2017 MERCEDES-BENZ GLS-Class SUV automatic transmission

Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
7G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
9G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only partly possible to engage the gears or the transmission is in
position N.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Because ESP®is an automatic system, the
engine and ignition must be switched off
(SmartKey in position 0or 1or Start/Stop
button in position 0or 1) when the electric
parking brake is being tested on a brake dyna-
mometer (maximum 10 seconds).
Braking triggered automatically by ESP
®may
seriously damage the brake system.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
Refueling153
Driving and parking
Z

overfilling. DEF may leak if overfilled. Mercedes-
Benz offers a special disposable hose with over-
fill protection. You can obtain this from any
authorized Mercedes-Benz Center. DEF is avail-
able in a variety of containers and receptacles.
Only use the disposable hose with the
Mercedes-Benz DEF refill canisters.
DEF refill bottle
!Only screw on the DEF refill bottle hand-
tight. Otherwise, the thread of the DEF refill
bottle could be damaged and DEF could leak
out.
XUnscrew the protective cap from DEF refill
bottle :.
XPlace DEF refill bottle :on the filler neck as
shown and screw it on clockwise until hand-
tight.
XPress DEF refill bottle :towards the filler
neck.
The DEF tank is filled. This may take up to one
minute.
iWhen DEF refill bottle :is no longer
pressed, filling stops and the bottle may be
taken off again after being only partially emp-
tied.
XRelease DEF refill bottle :.
XTurn DEF refill bottle:counter-clockwise
and remove it.
XScrew the protective cap onto DEF refill bot-
tle : again.
DEF refill canisters are available at many gas
stations or at a qualified specialist workshop.
Refill bottles without a threaded cap do not pro-
vide overfill protection. DEF may leak if overfil-
led. Mercedes Benz offers special refill bottles
with a threaded seal. These are available at any
authorized Mercedes-Benz Center.
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position Pand the
SmartKey must be removed from the ignition
lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ra laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Parking159
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Z

Switching off the engine
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
XApply the electric parking brake.
XShift the transmission to position P.
XWith the SmartKey:turn the SmartKey to
position 0in the ignition lock and remove it.
The immobilizer is activated.
XWith KEYLESS-GO:
Press the Start/Stop button (
Ypage 138)
The engine stops and all the indicator lamps in
the instrument cluster go out.
If you switch the engine off with the transmis-
sion in position Ror D, the automatic transmis-
sion shifts to Nautomatically.
If you then open the driver's or front-passenger door, the automatic transmission shifts to P
automatically.
If you want the automatic transmission to
remain in neutral N, e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system:
XVehicles with a SmartKey: switch on the
ignition.
XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XSwitch on the ignition.
XAll vehicles: depress the brake pedal and
keep it depressed.
XShift to neutral N.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
iThe engine can be switched off in an emer-
gency while the vehicle is in motion by press-
ing and holding the Start/Stop button for
three seconds.
Electric parking brake
General notes
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or there is a malfunction in
the system, it may not be possible to apply the
released parking brake.
XIf this is the case, only park the vehicle on
level ground and secure it to prevent it rolling
away.
XShift the automatic transmission to position
P.
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a
qualified specialist workshop.
iThe electric parking brake performs a func-
tion test at regular intervals while the engine
is switched off. The sounds that can be heard
while this is occurring are normal.
160Parking
Driving and parking

Applyingorreleasing manually
XTo engage: push handle :.
When th eelectric parking brak eis engaged,
th eF (USAonly) or !(Canada only)
red indicator lamp lights up in th einstrumen t
cluster.
iThe electric parking brak ecan also be
applie dwhen th eSmartKey is removed.
XTo release: pull handle:.
The red F(USAonly) or !(Canada
only) indicator lamp in th einstrumen tcluste r
goe sout .
iThe electric parking brak ecan only be
released:
Rif th eSmartKey is in position 1in th eigni-
tion loc k (Ypage 138) or
Rif theignition was switched on usin gth e
Start/Sto pbutto n
To ensur ethat you do no trol lbackwards when
pullin gaway on an uphil lslope, engage th eelec -
tric parking brak e (
Ypage 141).
Applying automatically
The electric parking brak eis automatically
applie dwhen th etransmission is in position P
and :
Rtheengin eis switched off or
Rth edriver is no twearing aseat belt and th e
driver's door is opened
To preven tth eelectric parking brak efrom bein g
automatically applied, pull handle :.The electric parking brak
eis also engage dauto -
matically if:
RDistanc ePilo tDISTRONI Cbring sth evehicl e
to astandstill or
Rth eHOLD function is keepin gth evehicl esta-
tionary
RParking Pilo tis keepin gth evehicl estationary
In addition ,at least on eof th efollowin gcondi-
tion smus tbe fulfilled :
Rtheengin eis switched off
Rth edriver is no twearing aseat belt and th e
driver's door is opened
Rthere is asystem malfunction
Rth epowe rsupply is insufficien t
Rthevehicl eis stationary for alengthy period
The red F(USAonly) or !(Canada only)
indicator lamp in th einstrumen tcluste rlights
up.
The electric parking brak eis no tautomatically
engage dif th eengin eis switched off by th eECO
start/sto pfunction .
Releasing automatically
The electric parking brak eis release dautomat -
ically when all of th efollowin gcondition sare
fulfilled :
Rtheengin eis running.
Rth etransmission is in position Dor R.
Rth eseat belt has been fastened.
Ryou depress th eaccelerato rpedal .
If th etransmission is in position R,th etrunk lid
mus tbe closed.
If your seat belt is no tfastened, th efollowin g
condition smus tbe fulfilled to automatically
release th eelectric parking brake:
Rth edriver's door is closed.
Ryou hav eshifte dout of transmission position
P or you hav epreviously driven faste rthan
2 mph (3 km/h).
iEnsur ethat you do no tdepress th eaccel-
erator pedal unintentionally. Otherwise th e
parking brak ewill be release dand th evehicl e
will start to move.
Parking161
Driving and parking
Z

