
death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction
of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Main-
tenance Booklet on your behalf.
Roadside Assistance The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100(Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet. Change of address or change of own-
ership In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada When you are abroad with your vehicle, observe
the following points: R
Service facilities or replacement parts may
not be readily available. R
Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter. R
The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C928
Service and vehicle operation
Introduction

The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153 ); go to http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
! Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra-
ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War-
ranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under
www.mercedes-benz.de/qr-code. Data stored in the vehicle
Data storage A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about: R
the vehicle's operating state R
incidents R
malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example: R
operating conditions of system components,
e.g. fluid levels R
the vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position R
malfunctions and defects in important system
components, e.g. lights, brakes R
vehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems R
ambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to: R
assist in recognizing and rectifying malfunc-
tions and defects R
analyze vehicle functions, e.g. after an acci-
dent R
optimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and malfunction data memory.
Services include, for example: R
repair services R
service processes R
warranties R
quality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using
special diagnostic testers. More detailed infor-
mation is obtained from it, if required.Data stored in the vehicle 31
Introduction Z

R
the front side windows are lowered R
the electrically adjustable steering wheel is
raised R
the engine is switched off and the fuel supply
is cut off R
vehicles with seat belt extenders: the seat-
belt buckles for the outer rear seats are illu-
minated and extend forwards R
vehicles with mbrace: automatic emergency
call
Children in the vehicle
Important safety notes Accident statistics show that children secured
in the rear seats are safer than children secured
in the front-passenger seat. For this reason,
Mercedes-Benz strongly advises that you install
a child restraint system on a rear seat. Children
are generally better protected there.
If a child younger than twelve years old and
under 5 ft (1.50 m) in height is traveling in the
vehicle: R
always secure the child in a child restraint
system suitable for Mercedes-Benz vehicles.
The child restraint system must be appropri-
ate to the age, weight and size of the child R
be sure to observe the instructions and safety
notes in this section in addition to the child
restraint system manufacturer's installation
instructions R
be sure to observe the instructions and safety
notes on the "Occupant classification system
(OCS)" ( Y
page 51)
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. G WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
G WARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro-
tect it with a blanket, for example. If the child
restraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in
the vehicle.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sitting
properly. Particular attention must be paid to
children.
Observe the safety notes on the seat belt
( Y
page 44) and the notes on correct use of seat
belts ( Y
page 45).
A booster seat may be necessary to achieve
proper seat belt positioning for children over
41 lb s( 18 kg) until they reach a height where a
three-point seat belt can be properly fastened
without a booster seat.
Special seat belt retractor
G WARNING
If the seat belt is released while driving, the
child restraint system will no longer be
secured properly. The special seat belt retrac-
tor is disabled and the inertia real draws in a
portion of the seat belt. The seat belt cannot
be immediately refastened. There is an
increased risk of injury, possibly even fatal.
Stop the vehicle immediately, paying atten-
tion to road and traffic conditions. ReactivateChildren in the vehicle 59
Safety Z

KEYLESS- GO start function
Gene ra l notesBear in min d that th e engin e can be started by
any of th e vehicl e occupant s if there is a Smart -
Key in th e vehicl e ( Y
page 147).
Changing the settings of the locking
system You can chang e th e setting s of th e locking sys-
tem. This mean s that only th e driver's door and
th e fuel filler flap are unlocke d when th e vehicl e
is unlocked. This is useful if you frequentl y travel
on your own .X
To change th e setting: press and hold down
th e 6 and 7 buttons simultaneousl y
for approximately six seconds until th e bat -
tery chec k lamp ( Y
page 80 ) flashes twice .
If th e setting of th e locking system is changed
within th e signal range of th e vehicle, pressing
th e 7 or 6 button:R
locks or R
unlocks th e vehicl e
The SmartKey no w function s as follows :X
To unlock: press th e 6 butto n once .X
To unlock centrally: press th e 6 butto n
twice .X
To lock: press th e 7 button.
The KEYLESS-GO function s can be changed as
follows :X
To unlock th e driver's door : touch th e inner
surfac e of th e door handle on th e driver's
door .X
To unlock centrally: touch th e inner surfac e
of th e door handle on th e front-passenger
door or th e rear door .X
To lock centrally: touch th e outer sensor
surfac e on on e of th e door handles .X
To restor e th e factory settings: press and
hold th e 6 and 7 buttons simu ltane -
o
usl y for approximately six seconds until th e
battery chec k lamp ( Y
page 80) flashes
twice . Mechanical key
Gene ra l notesIf th e vehicl e can no longer be locke d or
unlocke d wit h th e SmartKey or KEYLESS-GO ,
use th e mechanical key.
If you use th e mechanical ke y to unloc k and
open th e driver's door , th e anti-thef t alarm sys-
te m will be triggered . Switc h off th e alarm
( Y
page 76) .
If you unloc k th e vehicl e usin g th e mechanical
key, th e fuel filler flap will no t be unlocke d auto -
matically. X
To unlock th e fuel filler flap: insert th e
SmartKey int o th e ignition lock.
Removing the me chanical key
X
Push release catch C in th e direction of th e
arrow and at th e sam e time remove mechan -
ical ke y D from th e SmartKey.
Fo r further information about :R
Locking/unlocking th e driver's door
( Y
page 84 ) R
Unlocking th e trunk ( Y
page 90 )
Inserting the me chanical key X
Push mechanical ke y D completely int o th e
SmartKey until it engage s and release
catch C is bac k in it s basic position .SmartKey 79
Opening and closing Z

