamps
Changing ......................................... 91
Replacing bulbs ............................... 90
see Lights
Tail lamps (Chassis Cab)
Replacing bulbs ............................... 91
Tank content
Fuel gauge ..................................... 159
Range (vehicles with steering
wheel buttons) ............................... 171
Reserve fuel warning lamp ............. 196
Technical data
Capacities ...................................... 273
Cargo tie-down points .................... 281
18Index
Load bearing index (definition) ...... 261
Load index .....................................258
Load index (definition) ................... 260
M+S tires ....................................... 245
Maximum load on a tire (defini-
tion) ............................................... 261
Maximum loaded vehicle weight
(definition) ..................................... 260
Maximum permissible tire pres-
sure (definition) .............................2 61
Maximum tire load ......................... 259
Maximum tire load (definition) ....... 261
Optional equipment weight (defi-
nition) ............................................ 261
PSI (pounds per square inch) (def-
inition) ...........................................2 61
Replacing ....................................... 262
Service life ..................................... 244
Sidewall (definition) ....................... 261
Snow chains .................................. 246
Speed rating (definition) ................ 260
Storing ...........................................2 62
Structure and characteristics
(definition) ..................................... 259
Summer tires ................................. 245
TIN (Tire Identification Number)
(definition) ..................................... 261
Tire bead (definition) ......................2 61
Tire pressure (definition) ................ 261
Tire pressures (recommended) ...... 260
Tire size (data) ....................... 252, 268
Tire size designation, load-bearing
capacity, speed rating .................... 257
Tire tread ....................................... 244
Tire tread (definition) ..................... 261
Total load limit (definition) ............. 261
Traction (definition) ....................... 261
TWR (permissible trailer drawbar
noseweight) (definition) ................. 261
Uniform Tire Quality Grading
Standards (definition) .................... 260
Wear indicator (definition) ............. 261
Wheel rim (definition) .................... 260
Top Tether ............................................ 50
To
uchshift (automatic transmis-
sion) .................................................... 122
Tow-away alarm
Arming/deactivating ........................ 57 Deactivating ..................................... 57
Operation ......................................... 57
Tow-starting
Emergency engine starting ............ 242
Important safety notes .................. 239
Towing
If the vehicle is stuck ..................... 241
Installing/removing the towing
eye ................................................. 240
With a raised front or rear axle ...... 241
Towing a trailer
Axle load, permissible .................... 283
Cleaning the trailer tow hitch ......... 233
Coupling up a trailer ......................1 54
Decoupling a trailer ....................... 156
Driving tips ....................................1 52
Important safety notes .................. 152
Notes on retrofitting ......................2 82
Trailer loads ................................... 283
Towing away
Important safety guidelines ........... 239
In the event of malfunctions .......... 240
With both axles on the ground ....... 241
Trailer
Brake force booster malfunction ... 192
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 156
Trailer towing
Blind Spot Assist ............................ 143
PARKTRONIC ................................. 150
Permissible trailer loads and
drawbar noseweights ..................... 156
Transmission
see Automatic transmission
Transmission oil ................................ 279
Transport
Loading guidelines ......................... 208
Vehicle ...........................................2 42
Transport by rail ................................ 132
Transportation
Rail ................................................ 132
Transporting
Load distribution ............................ 210
Securing a load .............................. 210
Trim pieces (cleaning instruc-
tions) ..................................................2 34
20Index
Trip computer (on-board com-
puter).................................................. 171
Trip meter
see Trip odometer
Trip odometer
Display (vehicles with steering
wheel buttons) ............................... 164
Display (vehicles without steering
wheel buttons) ............................... 160
Resetting ....................................... 159
see Trip computer (on-board computer)
Turn signals
Replacing bulbs (front) ..................... 89
Replacing bulbs (rear) ...................... 90
Switching on/off .............................. 82
Turn signals (Chassis Cab)
Replacing bulbs (rear) ...................... 91
Twin front-passenger seat
Stowage compartment .................. 202
Two-way radios
Type approval/frequency .............. 271
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 261
U
Unlocking
From inside the vehicle (central
unlocking button) ............................. 63
USB port ............................................. 207
V
Vehicle
Data acquisition ............................... 30
Display message ............................ 189
Electronics ..................................... 271
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) ................. 165
Limited Warranty ............................. 23
Loading .......................................... 254
Locking (SmartKey) .......................... 59
Lowering ........................................ 267
Maintenance .................................... 24
Operating safety .............................. 26
Parking for a long period ................ 129
Pulling away ................................... 119 Raising ........................................... 263
Registration ..................................... 28
Reporting problems ......................... 28
Securing from rolling away ............ 127
Towing away .................................. 239
Transporting .................................. 242
Unlocking (SmartKey) ...................... 59
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 28
Body/equipment mounting direc-
tives for trucks ................................. 28
Vehicle data ....................................... 281
Vehicle identification number .......... 272
Vehicle identification plate .............. 272
Vehicle tool kit .................................. 236
Voltage supply
Fuses ............................................. 242
W
WarningStickers ........................................... 25
Warning and indicator lamp
Power assistance for the steering .. 199
Warning and indicator lamps
Brakes ........................................... 192
Check Engine ................................. 196
Coolant .......................................... 195
Diesel Exhaust Fluid (DEF) ............. 193
Electrical step ................................ 199
ESP
®.............................................. 190
ESP®function ................................ 194
Overview .......................................... 34
Seat belt ........................................ 198
Warning lamp .................................... 237
Warning triangle ................................ 237
Warning- and indicator lamps
ABS ................................................ 191
Air filter .......................................... 197
ASR ................................................ 190
BAS ................................................ 191
Battery charge ............................... 194
Brake wear .................................... 194
Bulbs .............................................. 198
Doors ............................................. 198
Engine oil level ............................... 195
Preglow .......................................... 197
Index21
repaired at least four times and Mercedes-
Benz has been informed of the necessity of
such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs result-
ing from the same or other major defects ordamage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information booklet
describes all the necessary maintenance work
which should be performed at regular intervals.
Always bring the Service and Warranty Informa- tion booklet with you when taking the vehicle to
an authorized Sprinter dealer. Your customer
service advisor enters each service into the Ser-
vice and Warranty Information booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information
booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the " Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on 1-800-387-0100. This enables us, if necessary,
to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available for
the next owner.
If your vehicle was purchased as a used vehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
booklet or phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100.
Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter.
RThe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Program.
Please consult an authorized Sprinter dealer for
further information, or write to one of the fol-
lowing addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
24Introduction
Proper use
Observe the following information when oper-
ating your vehicle:
Rthe safety notes in these operating instruc-
tions
Rthe technical data in these Operating Instruc-
tions
Rtraffic laws and regulations
Rmotor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognize the dangers. Leave
the warning stickers in their original position.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out mod-
ifications to electronic components, their soft-
ware as well as wiring.
GWARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartment is not
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
RSolvents
RFuel
ROil and grease
RCleaning agents
RAcids
Protection of the environment
Economic and environmentally aware
driving
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Introduction25
Z