parking brake is being tested on a brake dyna-
mometer (maximum 10 seconds).
Braking triggered automatically by ESP
®may
seriously damage the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals. To do so,
depress the brake pedal firmly when driving at a high speed. This improves the grip of the brake
pads.
You can find a description of Brake Assist (BAS)
on (
Ypage 64) or of BAS PLUS on (Ypage 69).
Mercedes-Benz recommends that you only have
brake pads/linings installed on your vehicle
which have been approved for Mercedes-Benz
vehicles or which correspond to an equivalent
quality standard. Brake pads/linings which have
not been approved for Mercedes-Benz vehicles
or which are not of an equivalent quality could
affect your vehicle's operating safety.
Mercedes-Benz recommends that you only use
brake fluid that has been specially approved for
your vehicle by Mercedes-Benz, or which corre-
sponds to an equivalent quality standard. Brake
fluid which has not been approved for
Mercedes-Benz vehicles or which is not of an
equivalent quality could affect your vehicle's
operating safety.
High-performance brake system
(Mercedes-AMG vehicles)
The high-performance brake system is designed
for heavy loads. This may lead to noise when
braking. This will depend on:
RSpeed
RBraking force
REnvironmental conditions, such as tempera-
ture and humidity
The wear of individual components of the brake
system, such as the brake pads/linings or brake
discs, depends on the individual driving style
and operating conditions.
For this reason, it is impossible to state a mile-
age that will be valid under all circumstances. An
aggressive driving style will lead to high wear. You can obtain further information about this
from your authorized Mercedes-Benz Center.
New and replaced brake pads and discs only
reach their optimum braking effect after several
hundred kilometers of driving. Compensate for
this by applying greater force to the brake pedal.
Keep this in mind, and adapt your driving and
braking accordingly during this break-in period.
Excessive heavy braking results in correspond-
ingly high brake wear. Observe the #brake
wear warning lamp in the instrument cluster and
note any brake status messages in the multi-
function display. Especially for high perform-
ance driving, it is important to maintain and have
the brake system checked regularly.
Driving on wet roads
Hydroplaning
If water has accumulated to a certain depth on
the road surface, there is a danger of hydro-
planing occurring, even if:
Ryou drive at low speeds.
Rthe tires have adequate tread depth.
For this reason, in the event of heavy rain or in
conditions in which hydroplaning may occur,
you must drive in the following manner:
Rlower your speed.
Ravoid ruts.
Ravoid sudden steering movements.
Rbrake carefully.
Driving on flooded roads
!Do not drive through flooded areas. Check
the depth of any water before driving through it. Drive slowly through standing water. Oth-
erwise, water may enter the vehicle interior or
the engine compartment. This can damage
the electronic components in the engine or
the automatic transmission. Water can also
be drawn in by the engine's air suction nozzles
and this can cause engine damage.
iVehicles with the AIRMATIC package:
select the raised vehicle level before driving
through a body of water.
166Driving tips
Driving and parking