R
the panic alarm is not activated R
the hazard warning lamps are switched off R
the hood is closed. R
the doors are closed and locked R
the windows and sliding sunroof are closed
Also make sure that: R
the fuel tank is sufficiently filled R
the starter battery is sufficiently charged
G WARNING
Limbs could be crushed or trapped if the
engine is started unintentionally during ser-
vice or maintenance work. There is a risk of
injury.
Always secure the engine against uninten-
tional starting before carrying out mainte-
nance or repair work.
Make sure that the engine cannot be started via
your smartphone before carrying out mainte-
nance or repairs. You can prevent an engine
start via your smartphone, for example, if you: R
switch on the hazard warning lamps R
do not lock the doors R
open the hood
Pulling away
General notes
G WARNING
If the engine speed is above the idling speed
and you engage transmission position D or R ,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position D or R ,
always firmly depress the brake pedal and do
not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature ( Y
page 84). It is only possible to shift the transmission from
position P to the desired position if you depress
the brake pedal. Only then is the parking lock
released.
If you do not depress the brake pedal, the
DIRECT SELECT lever can still be moved but the
parking lock remains engaged.
i Upshifts take place at higher engine speeds
after a cold start. This helps the catalytic con-
verter to reach its operating temperature
more quickly.
Information on the automatic release of the
electric parking brake ( Y
page 164).
Hill start assist Hill start assist helps you when pulling away for-
wards or in reverse on an uphill gradient. It holds
the vehicle for a short time after you have
removed your foot from the brake pedal. This
gives you enough time to move your foot from
the brake pedal to the accelerator pedal and to
depress it before the vehicle begins to roll.
G WARNING
After a short time, hill start assist will no lon-
ger brake your vehicle and it could roll away.
There is a risk of an accident and injury.
Therefore, quickly move your foot from the
brake pedal to the accelerator pedal. Never
leave the vehicle when it is held by hill start
assist.
Hill start assist is not active if: R
you are pulling away on a level road or on a
downhill gradient. R
the transmission is in position \\ .R
the electric parking brake is applied. R
ESP ®
is malfunctioning.
ECO start/stop function
Introduction
Hybrid vehicles: observe the notes on the ECO
start/stop function in the separate operating
instructions.
The ECO start/stop function switches the
engine off automatically if the vehicle is stopped
under certain conditions.148
Driving
Dr ivi ng an d parking

The engine starts automatically when the driver
wants to pull away again. The ECO start/stop
function thereby helps you to reduce the fuel
consumption and emissions of your vehicle.
Important safety notes
G WARNING
If the engine is switched off automatically and
you exit the vehicle, the engine is restarted
automatically. The vehicle may begin moving.
There is a risk of accident and injury.
If you wish to exit the vehicle, always turn off
the ignition and secure the vehicle against
rolling away.
General notes
C
ECO start/stop display
The ECO start/stop function is activated when-
ever you switch on the engine using the Smart-
Key or the Start/Stop button.
If the engine has been switched off automati-
cally by the ECO start/stop function, the