RLOW RANGE offroad gear (vehicles with the
Offroad Engineering package) (Ypage 219)
RDifferential lock (vehicles with the Off-Road
Engineering package) (Ypage 218)
ROff-road ABS (Ypage 64)
ROff-road 4ETS (Ypage 67)
ROff-road ESP®(Ypage 68)
RAIRMATIC package (vehicle level)
(Ypage 186)
RDSR (Downhill Speed Regulation)
(Ypage 216)
Observe the following notes:
RStop the vehicle before starting to drive along
an off-road route. If necessary, select the off-
road program (
Ypage 218) or shift to the
LOW RANGE off-road gear (Ypage 219).
RSelect a vehicle level that is suitable for the
terrain. To avoid damaging the vehicle, make
sure there is always sufficient ground clear-
ance.
RCheck that items of luggage and loads are
stowed safely and are well secured
(
Ypage 299).
RAlways keep the engine running and in gear
when driving on a downhill gradient. Activate
DSR (
Ypage 216).
RAlways keep the engine running and in gear
when driving on a slope.
RAdapt your speed to the terrain. The rougher,
steeper or more ruts on the terrain, the slower
your speed should be.
RDo not jump with the vehicle as this will inter- rupt the vehicle's propulsion.
RDrive with extreme care on unfamiliar off-road
routes where visibility is poor. For safety rea-
sons, get out of the vehicle first and survey
the off-road route.
RLook out for obstacles, such as rocks, holes,
tree stumps and furrows.
RAlways keep the doors, the tailgate, the side
windows and the sliding sunroof closed whilethe vehicle is in motion.
RDo not shift the automatic transmission to
transmission position N.
RObserve the notes on off-road fording
(Ypage 167).
iDo not use the HOLD function when driving
off-road, on steep uphill or downhill gradients
or on slippery or loose surfaces. The HOLD function cannot hold the vehicle on such sur-
faces.
Checklist before driving off-road
!If the engine oil warning lamp lights up while
the vehicle is in motion, stop the vehicle in a
safe place as soon as possible. Check the
engine oil level. The engine oil warning lamp
warning must not be ignored. Continuing the
journey while the symbol is displayed could
lead to engine damage.
XEngine oil level: check the engine oil level
and add oil if necessary.
When driving on steep gradients, the engine
oil level must be sufficiently high to ensure a
correct oil supply in the vehicle.
XDEF tank (BlueTEC vehicles): check the
level and add if necessary (Ypage 156).
XTire-changing tool kit: check that the jack is
working and make sure you have the lug
wrench, a robust tow cable and a folding
spade in the vehicle.
XWheels and tires: check the tire tread depth
and tire pressure.
XCheck for damage and remove any foreign
objects, e.g. small stones, from the wheels/
tires.
XReplace any missing valve caps.
XReplace dented or damaged wheels.
XRims: dented or bent rims can result in a loss
of tire pressure and damage the tire bead.
Before driving off-road, check the wheels and replace them if necessary.
Checklist after driving off-road
!If you detect damage to the vehicle after
driving off-road, have the vehicle checked
immediately at a qualified specialist work-
shop.
Driving over rough terrain places greater
demands on your vehicle than driving on normal
roads. After driving off-road, check the vehicle.
This allows you to detect damage promptly and
reduce the risk of an accident to yourself and
other road users.
XIf the Offroad orOffroad Plus drive program
is selected: select the Individual,Sport,
Driving tips169
Driving and parking
Z

When you activate cruise control, the stored
speed is shown in the multifunction display for
five seconds.
Activation conditions
To activate cruise control, all of the following
activation conditions must be fulfilled:
Rthe electric parking brake must be released.
Ryou are driving faster than 20 mph (30 km/h).
RESP®must be active, but not intervening.
Rthe transmission must be in positionD.
RDSR must be deactivated.
Rthe Offroad Plus drive program must be deac-
tivated (vehicles with the Off-Road Engineer-
ing package).
Storing, maintaining and calling up a
speed
Storing and maintaining a speed
XAccelerate the vehicle to the desired speed.
XBriefly press the cruise control lever up :or
down ?.
XRemove your foot from the accelerator pedal.
Cruise control is activated. The vehicle auto-
matically maintains the stored speed.
iCruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
stored speed on downhill gradients by auto-
matically applying the brakes.
Storing or calling up a speed
GWARNING
If you call up the stored speed and it differs
from the current speed, the vehicle acceler-
ates or decelerates. If you do not know the
stored speed, the vehicle could accelerate or brake unexpectedly. There is a risk of an acci-
dent.
Pay attention to the road and traffic condi-
tions before calling up the stored speed. If you
do not know the stored speed, store the
desired speed again.
XBriefly pull the cruise control lever towards
you =.
XRemove your foot from the accelerator pedal.
Cruise control is operational and when first
activated stores the current speed or regu-
lates the speed of the vehicle to the stored
speed.
Setting a speed
Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
XPress the cruise control lever up :for a
higher speed or down ;for a lower speed.
XTo adjust the set speed in1 mphincre-
ments (1 km/hincrements): briefly press
the cruise control lever up :or down ;to
the pressure point.
Every time the cruise control lever is pressed
up : or down ;the last speed stored is
increased or reduced.
XTo adjust the set speed in5 mphincre-
ments (10 km/hincrements): briefly press
the cruise control lever up :or down ;to
the pressure point.
Every time the cruise control lever is pressed up : or down ;the last speed stored is
increased or reduced.
iCruise control is not deactivated if you
depress the accelerator pedal. For example, if
you accelerate briefly to overtake, cruise con-
trol adjusts the vehicle's speed to the last
speed stored after you have finished overtak-
ing.
Deactivating cruise control
There are several ways to deactivate cruise con-
trol:
XBriefly press the cruise control lever for-
wards :.
or
XBrake.
Cruise control is automatically deactivated if:
Ryou engage the electric parking brake
Ryou are driving at less than 20 mph (30 km/ h)
RESP®intervenes or you deactivate ESP®
Ryou activate DSR
Driving systems173
Driving an d parking
Z

Ryou activateth eOffroad Plus progra m(vehi-
cle swit hth eOff-Road Engineerin gpackage)
Ryou shift th etransmission to position Nwhile
drivin g
If cruise control is deactivated, you will hear a
warnin gtone .You will see th eCruise Con ‐
trolOffmessage in th emultifunction display
for approximately fiv eseconds.
iWhe nyou switch off th eengine, th elast
speed store dis cleared .
Distance Pilot DISTRONIC
Gene ral notes
Distanc ePilo tDISTRONI Cregulates th espeed
and automatically help syou maintai nth edis-
tance to th evehicl edetecte din front. Vehicles
are detecte dwit hth eaid of th erada rsensor
system. Distanc ePilo tDISTRONI Cbrakes auto-
matically so that th eset speed is no texceeded .
You mus tselect alower gear in goo dtime on
lon gand steep downhill gradients ,especially if
th evehicl eis laden or towin g atrailer .By doin g
so, you will mak euse of th ebrakin geffec tof th e
engine. This relieves th eload on th ebrak esys-
te m and prevents th ebrakes from overheating
and wearin gto oquickly.
If Distanc ePilo tDISTRONI Cdetects that there is
a ris kof acollision ,you will be warned visually
and acoustically. Without your intervention ,Dis-
tance Pilo tDISTRONI Ccanno tpreven t acolli-
sion .An intermittent warnin gtone will then
soun dand th edistanc ewarnin glamp will ligh t
up in th einstrumen tcluster. Brake immediately
in order to increase th edistanc eto th evehicl ein
fron tor tak eevasive action provided it is saf eto
do so.
Fo rDistanc ePilo tDISTRONI Cto assist you
when driving, th erada rsensor system mus tbe
operational.
Dis
tanc ePilo tDISTRONI Coperate sin th erange
between 0mph (0 km/h) and 12 0mph
(20 0km/h).
Do no tuse Distanc ePilo tDISTRONI Cwhile driv-
in g on roads wit hsteep gradients .
Since Distanc ePilo tDISTRONI Ctransmit srada r
waves, it can resemble th erada rdetectors of
th eresponsibl eauthorities. You can refer to th e
relevan tchapter in th eOperator' sManual if
question sare asked about this.
iUS Aonly:
This device has been approve dby th eFCC as
a "Vehicular Radar System". The rada rsensor
is intended for use in an automotive rada r
system only. Removing, tamperin gwith, or
altering th edevice will voi dany warranties,
and is no tpermitte dby th eFCC. Do no ttam -
per with, alter, or use in any non-approve d
way.
An yunauthorize dmodification to this device
could voi dth euser’s authorit yto operate th e
equipment.
iCanada only: This device complies wit h
RSS-210 of Industry Canada. Operation is
subjec tto th efollowin gtw oconditions:
1. This device may no tcaus eharmful inter-
ference ,and
2. This device mus taccept any interferenc e
received, includin ginterferenc ethat may
caus eundesired operation of th edevice .
Removal, tampering, or altering of th
ed
evice
will voi dany warranties, and is no tpermitted.
Do no ttamper with, alter, or use in any non-
approve dway.
An yunauthorize dmodification to this device
could voi dth euser's authorit yto operate th e
equipment.
Imp ortant safety notes
GWARNIN G
Distanc ePilo tDISTRONI Cdoes no treac tto :
Rpeople or animals
Rstationary objects on th eroad, e.g. stoppe d
or parked vehicles
Roncomin gvehicles and crossin gtraffic
As aresult ,Distanc ePilo tDISTRONI Cmay
neither giv ewarnings no rinterven ein suc h
situations. There is aris kof an accident.
Always pay careful attention to th etraffic sit -
uation and be read yto brake.
GWARNIN G
Distanc ePilo tDISTRONI Ccanno talways
clearly identify other roa duser sand complex
traffic situations.
174Driving systems
Driving and parking